Clean. Super friendly staff. Easy check in. Comfortable beds. Rooms are larger than most places I've stayed.

The check in was quick and the kind lady at desk was great. The building is just off the interstate along the access road. One side is wooded with walking path. Made for a quiet stay. Room was clean and as expected. The bathroom was showing some age but nothing nasty just well worn. There is a sports bar/diner next door and several familiar name restaurants very close by. I would do it again. read more

Checked in for a overnight layover. Everything was wonderful. The room was nice and clean. Everyone was so helpful and nice, but they told us we would get a handicap room for one of the girls that we are traveling with. We didn't get it. Other than that everything was great read more

La Quinta by Wyndham West Monroe - Hotels Near Me - West Monroe, Louisiana

VERY disappointed!! I would NOT recommend staying here. I booked this place for my parents and myself (thankfully, for only one night) based on the positive reviews I found on Expedia. Contradictory to what I read, the property was NOT well maintained and many areas were not even clean. There were hand sanitizer stations positioned throughout the property, but all that I tried were empty. Paper towel dispensers were also empty. A general lack of attention to the basics. read more

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This is a you get what you pay for hotel. I got no complaints for this work trip (room paid for by my employer) but I would most likely not choose this hotel if I was spending my own cash. read more

Found this hotel to be very overpriced. The room was fairly clean but the furniture is old and in very poor condition. Desk staff were competent but not welcoming. Also, not shown on the website is a $50 deposit that is to be refunded after you check out and they have ensured no damage or smoking was done in the room. I don't particularly mind a deposit as long as refunded, but I did feel blindsided because of it not being advertised. We will not stay at this La Quinta again. read more

Checked-In today (July 16th 2019), we were told they had our reservation but did not have the room (King Executive Suite) available. The front desk said "she wasn't here" and it was not her fault. My wife then called the reservation line and tried to work it out with them which ended badly. She told my wife a supervisor was not available until my wife said that she would speak to one at the location, she then put her on hold to find one. My wife then spoke to a supervisor who was apologetic and nice, but said that he was not able to help them with a price match for a double queen room (which would not be able to lodge my family in) and that we would have to ask them at the front desk. However, he did say he would bring up the issue to the general manager and that they would contact us via email. Once again spoke back to the front desk (an hour later) and they priced one of the double queen rooms to what we would have paid for the king room and we ended up paying out of pocket for another adjoining queen room to make it work. Once we settled into the rooms my daughter stepped on a nail in her room (see pictures) which were sticking out of the ripped up (probably from a guests pet) carpet. We then brought it to the front desk's attention and that we needed to fill out an incident report. After an audible sigh (she has had an attitude since the incident with the booking of the room), she hands the paperwork to my wife and then looks around for a bandage and alcohol pad for my daughter and gives her a face towel to put over the nails. Does not come to see the issue with the carpet or the room... I've been staying at La Quinta's for over for the last 6 years going cross country and this is the WORST experience I have ever had with them. read more

La Quinta by Wyndham West Monroe - Board with nails under the carpet - Hotels Near Me - West Monroe, Louisiana

So we travelled this week using LQ because we have our car as we were moving across the country, but this one was sub par. First, the elevator was broken( what we were told for weeks) which is fine I had been in the car all day. I found some mold on a hand towel, and the handle on the shower door was also broke. Saving grace that they allow pets for $20 and the beds were comfortable. Things were okay at breakfast, except the hot water wasn't even lukewarm :/ read more

My first experience here was good. My 2nd experience here not so much. Very dirty!! Will not be returning read more

La Quinta by Wyndham West Monroe - My first experience here was good. My 2nd time here not so much. - Hotels Near Me - West Monroe, Louisiana

If I could give this place no stars, I would. Our first room was #200 on the second floor, and the second I got in there it smelled horrible and the window was wide open and there was fingerprints all over the window and the AC was broken. Over viewing the room the beds looked like they weren't even made and there was still clothes from the last guests left in the drawers. Also the bathroom vent was hanging off. I called down, they gave us another room in #226 at the end of the hall and when we got in that room, we noticed that room also had the window wide open and smelled horrible and there was bugs all on the bed and in the tub. DISGUSTING. They were both serviced by the same housekeeper named "Danielle". I walked down to the front this time and they gave us a room on the bottom floor with $50 off our stay. Luckily she went and checked the room before we went in and yes it was better but the water that comes out of the tub looks like the color of pee. I got furious because we've been out driving all day because we are a military family and PCSing to NC and we have 2 kids and 2 dogs and we were just exhausted lugging everything into new rooms. I know it wasn't the front ladies fault cause they just see rooms as clean once the housekeepers mark them as clean. But COME ON HOUSEKEEPING, who's the head and supposed to check the rooms before marking them clean? I've been a housekeeper for a couple years and that just baffled me. This is horrible and especially during covid you would think these rooms would be thoroughly checked, cleaned and sanitized but obviously not. read more

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BED BUGS!! We stayed one night. The next day husband and I realized we had been consumed by BED BUGS. Two weeks later we still have remnants of the bites. I had conveyed the bed bug problem on another review site. Response from someone at La Quinta apologized and asked if I had informed the front desk because they really should be made aware. Well we didn't inform them when we left because the bites hadn't shown up yet. In the interest of "informing" them so they can address it I called them. There wasn't a great response. The young man seemed asleep. I told him what room we stayed in and he asked if he could call me back in 10 minutes. He did not call back in 10. He called several hours later and left a message. I called him back next day and was told he wasn't in but that he would be back in the next day at 4:00. Still no call back. I called again and left a message for him to call me and still no call back. read more

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I would like to write a zero review if possible. We arrived on November 22 and will leave tomorrow 11/27. The linens were never changed the entire time of our stay. Towels were brought in only one day, twice we had to get our own towels from the front desk. I thought that Wyndham represented high quality however, that was no the case here. I made a verbal complaint on Saturday night and on Sunday nothing was done. My complaint was completely ignored. I have stayed in Wyndham hotels before and this one is the worst ever. The clerks were at least polite, but sometimes people smile in your face with a knife behind their back. I will NEVER come to this hotel again!! read more

Pretty bad. Less than clean rooms, sub par front desk staff, many broken things in the room - burned out outlets, flickering lights, no batteries in TV remote. To put a cherry on top - I asked to fill a small flask with water & was told "we have no water"?!? read more

Traveling from Texas to Alabama and we needed an overnight stop around 10pm. We needed a pet friendly hotel and LaQuinta is our Go To, but the reviews on here really had me worried. We arrive at 10pm, nice lady at the desk, quick check-in (boomed thru the app 2 hrs before), hallways clean, room very clean and welcoming. Comfy bed (we like them a little more firm and this was perfect), quiet (couldn't hear anything outside the window), and our neighbors and other animals were quiet that late. WiFi was a little weird to log onto but I figured it out, and we were up early to get going in the AM. Decent/standard breakfast was just what we needed Sounds like they may have had issues before, but this place looks recently remodeled, is clean, comfy, and friendly. Can't ask for much more! read more

My family & I came to stay at this hotel and got in around 5 pm. to find that the elevator was out. My husband had to carry my two year old, 2 suitcases, a pack n play & bag up 3 flights of stairs (one woman offered to help) We then came back to get settled in around 1115 pm to find that there were no pillow cases. No trash can for the room. No shampoo/soap/conditioner OR towels. We had to go to Walmart to BUY TOWELS & shampoo for our stay at 1 am. There were also no sheets/pillows/blankets for the pull out couch in our executive suite, we called down for some and when no one ever came my husband went back down and was told that they didn't have anything but the sheets that we needed. No extra pillows for our child to sleep with. Luckily I brought my own pillow and blanket for her to use when we were finally able to get her set up in her "bed". They did not bother to alert us before we came to the hotel that the elevators were out, they did not inform us that our room was not prepared properly, they did not even bring up the sheets when we asked or call us to tell us they didn't have everything we needed. They let us come down to ask and told us then. Highly unprofessional & inconvenient. ALSO. The way the room is set up, you can not see the TV from the couch- which is pretty flawed in my opinion. I have now paid a pretty penny for a half set up hotel room & had to spend more money to have the necessities that are supposed to be provided by the hotel. I suggest you find another hotel. Adding- the shower looks as if it has not been properly cleaned in QUITE some time. There is mold and build up all in the shower door tracks. It's quite disgusting and unsanitary. And the shower door handle is missing. read more

La Quinta by Wyndham West Monroe - Hotels Near Me - West Monroe, Louisiana

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I cant explain how wonderful the staff is here. Everyone is so lovely, this hotel represents the true meaning of Louisiana, humble and sweet. read more

This is the 3rd time we have stayed at the La Quinta in West Monroe over the span of 4 years. We travel frequently to and from TX to SC. My family includes a dog and a child. I understand some people may have higher expectations or different needs than I do. However, in the experiences that I have had with this property, it is always a great choice. The room is clean, items stocked, towels smell faintly of bleach, which is reassuring during the pandemic. We are next to the elevator and the room is still quiet. My dog didn't bark, which is an indication of how quiet it is. The room is spacious and there is a chair, desk area, microwave and fridge area and TV. The bathroom is spacious as well and the shower was excellent. Beds were a little on the firm side, but super clean and welcoming. Overall, if you're just looking for a clean, spacious, safe and quiet place to stay while traveling through, I recommend this hotel. It is nice to bring my pet and not have additional fees or sacrifice comfort and safety. Oh, it was also quite convenient to have the little pantry store when we checked in at 9pm. It was a 13 hour travel day and we weren't hungry, but wanted a snack. Got a microwaveable cheeseburger, ice cream bar, pack of crackers and a soda for $7. SO convenient! read more

La Quinta by Wyndham West Monroe - View from one bed. - Hotels Near Me - West Monroe, Louisiana

Find another hotel. Website said the room slept 5 when in fact it slept 4. Which wouldn't be a big deal....if there weren't 5 of us. . One elevator that was hot AF and filthy. The staff walk around like zombies and at one point I was in the elevator with two staff members who were swearing at each other IN FRONT OF MY CHILDREN!!!! Out door pool has like maybe 10 chairs, overflowing trash cans from the night before and zero towels, so you have to bring them down from your room. They don't have any cots and only two luggage carts so plan on carrying your luggage with you, waiting for the over crowded elevator, and then sweating your ass off while you listen to disgruntled employees bitch about other disgruntled employees. Sounds like a good time right? read more

La Quinta by Wyndham West Monroe - Hotels Near Me - West Monroe, Louisiana

Super clean, friendly staff, great full breakfast, spacious rooms, did I mention clean, but most of all PET FRIENDLY (the ENTIRE second floor)! So if, like us, you are traveling without your buddy, you can ooh and ahh at all the sweet pups. Wrap up? Wonderful breakfast Very pet friendly And they also have a fitness center and outdoor walking ‍ trail We will definitely stay here again. read more

We drive all the way from Columbia SC. We were tired! On our way to Texas. It's not to far from here, but driving for ten hours takes its toll. We decided to stay here. Sooooo glad we did! We paid a little bit more than what I wanted to spend. But it's totally worth it!! The receptionist was so nice. This location is on its 14th week on being open. It still smells brand new!!!! The only thing that I didn't like is that the walls are paper thin lol. We could hear one of the guests with a not so happy dog out in the hall and we could hear the cars on the highway. And we're used to sleeping with a box fan at home. For the noise. The bed was soooo comfortable. Overall I had a great nights sleep. If you're in this area. We recommend this place!!!!! read more

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I stayed here last night the room was fantastic everyone at the hotel was super nice ,helpful . Breakfast was great.would recto my friends. read more

Great location and clean room! The hotel is new and nicely designed/decorated. The staff was okay. There's a nice little walking trail kind of area right outside the hotel, my dog loved it! :) there's shopping and restaurants nearby! read more

While traveling recently to visit family, we stayed at the La Quinta here in West Monroe. We're familiar with the area, and had already booked a hotel somewhere else but our family insisted they could get us a discount at the La Quinta, so stay there instead. Well, to be frank, I can see why they get a discount, because I wouldn't have paid any more than what their (admittedly good) discount got them. The location is good, it's right off the highway and nearby are a handful of pretty decent, standard "off the highway" restaurants. One thing I would really recommend is that they, if they even can at this point, do something about the main entrance. It's very, very steep, which made it a little difficult for my little car to get up - and impossible to get back down, as it was so steep it would certainly have ruined the front of my car. I had to backtrack around the back of the building to leave. The room itself was okay, although the mattresses were quite a bit too firm for my liking. Probably the thing that stuck out the most to me is the water - it was very brown and my sister was actually a little freaked out about that. I tried to tell her it's more common than she'd think, but it's still a little offputting to actually see. The hotel can't really help that, I don't think, but it doesn't make your hotel look any more appealing, either. The fans are VERY loud in the bathroom, and I also feel like the walls between rooms (we had a connected room also) were thin enough that we could hear what each room was watching on TV. The breakfast, which we tried the next morning, was alternately greasy, overcooked, or just completely flavorless, and we went with a crowd, without the crowd, no matter when we went it seemed like they were out of almost everything. We ended up just giving up on the breakfast and going to the McDonalds a little ways away instead. Overall, I think the problem that drags my rating of this hotel down is that the hotel, although it's supposedly new-ish, seemed already old, and cheap. There are too many hotels in this area that are nicer, for you to stay in. Even a Holiday Inn Express would've probably been a better experience than this. Sometimes you really do get what you pay for. read more

Stayed here on June 16th 2016 and checked out the following day. Whatever you do don't get a room on the bottom floor in this hotel. You won't get much sleep. read more

Other than the elevator being broken, our stay was nice. The room was clean and we had no issues. Front desk was very nice.

We had absolutely no issues staying here. The updated decor is modern and tasteful, the bed comfy, and the room spacious and spotlessly clean. Their dog policy is the best, and we so appreciate that. We had to evacuate because of hurricane Florence and were driving to Houston for a Funeral anyway, but we were not supposed to be bringing our two labradors with us. The mandatory evac order changed all that. Knowing we could stay at La Quinta properties along the way was a Godsend, as we knew they would accommodate our dogs without fuss or additional fees. What a relief this was amongst all the chaos from the storm, and our grief from losing a family member. I would not hesitate to stay here again. Thank you La Quinta. read more

Okay, I normally stay away from writing reviews but could not this time because this hotel (motel) is absolutely awful. First, the check-in was horrendous. Got in around 3:00 pm and then did not have a room ready until after 5:00 pm. We were traveling with a group so folks came in at different times. The staff could not keep up with guests in their rooms. One of our colleagues had another guest with a key to their room walk in on them while they were sleeping! One of our colleagues drove all night to be told there was no room available when we had already paid for the room! Here is the biggest problem ... the keys would constantly go "bad" so I had to go up several occasions to get a room key that works. Not one time did the motel clerk ask me who I was, an ID, nothing. I could have walked up and asked for a room key for any room in the motel and he would have given me one! In this world we live in today that was unbelievable! The rooms were decent but the hotel stair case and elevator smelled awful. The clerk lied to us when we checked in. Said a kid messed up the elevator the week before when clearly the reviews on here suggest the elevator has been messed up for months! You either had to take stairs or send someone to the second floor to send the elevator to the first floor. Ice machines only in the first and fourth floors! What!? Pool is disgusting! Looks like milk was poured in the water it was so cloudy. On two occasions over a 4 night stay the staff had no towels clean. Had to leave one morning without a good shower. Motel staff did not even clean the rooms while we were away for the day. Because of the guy at front giving rooms keys to anyone ... really scared to leave anything of value in the room. Bathroom light flickered when on. If a guest has epilepsy it would have been terrible. Like a florescent light flickering. Refrigerator did not cool properly. Bottom line: Find somewhere else to stay! If I could give less than 1 star I would. Just terrible! read more

I have stayed at this same hotel for many years through out my daughters highschool years it's her senior year and they charge me double so I'm sitting her with $113 dollar charge that I did not make and it's been since November 2 Nd I have talked to numerous people about this they keep on saying a manager will call me back well nothjng has happen to fix this and I'm very upset and would like my money back for the room I did not stay in and my friend is also in the same situation so hopefully we can get to the bottom of this before we have to get rude !!!! read more

Whatever you do DO NOT let them book you in room 112. I literally didn't sleep all night. They were completely booked so we couldn't get another room. All night it sounded like people were coming INSIDE the room because we were right next to the exit door. Also the bathtub was stopped up pretty bad and microwave barely worked. Oh yeah they also gave our room away so we had to sleep in the tiny double beds. Never again. read more

Worst LaQuinta experience. Show up and they begin telling us they tried to preassign rooms and was uncertain if we had pets so they put us on the pet friendly floor. I'm already sick with sinus and allergies and now I get to spend the night in a pet dander room. Here's a clue if I don't request a part friendly room, don't assign me one. read more

This was a nice place to stay with a natural preserve trail system just a stone's throw away. The staff were super friendly and helpful with finding a good restaurant in the area (Traps). The breakfast at the hotel had lots of variety and offered a few more healthy choices. Well above the typical for this line of hotels. read more

Forget this place!!!! While on the road we Called 7 time in order to make reservation. Each time our calls rang at least thirty time with no answer!!! read more

This hotel is very clean and the staff is awesome!!! I just got here yesterday but I have no complaints so far. I'm really enjoying my stay and again the rooms are very clean and that's real important to me. I just had some coffee and it was delicious!!! read more

I travel to the area frequently for work. This is the 2nd time I've stayed here. The hotel is brand new, clean and the staff is super friendly. It has all the amenities you expect (wifi, exercise room, breakfast, etc). BUT the mattresses are particularly firm (like really hard). There are no tubs, just showers (I enjoy a tub bath after a long day) and the fan in the bathroom automatically comes on when you turn on the light. It's very loud and no way to turn it off separately. This is irritating to me as I like to listen to the news on TV while I get dressed. Can't do it here bc that fan is so dang loud. With so many other hotels close by, I will probably try another next time. I travel a lot so these little conveniences mean a lot. read more

Hotel seems clean from lobby but rooms were older. We were placed in a room by the exit door which slammed shut all night. When we said something to the hotel clerk, we were told "that room really isn't for sleeping". What?!?! read more

Overall, this hotel was pretty good, especially for the price of it. The elevator wasn't working, and when it was it was disgusting. All in all, this was about an average hotel. read more

I plan my trips between Atlanta & Abilene to overnight here. The fact that it is pet friendly & locates about half way was the reason I stayed the first time. Now I stop nerd because I feel safe and comfortable. The fact that its adjacent to a lovely park with walking trail is an added bonus. read more

The best place to stay for a pet friendly hotel. Clean and not to expensive. Comparable to other hotels that are costly.

10/10, would recommend this to everyone. If you're looking for a nice, clean place, that is dog-friendly, this is the place to go. Great customer service and I couldn't say anything bad about it. read more

The rooms look good but the two guys that worked the night shift were rude and not helpful at all.Also there was hot water in the shower but not in the sink.Also the carts for carrying luggage were very small not near the size you get at most La Quintas. read more