The owner is extremely unprofessional and borderline rude. I've been here multiple times. The first…read moretime, I finally found a tech who actually did my brows right. Unfortunately, because of school and work, my schedule got messed up and I had to start seeing the other tech and eventually the owner. The other tech did not meet my expectations at all. The next visit, the tech I liked was not working again, so I let the owner do my brows. Since she had another client mid-appointment, she asked if I was okay with the other tech finishing my lip service, and I said yes, no problem. Once everything was done, I immediately noticed my brows were uneven and off. I asked the other tech when the girl I liked usually works because, honestly, yall keep fkn up my brows. The owner, while actively working on someone else, jumped in defensively saying she did not fk up my brows and started listing how many years she has been doing brows etc talking to her client and not me! I told her plainly that my brows did not look like this when I walked in and that I asked for a simple clean-up. She continued going on and on about her experience, how she never fkd up anyone's brow talking with her clients as if I'm not there. Getting validation from her client. She obviously probably rushed my brows because she knew she had a client coming or something ...? I explained clearly that I came in with symmetrical brows and was walking out with two completely different shapes. Instead of taking accountability, she kept talking in circles to cover herself. I paid and left because I was not going to argue in the shop. A week later, my aunt, who also goes there with me, told me the owner was talking about me behind my back, asking where I was and mocking that I said she fkd up my brows like I was lying... First of all, why are you discussing another client with a different client? That alone is wildly unprofessional. Second, I am sure I can not be the first person to tell you that you did a bad job. Being the owner and having years of experience does not make you perfect or incapable of making mistakes. All she had to say was that she did her best and move on. Instead, she dragged it out, ran her mouth, and decided to talk trash about me to someone she thought was my friend. That friend is my aunt. I kept my cool in the moment, but do not get it twisted. Talking badly about clients behind their backs is distasteful behavior for a business owner. Completely lame, unprofessional, and unacceptable. I'm literally walking around letting my brows grow into a full bush just to fix the damage from the last bad job, and now the owner went and messed them up too. 2.5 weeks without my brows done. That alone is frustrating enough. But to then hear that she's still talking shit and running her mouth about me? That's beyond upsetting. I'm the one stuck walking around with uneven brows because of their work, yet she has the nerve to mock it like it's a joke. It's embarrassing, disrespectful, and honestly infuriating. I'm dealing with the consequences on my face while she's busy talking instead of taking accountability.

My eyebrows look great after getting them done here! They did a great job, and I literally got hit…read moreon after getting them done- they look that good. The service was quick, clean, and exactly what I wanted.

I had an appointment today with Bryanna and this was my first time at the Wax Room! I came in for a…read moreBrazilian wax, eyelash lift & tint, and brow wax. The salon is very cute! Comfortable couches and the decor is very pretty and makes it feel warm and comfortable. The room was clean and sanitized and the table was quite comfortable. Bryanna was very friendly and she did a great job all around! I've had my lashes lifted and tinted before a few years ago but they didn't look this good!! I LOVE my lashes! Bryanna took her time and was very thorough and the prices are extremely reasonable! I also love the online booking option and I appreciate the reminder texts! I will definitely be going back to Bryanna for my waxing and lashes!!

I was a little scared for my appointment since there aren't too many reviews, but I had a great…read moreexperience. This place is clean and cute. I got a Brazilian and it was a lot quicker than I expected and less painful as well. Definitely recommend this place for waxes if you are from around this area.

I had the best experience here yesterday! I booked the relax package with includes a massage,…read morefacial, mani and pedi. Trudy LMT gave me the best massage ever and I left with decreased knee pain! She truly listens and targets your needed areas! Lindsey G. Esthetician tailored a facial to my needs. Hallie performed miracles on my nails and I left with the prettiest toes ever! Overall, I felt so pampered and I ended up booking again for next month (I need to take better care of myself) and if you want to take better care if yourself this is the place to do it! Oh Allison the the manager is a sweetheart and makes you feel so welcome! I can't wait til all the covid restrictions are lifted.

if I could give a minus review I would!! Stay far away from this place!! No customer service here…read more I bought a GLO product that was not working so I brought it back to exchange. The girl behind the counter fixed the pump as she wasted the product and then send we can't take it back.... It's not defective!! I didn't use it she did!! These products are expensive for very little already, and they don't give you much to begin with!!! I've also been there for a facial once given to me as a gift, very low quality experience there too.

This franchise is amazing. Beautiful building. Professional staff and an atmosphere of comfort.read more

Came here for my first Brazilian months ago and I will not go anywhere else! It's super clean and…read moreeveryone is so friendly. The feng shui is it!

I would highly recommend getting your hair done here. Very reasonable prices too. Staff are very…read morefamily oriented.

Here at Lalys, anything that you can think of beauty wise this is your place to be from hair weaves…read moreto brow waxing to eyelash extensions, nails Brazilian wax, massage therapy,ECT... all in one place and it's so warm and welcoming here the prices are so accommodating very affordable unlike all the other places that I experienced that they overcharged and literally they sucked they did a shitty job every other place that I've been I will not go any other place but here... I strongly suggest to come here, these women Rock ‼

Made an Appointment for 10/22 online for Salem. Got two emails confirming. Showed up on time, place…read morewas locked up tight. Sign on the door said if door was locked, please wait in your car. Did so for 20 minutes, nothing. Tried calling, got voice mail, left a message, never heard back.

Andrea is amazing. She's does an immaculate job. Best wax in the area. Absolutely trust.read more

Service is good the lady who does my brows is always so nice but everytime i come here my eyebrows…read moreend up uneven and i have to fix them myself. idk what it is but only after this place my eyebrows grow back in like 4 days

I had my eyebrows done, I only get shape-up and clean up I love this place. My daughter and my…read moreplace.

I have had such a great experience here the couple of times I've been! I came in for waxing…read more(eyebrows and Brazilian - saw Samantha) one time and a spray tan the other (I will def be back!), and from start to finish everyone was incredibly kind, professional, and welcoming. The owner and staff are truly body positive and made me feel so comfortable the entire time. Nothing felt rushed, everything was explained clearly, and the results were amazing. You can really tell they care about their clients and proper training. Highly recommend to anyone looking for a place that feels safe, friendly, and uplifting!

Had a great experience with a lash lift and tint with Ashley. I love my results. It's so hard to…read morefind someone you can trust with eyebrows and she SLAYED it. Glad to have found my new go-to.

So.. I went today because I'm going for a trip to NY for the fourth of July. I will attach what I…read morewanted in the picture below, but I went today to get what I wanted. I went in, got settled and told the technician that I wanted to do regular polish with the design. Now before hand, I had googled on AI whether it was possible to do the design with regular nail polish, it said yes. Now I told her the same thing I told AI and she said. "Nope, I don't do that." And I was confused. This was MY appointment, she is supposed to do as I want. So she didn't do my design, she did regular french tip, and she would have cost me an extra 15 dollars for the small black polka dots.

made a reservation in four days in advance because my party of four wanted to sit together. We…read morearrived and we're told that they canceled the reservation but no one ever told us. They claimed that they left a voicemail, but there was no voicemail to be found. Will not be returning.

This is hands down (pardon the pun) the best nail salon around. Lisa is the best nail technician…read morearound. The salon is clean and the people who work there are meticulous and talented. The prices are very reasonable. There are many chairs for pedicure and manicure in case you have large groups. I recommend this salon without hesitation. A+

Quinn did my first-ever gel nails and they looked amazing! Easy to work with, pleasant experience…read more My only feedback is a little pricy in comparison to some other places, but it would not deter me from going back.