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    Lake Windsong Homeowners Association

    4.0 (1 review)

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    PMI Georgia

    PMI Georgia

    (31 reviews)

    Avoid PMI Georgia at All Costs - Unprofessional, Unresponsive, and Untrustworthy…read more I strongly advise against doing business with PMI Georgia. My experience with this company has been nothing short of a nightmare, and I feel compelled to warn other property owners before they make the same mistake. First and foremost, PMI Georgia was most of the time completely unprofessional and unresponsive. Communication with them was incredibly frustrating, they do the bare minimum, provide vague or incomplete responses, and fail to follow up on important matters. Property owners are often left in the dark, scrambling to get answers regarding their own investments. Their business practices are questionable at best. The way they handle bookkeeping, accounting, and financial reports is confusing, disorganized, and raises serious red flags. Instead of offering clear, transparent financials, they force property owners to do unnecessary calculations just to make sense of where their money is going. This level of disarray is unacceptable for a property management company entrusted with handling rental income and expenses. Furthermore, PMI Georgia does properly communicate with property owners. They lack accountability, show little regard for owner concerns, and frequently cut corners in property management. They will do the absolute minimum required, leaving maintenance issues unresolved for extended periods and failing to ensure that tenants receive proper care. Their negligence and lack of professionalism should not go unnoticed, and under no circumstances should you sign a management contract with them. Given their alarming practices, I believe the Better Business Bureau needs to investigate this company. Property owners deserve a management company that operates with integrity, transparency, and professionalism. PMI Georgia is the exact opposite. Do yourself a favor and find a reputable, responsible property management company instead.

    Avoid PMI Property Management at all costs…read more As a property owner, my experience with PMI has been a nightmare--filled with shady charges, evasive communication, and practices that feel like outright theft. If you're considering them, please read this first. I signed up for their highest-tier service, thinking I'd get premium care. Instead, I got a flood of suspicious repair charges. A ceiling fan issue? $200--just to flip a switch. A burnt-out light bulb? $100. A water heater? Over $3,200. These weren't rare occurrences--they happened regularly, with no consultation beforehand, just deducted from my rent or I was informed I had no choice but to contribute the money immediately to a fund. Then came a fire at my property. I didn't even hear about it from PMI--I found out through my HOA. When I called my property manager, Rachel Kinnard, she casually said, "Oh, you heard about that?" No urgency. No concern. She promised to call me with details--never did. I expect had I not called, they would have sat on that information all weekend. I had to chase her down for vague answers and never got clarity on who paid for the repairs. My girlfriend and I started tracking these so-called repairs and found they were all done by the same company--Home Pro Solutions, which, surprise, is tied to PMI's owners. They're sending work orders to their own contractors, inflating prices, and billing property owners like me. When I questioned a $2,800 charge for a plumbing leak and sent in my own plumber to observe, the price magically dropped to $200. That alone says everything. Even when their own contract says repairs over $500 require my approval, PMI routinely ignored that clause. Their excuse? "Emergency" work--which conveniently bypasses owner consent. The worst incident involved a storm-damaged tree limb. PMI quoted me $1,700 to remove a single branch and $2,500 to remove the tree. I said I'd do it myself. Rachel claimed the contract forbade me from entering the property--false. Georgia law gives property owners full access. When I refused the service, they did it anyway--admitting it wasn't hazardous--and then tried to charge me. When I objected, they still withdrew $498 from my emergency fund. Repeated calls to Rachel were ignored. When I escalated to her supervisor, Beth Brown, the response was just as dismissive. This is a company that profits off confusion and silence. They exploit owners by pushing inflated repairs through their own vendors, stonewall you when you ask questions, and hide behind contracts they don't even follow themselves. Rachel, in particular, has been the most unresponsive and unprofessional manager I've ever worked with--and I paid them over $390 a month to "manage" my property. I have just days left with PMI, and I couldn't be more relieved. I wouldn't recommend them to anyone. If you value your time, your money, and your property, stay far away from PMI Property Management.

    Lake Windsong Homeowners Association - homeownerassociation - Updated August 2026

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