I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.

Tremendous knowledge and service of all things computer related whether building a high powered…read moremachine, getting your network tuned, advising on purchases and designing your technology solutions. Takes the time to make sure your questions are fully answered and understood. Fully recommend with no hesitation.

Steer clear away!! This business used to be very sensational on repairs, turn-a-round times, and…read moredown to earth friendly responses. I worked with Matt thru 2019. Went back Nov 2025 and now with new owners. Left a laptop to remove a password which they said no problem. Would cost $75-$100 per text. Any voice messages received are returned the next business day. Well 3-weeks later I had to drive to the store since they do not return phone calls or texts. They stated it would be one more week and promised to relay info on texts. Found out they are extremely unprofessional and quite opposite of transparent. I ended up at the store to pickup my laptop two weeks later. They acted as they didn't understand the language so I advised if they do not return I can easily involve the police down the street. Well funny how they understood that statement. If you can't take care of the most simple task of responding to your clients, then I refuse to give you my business.

My laptop has started running very slow and there is a popup message saying that it is low on…read moreresources which is new. I dropped of my laptop at 9 am on Monday. No one called or anything, so I called at 11 on Wednesday morning to get some kind of update. I thought I would be ok since I need it for Saturday. The person who answered asked if he could text me about the computer in 15 minutes. No one ever said anything. I went there at 4:30 on Wednesday. It was in a pile in a chair. No one had ever looked at it. So, I have to look for help elsewhere.

I was having problems with broken hinges on my laptop lid destroying the plastic lid and base…read morearound them and gradually making it harder and harder to open and close. The parts alone were $300 or more even on Ebay. What's more, all the places I checked required me to drop off the computer for 2 days or more. Scott truly lived up to the motto on his business card that he wants above all else to create happy customers. I drove out to his facility where he masterfully re-established the functionality of the hinges by replacing, tightening and bonding the screws. He did the repair on the spot in a little less than an hour and under $100. I had a clear idea ahead of time of what the different scenarios might be and I always felt an unusual desire on his part to keep the costs as low as possible. If you have not found a computer repair person that you feel you can communicate with easily and honestly, Scott is your man.

From the owner: Here at The Pro Geeks Inc we are well-versed in a variety of operating systems, networks, and…read moredatabases. We communicate with you to understand your problem and then solve it. We use this expertise to help customers with small to mid-sized projects. The world of technology can be fast-paced and scary. That's why our goal is to provide an experience that is tailored to your company's needs. No matter the budget, we pride ourselves on providing professional customer service. We guarantee you will be satisfied with our work.

I have reviewed John before, not sure why my two rave reviews are not showing…read more I don't live in Chicago any more and had a recent issue with my computer. Worried about having to find a new computer guy I called John and was glad to find out that he is able to log on to my computer remotely via the internet. As usual he was very effective in solving all my problems. Thanks, John!

Very awesome did a great job took his time explaining stuff was very kind answer questionsread more

Excellent and fast service. I came as a walk-in and was helped immediately! Before bringing my Acer…read morelaptop in here, I had shipped it to the manufacturer for repair and was hit with a total BS $1200 quote. I brought it to Chicago Computerland and was over the moon when Alex fixed the problem right in front of me in less than 10 minutes for next to nothing. I will definitely be coming back if I ever have an issue again. Saved me a LOT of time and money.

My computer was making the saddest noises and wouldn't turn on. Normally I have a friend who is my…read moreFixer Of All Things but he's in no condition to help right now. I called Computerland and brought the problem child in. Alex diagnosed the problem right on the spot and in less than 10 minutes I was on my way. He was knowledgeable, friendly and his prices are very fair. The next time my PC acts up again, I already know who to call. Save yourself time and headaches and call Alex first.

Great Customer Service Straight to the point and quick…read moreservice $20 for an iPhone tempered glass cover

Brian is very helpful and knowledgeable. I would highly recommend his services anytime you need…read morehelp.

Liars - paid for next day delivery package still has not arrived 5 days later and losing business…read morebecause its needed for work. Will never ever use CDW again. Don't waste your time or money with them.

It's a great office in a great location. There are many things around the office as far as food…read moreselections. The area around this office is up and coming and growing ever week.

Placed an order for pick-up today. I've been to this Best Buy and I like going to it because it is…read morein Lake County and the taxes are cheaper. I pkaced my order at 3:24 PM and it was ready to be picked up my 3:34 PM! I headed over and when I arrived, I checked in on the app and it was updated with a button to indicate that I'm in line. We shopped for some phone accessories but didn't find anything we wanted. So we made our way to the pickup line. We were greeted immediately and I mentioned that I was picking up an order. The cashier scanned my phone and quickly pulled my order. I checked it and it was exactly what I ordered. The cashier said thanks for the order and we were on our way out. Overall, the service was the winner here. Staff was friendly and the item I purchased was $100 off where every other store I checked online had it for regular price. I highly recommend buying from this location as the staff is quick to gather your online order and they are very nice at this store.

I wanted to buy a new computer at a store, instead of online, so I could ensure a salesperson earns…read morea commission. The experience was not great, though there were some bright spots. I was initially directed to the Apple area. Two employees were working there with other customers - no problem. They disappeared after a bit, seemingly with those customers. About ten minutes of waiting later, hoping someone would be ready, I found both employees at the Microsoft area. No one had been available in the Apple area for that long - it seems understaffed. Someone in sales worked with me and was largely informative. The process wasn't inefficient; buying a new piece of technology takes time. Even so, it got a bit frustrating when two errors came up. First, upon transferring me over to the Geek Squad section, so I could have them transfer the data and assess the resale value, the first error came through: The transfer was said to be $40, but the woman at GS told him me was mistaken, and that it's $40 to transfer data between phones but $90 for computers to do so. I will give them credit for the high resale value of my old computer - Apple's online estimator gave me a paltry $35, whereas Best Buy assessed it to about $150. Still, the process of figuring out whether or not I could apply that directly to the bill, had to do a store credit, etc., was something the employees had to ask multiple other people about. It is OK to do that, of course, but it felt inefficient to this degree. As the GS employee looked through my computer, she mentioned that they'd have the new computer ready (with the data transfer) within 24-48 hours. I was very surprised! I politely mentioned that no one had told me that it would be an "overnight" thing - taking some time was anticipated, but overnight or even 2 days?! She was surprised I hadn't been told yet. Sales very much should've mentioned this, and there should be more coordination between teams. I wound up leaving it overnight, especially since my old computer already got the resale value assessed and needed to be there. It was ready pretty early the next day, which is good, but this was overall frustrating. Not as important, but they love to have 2-3 loud songs all playing at the same time. It is one thing to have different songs in different areas of a large store, but this was all quite close together, in terms of where the sound was coming from, and it was jarring and annoying. EDIT: I forgot to add...they have roving salespeople from AT&T who make eye contact with you while you're waiting around and then take advantage of your kindness. I find this process frustrating, similar to people with clipboards trying to get you to sign something. It is intrusive and tacky. I don't know why they allow this.

Chicago Northshore Mac & PC (formerly Lapin) provided first class service. I was having problems…read moresyncing my MacBook Pro and iPhone. Brian explained the adjustments needed as he efficiently sorted the issues, answering my questions concisely and clearly. Most important, the devices now sync perfectly. This is a quality company, providing excellent service at reasonable fees. CNS Mac & PC earned five stars.

I take my MacBook Pro to Jett at Lapin/CNS. Hardward, software, dongles, and getting data off of my…read moreold PCs has been done quickly and with care. I trust Jett and his team.

I have been working with Alra Technologies since 2022. Alex installed top-notch security systems…read morefor multiple residential buildings for us. All systems are high quality, easy to use, very secure, great communication. Thank you Alex!

Excellent installation of 2 well working cameras in our parking lot. Alex was very professional…read moreand helpful in explaining how to use the system!