I can't say enough great things about Matt. He absolutely saved me this week…read more My Lenovo laptop completely failed to boot after a graphics driver cleanup utility corrupted the Windows boot configuration and recovery environment. The system was stuck in a recovery loop, BitLocker was triggered, and Windows wouldn't load or even reliably enter repair mode. Multiple shops I called said it would take several days just to diagnose the issue. Matt turned it around in essentially one day. He was able to manually access the system, unlock BitLocker, repair the corrupted boot configuration, rebuild the necessary Windows files, and get the machine fully operational again -- without wiping my data. That was critical, as I had local files that weren't backed up to the cloud. Beyond the technical expertise, what impressed me most was: * Clear communication * Fast turnaround * Extremely reasonable pricing * No upselling, no unnecessary "reinstall everything" approach He diagnosed the real issue quickly and fixed it correctly the first time. If you're an independent contractor who depends on your machine daily, or you run a small to mid-sized business and need reliable, competent IT support, Matt is exactly who you want on your side. Look no further. Highly, highly recommend.

Tremendous knowledge and service of all things computer related whether building a high powered…read moremachine, getting your network tuned, advising on purchases and designing your technology solutions. Takes the time to make sure your questions are fully answered and understood. Fully recommend with no hesitation.

Great service and timely delivery. Will use this business again. I recommend Oleg highlyread more

We have worked with Oleg of The Valueline Computer Services since 2015. He is very knowledgeable…read moreand a fantastic problem solver. The technical skill and intuition are second to none, Highly recommend. Wouldn't trust my business hardware and software to anybody else.

Tom and his professional team are the best. Expert…read moreknowledge and always responsive when I have needed them. Their new location is very, very nice and easy to get to.

I took my computer to absolute computer systems and they were very honest with me and told me that…read moreI would be better off getting a new computer. There was no charge to look at my computer. I was also told they give free estimates. I would definitely recommend absolute computer systems.

I reached out to Paul after getting his number as a computer repair service near me in Northbrook…read more I have been frustrated for close to six months being traded off from Microsoft support to Xerox printer support. Each telling me that the problem I had in not being able to print was the others fault. Friends and family all offered suggestions and possible solutions that only caused more problems with my system. After calling PAK, Paul spent several hours trying to figure out the issue and low and behold, after I left my desk, he found the corrupted driver causing all my problems. He did a great job for me and though I hope I have no more issues with my system, he would be the first person I call, if it were to arise.

I have been using pak computer services for over twenty years…read morePaul does an incredible job of knowing how to fix our computer whenever it is not working right The last time he was actually able to connect to my computer and fix it over the phone Unbelievable

Steer clear away!! This business used to be very sensational on repairs, turn-a-round times, and…read moredown to earth friendly responses. I worked with Matt thru 2019. Went back Nov 2025 and now with new owners. Left a laptop to remove a password which they said no problem. Would cost $75-$100 per text. Any voice messages received are returned the next business day. Well 3-weeks later I had to drive to the store since they do not return phone calls or texts. They stated it would be one more week and promised to relay info on texts. Found out they are extremely unprofessional and quite opposite of transparent. I ended up at the store to pickup my laptop two weeks later. They acted as they didn't understand the language so I advised if they do not return I can easily involve the police down the street. Well funny how they understood that statement. If you can't take care of the most simple task of responding to your clients, then I refuse to give you my business.

My laptop has started running very slow and there is a popup message saying that it is low on…read moreresources which is new. I dropped of my laptop at 9 am on Monday. No one called or anything, so I called at 11 on Wednesday morning to get some kind of update. I thought I would be ok since I need it for Saturday. The person who answered asked if he could text me about the computer in 15 minutes. No one ever said anything. I went there at 4:30 on Wednesday. It was in a pile in a chair. No one had ever looked at it. So, I have to look for help elsewhere.

My wife went to repair her iPhone at 9:30 which is the time it says it opens But no one was there…read more So, she called and the guy said he was on his way he was over an hour and still no response. Total waste of time.

Fixed my phone in less than 15 minutes & the deal he gave me was FANTASTIC! Hooked up my hubby &…read morenow we're stylin!

I would recommend Had to get my screen replaced on my laptop…read morebecause i think I accidently stepped on it - I dont recommend doing that lol Was given a quote for service and was completed within time quoted very happy to have it back Mark is a very personable person very responsive was nice to meet him and will for sure think of him again the process was simple and smooth which it a great service/value Thanks Mark! Tom

Not for anyone needing help understanding technology My…read morerequest to discuss and explain in person, since I'm computer illiterate was meet with "sorry we can't help you" Stay in your car and we'll meet you in the driveway Mentioning competitive pricing was also a non starter Happy they don't need the business as I was happy to take mine elsewhere

John and Megan Hansen have done a GREAT JOB for us! They are our MANAGED IT PARTNER. They also…read morehandle INTERNET AND TELEPHONY, SECURITY AND DATA RECOVERY. We have worked with John Hansen and his company LAKE COOK SOLUTIONS for a few years now. With Johns industry knowledge he has been able to implement some amazing things for our organization. Over the 30 years or so we have been in business we have had many IT resources in the past. Many past resources know a portion on how to keep a business IT system running. John knows them all it seems. He is customer service oriented and a very well-intended honest individual. We are happy to have John as a partner and friend.

Lake Cook Solutions was able to help help my small company with management of software and virtual…read moresupport, he is always available whenever we have an issue and is very professional.

I do not recommend getting a laptop or computer repaired at this company. I dropped my Lenovo…read morelaptop and took it in for repairs. They told me they would call me later that day or the next. By halfway through the second day, I called them for an update. They said they were working on it. Three hours later, I called again, and they gave me the same answer. This time, they mentioned they were preparing a quote for the repair because the motherboard was damaged and it would cost $750. They explained that they would need to send it out to a specialty shop. However, they assured me they could back up my data, which I requested, and they did manage to do that. When I went to pick up the laptop, I noticed a plastic bag taped to it containing some hardware. I asked what it was, and they informed me it was the SSD (the new type of hard drive) from which they had retrieved my data. They did not reinstall it in the laptop, which I found puzzling, as I intended to take it to a locally owned computer repair shop for a second opinion. Having never opened a computer before, I thought, "What do I have to lose?" So I opened it up and found the connection point to reinstall the SSD. I had to go and buy a small screw to secure it, which they did not return with the SSD. To my surprise, when I turned on the laptop, it worked perfectly! I am not sure what they were doing for three days, other than backing up my data. Honestly, the store name should be changed to "We Break It, You Pay Us, and You Fix It."

1 star for my son who cracked his phone (again). 5 stars for uBreakiFix who helped him get his…read morephone back like new! We were pointed to this location through our phone insurance company, asurion, who provided us a list of locations that fix cracked phone screens for $29. Thankfully we only had a cracked phone screen situation. Of the three locations suggested, we chose the Vernon Hills location based on the great reviews. To make the appointment, we filed a claim and prepaid ahead of time. We were given a specific time to come in, and when we dropped off the phone we filled out a questionnaire to verify the diagnosis. We were told to come back in 1.5 hours. They called us at exactly 1.5 hours to come back and pick up our phone. When we picked up the phone, it was like nothing ever happened. The phone looks brand new, and it is brand new because my son just got the replacement after destroying his other phone two months ago! Take note, they used OEM parts and our phone was replaced with an original Apple screen. The phone repair is under full warranty. The business was clean and orderly, and the process was super duper easy. Nice waiting room with mints and a Keurig coffee machine. The employees were friendly and courteous and did everything they were supposed to do. To this day the phone is working like a champ!