Widely advertised that Ed Reed would be there on August 14th and had everyone lined up and waiting…read morefor over two hours. When we got inside, they informed us this was not a meet and greet and that nobody over 18 could talk to Ed. Over 300 people showed up and waited based on this false advertisement and wasted our time. Everything also crazy over priced but that's been known

I live by the Dick's in Gambrills, but will gladly come to Annapolis to avoid that location and…read moreit's staff. The staff at Annapolis does a great job of taking care of customers. We've made a quite a few big purchases here, and had a few issues from Gambrills corrected here. I don't know what I would do if this location wasn't here.

Came for running shoes to start my journey, got the whole fitting done and was able to pick out a…read moregood pair of shoes. They were extremely friendly and patient while we picked out shoes and socks to go with them.

Randomly picked this spot out of convenience in between errands in Annapolis and it worked out…read morereally well. Got my feet and stride assessed, got shoe recommendations according to my requests, and all without being pushed into anything. Ty was very professional and even offered some training advice, which have found some running store employees to be really stingy with if you aren't paying for coaching. Prices competitive with the actual shoe brand's website and even Amazon.

I was so happy with Jaamal & Jani at this location, they are so polite, I had an issue with an…read moreonline order and they more than exceeded my expectations while fixing the issue and doing so with a smile & a great attitude. More than happy with my experience and very happy with the staff today!

Shoe Shopping! My…read moreboyfriend and I came here to look for shoes. They had a very nice selection of colors and styles. Unfortunately we did not buy anything not because of the lack of quality or inventory, he didn't see anything he wanted. The inside was clean, the sales associate was friendly. As soon as you walk in the door they great you with a smile. I would come again, if I was buying shoes.

This place is the worst. We purchased a bike for my son here and a few months later the derailer…read morebroke. We live right around the corner so we took it here, but they said they weren't taking any bikes because their tech was out for an extended time. We'd check back every now and then but got the same answer, so we packed it up for the winter and just a few weeks ago I had my son and daughter bring it back. The staff, instead of just taking the bike back (which is still under warranty) chose to make a big fuss and turn us away for not having a repair #, but also stating that the bike couldn't have been damaged the way my son had stated. We call asurion and get a repair number, and then resubmit the bike. They never called us, or have me paperwork, so 2 weeks later when I pop in the guy says they can't repair the bike. At the time I thought nothing of it, and was prepared to take it to Annapolis, which is out of the way, but it was the only option. However when we came back to pick it up, I read the sign that said clear as day "if we can't repair the bike we will replace it" and we questioned the staff member about it. Scott, who we initially talked to when my kids brought the bike in, and the same day when I brought it back stated that he was the tech that was out when we initially were attempting to get it fixed. He is solely focused on the fact that the bike couldn't have broken the way my son stated, and was personally refusing to fix the bike, even though we already got the go ahead from the warranty people. Scott, is telling us that him and another manager CJ, have deemed what happened to the bike to be neglect, and have decided that they won't help us any further. They just let the bike sit in the rafter for 2 weeks, and never contacted asurion to submit any update on the bike. We argued for about 30 minutes, but got nowhere. They tried twisting our words, and down right lying about what had taken place in our prior dealing with them, and now Scott all of a sudden says he wasn't even the bike tech, but he's the person most hell bent on not honoring our warranty. Which the store doesn't even have to pay to fix, because it's under warranty. The neglect that they speak of is that they don't believe how my son claimed it broke, but let's be for real he's 15 and could possibly be withholding some details, but regardless the bike is under warranty and we didn't even need to offer an explanation. They fully refuse to help us, and we take the bike outside and call the warranty company in the parking lot. The lady from Asurion is shocked, and saying she's never heard of such a thing happening. She stated that they have already given us repair number, and given an okay for the bike to be fixed. She stated that the matter in which the bike was broken had nothing to do with anything, and that the tech just needed to assess the bike and then send them a report. We went back into the store with the lady from Asurion on the phone, and let Scott talk to her. Then after being told they didn't have a tech that could fix the bike (even though initially Scott stated he was the tech that was out the summer before) and after they said they wouldn't fix the bike, they now had a tech named Andy that would be in on Tuesday to take a look at it, and contact Asurion. However Scott, was like parts take a long time, and made it seem as if they were salty and would just stall everything to spite us, and we just really wanted to have the issue resolved. So we took the bike to Annapolis, and they didn't even care how the bike was broken, they just said we'll fix it. It could be about 2 weeks for the part and another week for the repair. Scott and CJ were rude and unprofessional. They fought us every step of the way, and even made up their own rules to impede us, when they couldn't justify anything with an actual policy. The guy from Annapolis said that they see broken derailers all of the time, and they even have a name for it, that's kind like an inside joke with the people in their department. Scott and CJ acted as if there has never ever been a broken derailer from the GT brand ever in life, and were insulted at the idea of it. Like these guys were fully invested in fighting us tooth and nail instead of giving us the service they we deserved. They went above and beyond to their duty to see that we would not have our bike serviced at their store (which is where we purchased the bike) and I can only assume that this strategy has worked for them in the past, because of how adamant and aggressive they were with my family and myself. In the end Scott had to eat humble pie as the lady from Asurion told him that they couldn't do what they were doing. They had made such a big deal about us getting the repair #, and then when we did they didn't even touch our bike.

Walked in and asked for help, was helped right away and made my stop super fast!! Wide selections…read moreof whatever you may be looking for!

I frequent this Under Armour store often. It is in a very nice area of Westfield Mall near the…read moreCrate and Barrel and the Lord and Taylor. The staff is always very friendly and attentive, although when things get a bit busy, you may have to wait a few moments to get individual attention. It is sometimes difficult to determine who actually works there, since they wear Under Armour as their work attire - but then again - so do half of the Marylanders! I have asked the associates for items that I don't see on the floor and they are more than eager to go in the back to see what is left in stock. They are pleasant with their "no questions asked" return policy (I'm not sure if it's a policy, but they are cool with anything I need to return even if I lost the receipt). The store has much improved and brighter lighting inside now than it had a year ago. For that, I give the 5th star. I can finally see what I'm looking for. A few years ago, it was so dark and loud in there, I couldn't remain in the store for more than a few minutes without freaking out! Now it has the perfect lighting and the music is at a great volume. I had a very pleasant shopping experience even two days before Christmas!

Great store, very clean, nice and modern appearing, and super helpful staff…read more I did not find what I was looking for (polo shirts), at least not in quantity or my size, but they were really helpful about pointing me in the right direction and checking in with me. The staff member was really outgoing and friendly. Even though I left without getting anything, it was time well spent. I had my eye on some jackets too, and it was great to see and feel the merch for later online purchasing. (They are great about having my size online most of the time). I'd definitely return some day, whether buying a gift for myself or someone else.

I came in for a winter coat. They had the styles, color, and size I wanted. Best of all, I saved a…read moresignificant amount because of a super sale. The service was impeccable. The best I have had in a while. The salesperson lint rolled the coat because fur from the hood of other coats was all over it. He also checked the prices for me and informed me about the sales prices. He was very helpful in helping me decide which cost would suit my needs. He explained that all Northface coats and jackets had a lifetime warranty and even items that are Northface, but purchased from another store, could be brought into the store for a warranty claim. At checkout, he offered my 10% off for signing up for emails and the like. Based on the service, selection, quality, and value (especially when sales promotions are on), I am a loyal customer. On my 4th Northface coat and my son is in his 6th since he was a child (now in college) and all of them look and function as good as new. Five stars.

We recently purchased some large rolling luggage via The North face website. That was an experience…read morein and of itself which probably requires our review. It was kind of painful and took several days to finally get the purchase approved. In any event, the luggage was shipped in a timely fashion and arrived unscathed. Unfortunately, it wasn't exactly what we wanted and some of the features weren't visible via the website so we decided to return it. Since this would have been a fairly large shipment, we checked to see if we could return it to a North face store. The customer sales representative for North face said that we could return it to a North face store but not an outlet that just sells North face items. So, today we made the 2 and 1/2 hour round trip to Annapolis to return the luggage. After parking and schlepping the luggage about a quarter-mile through the mall we found the North face store. The customer service rep at the store then told us we couldn't return it to the store because of an online discount. That didn't make much logical sense since in effect we had paid less than the luggage was worth but we're only asking to be reimbursed for what we had paid. Fortunately, the more senior representative at the store told us that he would ship the luggage back to North face at no cost to us. We just wouldn't be reimbursed until the luggage was received at the warehouse. Not optimum, but certainly better than lugging the shipment back to our house and having to package it ourself. All in all the experience was somewhat frustrating And certainly a waste of a few hours of my life that I will never get back.

Lululemon Annapolis mall is a great shop. Just bought some clothing for the boys, athletic crew…read moresocks and a yoga block. My son got a mix of clothing, pants, shorts, and a shirt. Dad got crew socks he loves them for cycling. Take a deep breathe, it's pricey but I don't like having to buy cheap clothing that falls apart after one wash. Yea you could go to a discount superstore and buy less expensive clothing but then you'll have to turn around and buy them all over again because of inferior materials. This stuff lasts for like everrrrr.... Couple pluses here, military discount! Show your ID and get a very generous discount. It's no piddly amount it's A LOT! The staff are all helpful and friendly. They wear the clothing line at work. It's nice to see how the material fits this way. They looked like happy and joyful employees. Kudos to Shannon for being so attentive, friendly and helpful Free alterations! Keep up the good work and please take care of your employees they're rock stars!

Review is for the quality of the clothing and the store experience…read more The align pants are the unofficial pregnancy pants. They fit close to your body but as not constructing at all and are incredibly comfortable. I'm shocked that the waist band has accommodated my bump all 9 months. Some people have complained about pilling but I haven't had any issues as long as I wash inside out in cold water and hang dry. I went to this store to buy a looser fitting align jogger pant to wear home from the hospital. Even though this location is one of the smallest I have been to I was able to find exactly what I was looking for in my size. I also picked up a pack of socks to stay cozy when in the hospital. The staff were very friendly and helpful. They have a 25% military and first responder discount which includes spouses!

Mo fitted me for shoes the day before I left on a 3-week trip. I wore them every day! I'll be back…read moreto buy more of the same shoe, they're that comfortable! And Mo was amazing. It was so nice to shop at a shoe store that has knowledgeable employees!

for Saturdays to visit and shop here. I always find good deals and quality finds. The staff…read moremembers are pleasant and helpful, too.

This location at the Annapolis mall has been closed for 2 days straight. Not sure if this is Covid…read morerelated or just a shortage of help. Don't place any online orders to be picked up at this location. You won't get a confirmation or you will drive all the way there to see a closed store. Hope this isn't a permanent shut down.

I have always seen and heard about Eddie Bauer stuff in other sports stores and browsed through…read moretheir magazines but never been in an Eddie Bauer store. Their clothes were much more stylish than I expected? I mean, my idea of Eddie Bauer has always been outdoorsey, lets go hiking or camping stuff. But there were a few tops and comfortable tank tops that I thought were cute. They have mostly clothes, not a whole lot of gear or anything else besides the two to three shelves.

I love our Eddie Bauer. The staff is super helpful and have some great clothes and a few…read moreaccessories that seem to come in handy from time to time. The clothes here are quality and well made. They don't always have a variety of colors and sizes, but if you go with frequency they will have something for everyone. I also loved their jeans, super comfortable. The sales are totally worth it and they also have tall stuff for tall guys (my husband is 6'3" and does well in this store with their shirts).