Extraordinary vets! The only place we will take our cats. They go above and beyond to provide the…read morebest possible care, and are kind and compassionate with difficult situations.

Three Years of Being Dismissed After Airway Surgery - My Honest Experience…read more Three years ago, I brought my French Bulldog, Bambina, to this hospital for nares widening and elongated soft palate (BOAS) surgery because she was having breathing difficulties. I had originally considered going to a specialist in Dallas with excellent reviews, but I chose this hospital because it was right across from my office and I trusted what I was being told. I was told this surgery would help her breathing. What I was not told at the time was that: * The surgery might not fully resolve her symptoms * Tissue could regrow * The correction might be insufficient * She could still struggle long-term Had I been clearly advised that the surgery might not work or could require future corrective procedures, I would have seriously reconsidered keeping her. French Bulldogs are expensive, and I had already invested thousands of dollars. I was not financially prepared to face repeated airway surgeries or watch a dog slowly suffer from something I believed would be corrected. Since the surgery, Bambina has continued to struggle. For three years, I brought her back repeatedly. I saw multiple doctors at this facility. I complained about: * Ongoing respiratory distress * Loud breathing even at rest * Exercise intolerance (she cannot walk even short distances, even at 5 AM) * Repeated sinus infections * Vomiting and inability to keep food or water down without risk of aspiration Over and over, I was reassured she was "fine." One night, listening to her gasping for air while awake, I was devastated. I realized I could not continue being dismissed. I requested to speak directly with the surgeon who performed the procedure, as she travels in from out of state and is not regularly available. I also wrote her a letter explaining the severity of Bambina's condition. She agreed to meet with me free of charge. At that appointment: * She acknowledged Bambina is not breathing correctly. * When I pointed out that her nostrils still appear extremely tight, she stated she "could have possibly opened them more." * When I asked how that made me feel about the soft palate portion of the surgery -- whether that too may not have been done aggressively enough -- she declined to discuss revision. * She stated she did not want to perform corrective surgery because I "didn't trust her." For clarity: I never said I did not trust her. I said I did not believe the surgery had been done adequately because my dog has struggled for three years. When I asked why I was never advised at the time of surgery that this procedure might not work or that new data suggests these surgeries may not always resolve airway issues, I was told that information more recently suggests that results can vary. That possibility was never explained to me beforehand. Instead of discussing solutions, she stated she would "let her insurance company handle it." After this appointment, I requested Bambina's medical records. I was told I would receive information within 24 hours. Several days passed without receiving records. When I followed up, I was informed that Bambina had been terminated as a patient of the clinic. After three years of loyalty -- and after bringing two French Bulldogs to this hospital -- my dog was dismissed after I advocated for her. Bambina did nothing wrong. She is just a dog struggling to breathe. Watching your dog gasp for air is heartbreaking. It is devastating to feel unheard for years, to finally be acknowledged, and then to be terminated from care. I am sharing this because pet owners deserve full transparency when making life-altering surgical decisions for brachycephalic breeds. Ask detailed questions. Ask about failure rates. Ask about revision policies. Ask what happens if symptoms persist. Advocating for your animal should never result in losing access to care. Shame on you, Dr. Carter I truly believe you should care more about your patience and their quality of life. and can you believe they had the nerve to tell us at the end? Bambina is no longer a patient there because I simply asked to advocate for her if you listen to this video that is gonna be underneath, you tell me $4000 later this is the surgery that went well absolutely not In the hospital's public response to my Google review, it was implied that this matter involved a request for reimbursement. That is not accurate. At no time did I request money back. I requested a medical discussion regarding possible revision because my dog continues to experience breathing difficulty. My sole objective has been corrective care and improved quality of life for my dog -- not financial compensation.

Amazing experience for our dog Bodhi. We were referred to Frankie by a friend so board our dog…read morewhile we were out of town and it was a great decision. Frankie crates a warm and inviting environment allowing dogs to be comfortable while engaging with other dogs. Consistent updates were made via both IG and text and we never had a worry while we were gone. You can tell her passion for animals runs deep and she's a spectacular trainer as well. We cannot wait to use Frankie again - we know Bodhi is already looking forward to it.

Frankie has been taking extra special care of my doggos for over a year now and I'm so happy I…read morefound her! She addresses each dogs special needs and mine absolutely adore her. She sends me videos to see how they're doing and texts with any pertinent info as needed. I trust her 100% with my fur babies.

I have always had a great experience with CBW Rowlett. The staff are friendly and have always…read moreanswered my questions and taken good care of my dogs. One of them needed medication administered and they made sure he took it with his meals. Grooming services have also been a good experience. Love this camp and the camera access as well.

My dog was attacked on 3 different occasions needing medical attention each time, so I don't…read moreunderstand at all the type of supervision that takes place. Look at the owners responses to any 1 star review on google and then decide for yourself. Not only can they not accept feedback vs lashing out, this business owner has very little to no integrity. Sends a check in mail for vet bill then rescinds it through the bank 2 days later. Good thing I'm not hurting for cash!

Chloe, my aussiedoodle goes for play camp. She knows when we pull into the parking space she is…read moregoing to play. She doesn't even say bye to me anymore. Just heads off to play. Chloe enjoys her days at their play camp. She comes home tired but happy.

Two issues. We have never boarded our dogs but our rescue dog last year did a lot of damage so we…read moresent him to jd kennels on recommendation. We didn't realize it until now but he brought back kennel cough to our elder dog after his first visit. All worked out until latest boarding in April. We boarded our dog for two weeks. Two issues. First his AirTag was stolen. More worrying he has been dealing with kennel cough for over a month. Steroids did not help. He is on second round of antibiotics he's only 3 so not an age issue. Jd kennels tells me that no one would take air tag but how did it end up at dallas apartment complex? They told me no Other dog owners reported issues with kennel cough. But we didn't know what it was the last time. Hoping they can get us in touch with owners of dogs that were there at same time. I could not go on vacation with my family as someone has to stay with our dog. I will never board again!!!!

This is THE greatest kennel I have found in Rockwall County! The staff is very professional but…read moremore than that, they know your pets names when you walk in the door. My dogs love this place! The Dog House always seems to make room for those spontaneous trips when you need to board or last minute baths that your pet may need when you are pressed for time. Rates are competitive but its like your pets are always surrounded by family and never left at a kennel.

***update: The owners did call me and addressed my concerns and said they would implement a system…read moreto which pets are looked at a bit more closely in the future to prevent something like this from occurring in the future. I believe if this is change is made that this location would be a good place to go. Also leaving the original post so this update actually makes sense*** I took my dog to this place over christmas this year and when I picked her up she was covered head to tail in a very serious staff infection. I am not sure where she picked her up and there was no way to be certain, but what I can say is that there is no way that they could have over looked this. If they had contacted me we might have been able to start meds sooner. When I took her to the vet I was getting asked questions to help streamline her treatment, but when I called they would only keep telling me that the manager was in a meeting and would call me as soon as possible. This is the excuse I got the next day too. So far the manager hasn't called me. Edit: To be clear (in response to Brian) I don't think it was caused by the stay there, but it did get significantly worse to the point that it would be impossible to not notice it. The only way it could happen is if nobody spent a lot of time with her, which was a service that I did pay for.

Our fur babies first professional grooming and they both look great. Great groomers! It's easy to…read moreset an appointment through their app "Time to Pet". Front desk was accommodating and helpful. Easy to check in and out. Their front desk and waiting room is spacious and great ambience.

From the owner: “We are Antonio Muñoz and Yhoel We work as a professional…read moregroomer in the Dallas metro area. Antonio worked with animals since I was 17 years old as a breeder, handler, and groomer, even training as a veterinarian in my home country of Venezuela. Grooming is more than a wash and a trim. To me, it is an art form, one capable of transforming your pet. Here on this page, we want to share our art with you.”

Over Christmas my pups were in great hands! Taylor came as many times as needed and even spent the…read morenight upon request. Giving one of the dogs medication twice a day was no issue either. It's a definite bonus having someone with over 3 years of vet office experience!

From the owner: Meet & Greet Prior to Pet Sitting, Playtime, Feeding Potty…read morebreaks, Providing Medications & Take care of your pets like they were ours!

This is one amazing and caring place. The staff goes above and beyond to treat our pets as their…read moreown. The owner actually responds to concerns any customer may have. It's truly the best of the best. The best part is feeling secure knowing our beloved pet is well cared for and having a blast!

We LOVE the Velvet Snout. They have kind and competent employees who always greet you with a smile…read more Their groomers are excellent and we keep going back!