They towed my car at 3:30am and when I picked it up at 11:30am the exhaust tip was missing from my car, along with the clamps and the turbos boosters that came with it. They said there is nothing they could do or look about it, no refund, no actual looking. My dashcam shows only them moving the car and nothing else. Either someone took it or they dont know how to tow cara correctly read more

A very rude, hostile organization who refuse to abide by accepted business practices. Before my car was off the ground I went out to confront the tow truck operator stating I would pay the drop fee as I had legal reason to park there but my pass was obscured. However, he refused to drop my car and drove off with it. If your operator is mentally incapable of holding a simple conversation they should not be employed there. It is a marvel that businesses like JR Enterprises are allowed to exist. read more

This place is barely legal, if that. Tow impound looks straight out of GTA, and employees don't get friendly when cops come around. They'll tow any day/time and charge extra claiming it's "out of business hours" (while their business was operating to tow in the first place). Hidden fees everywhere, only under the table cash allowed, and only business done in what looks like a back-alley building. Stay away at all costs, but for any issues contact Kitty (the manager). read more

Over charge for towing and only takes cash. I do not recommend. They tow on weekends, yet charge extra for weekend pick up. And if you wait to pick up until Monday, you will be charged for the extra storage time. read more

First of all I will start by saying that the towing of my car was 100% my fault and I have no problem admitting my mistake. However when requesting details from the employee currently towing my car I was told, and I quote "$120 cash now, or you can pay $270 later". After being handed a business card that stated they were "24 hours" and being told "this is where you can go to get your car", I took an uber to the address written on the card only to find out it was not truly 24hrs as stated on the business card and actually only operates for 7 hours a day whereas the other 17 you must call ahead of time. Luckily the employee who towed my car was there when I arrived to unlock the office, only for me go find out that this was a cash only establishment. He then proceeded to get upset that I didn't bring cash to a location in the big year of 2025 where modern commodities exist everywhere such as credit card readers, and also that I didn't call the number on the business card that stated "24 hours" when I was told "this is where to go to get your car". The employee I dealt with was the most rude, unprofessional, uninformative, and childish person I have ever had to deal with in my 21 years of life, and I have worked in customer service positions before so that is saying something. After coming back the next morning the employee who was there was respectful which was a good change of pace, but that doesn't change the fact that I had to deal with a man child the night before who doesn't understand the concept of professionalism or not throwing a tantrum when someone misunderstood your poorly verbalized and uninformative details about the process necessary to retrieve my car. read more

Asshole drivers towing me from my own property and threatening to take my bike that is on my porch. Repeatedly drive by our place at all hours of the day looking for cars to tow. It's really frustrating hearing their loud truck EVERY DAMN DAY at 3am and being nervous they might tow me again (even though I have a pass displayed). Don't know how this is legal. You can bribe them for $80 (cash only so there is no evidence) to not take your car. Hope they get what's coming to them. They also charge more than the legal west Lafayette limit ($85) for towing by claiming they use special equipment when they use nothing but the bare minimum towing equipment. Also charge more than the minimum for storage but there's not much you can do to talk sense to these POS scumbags with their combined IQ of 53. read more

They towed my car in a parking lot of an apartment that I live in . And then didn't notify anyone, not even the apartment. Lo and behold my surprise my car was not there at 3pm, thought my car was stolen cause "I'm allowed to park here, why would they tow me?" Nope, turns out they're just idiots. Called at 3:30pm, got informed that I had 30 minutes to find a ride, atm; and get there or else I'd have to schedule an appointment and pay another 30$ storage fee and a 65$ "after hours payment" l. Couldn't make it, oh well. Called around 3:45pm, booked an appointment for the next day at 11:30am. Fun fact, they can't charge more than 85$ starting rate in west Lafayette, but they charge 125$ because they mark themselves as a car restoration area. So, paid in cash (that's all they offer because they're a sketchy business) turns out they charged me for Dollie's? For what? So yeah paid 270$ for my car being in their lot for not even 24 hours. Whoever I spoke to on the phone was rude and said "well you're stupid for parking there" after I said I lived there. Hm, not a very professional business I'd say. I wasn't gonna write this because this company is known for retaliation, but I'm moving out tomorrow so f it. Also, they only scope out one or two parking lots a month so they're not consistent and always catch u off guard (I've been parking in my parking lot for 6 months), but whatever it takes to keep the lights on and the gas in their shit trucks I guess! Luckily my apartment wasn't as awful and they're reimbursing me for what I had to pay for the towing companies mistake. 10/10 totally recommend if you wanna get high balled and screwed over ! read more

This place is a sorry excuse for a business. If I could give zero stars, I would. I got my car towed, and at the time that it was towed, my front bumper was intact and attached just fine. They failed to exercise due care to my car while in their procession, as any towing business SHOULD DO. When I picked up my car 3 hours later my front bumper was hanging off one side! After bringing it to their attention, respectfully, hoping to work something out, the owner stated "the damage was there before, I will not be responsible for repairs." Another employee stated "no offense but the car looks like it's been through the wringer." To that I responded well I'll be reporting this to the police, filing a insurance claim, and reporting you to the BBB, he responded "you do what you need to do, I will not being paying for any damage." Avoid this place at all costs, and read other reviews, it's no coincidence they only have 1.5 stars. Some pictures attached for reference, first picture was taken 1 week prior to incident, other pictures were taken in their own lot when I picked up my car. You tell me, was the damage there before? A little honesty and integrity is all that's asked. read more

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This place is a joke. My grandson is a student at Purdue. On Friday his truck was towed from J.R enterprise. Because of the Purdue game on Friday the parking area that he normally parks at was blocked off. So he parked at A B permits instead of C permit parking. Yes that was a wrong choose that he had made. He goes to class from 9;30 until 4;30 on Fridays. He walked to where he had parked after his classes only to find his truck was gone. After several calls to try and locate it he finally found out where it was at, it was then after 5;00 pm. It cost him 235.00 to get it out because it was after hours. After we paid them they told us they were headed back to Purdue to see who else they could upset. So sad that they have no compassion and its all about money. read more

Predatory 'cash only' towing company. Towed my father while he was parked for 10 minutes in an empty lot on the weekend while trying to help his elderly friend move. They should probably be audited by the IRS since they are so 'cash dependent'. Anyone know any IRS agents?? I'm sure they'd love to chat!? read more

This place makes no sense. First of all it is not primarily a tow company. Second of all they towed our car after closing time for the business. We called three separate times. Letting them know we were on our way as well. We get here and call again and was given a sigh and attitude saying "fine someone will be there in 30 minutes" even though we called ahead of time. There is no front door and only an office door where the tow truck driver has to let you in. Incredibly expensive if after hours, even though the car was towed after hours in the first place, and we need the car so he can drive to school before they open tomorrow and he is a teacher. I realize that no tow company is gonna get great reviews but this was just insanely ridiculous. I am not someone to ever write reviews either, but everything about this place feels like it's teetering on the edge of illegal. read more

Our car got towed MISTAKENLY while we were parked at our own apartment complex... It was completely the towing company's fault. Getting your car towed is never a fun situation, but the guy who we talked to on the phone made things so much worse. We are from out of town and had no way to get to the impound lot to get our car. He was not willing to work with us or help us at all. He basically told us to figure it out ourselves even though it was not our fault by any means and we literally had no way to get there aside from making our family drive hours to pick us up. Unsurprisingly, that man was just as unpleasant to deal with in real life as he was over the phone. He sucks and his business sucks too. That company is a waste of space and he is a waste of oxygen. read more

They had my Burgundy Tahoe up on the tow when I was working Luckily my coworker leaving called me. He was supposed to pick up a GREEN Durango. Parked across the street in an apt park lot. I rushed out and asked who called a tow. Get it down now. My vehicles paid for. Over the loudness of the truck. He starts yelling back don't yell at him.. and getting crappy. That's what dispatch told him. Took pics while he was getting it down. Called and the lady apologized. But also said people make mistakes. Yada yada.. That is such poor excuses. He's looking for a GREEN VEHICLE. MY TAHOE IS BURGANDY. Told her I'd anything was wrong with my truck she'd be hearing from me. I'd give 0 stars if I could. read more

These guys towed our car on a Friday night, from our reserved spot! They didn't even check to see our permit clearly displayed on the windshield. They just said they didn't recognize the car so they towed it, leaving us stranded for over an hour. No apology, nothing, poor business practice. If you are gonna tow someone at least make sure you have the authority to do it! read more

This establishment provided the most unprofessional experience and service I've ever received! Although they have a card reader, and a sign displaying the different varieties of cards that they accept, they refused anything other than cash transactions, and do not provide an ATM. When I mentioned that this information was not provided on the phone when I spoke with them, the gentleman called me a liar, and began to yell at me. He threatened not to return my car to me, because I said his disrespectful attitude was unprofessional and followed me out while I left yelling. I've never been so disappointed in an establishment before in my life. I hope his day is as pleasant as he is. read more

Predatory towing company. In a nearly empty lot, while I'm trying to move out of my apartment, they tow my car on a Saturday morning and want $185 cash. Couldn't get it right away because I "need an appointment" to pick up my own car. Nobody called them, they just circle around with a tow truck towing college kids in the summer. Zero stars. read more

I'm so thankful for this one of a kind service. I drove to west Lafayette to see my dying grandma and right after I left after my final goodbyes my car was missing from my own private driveway. Thankfully, without my consent, these guys had it and I paid a very cheap 185 to get it back. I'm very glad that these guys exist. read more

Sounds like this company is run by the scum of the earth with no compassion for people, greed seems to be their company motto. My daughter, who is a student at Purdue, with a Purdue parking pass, was towed while parked on campus. After a 25 minute walk to get her bike and a 30 minute bike ride, she finds out it's cash only and they do not provide an atm. Fortunate for her they also charged her the $30 a day storage fee when her car was there for no more than 3 hours. This company preys on young, vulnerable college students then makes them pay a small fortune (cash only, of course) to release their vehicle. I'm appalled they towed in the first place being that she has a parking pass and was parked on campus. This is definitely a company owned by someone who has no compassion for anyone that's not lining his or her pockets. A 1 star review is being generous, wish I could give it a negative 5. read more

Iv had to have my car towed before, never great situation but they make it worse. The tow truck guy was rude and unhygienic. They also charge top dollar for their awful service. Bottom line. AVOID!!!! Plenty of other towing services in town, DO NOT USE THEM! read more

My car was towed from my apartment complex on Saturday even though I had a parking permit. One of the employees said we can talk to the owner on Monday in hopes to reduce the fee but failed to mention that I would be charged $20 per day for storage. The only reason I waited till Monday so I pay less money not more and I made that clear to the guy I was talking to. That employee lied so I would be charged more. Very unprofessional. read more

Tow truck guy was very rude. Never had issues in our neighborhood before, it was five minutes before curfew and he comes up and latches onto my friend's car. (we live in an HOA type neighborhood with parking rules) I understand we were in violation, but he didn't have to be so nasty. I asked if they accepted card because I had virtually no cash on me, to which he rudely responded and demanded money or he was leaving. After my friend and I finally scrounged up some cash, he literally ripped it out of our hands, not even giving us a chance to hand it over to him ourselves. Never had anyone attempt to tow my car before and never had an experience like this before, but I feel sorry for anyone that runs into this company. So far they are very rude and I hope they run out of business. read more

Extremely nasty owner. Defensive, rude, and an absolutist when you ask him a question. Money obsessed and customer service comes last at this establishment. read more

Thank you for towing my roommates car and being closed the next day so I could get an extra night of peace and quiet. I wish I could tip!

JR Enterprises arrived on site to clear cars after a serious accident my daughter and I were in. I found both of the drivers to be very professional and kind and I highly recommend them. Thank you JR. read more

Horrid service! I'm not a person to write reviews but this is a place that needs work. 185 to get my car out! I have had a ticket from being pulled over and it was cheaper than getting my car out. This place needs to A. Lower their prices and B. Be more understanding during a misunderstanding. read more

God I wish I could give a zero star review. I am a worker on Chauncey hill and I currently work third shift for all of the drunk children. I parked my car in an apartment complex that had a deal with my company to let employees park there whenever the Chauncey parking lots were full. I came back to my car after my shift and saw it was gone. Immediately assumed it was stolen so I called the police and they explained that it was towed. So of course I called this god forsaken lazy company to get my car back. Lady on the phone was very very rude and even after explaining our issue with the towing she refused to wave any fee. EVEN THOUGH AS AN EMPLOYEE I WAS ALLOWED TO PARK THERE. She then proceeded to tell me it was $185. Like for what though lol? Like you towed my car 4 miles and you're going to up charge me like an extra $100? I don't comprehend where you're getting your prices Jr? Anyway so I walked 20 minutes home in 35 degree weather at 5 in the morning after a long night shift. I get home and call them back and ask when I can set up an appointment to get my car back and pay the stupid fee. So I had an appointment for 10 am. I get there at 9:50 and call because the doors were locked. Lady said they were on their way and would be there around 10:30. Like oh I'm sorry so why did I set an appointment for 10 am and would have to wait 30 mins for y'all to show up just to rob me of my joys and money. so like 15 mins late they roll up, old people mind you, NOT WEARING A MASK IN A PANDEMIC. YIKES. So I then tell the guy my information to get my car and ask for a paper of everything I had to pay for. Because once again $185=no sense. Turns out they were closed today and the lady on the phone regretted to tell me there'd be a $45 extra charge to just get it out today. Okay but why're you closed on a Saturday? Do you predator tow on Fridays just to screw people over on money? And the funny thing is that if I would've waited till the day they opened on Monday, they would've charged me an extra $60 just for keeping it in the impound. This whole company is a scam. If they actually would price right it would be cool concerning a 4 mile drive shouldn't be $185. Management companies clearly just use them because they wouldn't get business unless it was given to them. I guarantee no one would willingly call these scummy people for help. I'd feel more comfortable asking the meth heads behind taco bell for assistance over Jr. Enterprises. read more

Worst customer service I have ever experienced! I don't think I have ever come across a such a rude and heartless person in my life. My friend was in a small accident that totaled her car around 5:45. She was taken in an ambulance to the hospital and was unable to grab her backpack(which had medication in it). She also noticed after the accident that the diamond from her engagement ring had popped out and she thought it might still be in the car. Once she was released from the hospital with no injuries fortunately, she called J.R. Enterprise to try and get her backpack and try to look for the diamond. The response she got back was that they closed at 5 (even though she was in an accident at 5:45), but if she paid $45 she could come in a 30 min window to grab her backpack. The attitude was unacceptable and the charge for something that wasn't her fault was ridiculous. But it gets worse... Once we arrived at J.R. Enterprise a very rude employee led us very unwillingly to the car without saying a word to us(literally he did not speak to us). Once we got to the car my friend was looking for her backpack and we also tried to glance around for the ring since she was very upset about losing it as most people would. The employee's response was "you can only grab the backpack, I don't have time for you to look for SOME diamond" I might add that the employee was on duty(since they are open 24 hours for towing) so it wasn't like we were preventing him from going home to his family. He had no compassionate what so ever. My friend was obviously upset about the accident and the ring and you can't give her 5 minutes to look for her ring? I hope he has no daughters or a wife because I'm pretty sure he wouldn't have wanted them treated that way. I wish I could give 0 stars. If you ever have a choice between towing companies to NOT choose J.R. Enterprise. read more