WORSE SERVICE I RECEIVED EVER. There's no other company that can offer a service as bad as it. All kind of negligent people working there. After they sale you or after you sign the form or contract they don't care about you or your belongings. They gave me a quote and picking up the price was different, so I accept but after that they called me with a new charge, Nobody know where are your stuff, all time on transit (of course since the moment they left my house). They gave an average of 4-6 weeks since Sept 2015 and today is January 2016 and they call me every day with a different charge. Sales man very dilligent at the moment of sale but didn't give you the correct info. Read very carefully this piece of sh**t before you sing it is a treat. I think I was dealing with a honest company. Almost HALF OF A YEAR waiting it is impossible and with all my belongings an all the money that we paid. MUCHO CUIDADO a la hora de firmar un contrato con esta compañía. Solo les interesa el cliente hasta que firma el contrato, te dan el mejor precio del mercado y luego cuando van a recoger a tu casa el precio es diferente, aparte de que cuando se llevan tus pertenencias te llaman para decirte que hay otro cargo o impuesto que tienes que pagar, luego nadie sabe de nada (donde se encuantran tus pertenencias). Me dieron un tiempo promedio de 4-6 semanas y todavía no recibo nada, Envié en Septiempre del 2015 y hoy es 19 de Enero del 2016 y todavía nadie sabe de nada. Un grupo de irresponsables, en las oficinas nadie es responsable de nada, cada uno hace su tarea y te pasan como una papa caliente de persona en persona para nada. Solo llaman para decir que hay que pagar más y mas cada día cuando se supone que para eso fue que hice una cotizacion antes de enviar. Es todo un engaño. Mas vale que ubiera botado todo y comprado nuevo me ubiera costado menos. Es una pesadilla. read more

Terrible la experiencia. Ayer 7/28/22 despues de dos meses recibi mis 4 cajas desde PR a Pennsylvania. Cuando llegan las 4 cajas dos de ellas rotas. Al abrirlas todo lo de adentro roto. He estado llamando a PR y me dicen llame a Philadelphia y llamo a Philadelphia y me dicen que llamen a PR. Tambien son dos historias diferentes las que me dicen. Mi mama fallecio y yo al ir a PR deje todo listo pues mis hermanos iban a empacar todo ya que la Rosa del Monte me indico que por lo del Covid no empacaban en las casas. Esto fue en Octubre del 2021, mi mama fallecio en Noviembre y luego de eso decidi llamar a la compañia para sus servicios. Y es alli donde me indican que ellos empacan, pero ya era tarde pues todo estaba guardado en cajas y en buenas condiciones. Estoy reclamando por estos daños que tuve, ahora me dicen que no me van a pagar pues si no son cajas de ellos de la compañia la reclamacion no se puede hacer, ellos en ningun momento me dijeron esto. Que facil es decirlo y hacer las cosas a su manera. Las dos personas que me llevaron las cajas ni les importo, las treparon una encima de las otras. Seguire reclamando y llamando hasta que me escuchen y aunque el dinero no me va a restaplecer lo que sentimentalmente perdi pero vale la pena luchar . No volvere a usar esta compañia. Morales read more

After several attempts in finding a company to send a car that I owned to my brother in Puerto Rico. I contacted the company Rosa Del Monte. Immediately the cordial and respectful treatment they treated me made me give them a chance to help me. Which I can say I called other companies that lack communication, bad attitude, bad service, On March 17, 2021 I went to there office in Miami and Joan and Genero were very attentive, respectful and clear in all the information that I needed to ship the car to Puerto Rico. They told me that the estimated arrival was from 5 to 9 weeks, my brother literally pick up the car on April 20th so it took like a more or less a month to get there, and this was despite the Covid-19 situation, it arrived fast and safe. My brother was very happy and satisfied. My experience has been 100% positive and I would recommend to anyone who needs a good moving or shipment company. Thanks again for everything. Jaime Brown read more

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I recently moved my family from Miami to PR and I couldn't be happier with my choice. Not only were their employs supper sweet and helpful when me and my wife told Adrian that wee were expecting she would move heaven and earth to help when we called should always ask my wife how she was doing and how she felt. Outstanding costumer service the drivers were super careful with our fragile boxes witch we opted for them to pack and I suggest everyone to do the same. My family recommends this company not only because they have Puerto Rican roots but because they had the best price out of all the companies we got quotes from, again I would use them again if I have to. read more

If could give them a NEGATIVE 5 stars I would. Company told me they could move my 12 boxes from Massachusetts to Miami in 3 to 4 weeks. 3 to 4 Months later, I cant get an answer, explanation, or my money back. I've called Worchester, and the Miami offices, emailed both, and no one calls back. When you do get someone on the line, they wont transfer you to a person in charge. The only thing they could think to blame their lack of responsibility was on COVID. Poor excuse. I paid on time, but their delivery is late, by necessity I've had to replace everything I shipped. I wouldn't ship a flaming bag of dog $hit with this company. They BBB has been notified. read more

This company was a life saver! I had quoted with this company as well as a competitor, i went with the other company unfortunately due to price. Well the move was scheduled the 30th to move out on the laat day. They confirmed with me and everything, but on the day of the move they called and cancelled due to space! even after confirming the day before! this was my final day to move out and i called la rosa on rush, i was so lucky they had space they came and picked it up eventhough it was late, like 3pm when i called. they even honored the original rate! they went above and beyond for me im eternally greatful. read more

Such a greqt experience with this company. They came the next day after i called to do an estimate, and it was shockingly much cheaper than the last company to quote. But i gave them a chance and oh boy did they not disapoint. Shipped my entire three story house and two car garage from cape coral fl to poughkeepsie ny and everything came out exactly how it was in fl. They even put the items i asked back in their place, and being my husband passed away last year this was a HUGE help that i did not expect them to do. They now have themselves a customer for life. read more

Gladys S. I had the best relocation experince with La Rosa del Monte moving services. From the first phone call made to the Miami office, to my destination site, the professionalism, friendliness, and excellent Customer Support made my move easy and stress free. Adriana, Carlos, the rest of the staff at the office, and the truck drivers at both locations had great communication skills through out the entere process. My belongins/boxes arrived on time, and in excellent conditions. I reccomend La Rosa del Monte as a 5 Star company. :) read more

Be aware of "LA ROSA DEL MONTE" they stole my Michael Jordan's autograph shirt. They did a professional robbery with my Autographed shirt and now I will sue them with everything on my power. Not only that, when I called them they said that because I didn't pay for the insurance there is not a case to claim. Also, they were very rude to me by phone when in reality they knew that they had lost my valuable autograph. I really despite La ROSA DEL MONTE and I strongly recommend everyone to stay away from them. read more

My mother ships boxes with them almost every three months, and my family has used them to move at least 6 times over the last 5 years (we are a military family). They always go above and beyond for us, and we've never had a single issue with our shipments. If you've moved before you know you should always get insurance, it's literally less than $40.00 and melts away all your concerns. Using this company is honestly a piece of mind, I would very highly recommend them. read more

They just delivered all of my stuff and nothing is broken like other reviews mention and it came in a very reasonable time. The people from Miami and New York were very helpful and passed my expectations by providing a FREE estimate when other company tried to charge & FREE packing materials which is unheard of. I tip my hat this company and would recommend them to anyone who wants a professional service at a very reasonable price. read more

This company did an excellent job relocating us from Buffalo New York to Coral Gables Forida. Everything from my car to our actual move came out great. The only problem was the elevator only had certain hours, but that was not their fault as they told me to contact the super and i forgot to. None the less they came back the next day thank goodness to finish it. Super happy with them. read more

I had a really good experience with this company. Rarely do I go out of my way to review but here I go. They picked up my goods in NY and delivered it to Miami, everything arrived in great condition, and at the best price I could find. I honestly did not think it would turn out as well as it did since there was a hurricane at the time, but they took very good care of my belongings. read more

My family used this company to move from DR to the Miami, FL Everything came out perfect, which we were nervous about because my mother has custom furniture from the island that was passed down from her mother. Everything came out great, they even shipped two vehicles and there was no problems at all. They are very highly recommended, and for good reason. read more

My wife and I moved from Caguas Puerto Rico to west palm beach Florida and everything in the move came out absolutely perfect. My wife has some very delicate family heirlooms that she was nervous about, but they came out flawless, and so did my car which I was more worried about. Were super happy with the service we recieved with la rosa. read more

This is the second time I use La Rosa del Monte for an intercontinental moving. I am totally satisfied by their very professional, serious and rapid service. In addition the staff - Inbound Coordination in particular - is very efficient and friendly and provided excellent information and assistance. I strongly recommend this company. read more

First time using their service. Very pleased with their remarkable service. Joan Peña has been handling my moving to PR and since the beginning he has been very thorough on prices, packing, etc. I recommend them %. If I will have to move again, I will definitely be using them. Thanks Joan Peña for your service and caring. read more

The customer service here was spectacular. Im so lucky a family friend reccommended them, they were incredibly economical, and the care they took for my belongings really showed. Waited a few days to comment, but i knew from the beginning i made the right choice. I would reccommend them to anyone. read more