The one thing a person shouldn't have to worry about is having the person who is privy to her who-ha be condescending. PERIOD. Dr . Briggs was amazingly unfriendly, unkind and lacked compassion. There was no bedside manner at all. I advised my friend to find another doctor that actually cared about the fact that she was anxious and that didn't take surgery to remove her ovaries to be like getting an eyebrow wax. Sad, but true read more

To get through via phone to this practice is just absurd. The prerecorded message you are required to listen to, before you can even have the option of reaching your doctor's admin, is just unacceptable. #1 the emergency warning message - call 911 if this is an emergency #2 their address #3 their fax number #4 their office hours #5 if you wish to register #6 if this is an emergency referral After all of this bull, you finally have the option of reaching a doctor. This is truly ridiculous. Whoever is running that building needs to do some revamping of the phone message system. It is arduous and dated. read more

Called today to see if my very sick dad whose primary care dr for many years at lahey Burlington is retiring and needs a new dr. Staff answering phones at Lexington is very rude uncaring and abrupt practically hanging up on me. Gave me a bad impression. Lack sympathy and caring and couldn't be bothered. Don't go here! Go to Brigham and Women instead where I never have this issue ever and it's also where my own dr is. I work in healthcare too so I know the system well. When you have something urgent that needs to be responsibly communicated to the dr or nurse, you don't want staff like this taking your call and screwing things up or brushing you off quickly because they don't care about people and they shouldn't be in a healthcare job. read more

I like the nurses and doctors here. I've now been to see Dr. Winger and Dr. Anderson, and both were patient, nice, and professional. The staff, on the other hand, need a serious attitude adjustment. They're surly, slow, and completely unfriendly. First time I was here, I was very, very sick, and frankly didn't need to be treated like I was a bother (just for wanting to sign in, how dare I). The next time, I was there for a routine check-up, and got the same treatment. Customer service is absolutely key in this country. Someone needs to clue in the front desk staff to this fact, because they're an embarrassment to the establishment. read more

First, the good: the dermatologists, orthopedics, lab, & X-ray depts. all seem excellent. Very Competent, & they don't get weird on you. It's actually like: the doctors & techs are there to help the patients. (If you assume that with doctors, think again). Now: "Internal Medicine", or "Primary Care". This is where often things get tricky with a lot of medical practices. My actual Primary Care Dr. seems nice, & normally easy to deal with. But I keep getting shuttled off to the N-P, & that can get very difficult, or not, depends on what kind of mood they're in I think. I recently got shuttled off to the N-P again recently, & nothing I say is believed, in fact, I'd say, I'm treated like a moron. She grills me about every little aspect of what I'm saying, to the point that I feel like I'm being interrogated by the FBI, or Perry Mason. The intent seems to be to "trip me up", somehow, b/c then she'll go back thru all her notes & say something like, "but 4 years ago, you said.....". The side-effects from a drug I was on, I'm told "is impossible", & told that even the well-known side effects from any drug are not even possible. And Every session turns into high pressure to go & see more & more specialists, & invasive procedures, guess where? The Lahey Clinic, usually in Burlington. I've only got 2 or 3 minor problems to deal with. ALSO: Be aware: If one Dr., or N-P, in a given medical practice, doesn't "like you", they have total freedom to write enough nasty stuff about you in their notes to turn the other Doctors there against you. Basically, you're there to please them, & take all kinds of cr*ap, if that's what they decide to do..... You have to know when to stand your ground with a lot of Dr.'s & N-P's, & most of them do not like that..... read more

I have been to Lahey Lexington a handful of times and have never had many issues beyond a poor magazine selection in the waiting room. However, today I left work and came in for a 3:15 p.m. appointment to find out that my doctor is running over an hour behind schedule. They had ample time to call but did not notify me or any of the other patients I spoke to. When I went to pay my co-pay, they didn't even mention it then that the doctor was running late -- I found out from a sign they'd put up next to the window. Had I been informed of the delay when I checked in, I would not have paid my co-pay and would have walked right back out. I explained that I'd left work and had expected to go back to my work after the appointment in a timely manner. I asked if there was wireless Internet access in the building and two different employees said no, unfortunately there isn't. I got my laptop anyway, thinking I'd do some work I had already saved on my computer, but guess what? There IS, in fact, wireless internet access in the building. Free, unsecured network, with a very strong signal. I'm still unsure as to why they said they don't have it. I sit here writing this at 4:20 p.m., over an hour after my appointment time. The patient with a 2:45 appointment was just admitted. I understand that a doctor should not sacrifice the care she gives to patients in the interest of keeping things short, but if she must spend longer than expected with someone, patients with subsequent appointments should all be notified that the doctor is running late. Lahey failed miserably on that one. read more

Save your money! If I could give them 0 stars, I would. I had gone to the cosmetic department back in January against my better judgement. When I called, I was told there was a $100 consultation fee which was fine as I have encountered that before. When I left, I was told that I had to pay $165.00 because I asked about a face-lift. Not happy with this and was told that the money could be applied to a future visit. Well, went back for a filler and was told that my consultation fee could not be applied because they do not do that. Every other place i have been to has credited the consultation fee to services I had done. It is standard everywhere. They said if I had a face-lift ($10000) they would apply it. Really?! If I am paying that kind of money, it is small potatoes. Spoke to the manager and she would not very nice and said that they do not do that. Spoke to the woman at the desk and she said "Oh, they don't know your story". She then came back and said they do not do that. I told her I specifically asked at my first visit and she told me that they are very clear with what they tell people. Meanwhile, another woman was on the phone and an appointment was being booked for a consultation. Never once telling the person on the other end of the line that there was a fee and that you will never see it again. On another note, a friend of mine (who referred me there), had her consultation fee taken off her visit. And no, it was not a face-lift or any other surgical procedure. I am going back to the other place I originally went to! So done with Lahey! The one good thing I can say about the Lexington location - you do not have to pay to park. At least not yet! read more

My wife and I have been primary care patients here since we moved to the area. The office is professional, the medical staff are competent and personable, and the standard of care we've received has been excellent. That is to say we've had health issues come up and they've been treated seriously, promptly, and well. read more