A wonderful stay. New owners and newly renovated since the last time we stayed in 2023. Room was comfortable, gym was equipped with everything needed and the breakfast was very good. read more

The room had gross, visible, accumulated dust on the air conditioner/heater and bathroom vent. The bed comes with mini pillows that are more like throw/decorative pillows than standard size pillows. The mattress seemed like it was at the end of its useful life; it seemed to sink in the middle and had insufficient support. Shower pressure was average. The toiletries that are included are smaller these days. The breakfast, however, was respectable. Plenty of eggs and sausage links to go with waffles and coffee/juice. Be advised that the property does allow pets...so if you have allergies or want a quieter stay, this property may not be for you. Try to get a room at the end of hallway - away from the ice machine and elevator; you'll get a better night sleep. read more

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This hotel was the worst we have ever stayed in. The towels and bed sheets were damp. Our clothes were damp when we got up in the morning. The laminate floors were damp which made them slippery. A cleaning fluid smell was overpowering which made it hard to breathe. We had a terrible night's sleep and left with a headache. I wish we had read more reviews before booking. read more

Leave and don't come back. Mold in rooms last year, still thick mold everywhere. Rooms are wet/damp, thick smell of spores. Of course no offer of a refund because we checked into it and "accepted the room." Still have yet to hear back from the hotel or get our refund. Their air conditioners all had THICK mold. Look how it's getting flung from the fan itself and sits on the grates of the ducts in their rooms. Of course front desk says no one else complained. read more

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*I'm revising this review after coming back to my room after our first day out and about to find that the maid never came. Towels soaking wet on the bathroom floor from 4 people. No trash was taken out and it's overflowing from 4 people and traveling and repacking so items were tossed. My friend also mentioned that when she arrived first she needed to ask them to come in and vacuum. Not. Cool. Even for a place to just lay my head at night I wouldn't come here. Midnight last night there was yelling in the hallways and you could smell weed in our room from the hallways. Breakfast is included which isn't very yummy. No butter in the dish and they brought out rock solid frozen packages that I then couldn't spread at all on my toast and had to throw that away. Oatmeal.. empty. The area to sit and eat is near the front doors but I don't think they believe in heat at all. It was FREEZING! And by the reception desk they had a portable heater for the workers. Elevators and hallways to the room, no heat and freezing as well. Our floor didn't have a working ice maker so I had to go up a floor and back down to get ice for drinks. The refrigerator is a decent size and the beds are wicked comfy. Bathroom is SMALL and no space to lay out toiletries. The paint on the bathroom ceiling is flaking and falling off. Room heater had two levels. Freezing and blasting heat. The front desk people are nice and friendly read more

Originally asking for ADA room, we called the hotel again just after 3pm, and the request was confirmed. But, when we checked in, the female staff who made the error hid her mistake turning it to retribution. When we mentioned we called, she said "not her but a previous staff." I "caught her collecting my ID in detail, typing the full name, house number, street address, too, into PC, without telling me how she would use my information. Too odd! The previous hotels in the area never copied my ID info. She then insisted me to "swipe" the Chip-embedded credit card, ALTHOUGH the hotel card reader has "chip" card opening (Swiping could be vulnerable for ID theft, my card company advised) Once our room was fully paid, we asked if it is with ADA roll-in or tub. She blamed we did not tell her earlier before she had checked us in. Untrue. It was in our request from hotels.com booking, then, another call after 3pm, and, we mentioned it 3rd time when we arrived at hotel front desk. As there was no more ADA room, we expressed "we were fine with the regular room", but, we would later speak to the manager, reporting the conflict of the 3pm call. *Later, we learned it was her answering our 3pm call, confirming ADA room on the phone but now she changed the story-someone else, and, blaming us. She "refused" to hand out our "paid" room key, but phoned her supervisor, misportrayed us, had us thrown out as retribution-without refund, by calling the local police to have them show up and ask us to leave- Myself with a disabled companion. I reported this unacceptable rude behaviors of the perosn to my booking website. The hotel's supervisor, or, manager, never called us to find out what happened. No wonder why they deserve poor ratings! Slow staff and the absent management. read more

We came to stay with my parents from NYC for a race at the speedway for the 4th of July weekend. Upon the first impression, especially for the price per night, I was expecting MUCH more. Check-in took about 20 minutes because the desk clerks were so slow and acted as if they did not know what they were doing. We get assigned a room on the 1st floor and walk down the hallway to see the stained carpet, paint chips, holes in walls, etc. We hadn't even gotten into the room yet and it smelled incredibly musty everywhere. We get into our room and it looks like apartments in Bushwick that college students have demolished. Is this an old frat house? The bathroom has been somewhat updated but the tub has super old tile and moldy caulking, there is dust and hair on the floor and on the lighting fixture, and the sink doesn't even have a plunger- it's off to the side on the top of the sink as if it's been broken. The first thing we NYers do? Check for bed bugs. Well, we found no bed bugs, thank goodness. But we found stains upon stains. We only had a fitted sheet on the bed, no mattress cover, and the mattress itself had visible stains, cigarette burns, etc. My parents had already checked in and said their room was "somewhat better", so they called the front desk to see if we could get a different room. (Did I mention there looked to be bloodstains on the curtains? Could've been coffee, but nonetheless disgusting and skeezy.) We got up to our new room, and it was MUCH better- and that is saying something. This time, we had a mattress topper and there were still some stains on the mattress, but the sheets were there and we slept on top of the blanket we brought for our dog. LOL. We didn't want to chance it. In the AM, my husband went down to get us some breakfast, and nothing was set up and there was not a soul in the lobby. (This was typical of the stay. There was no staff anywhere.) *Oh! Did I mention that our in-room phones didn't work either? What if there was an emergency? Anyway, he said the ONE plus of the hotel was the gym. He said it was clean and the equipment was nice- it was the most Covid-free zone he said he felt in the entire hotel. For $154 a night with a $20/ night pet fee, I expected MUCH more. Hotels in NYC for that price would've gotten us a bathrobe and more than the smallest bottle of Pantene shampoo I have ever seen. This place needs some massive re-hauling. Wait until my mom's review. She checked out today and just texted me the nastiest pictures she found breaking down their bed after having slept in it for three days.... WOOF. read more

Supposedly recently renovated room. Bathtub had been replaced by shower, but controls were still for bathtub and did not work smmothly. and showerhead was 7ft and unreachable, shower door kept sliding open, bathroom door would not latch, paint splashed on new floor.could not take a shower. Furniture in the room was cheap laminate.At least, bed was comfortable and clean. TV was tiny. Breakfast OK for class. I showed the issues to the manager and contractor who thanked me for the input but would make no price adjustment. Stayed there 5/6/24 read more

We had booked, paid and confirmed through a third party site days in advance our stay at LaQuinta in Sturbridge. I showed up with my young daughter at 8pm after a long drive only to be told there was no room for us after desk attendant took my license and pulling up my reservation, and stating he needed to speak to his manager. The desk attendant would not let me speak with the manager. They also tried to blame the third party site and literally turned me away with a child at night without even offering to assist in finding accommodations. The fact this occurred (and how it was handled was completely unconscionable. I will be looking into other steps I can take because this simply should not happen to anyone. I caution anyone relying on booking with them as you may find they have overbooked. read more

This hotel near Sturbridge Village was beyond my expectations. Right off Rt. 84, the major highway, and convenient to multiple restaurants and the Village. Very clean, quiet room and spotless bathroom, super comfortable bed and quality linens. And they had an in-room frig, microwave and Keurig. All my necessities! I would definitely stay here again when I am in the area. The seafood restaurant about a 1/4 mile up the road was top-notch and there was a wine and liquor store right behind it making this tired traveler very happy! And the front desk clerk was very friendly and accommodating. read more

Upon arriving there was no one at the desk and a sign that the attendant will return. We waited about 5 minutes, she was nice. The room had a lot of issues. When opening the room door, the bottom of the door hit the floor tile and wouldn't open all the way. Also, when closing the door, you had to slam it to get it closed. The heater/AC unit blew all night long. There was no way to shut the fan off either on the wall or on the unit itself. As for the coffee setup, there were 3 coffee K-Cups but only one pkg of cream/sugar but the coffee maker was so dusty that we would not use it. The bathroom wall had two square holes in it, one had been "semi-repaired" the other was still a hole. There were two shower heads and two shower controls in the shower but neither one controlled the water temperature. It was so hot all you could do was splash. Terrible experience! The shampoo and body lotion bottles were so small it was a joke. Free breakfast was horrible. There were 3 apples in what I think was a fruit bowl. The oatmeal was cold and tasted old. The coffee pot was empty, and no one was around to check on these things. When we checked out, the desk attendant and someone else were sitting in a chair near the front door, they didn't even look up, so we just left out keys on the desk. No "Thank You" or anything. We will NEVER stay at a La Quinta again!! read more

Place was very run down but what surprised me was that they didn't have any body wash or soap. Front desk told us that's why they gave us an extra bottle of shampoo. I guess supply chain issues? read more

When booking the room, we were given the impression we were talking to La Quinta, only to find out it was a third party. Not cool! The hotel was nice...room was clean, bed was comfortable, but there was no hot water available for showers. Really not cool!! Upon checking out, I told Doris about the lack of hot water and she seemed lost as to what to do. When I got the receipt, someone else's card was on it. This may be my last stay with La Quinta! read more

If you want to be in a bad mood then this is the place for you. The rates online are different from walk in. Very loud at night in the halls. Run down walls , and alot of paint chippings in room and bathroom. The airconditoner/heater was dusty so it was like blowing out dusty air. To put the cherry on top of it all i had overslept after checkout by 1 hour and got the police called on me for "refusing to get out the room" . Great way to spend tax dollars by calling the authorites for a non emergency. They couldve just charged my card the extra. Not sure whats up with this place but i will never stay here again. Worst experience ever read more

Pros: Clean room, quiet, low cost. Bed was very comfortable. Cons: Front desk staff wasn't there when arrived to check-in. After we did finally check in we had to wait while someone went to the room to make sure it was clean. They also weren't there when we went to check out. There was no TV remote in the room. Wall mounted thermostat was not functional, leading to mild panic before we found the AC is controlled on the unit itself. Hotel was recently renovated and they should ask for their money back. The bathroom faucet wasn't properly mounted to the vanity top. It worked fine but flopped around. Finishes on most things appeared half done. Our bathroom door and floor had either caulk or paint on it. Wall panels in the elevator are poorly cut. Generally just looked like a cheap job. Overall, quiet, comfortable, safe, and inexpensive. But for a "new" property it needs some rework. read more

Anthony the assistant manager was rude and condescending. A family member booked a room for my family, there was some confusion about their policy and they needed the person present who booked the room. We were 3 hours from home with sleeping kids in the car. Anthony treated us like we were pieces of garbage trying to pull some scam. Never have I experienced such horrible treatment from a 'manager'. read more

Four of us plus the dog stayed the night while passing through. The room was comfortable and clean. No additional charge to have a dog in the room. They accommodated our request for a first floor room near an exit because our dog is very old. Breakfast was typical for this style of hotel and met our needs in the morning. There seemed to be a shortage of TV remotes (front desk did provide), but that did not take away from a pleasant stay. read more

Young man at the desk when I checked in was friendly and helpful. Comfortable room with fridge and microwave. It looks like they have been renovating an old property. They still have some work to do, particularly in the bath. Very limited breakfast bar servef 6 to 9 a.m. There was no one checking on the buffet. Also someone left a takeout container of something pretty unappetizing on the counter. Guests had to tell the woman at the front desk about empty juice and coffee dispensers as well as the aforementioned leftovers. read more

Courteous staff, clean room, comfortable bed, quiet, and they take pets. Glad we found this place to stop for the night.

Pros: - great beds, very comfortable - clean - modern decor - nude lobby with coffee and tea - fast internet Cons: - breakfast is mediocre read more

Found this truly dog-friendly hotel on Fido.com. We stopped in Sturbridge on our way to ME. Nice, clean rooms. Solid breakfast buffet.

3.7The hotel was pretty decent enough... bathroom was a little rough around the edges... bed comfortable and a fine experience all in all for the cost. Take a peak at the hallway carpeting if you find yourself here there are stains covering them and it looked new. Must've not gotten the stain master option. Biggest problem was trying to book myself and several other rooms for friends and family was a nightmare.... like it was the first day for every employee and for everyone who called to get a reservation. Several people were told there were no rooms left when in fact there were. It's basic, no frills but fine. If only they could sort out the red tape. For the cost though hey, you could do much worse read more

Plans this weekend included a trip to the Brimfield Flea Market and a weekend at the La Quinta Inn, Sturbridge, MA. Upon arrival, we found our accommodations to be clean & comfortable. We spent a delightful afternoon exploring the town. Plans for the 2nd day were abandoned when my daughter woke up ill this morning. Throughout the day, the staff at La Quinta shined. The front desk clerk gave me directions to a local pharmacy. He took my cell # in case she was too sick to call me herself. He handed me a couple of beverages so she had something in the room while I was gone. He allowed us to check out at 3 p.m. when she was feeling a little better. We can't wait to return next year and finally get to the flea market! read more

Nice room, clean and pet friendly. Friendly helpful staff.

Really nice - updated and well done. Extremely friendly staff. Nice bathrooms and good beds. Beautiful location. Breakfast average for a continental breakfast. Overall really great stay. read more