Awful - staff is nasty and rude and they treat you like you are an "inconvenience" to them, they do…read morenot return phone calls and they do not know how to speak to people like they are a human, this lab needs to either change their ways or be removed, I only came here since the labs I go to did not have my specific test. DO NOT GO HERE!

It seems like the negative reviews are all based along the same line; billing, and insurance. My…read moreexperience is no different. I had labs and results from probably 6 months to a year ago from them. Actually I suppose this is where my doctor sent my blood work. Anyhow, I get a bill today dated 2 weeks ago. I call to pay the bill, and they can't even find my account. Apparently my statement number on the bill isn't correct. So i'll have to take more time for them to figure it out just to pay a tiny bill that my insurance didn't cover.

If I could give zero stars, I would the customer service here was terrible and the information they…read moregave me beyond terrible. Also, the guy in the Dodge charger believe it was blue lost all my respect couldn't help me out so I had to go to the one in Medford and they took care of it all the Medford location on the other hand Has good people in there. Never will I ever go back to this location the care was terrible. Better Business Bureau should actually investigate into their business, especially at that location. I can't say the same for the Medford. They took care of me 100%.

Absolutely less than one star. Nasty woman working there. Lied to me saying that I could have my…read morepaperwork faxed to them. After they "never received it", even after it being faxed twice, I walked out. Wasted an hour of my time. Instead of saying you should go pick up your paperwork our fax machine doesn't work, she preferred to lie to my face knowing their fax doesn't work. Absolutely disgusting. Avoid them if you can.

They were quick and easy to deal with. Low wait time.. tech…read morewas very friendly. Facility was clean and pretty convenient

I rarely write negative reviews, but my experience trying to get a simple question answered was…read moreextremely frustrating. I needed to find out which Sunrise Medical Laboratories location performs a specialized laboratory test. This is not something listed clearly online, and I wanted to avoid driving from one walk-in location to another. There appears to be no effective customer service. Every phone number I found, including those listed for customer service, routed me to the billing department. The billing representatives were polite and genuinely tried to help, but they could only provide the phone numbers for individual facilities. Unfortunately, no one answered at the facilities I called. I wasn't asking for medical advice or test results, just a simple yes-or-no question: "Does your location perform this test?" Patients should not have to spend hours calling unanswered numbers or driving from place to place just to find where a test is available. The billing staff deserves credit for trying to assist. My disappointment is with the lack of accessible customer service and the inability to reach the individual laboratory locations. I hope Sunrise Medical Laboratories improves communication so patients can obtain basic information without unnecessary frustration. Your review focuses on your firsthand experience and avoids speculation, making it stronger and more credible. It also acknowledges that the billing staff was helpful while explaining the broader customer service problem.

Very nice technician. But the environment leaves a lot to be desired. You sit in a tiny box, which…read moreis located in a tiny waiting room. Everyone can hear your supposedly HIPPA safe information being exchanged because the tiny box is made of plastic. You urinate in a cup and place it on the tiny sink in the tiny box/office. You walk through an urgent care that is decorated circa 1970's and smells like it. Never going here again.

From the owner: Quest Diagnostics empowers people to take action to improve health outcomes. The company was…read morefounded in April 1967 as Metropolitan Pathology Laboratory, Inc. Corning Glass Works acquired the company in 1982 and later spun it off as a publicly traded company under the name Quest Diagnostics, at the beginning of 1997. Quest has developed countless innovative diagnostic information services, with several firsts for clinical laboratory tests in areas such as women's health, genetics, infectious diseases and cancer. Today, Quest provides thousands of laboratory services, from genetic tests to predict cancer risk to biological tests for diabetes and heart disease, to empower people to take action to improve health outcomes. One in three American adults and one in two physicians and hospitals use the company's services each year, and our 45,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.

Labcorp Medford location has been great . Quick and easy to check in on tablet and staff is…read moreprofessional and courteous. My go to place for lab work now. Also love quick results portal.

Absolutely worst lab terrible first impression when you get there the entrance door is all rusty…read more The lady at the front desk is nasty. I told her I didn't think I needed one of the blood test because I don't think my insurance would cover it. And She said she couldn't just cross things off but then she wound up not taking the blood for that test and not even letting me know .... the other girl that works there is really weird too. I'm pregnant and she kept telling me how she wants to get pregnant but thinks she can't because she got the corona vaccine.... I've had the vaccine, so it's not that ... I don't know it just made me feel extremely uncomfortable. I would never go to this location ever again. Gave me the creeps and the girl missed my vein the first time meanwhile I had gotten blood work the day before at another place, and I even sharpie my arm to let them know where I wanted to go for the blood because I'm a difficult stick but they would not go in the spot I want them to go its it's my body after all! The quest in Medford just off the Lie is so much better with true professionals

The staff is great! They are professional efficient and friendly. Definitely make an appointment on…read moreline so you don't need to sit and wait

If I could give zero stars I would. I am absolutely livid with the experience I had with my 11…read moremonth old. We had to have routine bloodwork done so I scheduled an appointment here for pediatric blood draw. I brought my first here two years ago and we were in and out within 5 minutes. No poking around her arm, no crying. Nothing. I brought my second here yesterday and I will NEVER come back again. First, she couldn't find a vein. I watched her try and get one to come up but there was nothing there. I saw her grab the needle and I said you see one? Because I definitely didn't. She says yes then grabs my babies arm. Baby started to cry before the needle went in then she literally stabs my baby in the arm WITHOUT finding a vein. She then lifts the needle up in her arm and I said are you supposed to do that? Then she proceeds to move the needle from side to side like she was fishing for a vein. I said stop! We're done here. Made her remove the needle and stood up to get the hell out of there. She puts on a bandaid and gives me my insurance card and script. I am extremely angry, upset and sickened that I had to subject my baby to that horrible experience when we couldn't even give any blood. Our pediatrician said if they have to poke more than once then they don't know what they're doing and leave immediately. That's exactly what I did and we will never be back. This place is not equipped for children like it used to be.

I had to come here for MRI They took care of my issues with good quality care, very pleasant…read moreatmosphere in the office.

The people there are always very nice and usually can accommodate quickly but lately test results…read moreare taking much longer (took 6 days) than in the past. I would go to them specifically because it was quicker to get results. Now I might as well get tests at doctors' facility