1. Lacros Ebike

    1. Lacros Ebike

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    Rancho Cucamonga, CA

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    Lacros Ebike

    3.0 (2 reviews)
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    7 months ago

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    1 year ago

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    REI - New Colors! Expensive though.

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    3.9(265 reviews)
    3.5 mi
    $$$

    Went Memorial Day around 12:30-1pm! Shoutout to the 3 workers in the shoe department! It was soooo…read morehectic I felt so bad asking for help , when I did , they got the shoes I wanted to try on pretty quickly ! I saw all 3 ( 2 girls & one guy) run around dealing with SO many people asking to try on shoes or questions!! They did awesome for the craziness thrown at them!! Great shoes for a good deal!

    I am very disappointed with my experience at REI today. I…read morereturned a Columbia Jacket that cost $125 and purchased a pair of Hoka shoes for $124.93. I also had a $30 REI gift card that I wanted to apply toward the shoe purchase. When checking out, cashier Lloyd told me, "You don't need the card, I got it." I assumed he could see and apply the gift card through my account. However, he never applied the $30 gift card and instead processed the transaction so that I only received a refund of $0.08 from the jacket return. When I questioned this and told him I wanted the gift card applied to the shoes, he said the transaction had already been processed then he suggested that I use the gift card next week when REI has a sale. This solution is unacceptable. I live about 20 miles from the store and do not want to make another special trip because of a cashier's mistake. I would appreciate REI's assistance in resolving this issue and honoring the $30 gift card toward the purchase I made today. The employees on the floor were fine, 90% of them friendly.

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    Don's Bicycles - Big Ripper 29" upgrades done at Don's

    Don's Bicycles

    4.6(230 reviews)
    12.7 mi
    $$

    I've been a customer for a couple of years and have had my bike tuned up here several times. I live…read moreabout 30 minutes away and pass other shops just to come to Don's. It's absolutely worth it. After upgrading my bike last year, I've really appreciated their complimentary tune-ups. The team has always been helpful, professional, and easy to work with. Recently, while preparing for an upcoming Ironman 70.3, I had an unexpected maintenance issue come up right before leaving town. Scott and the maintenance team were incredibly accommodating and took care of everything last minute to get me race ready. It allowed me to stay focused on the race instead of stressing over the issue. Thank you, Don's Bike Shop. I really appreciate the great service!

    My experience with this bike shop was mixed, but overall disappointing. Some employees were…read morefriendly, helpful, and easy to talk to, while others were rude, cranky, and disrespectful. The customer service seems to depend entirely on who you end up dealing with. The prices are also very expensive for the level of service provided. One experience that stood out to me was when I paid for a flat tire repair. After I paid, the employee at the front got distracted talking to a friend while I stood there waiting for my change. I wasn't in a rush, so I didn't mind waiting a bit, but it felt unprofessional. It wasn't until I looked over at him expecting my change that he finally started counting it out and gave it to me. Another thing I noticed was that some employees seemed much friendlier and more attentive toward older customers, while younger customers were often brushed off or not given the same level of respect. Whether intentional or not, that's how it came across during my visit, and it left a bad impression. What makes it even more frustrating is that customers are paying good money for these services. When people spend their hard-earned money at a business, they should be treated with respect regardless of their age. No customer should feel ignored, brushed off, or disrespected while supporting the business. While there are some good employees here, the inconsistent service, high prices, and lack of professionalism from certain staff members make it difficult for me to recommend this place.

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    Lacros Ebike - bikes - Updated July 2026

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