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    Laguna Harbor

    4.5 (2 reviews)
    Open 10:00 am - 4:00 pm

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    Bolivar Escapes and RE/MAX On the Water

    Bolivar Escapes and RE/MAX On the Water

    (3 reviews)

    We stayed at a property in mid April managed by Bolivar Escapes. They were wonderful to work with…read moreduring the booking; however, that quickly changed when we reached out regarding an old rusty garage door broken and lying on the ground upon arrival. As soon as we opened the front door, the home smelled very musty. We soon discovered mold on numerous air conditioning ceiling vents, baseboards and a bathroom wall. Numerous pieces of the outdoor furniture was broken and rusted as well. Boluvar Escapes stated we would not be refunded because they didn't deem the stay to be life threatening and I should have notified them of an allergy to mold. They also let me know the property owner was remedying all the issues now, which certainly means they knew they had to fix them but refused to refund for the poor quality of the rental. At first I thought only the property owner was the problem in taking guests money but not maintaining the property, which is true. But the bigger issue lies with a professional management company that doesn't properly resolve clear issues and instead becomes childish by placing a one star overall review for me as a guest on Vrbo with 5 stars for communication, cleanliness and following property rules (that clearly equates, LOL!!). Do better Bolivar Escapes and own up to issues like a professional company should!! Offering a discount on a future stay was comical, as I would never stay at one of your properties again!!

    Do NOT trust with your credit card. Bolivar Escapes swindled me out of $347 after canceling my…read morevacation. The fine print on their contract says they can switch the house on the contract without confirmation. When I complained, they refused to give me a refund. The beach house we rented was taken off the market 3 months before our arrival. When they sent me an email and I didn't respond that week (because I was on vacation somewhere else), they changed the house we rented without my acknowledgement. I rented through VRBO and the reservation said it was a Beach View house but they changed it to a house that was over 15 houses back from the beach. They never contacted me through the VRBO app and never attempted to call me directly. Just emailed me a contract with the address changed. When I realized what happened, they refused to give me a refund. Apparently the contract fine print says they have the right to switch houses on you! Even though I had not signed the contract yet, they kept repeating this policy and had already charged my credit card. Over 1 month later, many direct calls, and 3-way calls involving VRBO, they have refunded most of my money but kept $347 (which is a little more than 1 night stay). They spout random policies when we call them.  We cancelled the reservation and never had a beach vacation. I could see on VRBO that the house was re-rented out so Bolivar Escapes got all their money. But 1 month later, they still refuse to refund the final $347.

    Swedes Real Estate - This was the only cancellation policy I saw when booking so they can argue all they want.

    Swedes Real Estate

    (45 reviews)

    Dealing with Shannon at Swedes Real Estate was a waste of time. We reached out with a…read morestraightforward inquiry about a long-term beachfront rental, and instead of doing her job and actually helping, she told us to just "look on the website." When we followed up for clarification, her response was dismissive and basically boiled down to, "we don't have what you're looking for." That's not customer service, that's laziness. Shannon made zero effort to understand our needs, offer alternatives, or even pretend to care about earning business. Honestly, if this is the level of "help" she provides, I'd question why she's in real estate at all. Either she can't be bothered, or she simply isn't capable. If you're serious about finding a rental, do yourself a favor and look elsewhere -- because you won't get professionalism or effort from Shannon.

    RENTERS BEWARE - Recently rented a property off of VRBO that was managed by this group. Because the…read morelocation was further down the beach from the rest of our group I had to cancel. On VRBO it states that you will receive 100% refund if cancelled before a specific date. I cancelled a day after I made the original reservation, and well before the May deadline. They kept almost $100 of our original deposit and will not give the full refund. I will never rent from this company again, and neither will the other 250+ members within our Jeep club. Absolutely disgusting way to take advantage of and steal from hardworking families just trying to enjoy a vacation with their friends. Note, they received 1 star because I couldn't give it ZERO! Edit after their response - attached is the only cancellation policy I saw, and to keep almost $100 for a booking that was cancelled less than a day later is a sh*t policy and not renter friendly regardless. The email I received after booking said they would keep a fee but it NEVER stated how much. Regardless, our Jeep club will never rent from this group, and if you do, just make sure you really want it, and don't mind paying extra for linens for the house, those aren't included either.....

    Laguna Harbor - realestatesvcs - Updated June 2026

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