This place is not what it looks like. Theres no actual swimming areas except for 3 feet around the edge of the "lagoon" and the water is foggy and hot. There's not even that much sand space and is cement in the water and shore line. The blow up obstacle course is not even half the size that it shows in the pictures. We went in to find a seat and there was no where to even set down a bag. Waste of money and time. . I dont recommend this to anyone. read more

Literally the worst. Children peeing and pooping inside the pool, making the water super turbulent. You can't see the bottom of the pool!! It's so dirty and there are no food options. No free water either, you'll have to pay 3 dollars for it. read more

We made the best of it but I don't think I'd ever go back. It's a great facility, very beautiful but it's poorly managed. Issues include: 1-no line organization, not safe at all. People were becoming confrontational with each other right in front of us because there was no order. At 10:00 am the doors opened and 2 lines became one mob. A mad dash to get to the chairs and umbrellas 2-my friend (female) had to fend off 2 men because they were pulling her two umbrellas out of the sand right in front of her. Luckily, a guy came walking by and stopped them! The two men laid them down on the beach for us to re-install ourselves. Not a staff member or security guard around to help. 3- the entire venue is ran by teenagers or young adults. They accidentally sold us tickets for the obstacle course before we found out there was an age requirement. The requirement was not listed on the laminated paper taped to the table. The whole ordeal caused us to waste an hour of our time there plus we had to deal with a heartbroken child. 4- the water was beautiful but there's a lot of chemicals so make sure your babies know to keep their eyes shut under water. 5. And this was probably the worst thing. They didn't have enough chairs and umbrellas for everyone. By 1:30 when we left, people were sitting next to the chain link fence that surrounds the venue, just to get some shade. As soon as we started packing up people were begging to take our spots. We couldn't get out of there fast enough. Pretty but not worth it. read more

Not a place that I will visit again the Manager thier was not helpful I had to wait along time to talk to manager the workers wasn't very respectful to my childern very mean all the rides was broken in some way the slide was down bumper boats didn't work well alot of trash around the Lagoonfest. Workers on thier phones . I will rate this place as a 2 read more

Lots of fun for the whole family! Eat, drink and swim this summer. Closer to houston than Galveston! read more

Lagoonfest - Bumper boats! - Water Parks Near Me - Texas City, Texas

I worked for them to be able to pay my bills while I am a full-time student. Management is a joke, whoever is in charge of accounts payable should be fired. It has been a month since my last day and I still have not received my last check. I've tried through many people and have just gotten the run around for the last few weeks. Do not go here and defitnely do not work here! read more

Before attending to this place I look up for some reviews but there's isn't any. I look up for pictures but the only pictures I found where the ones taken by the company, so I looked up on YouTube and I found this. I think they should let people know what to expect from this place and note that the are a from residents only is completely different from the are from visitors only, i going to leave the pictures below so you can spot the differences. read more

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The way I explain this to everyone that asks me about how this place was. I tell them that it's a nice, different alternative than the average community pool. As we know the lagoon is a man made pool. As you pull up you can see that they took a lot and turned it into this lagoon. It's not really anything spectacular when you pull up. However, your experience is what you make of it. Upon entering they checked our temperature, checked our bags & provided sanitizer. My and my girlfriend opted for the after 4pm tickets on a Friday evening for the lower rates. And I'm glad we did because I would not spend more than that. We didn't do anything extra activities. Instead we grabbed some of the free chairs, as many were available at this time, and sat them in the sand. There was plenty of space for social distancing. Some food trucks, a bar (Thank God), and music playing lightly in the background. It was pretty quiet actually. Didn't sound too noisy at all. We got some drinks, sat in the chairs to catch up and people watch, took beautiful pictures in that amazing sunlight and beautiful clear water, and of course pics on the swings. I got the Astro fries from one of the food trucks and they were very good. A great serving size too. We enjoyed our chill evening with drinks at this lagoon. It's a nice place to try with family and friends, especially for something different. read more

All I can say is what a scam. What they advertise is totally different than the reality. It's just a normal neighborhood swimming pool, well maybe bigger size. It is just not worth your time and money. They charged $50 for adults and $40 for kids which is way overpriced from what they actually offered. Also there is no outside food and water allowed and no change room, but they do have food truck through but service overpriced food and drink. Stay away.... read more

Texas definitely needs more water parks & places like this; HOWEVER, not if it is managed like this place. It unfortunately deserves 0 stars. My rating is based on it being overpriced, not worth the money, and if it gets even close to raining, they will kick you out of the park & not even give you money back but a voucher instead. And the voucher you do not even get before you leave. They say they will email it to you, but who knows how many people never actually get is cause I know we did not! Plus there are SO MANY RESTRICTIONS!!! They should learn from other water parks that are more seasoned. This place seems to be run by an HOA & we know how much they suck too. Take my advice and don't waste your time and money. Go to the other water parks that Houston has to offer until the reviews on this place begin to improve.... read more

Way over priced! For lounge chairs $70 you've lost your minds! $50 for two people to come and sit in water you can't even go in the deep end!!! Get a grip read more

Me and my family absolutely love this lagoon....we had a blast Kayaking in the clear blue water. I must say the food on the food trucks was pretty good. Fun for all ages, relaxing, and beautiful sight. HIGHLY RECOMMENDED!!! Me and my daughter vlog the whole experience if you want to check it out feel feee to go to our YouTube channel and check it out. (Meme&Me) read more

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The place is overhyped The pictures on IG don't look the same In person but it's not bad You have to park far and on the street there's no parking lot so you have to take a shuttle Raspberry margarita taste like juice Come prepared to spend some money Not much to do if you don't have activities planned Or a lounge area reserved We read the reviews before we went didn't like the bad reviews and still decided to check it out for ourselves. read more

Just stopped by Summer Lagoonfest this past Friday, and our experience was wonderful! Such a cool spot to visit on our way home from Galveston. We felt completely safe with all of their COVID-19 protocol as well. Temperatures taken before entrance, all staff with masks and I noticed cleaning of high-touch surfaces. The chairs/furniture provided were spaced out appropriately as well. Can't say much about the food/bar area as my friend and I only came to enjoy the lagoon for a few hours. Very cool concept and worth your time! read more

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This place looks really nice. The grounds, the entrance, the water, the sitting area. I give it a big thumbs up with regards to cosmetics. The staff was friendly when greeting us. They searched our bags for food/snacks. No outside food or beverages are allowed and there is signage posted throughout the facility as well as the webpage that details this along with other items that are prohibited. I went with a group to celebrate my friend's birthday. We were in the VIP area and you have to enter the facility from the opposite end of those who are going to the general area. The check in process went smoothly. You give the attendant your name and your ID is checked to confirm. You'll be given a wristband that includes your name, your party's name and a barcode. This is for purchasing food and drinks. If it has been decided, you can charge these items to your host's card on file or you can upload your own card. Direct cash or credit card actions are not an option. The sitting area we rented was close to the shore and there was enough room between where other seats and guests were. Very nice and the view was perfect. The water is sectioned off with floating and swimming close to the shore and room for paddle boarding, canoeing, and a ferry boat that transports guests from the general area to the VIP. I noticed the general area has a few more food and beverage trucks as the VIP area has a bar and 1 food truck but this was not an issue. Overall, I give the place a 3 out of 5 stars and here's why: PROS: Beach vibes without the huge crowd. Available parking. Clear blue water and clean restrooms. I enjoyed my drink which was called the Miami Vice and the fries from the food truck. Reserved seating was very nice. Lifeguards are present the entire time. CONS: EVERYTHING COSTS! Food. Beverages. Seating. You CANNOT bring in outside food, beverages, or toys. You have to link a debit or credit card to make food and beverage purchases. I DID observe quite a few people with their own inflatable toys, inner tubes, water guns, and drinking containers. NO one made them leave or said anything to them. I will not be visiting this place again. While it wasn't a horrible experience, it wasn't a good one that I think could be better a second time. If you have the money to spend, go for it! read more

Okay place to visit once if it's super hot out. If you lose something while there, here's the process to get it back since it's not documented anywhere: 1. Report lost item 2. Get response that item was not found 3. Share location tracking data showing item was moved to their offices 4. Get response that they found the item but you have to pick it up in person 5. Say that you aren't planning to return and ask about shipping options 6. Wait several days and send follow-up email 7. Get response that they do not have any shipping options 8. Reiterate that you are not planning to return 9. Get response that they do in fact have shipping options and complete form to get item returned Easy peasy! read more

If I could give 0 stars or negative I would. I bought tickets a month in advance as I was coming to Houston for my vacation. Unfortunately there was a family emergency and had to take an early flight. I emailed customer service and they reiterated no refunds. I spent around 200 and the only accommodations they could provide is a credit for another date within the year. I live in NJ. I'm not coming back. Please don't buy tickets in advance here. By it the day of. But already disappointed by the customer service and glad I didn't spend anymore money here but will dispute with my bank. Will never recommend this place to anyone I know. read more

PRAY IT DOESN'T RAIN!!! Requesting A FULL REFUND Of OVER $3000!!! Every word I write is verifiable for anyone who wants to see the receipts!! Buyers Beware!!! I should have checked out Lagoonfest's reviews before I spent $3000 on park admission, cabanas and activities. Please take their NO REFUND policy very seriously regardless of how much you spend ! I was having family visiting from out of town on Father's Day 6/21/21 and wanted to plan something fun for the dads and their kids, so I had heard about Crystal Lagoon from another family member (that had not visited the place by the way! ) . Make a long story short, I went to their website, place looked like fun, the pictures are very deceiving ! I purchased everything online in May, park admission for over 20 people, 4 cabanas and activities for everyone to the sum of over $3000., got to the park on Father's Day and it storms, we never got a chance to enter the park.but they still checked us in and gave us these wristbands that were useless because they closed the park due to the rain. They sent me a rain check that is also useless for the people that don't even live in Texas. And after actually seeing this place in person it's not worth the money!! It's a ripoff!! I spoke with the park manager about a refund and they said they would refund only $1,100 of the money back for the activities but I have yet to see that money hit my account! I really tried to give them a chance before I went public but they are ripping people off that they didn't provide services to! If you close your park due to rain or whatever and if your customers don't want a rain check give them their refund, especially if they don't have $3000 just to throw away!! read more

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Had a great time here with my girlfriend. We rented the lounge chairs with the umbrella. We got what we came here for, some sun and water. And the water was clean, they cleaned it every 2 hours and it takes 15 minutes. They also had a bar and great music. DJ was playing Bad Bunny at one point lol. Aside from that this is a great place if you're going with just your partner. read more

Soooo I really thought this place would be more fun and freeing. After four pm the place is only $15 a person to get in and it's supposed to be a 12 acre space. They DO NOT utilize the space at all. Most of it was unused water and the activities were of course expensive to do. The food trucks were a nice spin but overly expensive as well. So were the drinks. $20 for a frozen alcoholic drink? Yeah, no. I don't understand the rule of only having the people who paid money to be in water was only 3.5 feet either? That's the reason why y'all have lifeguards right? So basically the lifeguards aren't needed much if my body is half out the water the whole time. I actually wanted to swim which was sad. It's a cute space but didn't make sense on half of what they had to offer. Not impressed. Do better. read more

RIP OFFFFF! don't waste your money or time. 1. very expensive for entry, buy a Groupon if you want to just see it for yourself. 2. your community pool is better. The area to swim is closed off so very small section for you to enjoy. Everything else around is for water activities. A large area is only for the residents. 3. Everything has to be purchased through the bracelet tied to your CC, the only plus. 4. The pictures lie. It's a large pool but main steered for you to purchase activities. 5. the pool is not so clean. NOT WORTH the money or drive (gas), trust me. read more

I went here with my sister for the first time and I can say that it does not disappoint!! The water was beautiful and they have many fun attractions like kayaking, paddle boarding, aqua tracks, an obstacles course, bumper cars and a ton more!! I love that the water was so clear and it made for great photo opportunities!! They also have food trucks with many options! We had the pineapple drink and mango slices! I recommend coming in the morning for a more relaxing experience and in the afternoon for a more exciting experience because that is when they have shows!!! Overall loved it and cannot wait to come back!! read more

Lagoonfest - Kayaking - Water Parks Near Me - Texas City, Texas

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I went there yesterday. Staff is rude at entrance and it's basically just a giant community pool with over priced drinks. It's unfair that you can't bring your own drinks or food and you can't even bring a speaker to your own section. It's not worth it might as well go to your apartment pool and use the money to bbq. This is a scam, photos are deceiving and it's cheaper to go to a water park than this. read more

Great time - beer line was a bit long - country music always great - brought out a good crowd in the evening

The park is pale in comparison to the website photos. You can't swim in very far, like maybe 20-30 yards. Most of the water is for water sports which were very underutilized while we were there. The park was full of half dressed women posing for pictures with their friends. It was way too sexy for a family place. I was extremely uncomfortable. The food took a long time and wasn't very good. Also there is almost no where to sit in the shade unless you pay for an umbrella or the gazebo things. The floor of the pool is not cement or sand. It is like a huge mat that has large bubbles in many places. It is weird. We won't go back. I only gave it 2 stars because it was a beautiful day. read more

I wouldn't recommend lagoonfest to anyone nor do I plan to return. All reasons below: 1. It's not as big as you think it is, looks a lot bigger online. Was talking to other families who said the same.. 2. They say white sand beaches, it's not. Regular brown sand, but the pool is outline with like white porcelain/concrete to make it look like it's sand on the pictures. 3. You have to buy seating. 2 chairs without an umbrella $34. And thats just I can have somewhere to leave my bags so I'm not worrying about leaving it somewhere it can be taken. 4. There's so many unnecessary rules they only make SOME people follow. We had staff admit the front tend to discriminate to certain crowds and I can definitely see that. They say no speakers, floats and pool noodles...yet we saw other families with them, we asked them where they got them from and they said they brought them in. Did anyone tell them anything about it? Nope. 5. The speaker thing, they said you can't have them because they have a dj. Which is fine, I understand, BUT you got 3 different djs playing 3 different types of music, and it's all so loud that it's all meshed into one so you can't even focus on one song. 6. ITS NOT LIKE OTHER WATERPARKS you can't take ANY outside food, water, snacks or anything. The only option on food are basic burgers, hot dogs and fries that are extremely overpriced concession food. 3 waters and 2 drinks and there went an easy $50. And that's to not die of dehydration... 7. Don't even think about buying VIP tickets for a more "serene" setting. You imagine, all adults and no kids right? WRONG. You're basically paying extra to be in a secluded area but still kiddos screaming and running around. So if you're thinking about it for a date? DONT. 8. Your bags even need to be under a certain size...by the end of it I thought it was going to tell me what color my swim suit needed to be! I do not plan to return, and after speaking with some families around us, I don't think they are either. If I knew I was going to spend over $300 and have a crappy experience, I might as well should have taken a road trip elsewhere out of town. read more

I went here for the first time on 7/25. Upon arrival no one was helpful with giving directions for what to do when we got to the front, much less welcoming. When we got there we paid for the private beach vip pass, they had us wait in another LONGER line for vip wrist bands where no one acknowledged us standing there for the first 5 minutes. Then when we come in we asked how to get the the private beach and everyone just told us to walk around and find the ferry. When we found the ferry the boat drivers were unwelcoming and even did Rock Paper Scissors in front of us to see who would drive us on the ferry. When we got to the private beach no one was there to direct us to where we would be sitting, as we pre purchased two lounge chairs and an umbrella so we grabbed our own. We waited for 45 minutes to see any waitstaff for a drink. We went through two waiters to finally order a frozen drink. After waiting 30 minutes with no return of a waiter we moved to a closer spot to try to get service. Only for the manager and another server to tell me our waiter never put the order in, even though he charged my wrist band for two $23 frozen drinks. The manager Eric then told me "there is no vip area or service here" when I asked him where the vip bar was. Eric, to no surprise, never came back with drinks. The next waiter came to charge us yet again for the original order from over almost an hour at this point. 10 minutes later he comes back to tell us that the frozen machine is down and we can pick a regular drink for the same price at $23! I requested a refund and he wouldn't give me a receipt for the transaction when I requested it, instead giving me "his word" that the charge would be refunded in 3-5 business days. When I went to get my sprite at the bar finally, all the waiters including both that weren't attentive before and the manager Eric were standing there eating and drinking ice cold beverages while we were over heating in 102 degree weather for over an hour with nothing to drink and no one making drinks. Save your money and time and go to a resort for this price of over $250 for two people to get no service and crap attitudes. read more

I was not sure what to expect when booking tickets. But all I can say is this place is a complete money grab! 1. We paid over $60 a person just for admission and a beach chair for the day. You have to pay for a chair as NONE are available for free. 2. The online photos are a complete scam. While the pool is nice, it's basically one big community pool. Half of it is roped off for "activities". One side of the pool is a huge fence. The other side is the parking lots. No view at all. 3. You can not bring in any food or beverages. However when we went to order food, they stopped taking any orders due to being understaffed. 4. All alcoholic drinks are $13-15 each. While online photos show bars throughout, none were open. There was one main bar open and wait times were 40 minutes plus. 5. We prepaid $25 each for a thirty minute admission to the obstacle course. When we got there, it was much smaller than pictures. We decided to not go on the course as it seems inappropriate for adults unlike how it was advertised online. 6. I would not recommend coming without children. We came as a small group of young adults. And felt awkward and out of place. 7. All in all, if admission included a chair and activities it would be worthwhile. But don't expect anything more than a big pool in the middle of a subdivision. We all left feeling catfished. There's obviously a reason you have to prepay for everything and no number on the website to contact for info. read more

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Here for the kid's triathlon and I have three big words for the organizers: very VERY DISORGANIZED! And yes, you can read that again for the bajillion time! Can't say enough just how awful this race was. Not signing up my kid on this particular race EVER again! read more

Absolutely disappointed of this place , bad customer service , we foced to get out of the pool for cleaning and nobody came .... You can't even swim to much .. expensive food and drinks . I really don't recommend this place I fell sad and angry to myself because I wasted my money !! 239$ that I could used in another better place. read more

Lagoonfest - Water Parks Near Me - Texas City, Texas

I visited Lagoonfest this past Saturday with my BF. We purchased the chairs with umbrellas to do something different and try a new place. Overall the experience wasn't TERRIBLE but I probably will not visit again. We got there around 2 pm and someone had taken our chairs , not sure whether it was by accident but when we informed one of the workers they handled it and made them leave, so no issues or concerns. The drinks were EXPENSIVE and lines were long. I think they should at least allow water even if they have to implement a gallon of water per party or something Bc it is too hot not to have water. The lagoon itself is just a oversized pool, nothing special about it. The music played was pretty good. So in conclusion, as stated above the experience wasn't terrible but I rather soak up sun at Sylvan or Galveston beach where I can bring coolers with drinks and chairs. If you have kids you might want to bring them to get out house this summer , but expect to dish out quite a bit of money. It's a new concept and I think it needs some work and to be more lenient with their outside drink policy. read more

This deserves zero stars! Anyone who wants to go here don't even waste your time or money. They have the worse customer service and everyone is so rude. read more

Felt like the Fyre festival... pretty much scammed all these people to come out to "paradise" and it's just a big dirt hole they put in the front of a neighborhood with some crappy plastic on the bottom that you can trip on as the lagoon. No where to sit. Food is awful. Don't believe the ig pics because this place is a joke. read more

It wasn't downright horrible but it wasn't great and definitely not worth the money. First things to note is that you have to pay to get in (I paid $25 for half day), pay to sit in a lounge chair ($34 for 2 chairs), and you can't bring outside food or drink (not even water). You can't bring your own chairs or umbrellas. I reserved my groups lounge chairs and there was an issue with that. Apparently there isn't anyone making sure people don't just grab empty lounge chairs that are reserved. We had a whole big ordeal with people being in the seats we paid for and it was a big mess. I will say it was resolved nicely by the supervisor but it was unecessary added stress. The website is very misleading about how nice the place looks. It's basically a big community pool with some sand dumped on the edges to give it a beach feel. It was overcrowded, dirty, and the restrooms we're kinda gross because alot of the toilets weren't working properly. The website mentions they have a full menu which is also misleading. When I hear "full menu" I assume they mean there is food for everyone or at least a salad for people who don't want or can't eat burgers, pizza, and nachos. It's basically concession stand food and a few food trucks. For someone with food sensitivities or a special diet like gluten free, vegetarian, etc there wasn't many food options. There was one food stand I thought I could eat at but they stopped serving food at 5 even tho the place didn't close untill 7. There ended up not being any real food for me to eat and I had to hope some gelato ice would hold me untill I left. Overall not worth it for the money. Going to a regular beach or a water park probably would have been more fun. read more

DO NOT COME! save your money and the drive. It's not even finished, the "lagoon" is more like an oversized pool, gotta pay for every single THIRTY min activity, that is if you are in luck and they have the activity going on. Made me pay for activities and weren't even working! they don't allow you to bring anything to drink or eat BUT THEY RUN OUT OF FOOD knowing how many reservations and it's memorial day weekend. Such shady place that rips off people! Will be interesting to know how long they'll last in business! read more

The service here SUCKS!!! I had a birthday planned here for over 2 months. I had friends and family flying in to come here. We rented a cabana and a lot of day passes. 3 DAYS BEFORE our trip, we get an email saying they decided to close that day. No apology, no empathy...they are ridiculous! Thanks for ruining my birthday trip! read more

Good family fun just overpriced. Regular food and overpriced. However, they did have Stella rose in a can so the day was bearable.

It's okay but when you get there there's a lot of people and also there's a little trick show in the shallow side of the place and there's also a deep side by the titan sleeping de and it's expensive $5=play water it play place and like $15 just for canoeing and paddle boarding . read more

Just left this park. Overall. You're paying for a pool. Not really worth the money. The food was ok. The drinks alright. The staff HORRIBLE. Great pics by the pool but experience due to staff's attitude was honestly sub par. There was no explanation or organization and when we asked questions the staff treated us like we were idiots. 1. We paid $53 a person for VP pass and additional for a pavilion and when we asked for the complimentary bucket of ice and water the person In Our group was told you don't get those privileges you're not VP. We were. It was a misunderstanding but it's not what you say it's how you say it. 2. When ordered food we asked do we need to wait or will they bring the food to our pavilion? They said they would bring it. When I finally went to get the food the because it was taking so long the person who seemed to be the manager (tall older white guy in a blue shirt ) stated how are we suppose to know where to bring it? When we tried to explain the woman told us she would bring it he said you aren't even VP so how are we suppose to know. Again we are VP. Why food was ice cold. 3. We were in the water when they blew their whistles and told us pool was closed (And mind you they gave no 30 minute warning or anything and it's a pool so of course we don't have a clock to know what time it was ) but we are a party of 12 so it took a minute to say goodbye and gather our things. The woman who was cleaning up came over and said "party is over y'all need to get out so I can clean". SHE SAID IT 3 TIMES! We said yes ma'am we are. She continued to stand there and stare at us and make huffing noises and ROLLED HER EYES AT US! The "manager" comes over again and stands over us. I said, "sir we are getting our things together can you give us just a second". He looks at me and says, "well we are closed so y'all need to go. " Then he proceeds TO WALK TWO STEPS BEHIND US THE ENTIRE WAY OUT! read more

This place has amazing potential. My family actually enjoyed our time here. But it ended on a very bad note. It was my daughter's 5th birthday and as we were leaving I realized I threw my phone in the sand under the swing to get in the water one last time with her. Once we finished packing up things from our cabana I remembered that I left my phone, only to find the case that my phone was in. I asked some employees if anyone had seen my phone and they all said "no". Once I made it home I was able to track the location of my phone to an address in Pearland,TX. After reaching out to the police I was finally able to retrieve my STOLEN phone from one of their employees. I'm assuming he had every intention on selling it because it was completely wiped clean. I lost every picture of my family. I literally had to start from scratch. Not to mention I spent approx. $500 only to be robbed in the end. read more