Do not use if you have an above ground pool. They do not care about you at all. We bought a…read moreheater from them. When they closed the pool they didn't empty the water and blamed us that the heater needed to be replaced and so we ordered a new one. They said it was due to our chemicals, which were always balanced. They installed the new heater and cut the liner which caused a leak. They told us they didn't do it. They didn't have time to fix it as their son got hurt. The pool wasn't leaking before the large cut in the liner where they installed the liner. They decided to come out to repair the liner. It didn't work. It was a bunch of blue goop brushed on. Again, they told us it was our problem and the people that installed the pool. I had a pool leak rest of the summer. I didn't pay the second half of the heater as my pool was leaking. They refused to fix it. I had two companies out here to look at the damage. This leak was not due to the original installation. It was from the install of the new heater where the tear was and the repair didn't work. It was an obvious slice where they installed the heater. Also when these companies came and looked at the old heater and they could tell the water wasn't emptied out of the heater when they closed the pool. Communication is horrible, they don't respond. The one gentleman who helps with chemicals is phenomenal, but other than that, the emails they sent me were mean. I paid for the other half of the heater as I had no choice. It was costly for me to continue fighting for a liner. Find another source if you can. They do not care about their customers and they take no responsibility for their work. They only have time for their in ground customers.

Ever since I got my swim spa from a different company , I've had nothing but problems and…read moreSplashtime gave me an opportunity to try someone new and they have been amazing. The response time, the customer service, the resolution to any of my questions has been spot on, and you would not go wrong working with this company.

Big thank you to Cody who was out cleaning our condo pool today when I discovered that my door was…read moredouble locked and I was gonna have to call locksmith. He offered to help me to see if he could get the door open and thankfully he did so I didn't have to call the locksmith thank you again Cody and the pool looks great. He took time to clean our pool and talk with my grandkids and just a wonderful experience. Thanks again.

As a prior annual customer, Poolblu was exceptionally disappointing with their service this year…read more I called to book my spa startup four weeks in advance and asked them to get back to me for a price quote on a new spa heating unit. I had asked them to do the same the previous Fall. Not only did I not hear back from them on the heating unit, but they no showed on the day of my appointment. When I spoke to them, they apologized and had to rescheduled my appointment. They said they would get back to me in a couple of days on a price for the heating unit, which again never happened. So, I bought my own heating unit for them to install. On the day of my rescheduled appointment, the technician showed up two hours late. When the technician finally showed, he installed the new heating unit and we began to fill the spa. The technician failed to check all of the couplings, so we had three leaks, He tightened the couplings and then we began to fill the spa. The technician asked me if it was ok for him to leave, as it was going to take another hour for the spa to fill. He gave me his cell number and promised he would come back that evening or worse case, the very first thing the next morning if I had any issues. Unfortunately, when I turned on the spa, I did have issues and I placed multiple phone calls and left voice messages to the technician. He never returned to my house as promised, nor did he even return my phone calls until a day and a half later. When he did finally call, he told me he was on vacation and he could not help me. This company has grown too fast and their service, or lack thereof, is pathetic. I would highly recommend if you are considering using them that you look for a different provider.

Kyle just finished opening my pool for summer 2026. Kind, friendly and quick. Great job Kyle. See…read moreyou in the fall

Top notch service!!! No wonder why pros is in their name because that's exactly what they are... We…read morehad two technicians come out today. Jacob and Justin and they were fantastic. Above and beyond my expectations. And the services they provide are amazing like winterizing and springerizing highly recommended.

Very happy with their siding cleaning. I will definitely be back next spring. They quoted half the…read moreprice of another company. Reasonable and quick. Thank you!

Tom was great to work with. He answered quickly and was able to provide a contract right away for…read moreexactly what I needed (in-ground pool cleaning). The work was done to perfection.

Stopped in to get pool water tested. Zach explained in full detail exactly what the product I…read moreneeded along with step by step directions!! VERY professional & personalized!! All done with a great attitude too

A mixed review. $70k in ground pool and concrete installed in Gurnee. Initial installation was…read moregreat. Pool was put in level and exactly to specifications. Concrete work looks great. Follow-up wasn't great. Pool went in at the end of fall. Workers through a tarp on a left dirt and rocks for the spring. I had to call several times for them to come open it, then they workers complained about how the pool was left. Eventually it got done but a sticky residue was left at the water line. They sent someone out to clean it but he gave up and said it would wear off. They are also some minor scratches I asked about but the office manager ignored my email. Also when using a chalk line to mark out the cover mounting holes in the concrete they used red chalk which is permanent. Blue chalk washes off. Now I have a faint red line around my pool. No one ever explained how to run or operate the system. I had to figure it out myself. Basically, good initial work but no follow-up. Once they get your money they are done.

Pat and Team are always ready and willing to help however they can. Their knowledge and expertise…read moreis exceptional.

they are the best . Their customer service is top-notch. We will use them for any repairs or…read moreupdates and chemicals. We will need at our home or at the resort. thanks Lilikoi resort