Customer service is horrible. Called to make an appointment and the lady was huffing and puffing had an attitude when i tried to make an appointment. Now why would i come there after that read more

Note the groomers are not there when the business opens, but at 9am. This should be noted prominently on their website. I love the drop in quick nail trims they offer and everyone is so good managing my anxious dog read more

I didn't end up bringing my dog in for an appointment. I called for the first time because I had seen many good reviews and wanted to schedule a visit, but unfortunately my experience over the phone was not great. The front desk staff member, Emily, came across as rude and sounded very stressed, which made the conversation uncomfortable. As a first-time customer, it didn't leave me feeling confident or comfortable about leaving my fur baby there. I hope the facility can focus on providing a more welcoming and polite experience for future clients. read more

Excellent caregivers of my dog, groomers did a perfect cut for her and it was her first time at The Dog House. % recommend read more

We have been going to the Dog House for 12 years now and we Love it. Georgia & Grady want me to give a shout-out to Mr. Rick & ALL his staff. The Dog House is the best groomer in the DFW area. You see we are Westies and we have Westie skirts. Yes it takes a little extra effort to make us look beautiful, but that attention to detail is what Mr. Rick does! read more

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The groomers are available for nail cuts without appointments. I had my long haired dachshund groomed there they do a good job!

1000% would recommend to anybody. We fell on harder times and our baby got way overgrown, the staff was so sweet and understanding, extremely professional, and the groomer did AMAZING. I'm so thankful they were able to help us with his mats and so appreciative of how professional and nice everyone was. Before and after photos included! read more

The Dog House - The after! - Pet Groomers Near Me - Garland, Texas

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Since I'm new to the area, I've been asking around for a trusted spot to bring my senior dog in for a bath. The Dog House was one of the businesses recommended to me and the closest, so I decided to give them a shot. I had called ahead to check if they had any availability, which they did about an hour later, so I set the appointment and got ready. I've seen their sign before, so I knew where I was headed, but I couldn't find them while driving around the lot. I asked someone who I saw walking to their car and they told me it was around the corner, somewhat hidden. Once I found it and parked, I was greeted by a couple friendly employees upon entering. They quickly got her information since we were first-timers and then it was time to say good bye! Based on everyone's demeanor and the cozy appearance of the shop, I knew I could trust them with my fur baby and felt at ease. I got a call about 7 hours later that she was all finished so I grabbed my keys and headed out. The appointment took about 3 hours longer than I'm used to at Petco, but I understood that going in. I knew they were busy and they would take their time with her, making sure she was comfortable and nothing was rushed. As always, when I arrived, she came out scrambling towards me and yelling as if I tried to pawn her off. I was hoping a new environment would ease her anxiety, but she proved me wrong and that she would continue to be dramatic. I was glad to hear that she was sweet and well behaved. Everyone adored her. I brought a bandana to throw on since she was nice and clean, but they beat me to it! She came out sporting a cute pink bandana they gave her. I noticed the price was about the same as I'm used to paying at Petco, give or take a few bucks. I was happy to see that since I know groomers can get quite pricey, and she is a large dog with LOTS of fur to shed so we always opt in for a deshedding treatment. Before I left, I took a moment to look at the merchandise for sale. The walls were filled floor to ceiling with toys, treats, food, and apparel. I saw a pair of bunny ears that I might have to come back for, but that was it for today. I would highly recommend checking out The Dog House if you're looking for a new groomer. They have kind, excellent staff, which I'm sure my dog would agree with as she was able to coerce them for some treats before exiting. read more

The Dog House - clean and soft Jackie after her bath - Pet Groomers Near Me - Garland, Texas

Our dogs have always been treated well and grooming very satisfactory Would recommend anyone from family to neighbors to go here Ralph & Marina read more

Look at this guy! He was a hot mess with tangles galore. I told them just to shave him even though his hair was 6-8" long. When they got him to the back they called to ask why I wanted him shaved. They had their work cut out for them, but he looks amazing! We've just moved to this area & I'm delighted to have a great groomer for my little guy. read more

The Dog House - Single & ready to mingle! - Pet Groomers Near Me - Garland, Texas

This was my 8 month old Cavapoo's 3rd haircut. I've taken him to one other place before. The difference in service is astounding. The Dog House does such a great job not only with their services, but with taking care of Goose while he's there. They take them for potty breaks and give each pup a lot of love. I highly recommend this place! He always leaves happy from The Dog House as if he just went to the park, while at the other place he was traumatized. read more

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Loved it. Will be returning. As a dog owner I definitely was a little nervous to leave her under someone else's care but she came out happy & healthy. They also offer add ons like teeth cleaning & nail filing. read more

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I used to take my pup to another groomer and they would always shave him down and claim he's "matted" and my dog would come home aggravated for WEEKS! I take very good care of my dog and I knew that his hair is well taken care of! I decided to try the Dog house and OMG best decision everrrr! My dog IS VERY fluffy now, his haircut is stunning and he smells very nice! They include a nail trimming and ear cleaning which is very nice! Reasonable prices and amazing staff. My dog was very calm when he got home, which indicates they were very gentle! Can't wait to bring more fur babies here read more

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I've had a great experience in the past dropping my dog off here, but today, when picking up my sweet dog, I paid and then asked to make sure that they trimmed my dogs hair on his paws and butt and also that they clipped his nails. She replied saying that she'll check and make sure but she couldn't let him leave without that happening anyway, so one would assume that they already did that if he's "ready to be picked up." However, once they got him from the crate, they kept him an extra 5/10 minutes and still had to do all of those things! Therefore, if I did not ask, they probably wouldn't have done any of it! Also, while they were doing that, I could see my dog on the table through the glass window as two women were cutting his hair and nails (one holding and one cutting) and he is a mid size dog who is super sweet and easy to manage and he fell off the table. The women proceeded to grab him by his tail and lift him back onto the table!!!!! He was shaking and trembling in fear and when she brought him out she just said "sorry for that." Super disappointing as I have been taking him here for years, but I will absolutely not be taking him back here ever. read more

I was very scared dropping her off for 6 hours because of a couple of reviews I read. My baby is very sweet and calm and has never been mistreated, but I picked her up and she looked great. She wasn't scared of staff so that was a good sign. I will be going back. Before and after shots attached read more

The Dog House - Pet Groomers Near Me - Garland, Texas

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I wish I could give this place zero star for their manager's unacceptable behavior. Look at my cat's haircut. It's horrible! The receptionist wouldn't tell me the fee when I dropped my cat off and when I picked him up they charged me $100. I showed my friend and she said I need to go back to ask to fix his haircut or get a discount. Geez, the manager wouldn't come out to talk to me but yelled from behind closed door as if I couldn't hear him. If they can't groom cat properly, they should had let me know from the start so I wouldn't waste my time and money. read more

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Located in a strip mall tuck away on the side is a gem of a dog groomer. It is well lit and smells clean. The time they take on our fur babies may be a bit long, but I'm glad that they take that time so that our babies are not too stressed out. Might as well eat at babe's while waiting. My lola always looks picture perfect when I get her back. Robert does a great job. read more

The Dog House - Pet Groomers Near Me - Garland, Texas

Don't even think about going anywhere else. Rick and his team are phenomenal. I have been taking my fur babies there since 1996 when they were located on Forest Lane. the best! read more

We took our 8 year old dog here for the first time since we just moved from Georgia. The staff wasn't super friendly when I first dropped him off. At pick up, he didn't look the way we like his face (he was too puffy), but they kindly fixed it for us. The price was about 30 dollars more than what we were used to paying in Georgia, but he did look cute! read more

The Dog House - Cute haircut and adorable bandana for St. Patrick's day - Pet Groomers Near Me - Garland, Texas

My dog Charliee is my second dog after passing of my dog Jammers who had been going to Dog House allof his 12 yrs. Chris and Robert know how to speak Dog. I have watched how the animals just set there like they own the place. And they do...,I picked up Charlire yesterday and I saw Chris bend over and kiss the little white dog he was trimming. I know he didn't know I saw this.....no words. Sharron read more

I had a hard time finding a good dog groomer for a while. Today, I decided to give this business I try. I called and asked if they could see my 2 German shepherds and surprisingly they said they could fit them in in a few hours! I was thrilled because they hadn't had a bath in awhile. My first initial thought was it was a little small but I liked that you could see back into the grooming area and it was well ventilated. The man who helped us check in was nice and friendly. They said we could pick them back up at 5:30pm, our drop off time was 11:35am. I didn't have an issue with this because my dogs are 100plus lbs each and I wanted the groomers to be able to take their time. When it was time to pick up, it was very busy. Which made picking up and paying pretty slow. There was only one woman working the front (taking payment, retrieving dogs and answering the phone) This made it seem like she was pretty stressed out (which is understandable). Maybe they should have a designated receptionist. I left a nice tip and left. It wasn't until I got home that I get the need to leave a review. I discovered that one of my dogs had a super blunt cut to his nails. This made them sharp and frayed. I ended up taking my nail file to try and smooth it out which was a wrestle (since I don't have the proper tools) my other dog didn't even have his nails cut and big tuffs of hair were coming off of his hind legs. I'm just disappointed. After leaving my pups there for so long, I figured they would've been able to pay attention to detail. I dont mind waiting for quality work whatsoever. I'm hoping it was maybe just an off day. read more

The Dog House - Only a piece of what I pulled off my dog - Pet Groomers Near Me - Garland, Texas

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I can't tell you enough good things about this place. We've been coming here ever since my first baby was little and now we have 2 sweet fur babies so a little over 2 years. We know the whole staff and they know us. Emily and Crystal are amazing at the front! And I love the way Rick and Robert do their schnauzer cuts! It's better than any other I've seen. My puppies still get nervous and I know they may give them a hard time but I can tell the groomers are patient with them. They take care of everyone and really make their regular clients feel appreciated. This is the place to be if you want your little babies to be taken care of! read more

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I took Benjie here for the first time after getting mistreated at Petco near Firewheel mall. I called The Dog House and told them what happened. Even they were fully booked but they accepted Benjie on a Saturday that I am available. Everything was so good, they seems like they love dogs compared to the ppl that works at Petco. The place is clean, the price is cheaper than Petco. They even put scarfs and ribbons on every dogs, boys are blue girls are pink. And they offer treats. My Benjie haircut was way better than petco she smells fabulous when she comes out. I couldn't thanks them enough after what happened to us at Petco. I highly recommend this place and I will continue bring Benjie here regularly. read more

The Dog House - She loves her new groomer - Pet Groomers Near Me - Garland, Texas

It was my first time here and very disappointed in communication and the service. I specifically said I didn't want my dog shaved in any area and they still did, saying it was normal in his private area, but the 6 years I've had my dog, NO ONE has done that, but he was shaved down so much I was worried they didn't hurt him at all! When I called, I even mentioned since I specifically asked for him to not be shaved, they should have mentioned that! All I got was "well, we are sorry." If that's how they are going to communicate with what is being done to people's pets, when they are SPECIFICALLY asked not to?? I'm definitely NOT returning here! read more

Finding a place that knows how to groom a standard poodle is so hit or miss. If you own one you know what I mean. But this place does a fantastic job! I drove 3 hours to where I used to live in Garland,Tx just to have them groom my Gwen. I trust them to do it right and to care and love on her while she is there. Thank you for the sweet care you give her and the great cuts you take the time to perfect! read more

The Dog House - Pet Groomers Near Me - Garland, Texas

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I am so so so so disappointed with my experience this time around. Let's start with the fact that I have been taking my dogs here for almost 9 years and I'm pretty sure there is an old five star review from my mom. This is the only groomer my family dog who past away in feb ever knew. The facility is clean, the staff is typically friendly, and it's a place that really does not over charge customers with short haired dogs (other places often have the same price for a dog that needs a cut and a dog that doesn't!) So I liked this place for so long! I'm about to move to Allen and had been planning on continuing to make the drive for a quality and affordable service. However, the last few times I've gone have been less than stellar. The second most recent, my dog came back with a destroyed collar- no explication or replacement. I chalked it up to accidents and just bought a new collar. This time, her leash was broken! To their credit, this time they replaced the item. This is a large part of the reason my review is two starts instead of one. But this is only the beginning of my experience here today. Secondly, my dogs were there for over SIX hours. Every other time I've been here, the dogs were at the facility for no more than four hours and that's when my parents and I would bring our whole pack in at once! I called expressing concern after they had been there for over four hours and they kept saying "this is just how it works here!" Well that's not the experience I've had in the past nor is it the experience I had when my two dogs briefly went to a different groomer when I lived out of state. They said they would see if they could hurry the process and give me a call AS SOON as they were done. Fast forward to 6.5 hours after I dropped them off. I call to ask what is going on again and they tell me once again that this is normal amount of time but they were ready now! When I got to the location, I overheard the manager saying I'm the back that they had been ready for quiet some time and an employee had forgotten to turn in their cards to signal they were ready. I did here the manager tell the groomer their mistake, but honestly I think the issue is not with the individual groomer, but the practice of shuffling the dogs like a deck of cards to give them a "break" In between services creating an unnecessarily complicated process. Esp when the dogs do not need a cut! Wash and nail grind. That's it. I can tell you that my dogs stand for more than an hour straight at the dog park! They are more stressed out staying in a kennel for most of the day than standing for 30 min to get their wash done all at once. You would think with six hours they would have time to not rush and give the dogs a really polished look. You would be wrong. My bigger dog came back with her nails completely frayed, my little ones pad was BLEEDING, and the little one also has a large clump of hair!!!! In his eye that he won't let me get out. Pictures attached, except my little one wouldn't stay still to get picture of his pad, but rather a picture of the blood on my pants from him sitting in my lap (it's also on the seat of my car and my carpet) I'm sure he was wiggling, but I'm also sure that's from being in a kennel all day!!! Surrounded by dogs that were barking and making a fuss (yes I know his is what dogs do, but it's still stressful for the little guys) All in all there was little attention to detail and my dog was able to chew threw her collar once and then her leash once (which is a heave retractable leash that would have made a thud when it fell like the groomer told me it had) without any of the groomers noticing. read more

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I have the dumbest dog on the planet. Really. There's some kind of mental retardation going on. Until yesterday, he looked like he was retarded. He's a Shih Tzu. His hair was super long and matted. He couldn't see where he was going. He was dirty from rolling around in the dirt and sand in my back yard. After a LONG visit to the Dog House, he came back home smelling great, his nails trimmed, and looking both gay AND retarded with his purple and gold bow and neckerchief. But according to my wife, that's the way he should look...but she said it's "cute", not "gay". I say it's gay to put a bow on a male dog, but at least it's not a sweater. Anyway, they did a great job making my dog presentable again and it was relatively inexpensive ($48) for a bath, grooming, nail trim, & his new outfit. read more

We took our 8 year old golden retriever to be groomed here and could not be happier! The place was clean, the man who worked the counter was friendly, kind, and not at all pretentious about what kind of cut we wanted for our dog. The pricing was absolutely reasonable. Somewhere around forty dollars for everything except cutting (bathing, trimming nails, ears and glands) and around seventy-five total for including a cut like what we wanted. They also had a great selection of toys, dog accessories, and staples like collars and leashes. They sent us on our way with free dog treats, comments on how well behaved our dog was, a cute bandanna, and a sweet smelling dog. Couldn't be happier. read more

The Dog House - Pet Groomers Near Me - Garland, Texas

We have never had a groomer in Garland that does excellent work. My wife was upset because she was ready the appointment was at 8 :15 and they told us it would be until 2:30. So she was going to pick her up thinking they had not started yet. By the time she got there sheshe our dog looked very comfortable in her cage looking amused looking at the other dogs. She has separation anxiety no problem we could see she was fine. When my wife saw the haircut she completely forgot what she was going to complain about sheshe looked like a doll the cut was the best we have ever seen. My wife is very happy with the cut. read more

BEWARE!!!! I took my (2 ) 17 year old dogs here for grooming right before Christmas and told the lady at the front desk to tell the groomer be very careful with my female because her back legs are weak and she can't stand very long....I dropped them off at 8:30 am and called at 1:00 they still weren't finished and we will call you ... I called back at 3:30 and said I'm picking them up. She carried them out and handed them to me and when we got home our little girl couldn't walk at all!! So I immediately called back and she told me the groomer had told her my female baby girl would not stand!!! I asked if she let the groomer know what I said and she seemed insulted I asked??? This is sooooo UNACCEPTABLE behavior to hurt any animal SHAME ON YOU!!!! It took my sweet baby about 3 weeks carrying in and out to go potty to finally get back to normal... I WOULD NEVER USE THIS PLACE And by the way they have never called to see how she is doing... Just sad read more

Well...I am still on hold going on 14 minutes and 10 seconds. This is the second time in a month I have been placed on hold. The first time was over 7 minutes then when she answered, I was disconnected. If this is the service at the front desk, what is the service for my pet in the back? Unfortunately, I will have to take my business elsewhere. read more

I was hesitant trying a new place since the last place I tried was horrible but the dog house did so good!! Minus having to wait 7 hours, my dogs cut came out so cute and she smells so good! Will be coming back in the future read more

The Dog House - Pet Groomers Near Me - Garland, Texas

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We wanted to find a groomer that we can trust with our boy without him experiencing eye punctures or his nose scraped from possibly the trimmers. We read great reviews about The Dog House & wanted to give them a try. Today, was our first day and he looks like he has been WELL taken care of. Even my husband has noticed & that doesn't come around too often. He mentioned the detail of the round paws. We will be coming back! read more

The Dog House - Full groom @ The Dog House - Pet Groomers Near Me - Garland, Texas

I don't know about everyone else but I don't like having to make an appointment at 1:30 and picking him up at 7. I asked if they could give him water because I dropped him off and he seemed thirsty. Maybe my dog was nervous to be there and didn't drink but when we got home he went straight to drink water. I really don't like leaving him somewhere for six hours. I'm trying another place... read more

We have taken our dogs to this groomer for years and never had any issues or problems. Recently we adopted a little terrier so I called to make an appointment to have her bathed & trimmed. I spoke with Brad who scheduled an appointment for 9:30 this morning. My husband took her there just now and was told by Brad that we did NOT have an appointment at all. What a supreme waste of our time. I tried calling them but I was put on eternal hold. After holding 15 minutes I finally hung up because no one ever came back on the line. I have serious reservations about the qualifications of this guy. One thing for sure, The Dog House has LOST our business for good. "Brad" is in way in over his head and obviously does not have a clue how to run a grooming facility. I do NOT recommend this groomer. read more

HIGHLY RECOMMEND this place! We have a German Shepherd puppy that is only 3 months old, and they did a superb job! We dropped her off promptly at 9:30am this morning, and was told that we could swing back by to get her by 3:30pm. We got a reminder call at 3:15pm that she was ready and when we got there, and when they brought her up front, it was like we were looking at another dog. (We bought her from a farm family that had kept her outside for her first 3 months and she had burrs in her hair and dry skin) She was all shiny and fluffy, and she had a super cute purple bandanna tied around her neck. We had just bought her a new collar with tag, and they offered to put that on her and adjust it for us. They were also able to answer some questions we had about her grooming without any pressure to buy any of the merchandise they have on hand. Everyone working there had a genuine smile on their face, and despite the fact that there are lots of dogs there, it smelled great inside and was very clean. The price came in under $40 for everything. We were very pleased, and will certainly be back! read more

First time here and the staff was very friendly, they did a great job with my poodle when I picked her up she wasn't stressed at all, she had on some pink bows, a bandana and her nails were painted pink I will definitely be coming back! read more

The Dog House - Pet Groomers Near Me - Garland, Texas

I took my 6 month old Maltese puppy here about 2 weeks ago since the other place I went to made the poor girl look like an old man. The staff is really friendly and accommodating. Since it was my dog's first time, it was hard to determine what would look good on her, especially since she's a super wiggly one. After the cut, I wanted her hair a little shorter around her face and they did not even hesitate and fixed it right then and there. The best part is that they document what we like or don't like for future reference and your pet will always have the same groomer to get the pets into a routine, unless you tell them otherwise. I could tell my dog had gotten comfortable with the place..I guess free dog cookies did the trick! Also, this place is right next to my house so that was a plus. We will definitely come back! read more

Always been pleased with the work they do on my American Eskimo. I believe in most cases you can walk in and set an appointment for the next day, but there was one occasion where I had to call in advance a little due to there being a specific groomer that worked with long haired/bigger dogs. I don't see that as a negative though. I'm glad they told me they have specific groomers for specific breeds and sizes. Makes me feel like they're not just a volume place, but also stand on quality, which is all i've gotten from the Dog House. Do not hesitate to bring your pets here. I'd call and try to make an appointment a couple days in advance if you can though. Just a tip. :) read more

We have been taking our little Ruthie to Robert at The Dog House since she was a baby. They are very professional and pamper her thoroughly. Everyone that works here is very kind and I can tell they truly love the animals. Do not hesitate to bring your dogs here! Their prices are comparable in the market, but their value blows the competition away! read more

The Dog House - Ruthies haircut - Pet Groomers Near Me - Garland, Texas