If I could give zero stars, I would!!! please be careful with this place because they put their…read morehands on you and are very aggressive!!!! I am writing to file a formal complaint regarding a very upsetting and unacceptable experience I had at the Labcorp location in Westminster during my appointment. From the moment I checked in, the experience was uncomfortable. The receptionist was speaking very loudly, came across as aggressive, and there was a significant language barrier that made it extremely difficult to understand her instructions. I had brought a saliva test kit that I needed to drop off, but instead of clearly explaining where I needed to take it, she repeatedly told me to "go to the back" without specifying where. She then directed me to Room 3, where a phlebotomist was already with another patient, leaving me confused about what I was supposed to do. I would also like to express a broader concern. Because there appeared to be such a significant language barrier between staff and patients, I noticed that when patients did not immediately understand the instructions, the staff became frustrated and aggressive rather than taking the time to communicate clearly. This created an intimidating and uncomfortable environment. After I sat down, the male employee in the back came over and asked why I was there. Again, it was very difficult to understand him. He repeatedly said, "Come here," while directing me to another area. He handed me a pencil and pointed to a sign-in sheet. Since he did not clearly explain what he wanted, I believed he was asking me to write my name and the date, so I began doing exactly that. Without warning, he slapped my hand, grabbed the pencil out of my hand, and threw it aside. There is absolutely no justification for a Labcorp employee to put his hands on a patient. I was shocked, embarrassed, and extremely uncomfortable. No patient should ever be touched in this manner simply because there was a misunderstanding in communication. As a young woman, I was able to process what happened and speak up for myself. However, I cannot stop thinking about how an elderly patient, someone with limited English proficiency, or someone who is more vulnerable would have experienced this situation. Physical contact should never be used to communicate with a patient. If someone does not understand instructions, the appropriate response is to explain them more clearly--not to slap a patient's hand. I consider this to be a very serious matter. Patients trust Labcorp to provide a safe, respectful, and professional environment. What happened to me violated that trust. I am requesting an immediate investigation into this incident, including a review of the conduct of the employee involved and the overall professionalism and communication practices at this Westminster location. I also ask that appropriate corrective action be taken to ensure no other patient experiences what I did. I would appreciate a written response regarding the outcome of this complaint and the steps Labcorp intends to take to address this matter. Thank you for your prompt attention to this serious concern.

Getting blood drawn has always been nerve-racking for me, so I walked in feeling pretty nervous and…read morea little confused (the location is a bit tricky to find--it's inside a larger office building upstairs). That said, once you're inside, the signs are clear and it's easy to navigate. I walked out of my appointment with the biggest smile on my face thanks to Nanh Lam, who was my technician. She made sure I felt comfortable from start to finish. * She used a different needle to make the draw more comfortable * She was warm, friendly, and talkative, which really helped calm my nerves * She was extremely skilled--I've had painful experiences before, including a collapsed vein, so I know the difference! * Her care and confidence made me feel completely at ease Nanh truly changed my experience. I will definitely be coming back and will specifically request her. Highly recommend to all friends and family. Thank you Nanh!

Love coming here the staff is friendly and helpful as always. They…read moreMake sure I get the proper paperwork and everything done as always.

I like this place.Ms April and Mr Hung are great job then care patients too.Thank you very muchread more

I had a very frustrating experience at this clinic when I took my daughter for lab work ordered by…read moreher doctor. She was required to fast before the appointment, so we came early in the morning before school. We waited almost 3 hours in the waiting room. When I finally asked what was happening, the staff told me they had skipped my daughter because they did not know how to pronounce her name. No one had called us or tried to ask. Another major issue was communication. The receptionist did not speak English, and no one in the clinic seemed able to communicate with us in English. This made it very difficult to ask questions or understand what was happening. After the labs were finally done, I asked for a simple doctor's note for my daughter's school since she missed the morning due to fasting and the appointment. The receptionist said she did not know what that was and could not provide one. Overall, the long wait, lack of communication, and inability to provide basic documentation made this a very stressful experience for both me and my daughter. I wish I can give it 0 stars . I will never go there again !! Horrible experience!!! Bad customer service!!!

I was just there. I needed to get blood drawn for a medical exam. Oanh was the tech that helped me…read more She was the kindest and most joyful person, and ever so careful. I didn't even feel the need le. Highly recommend her. Super friendly!

Got my appt online and had been here for couple time for tests. Great office with great, helpful…read moreand very friendly staff. The procedure and process moved very quickly, in and out within 15-30mins depending on what type of test(s) you're getting. And once the test(s) completed, they sent to you as well to your doctor too.

Did a walk in. They open at 7am on Sat and there were already 8 people ahead of me when I got there…read moreat opening. They moved quick and I was out the door by 7:20am. Efficient and friendly staff. I saw a handicapped child who needed bloodwork and heard his initial cries, but the staff worked wonderfully with the child to get the job done. Even sang songs. Kudos to this staff! Minus a star due to location and just a dumpy plaza. I had to step around a lot of garbage right outside the door. Inside was no frills but looked seemingly clean.

I have been receiving bogus billing statements from this company since March totally over $400.00…read morefor drug testing that supposedly occurred in 2016. I have called for months; however, the mailbox is always full and unable to receive messages regardless of which option you choose (billing, accounts payable, human resources, front desk, etc). The charges on these statements I am receiving are NOT my charges! I believe this is a fake company making fake charges!

I only worked for the company for a short period of time. The company is extremely disorganized,…read moredishonest, and convoluted. I wouldn't work for them and I would not use them as a laboratory (as a healthcare provider). I'm still owed ~$8000 and am pursuing legal counsel. Run for the hills with this one. Not worth the stress and trouble.

Awesome turnaround time. My fiance called around for prices on asbestos testing for our popcorn…read moreceiling. This place beat out LA Testing in Garden Grove by far (they charged $95 for test results in a week or $120 for rush 2-day service). But EMG charged us only $80 to have results in 24-48 hours. My fiance dropped off 2 samples on Tuesday afternoon. We got a call back Wednesday morning that both samples were negative! My fiance was a little worried this laboratory might be biased and would fudge our test results too because they're also a center for asbestos consulting or something. But all is well and we're excited that our samples came back negative. EMG told us we will get a written report of our test results in the mailbox in one week.

John and Ti are very responsive and do a great job of getting the work turned around and report in…read morehand. Fair pricing and give excellent advice on matters of testing and removal.

The reviews had me worried when I found a same day appt for this business. I took a chance and…read morewhen I arrived at the location people were standing outside in the hall way because the waiting area was full. I was checked in promptly, they called my name in about 2 min. My appt lasted about 15 min total for labs and urine testing. Maybe because I uploaded my insurance info prior to my appt they had already verified my services would be covered. The people waiting looked like my older friends and family that don't trust putting any info in a computer device.

I had a 10:30 appointment. There were at least 30 people waiting. I had to wait just to get to the…read moredesk. I had already checked in on my phone. The desk person said it would be a twenty minute wait, I said I have an appointment, she said there were a lot of walk-ins. I repeated that I have an appointment. I was called back in about 10 minutes. The office is very small, people had to stand in the hallway. The person (Antoinette) was a bright light in a very unorganized office. She was very nice, organized and efficient. Her blood draw was painless and quick. The office is cluttered and could use a good cleaning and reorganizing. I don't recommend this LabCorp office, I have never been to one like this, and will not return.

The Lab Corp office in Seal Beach is wonderful. The parking is easy…read morethe office is clean and well run and the staff is efficient and caring. Carlos and Brenda well take excellent care of you, I've never had a mark after my lab test and they are very efficient. This is a popular office serving the local community and you as a patient have a responsibility to have your medical test orders available so they can serve you. They do their best to track down orders but this wastes time for everyone. I highly recommend this Lab, always a pleasure to be treated by them.

even though they advertise walk in service they refused to help me. I didn't make a appointment…read morebecause I am in a wheelchair and have to arrange rides They were rude and understaffed I am elderly and don't need to be treated this way Labcorp used to be a good place not anymore

Check-in was easy, and I only waited about 15 minutes after my appointment time before being called…read moreback. The staff member was quick & efficient. My blood draw was painless, and the whole visit was smooth from start to finish. Thank you!

This review is specifically about the **location and parking situation**, not the Labcorp staff…read more I arrived around 7:00 a.m. and parked in the parking structure. Labcorp does not validate parking. The first 30 minutes are free, but after that there is a $4 charge. I often end up leaving just a few minutes past the free window, though I certainly cannot complain about being in and out of the lab in under 40 minutes. The real issue was that, when I tried to leave, the payment pad for digital wallets was not working. It also would not accept cash--only a physical credit or debit card. Since I did not have one with me, I was unable to exit the structure. The intercom for assistance went straight to someone's voicemail. I went back into Labcorp, but the staff did not know how to reach anyone who could help. They gave me the maintenance number, but no one answered there either. I was essentially stuck. Thankfully, another patient overheard the situation and offered to pay for my parking with her card. In fact, three different patients offered, which was incredibly kind. I finally accepted one person's offer, but by the time we got back to the exit, the fee had increased from $4 to $8--we missed the lower rate by one minute. She still paid and refused to accept reimbursement from me. Her kindness was truly appreciated. That said, I am extremely disappointed that this situation happened at all. If Labcorp validated parking, this would not have been an issue. The parking at this location is inconvenient, expensive for such short visits, and there is very limited parking outside the structure. Other than the parking, this office is great: the staff is friendly, the facility is clean, and service is fast.