We love this therapy center! My son will be 2 years coming here and he loves it! All the staff are…read morevery friendly, the facility is always clean. Kirk & Leslie who are at the front desk are very communicative, caring, respectful, organized, and responsible. The office just upgraded to a bigger place so that was very exciting for the kiddos. I will definitely recommend this care.

Incredibly grateful for Leslie and team to help support the process of inquiring about OT for our…read morechild and learning more about the process. I have had a few questions along the way and Leslie has always been responsive. If you are considering them, I recommend giving them a call.

Amazing! Known of this place for years and have referred some people here but never felt the need…read moreto complete a treatment on myself until now. Clean, organized, spacious, and efficient. Sent a message about setting up an appointment and heard back within 20 mins that an opening was available. Maria was the amazing professional who worked on me. Her skill, passion, and care was top notch. It was painful but nonetheless much needed and absolutely thankful for her healing hands. The overall experience from inquiry of an appointment to experiencing quality care to completing the payment transaction was amazing.

Chris Yao is still the best in town. He's been my consistent provider for about 5 years now and his…read moreattention to detail is second to none. I always feel amazing afterwards. I am a wee bit on the sensitive side but it just takes a lot of good breathing and chi points (and maybe some disassociation on my part). Chris is a good person to handle the bigger, deeper knots whether you have a major lower back issue from doing something stupid or day-to-day computing strain.

Extremely unprofessional and unfriendly staff, starting from the reception all the way to the…read moreso-called therapists. No one greets patients when they walk in. The front desk lady (acting as an office manager) misleads patients by insisting that Medicare strictly requires a doctor's referral for physical therapy, which is not true. California has Direct Access laws that allow patients to see a physical therapist without a prescription -- up to 12 visits or 45 days, whichever comes first In my mother's case, she did have a prescription with the reason clearly stated, but the diagnosis section mentioned "arm" instead of "wrist." I had the X-rays and radiology report with me, and even contacted the doctor on the spot, who confirmed the diagnosis and said their office would send a corrected referral. That still wasn't good enough. The staff insisted on a completely new prescription. This clinic is absolutely not patient-oriented. The staff are rude, dismissive, and extremely unhelpful. Avoid this place.

This place makes it very hard for the customers to make the appointment. They only have the…read moreschedule 2 weeks ahead and they don't even know when their schedule come out. They expect the customers to call every day to find out when their schedule is out, so we can make the appointment. I can only take my daughter here to do physical therapy one specific day a week and they don't let me make the appointment and they expect me to call them every day to find out when their schedule is out to make the appointment. This is really rediculous!!! Their reason is to be fair, first comes first serves. I requested ahead and not allowed! This makes nonsense!!!

I would like to share my sincere gratitude for my therapist, Dr. Kelvin Lam, who has been treating…read moreme for the past two years. When I first started, I suffered from chronic neck pain, numbness in my arms, and severe knee pain that made it very difficult to walk. After two years of consistent therapy, I feel much stronger and healthier now. I am so relieved that I no longer have to worry about cervical spine surgery or knee replacement. Additionally, the clinic is always tidy and clean. The staff are dedicated, professional, and very respectful. I highly recommend this facility to everyone--it is truly the best experience I have ever had. I am deeply grateful to Dr. Kelvin Lam for his care throughout my recovery."

Office is nice and clean. Staff is friendly. Dr. Huy has been helping me with degenerated discs…read morein my neck. Doctor told me I might need surgery. So far therapy and exercises have reduced the pain in my back, shoulder and arm.

Here I go writing down a review about this medically competent and facility plagued by a…read morepatronizing passive/aggressive top-down management and lack of appropriate communication skills which ,during my almost 3 months of prescribed care from my Insurance for an occupational injury on my left hand, was NOT the prescribed amount of (6) of therapy sessions . Reasons were that despite my attempt of gauging my ability to proper process my physical recovery session by session ,the Management KEPT TRYING to increasingly change the time and the frequency of the visits by bombarding me with text messages and phone calls trying to CHANGE or CANCEL the time of the appointments sometimes several times a week. I tried to explain my position and need of slow recovery obtaining very scarce attention from Erica or Andrew, the director of operation I suppose . One of the people at the front desk admitted that they would rather listen to My Doctor, then my Insurance case Mgr. before allowing me to regulate the frequency of the visits.Their justifications had been that because of the "Pandemic" the enlisted Physical Therapists were scarce or unavailable the days they were originally scheduled, reducing the de facto availability of such medical staff to one day a week. Also one of my sessions was callously and "cancelled" by the Lunar New Year festivity without an inkling of consideration for replacing it or making up for it. There are more details I could share here but for brevity's sake I WILL CAUTION every person thinking of undertaking treatment with this Establishment to be aware of these facts,be wary of the many piece of documentation you will be asked to sign here, characterizing this firm with an exuberant and unbearable, to the point of being rude ,CYA attitude...overall I am choosing a different alternative for my care...Patients beware!!

Mai Nguyen is the person you want to tip large for your complimentary 15 minute massage included…read morewith your physical therapy treatment and assessment. Although I'm not a patient here, i know they take pretty good care of my parents and help increase their circulation which is important for a long healthy life. Only 16 massages a year though for medicare part A B patients so try not to use it all up.

I just wanted to take a moment to express my deepest gratitude for all the incredible support…read moreyou've provided over the past six years. Both of my children have been receiving services during this time, and I truly can't complain everyone has been absolutely amazing. A huge, heartfelt THANK YOU to each of you for the energy, focus, resilience, and love you put into your work. Your efforts do not go unnoticed. Special thanks to Tim, Melissa, Calvin, and Samantha, Anka you all have made such a meaningful impact to our children life. I also want to give a big shoutout to BCBA Anka, who currently oversees both of my children's cases. She's not only incredibly kind but also shows such great potential and dedication in her work. Since she became involved, huge good changes ,I've seen significant progress in both of my children. Her extra support and consistent help have made a world of difference, and I truly can't thank her enough.Always flexible with me and appreciate her so much. With heartfelt appreciation, Natali

They really put effort in training and supervising staff to ensure standards in the quality of…read moreservices in a way I've yet to see other ABA companies do. This is truly a one of a kind agency. The therapists have a lot of empathy and creativity as well.

Don't apply to work here. Apply to other agencies that are more professional that actually show up…read moreon time and not claim u were there when they weren't and you were waiting for them. It's also not right to label someone "unprofessional" when you don't know what they go through. I will apply to other agencies that actually show up on time and not make me wait in front of my computer when I can be doing other things with my time. This office staff a mess.

if you wanna be blown off and have your time wasted for over six months and not even be able to…read morecall and speak to a staff member, especially Vanessa, needs to learn how to speak to people without cutting them off in the middle of their sentence 15 times. Their manager also will magically never be at work and will also magically never call you back. Don't expect them to call you back or have them call back your insurance company or the member liaison for ABA. These people have wasted over six months of my son's time and will never tell me anything or let me speak without cutting me off and magically. Their manager is never at work and when she is at work, you can never call anybody back. CARE quality? Literally wasted over seven months of my son's life. They deserve to go out of business today.

My son has been attending speech therapy here for quite some time, and I couldn't be happier with…read morethe progress he's made. His therapist, Miss Emily, is absolutely wonderful. It's clear that she genuinely cares about both her work and the children she helps. She makes every session engaging, fun, and interactive, to the point where my son gets excited to come and "play with Miss Emily." Her ability to connect with him has made such a positive difference in his speech development. I also appreciate how she takes the time to communicate with us as parents after sessions. She explains his progress, answers our questions, and ensures we understand the goals and strategies being used so we can support him at home. We are incredibly grateful for the care and dedication we've received here. I highly recommend Infinity Kids to any family looking for supportive, knowledgeable, and compassionate therapists.

Our daughter's Occupational Therapist, Kiani, has made such a meaningful difference in my…read moredaughter's daily life. Before starting therapy, she struggled with basic self-help tasks like getting dressed independently. Now she can put on her own clothes, shoes, and even brush her teeth by herself. These may seem like small milestones to some people, but for our family they are huge accomplishments. Kiani has been incredibly patient, kind, and encouraging throughout the process. She knows how to challenge our daughter while still making sessions enjoyable and supportive. The progress we've seen has given our daughter more confidence and independence, and we are so thankful for the care and dedication she brings to every session. We truly couldn't recommend her more.

We have been with OCSS since my son first received his ASD diagnosis in spring 2021. The facility…read moreitself takes up the entire fourth floor of the Credit Union building on Edinger across from Bella terra. Each therapist has a room and the children can either spend time in said room or use the two gyms that are full of toys and play equipment (Lots of swings, slides, playhouse, climbing wall, crash pad, etc.). Both gyms are very clean and well maintained. They also have a nice kid friendly kitchen! Since we have been here for some time, we have had an opportunity to work with many speech and occupational therapists as well as the admin. Everyone here is very kind and knowledgeable in their field, generously offering tips and advice when I ask 100 questions. My son's schedule is packed, so when I need to reschedule, administration is very friendly and helps find a way to make our make-up appointments work for us. We have been with our current and absolutely amazing Occupational Therapist, Brenda, since day 1. She is a miracle worker when it comes to my son's food aversions- getting him to taste things he would normally throw at the wall. He is always super excited on Friday when I grab him from school since he knows hes going to see his "ms. Brenda". She is truly a key figure on my son's care team. We started speech services about a year ago at OCSS and my son's therapist, Claire, is extremely knowledgeable in Gestalt language processing. We just learned that my son is a Gestalt learner before we switched to OCSS and we are so thankful he was paired with someone with the expertise and knowledge that Claire has. She meets him right where he is that day and lets him lead which is so important for our son since he is a little unpredictable. He adores his time with her, and asks for her by name even on days we're not going to OCSS. If you're shopping around for therapy services for your child, I highly recommend OCSS and their staff.

We are so fortunate to have spent the past 2 years working the therapists at Orange County Speech…read moreServices. They are very skilled in working with children with a wide range of needs. They are overall very creative in developing therapeutic plans to meet our shared goals and open to parent and family input. They truly care for the children that they work with. Over the past 2 years, our son worked with various therapists from PT, OT, speech therapy, and behavioral therapy with both regional center funding and through medical insurance. Our son initially started with significant developmental delays, but now he has more than caught up in almost every area. Our son worked the most with Ms Ruth (ST), Ms. Kelly (ST), Ms. Ariana (OT), Ms. Brenda (OT), Ms. Dana (PT), and Ms. Tori (behavioral therapy). We have had a great experience with therapists our son worked with regularly as well as those not listed that covered on vacations. They are the best. Ms. Ruth and Ms. Kelly helped so much in expanding his communication skills. He started severely delayed in all aspects of communication, and he now can speak up to 7-8 word sentences clearly and understand others. With our son's complicated medical situation, we require a significant amount of assistance and input from OT. We especially appreciate our time with Ms. Ariana and Ms. Brenda, who helped so much in teaching our son to be independent in the day to day self care activities. We really appreciated the many helpful emails from Ms. Ariana with ideas, links to videos, therapy items, educational information, and worksheets to use at home, so we can continue therapy at home in between sessions. The billing situation can be confusing if your child utilizes a lot of therapy session in a week. That in part might be due to insurance processing claims not necessarily in a chronological order. It would be helpful to keep track of visits and insurance explanation of benefits. Even with the billing situation, we would still choose to work with the therapists at this office. They are very skilled and devoted to the children and what they do,