I had an issue where a team member gave me the wrong pants for a suit jacket, which looked similar,…read morebut was incorrect. I contacted Larry the store manager, and he corrected everything and went above and beyond! I've been shopping at the store with my wife for years, and we will continue to shop here because of Larry's professionalism.

I have been a Brooks Brothers customer for over 30 years. What I experienced at the Brooks Brothers…read moreOutlet Store in Tinton Falls yesterday was extremely disappointing. I guess gone are the days of customer service at BB. There were probably 4 to 5 associates in the store. However, it took well over 10 minutes before someone even greeted me or asked if I needed assistance. I finally received assistance to confirm my neck size and sleeve length. After I was measured the associate did get me two shirts to try on. However, when I came out of the dressing room, the associate already moved on to another client and the other associates were occupied doing other tasks. I guess they thought their tasks were more important than assisting me or for that matter other customers. I was also disappointed in the manner in which the associated were dressed. I would describe it as unprofessional compared to when Brooks Brothers associates would dress in BB clothing or other fashionable clothes. BB is high quality clothing and not cheap. I pay the premium because the clothes last for a very long time. I also shopped at BB because your customer service was much better than what I received at a department store. I'm hoping my experience was a one-off versus a degradation in customer service due to the desire to enhance margins, poor employee onboarding, or shift in culture. To add insult to injury, I attempted to contact them directly via email to advise of my experience. Unfortunately, the service email listed online is no longer functional!

Some really nice clothes. The store is clean and well maintained. We bought some items here and one…read morewas left out of the bag.. I called up and spoke to the manager and they were accommodating with proof of purchase. Very nice service.

This place has been great in the past but recently it seems they have a new crew that are all still…read morein the process of training. Waited 20 minutes in line today for three dress shirts because the associates could not apply the displayed promotional price, get your act together express you are better then this , will update next time.

I've been going to the store for many years. I have purchased some nice suits. As well as some…read morecasual attire and work clothing. They have great deals if you use their coupons and the staff is always friendly and ready to help you with your selection. This is not the best mall in the world but happens to be a pretty good store so I guess check it out.

What's not to love about an old school surf shop? Oftentimes you forget something at home, though…read moreyou carefully packed for a trip 'down the shore'. Fear not, they'll have it here.

The woman I spoke to on the phone was very helpful, held the item I wanted until I was able to pick…read moreit up. Item was a great value!

Conveniently located within Jackson outlet mall.. went into shop a croc for my kid and it did look…read moregood.. they have some good collection and have some sales going on.. service was ok ... Lots of parking outside. There's also a couple of small restaurants to eat. On regular models, they had buy one gate 1 50% off and on newer models they had buy one get one 25% off .. though it is pricey , kids like this and we have to go with the trend :) I got one slip on too. Feels comfortable . Spent about 60$ for a croc and a slip on ! Good experience overall.. 4 stars

There was s $5 off anything sale going on which was nice. I ended up buying a scarf that only cost…read moreme $2! The clothes here were all decently priced but the selection could have been better. They had a clearance rack for their shoes but with limited sizes.

I had a terrific shopping experience with Dianne-consultative but not prying, helpful but not…read morepushy, patient and not rushed. I've already received complements on my purchase!

Truly amazing service, quality of product and staff. Everyone is helpful and eager to find the…read moreitem or style you're looking for. I cannot speak higher of the team at Duru Luxury Clothing. Each time I wear an item from their store I get compliments on the look and fit of the item. Truly a cut above the rest. I recommend them to everyone I know.

DO NOT GO HERE! This is a VERY untrustworthy business and deserve NO stars. I was very much…read morecheated by Renae and like another reviewer, refuses to give a receipt or itemized list of your sale (which is required law). Words of advice: Check current gold/silver prices before going in. Insist she show you their current price list which is in the back of store and unable to be seen. Insist she weigh your items in FRONT of you as she does it off to the side. She brags how they have been in business 30 years. It's 30 years of getting away with scamming people is all she should be proud of. Get two or three other estimates before you go here. She also likes to insult and disrespect other jewelers (Earth Treasures, etc.) when she is the worst one. Unfortunately it was my first time selling jewelry and it was a terrible experience.

I thought about this long and hard about giving a review. I…read morecame to the conclusion that no one else should go through the 3 day total ordeal I went through. Initially, I visited Mikes We Got Gold establishment to cash in sterling silver and various karats of gold (10k, 14k and 18k) from my mother and Aunt who recently passed away and jewelry I haven't worn in years. Rinat, the owners wife weighed all the items and gave me a total flat price of $4900. Since she didn't reveal the break down, I asked her specifically how many total grams/pennyweight for each type of gold/silver which included separating my aunts jewelry from me and my moms. Not only did she not show me the weight on the scale of each of the items, after handing me $4900 she did not give me a detailed receipt of how many grams, how much scrap she's paying per gram/pennyweight and the total price. Thank goodness prior to leaving, I was smart enough to asked her for the amount of the jewelry that I sold for scrap because it turns out that at that point ultimately she shorted me @$700+ . (This is after I returned after an hour of the transaction). Thank goodness I did my research and determined that days scrap prices prior to the visit. Upon that return, she insisted her numbers were right and she checked 3 times. I then insisted she needs to look at her numbers given after my inquiry, which I wrote down on a scrap piece of paper and ultimately she paid me the $700+ difference. Later that day, I went home and I added up all the sterling silver totals, all the different types of gold and noticed that the 18 karat gold bracelet was not included in the price. I approached her again via phone and asked her about the fair market value for the silver and informed her that the 18 karat gold was not included in the price. Throughout this whole process, I initiated all the contact. Ultimately the initial $4900 when everything was said and done 2 days later was now over $6500. At each encounter, she gave me a myriad of excuses as to why she miscalculated. She was singing a different tune from our initial visit when she indicated she's been doing this for 13 years and she knows the business well. I was very disturbed that there was a $1600+ difference and finally two days after the initial contact she gave me a receipt with the breakdown and the additional $$ which included the error difference. During those days , I was mourning and was distraught with the passing of my mother and my aunt a few months apart and on top of it to be shorted $1600+! I still question in my head if the weight she gave me was an accurate number-since she weighed everything out of sight- but now there's nothing I can do about it. I'm hoping everyone (clients and owners) learn from this experience. No one should be shorted money they're entitled to!