By appointment with covid. Good service and friendly staff. They take VSP. The staff sanatizes any glasses you try on and if you want to try on without the mask you must take a mirror and try them outdoors. read more

Lakemont Eye Care - Lakemont eye care - Optometrists Near Me - Bellevue, Washington

I would give zero stars if I could. Be careful how you chose your provider. I purchased the most expensive frame this location had and after replacing the lenses "the lab" broke them, and neither Lakemont Eye Care nor the lab would warranty them. I'm out $700. "oh we have a policy" -- I won't recommend this location to anybody. read more

Very professional eye care people and good explanation of everything during my visit with the doctor here. They did a thorough exam and gave me a prescription . I buy my glasses online but I felt like the eye care they offered was excellent. read more

I had an awful experience with Lakemont Eye Care this year. Every year, my daughter and I have eye check-ups at Lakemont Eye Care, and this year, doctor Stephanie Ho suggested ordering sunglasses for my daughter, reassuring me that they would be totally covered by insurance. We were happy that we could order professional sunglasses and started to make an order and choose lenses and frames for sunglasses. The salesperson assured me that I did not need to pay any co-pay, and it would be totally covered by my insurance (I would not order kid's sunglasses if I needed to pay even 10 dollars out of my pocket). I picked up sunglasses in 2 weeks, and my daughter realized that her lenses were a little strange and she was uncomfortable with them. It looked like the lenses were with a prescription, so I was really surprised and emailed the doctor with the question, "Why do lenses have a prescription since my daughter has 20/20 vision." Doctor Ho assured me that "Yes, it looks like Margarita's sunglasses are prescription. If you want to purchase glasses with your insurance, they do require that any glasses billed have a prescription in them. Her prescription is relatively mild -0.25, so it should give her a bit better vision, but should not affect her regular vision". No one told me that the sunglasses would be with a small prescription; even my daughter does not have any problems with vision. Also, no one told me that I needed to pay a $10 copay (patient material) neither when we ordered nor even when I pecked up the order! They just called me in the couple weeks after I picked up the order and said, "We forgot to charge you co-pay!" Seriously? I feel like they deceived me! It looks like they wanted to earn money from my insurance because I would not order sunglasses with a prescription and additional payment out of pocket! The salesperson does not adequately explain all your custom options etc. Very disappointed with the customer service, and I will never return to Lakemont Eye Care! read more

I don't take the time to write reviews, but this place deserves it. I came here on a hot day riding bikes with my kids. They stayed outside while I went in for a quick consultation. We were joking around about how it would be so nice to have popsicles today. And as I went in for my exam, the front staff told me they would look after the kids outside. And then they went across the street to buy popsicles for them!!!! Amazing. These guys are great. But even beyond that, the optometrist was exceptional. Very thorough and did not rush me at all. This is one of the last small businesses with integrity. read more

Lakemont Eye Care - Popsicles for my kids on a hot day! - Optometrists Near Me - Bellevue, Washington

I have gone to Lakemont Eye Care two or three times for eye appointments and contact fittings. However, I will not be returning due to the unprofessional nature of the staff. My doctor was both knowledgeable and friendly, and I thought she provided wonderful customer assistance. However, while the rest of the staff are friendly, they are also extremely unprofessional. Last time, I heard the staff talking about another patient behind his back, commenting on his profession and his income. This seemed like a huge violation of the patient's privacy. During an earlier visit, one of the staff members complained to me about her job, which seemed improper and unprofessional. Often no one is at the front desk to check patients in or out, and the staff tends to talk in the back room amongst themselves. Although the staff appears friendly, the whole atmosphere is highly unprofessional. The service Lakemont Eye Care provides is good, and in general, they make sure patients get seen quickly. The location of Lakemont Eye Care is also fairly convenient. However, last time one of the staff members tightened one of the screws on my glasses, but she stripped the screw so badly that I had to have it replaced at another glasses store. This makes me wonder about the competency of the staff. In short, Lakemont Eye Care may be convenient for a quick trip to the eye doctor, but the staff makes it difficult for me to want to return. read more

I have never been seen at this office. I was impressed with staff and the doctor. The flow of the office was nice. Selection of frames and prices seemed decent, as well. I look forward to being seen again and referring my friends! read more

Diagnosed dry eye and didn't need a new prescription. Dr. was more interested in my vision issues than selling me new eyewear. I trust her.

We recently moved to Lakemont area and are looking for new eye doctor. I found the Lakemont Eye Care via Yelp with great reviews. So I called the clinic and was promptly given their availability. So glad we found this place. Very courteous staff and knowledgeable eye doctor. Definitely our new go-to place for our eye check-ups! read more

Best experience in eye care I've had to date. I've never left a review for an eye place, but feel the need to do so for Lakemont to tell you you need to go here. The people are knowledgeable, friendly, and helpful. They made the eye exam and purchasing of new glasses easy and enjoyable. Dr. Sharon Cheriyan changed my prescription just slightly and it has made a world of a difference. For over 5 years not one of the doctors I've seen have been attentive enough to catch this. When I came out of the exam, someone had already picked over a dozen frames in the style I had been looking at. She picked so many great frames that I had a hard time choosing. I ultimately picked one I would not have grabbed myself, and I love it! They were also nice enough to ship in all the colors in the frame I wanted so that I could see them all before choosing. read more

Every single person working in the office was so welcoming and helpful. They helped me update my prescription, find new glasses, and even fixed my old pair for me. Not very often that you walk out of any sort of doctors office feeling amazing but this was certainly one of those experiences for me. Five stars all around. read more

Horrendous and appalling customer service experienced ever. Ordered a pair of glasses was given a 2 week timeline ended up being over 2 months. During the wait period there weren't any updates, complete radio silence. Had to proactively call several times to inquire and was met with various nebulous excuses/reason about the delay and would NEVER circle back as they say they would and met with BAD ATTITUDE and can't receive refund The glasses finally arrived with poor packaging without case which is part of what I paid for. STRONGLY NOT RECOMMEND and AVOID AT ALL COST. read more

Friendly, knowledgeable staff. Great selection of glasses frames. The optometrists are very personable and always take plenty of time to determine the best prescription for me. I sent my sister to the Lakemont branch and she was thrilled with the service. The last two pairs of glasses she'd had made elsewhere never felt quite like the right prescription, but she had a pair made by Lakemont and they finally feel right. read more

I called several places for an eye exam and none of them had any open appointments till a month later. My whole family comes to this place for our eye care needs, so they were very accommodating and put me on a waiting list. Few days later they called me, someone just canceled the appointment, and they were able to schedule it for me. I was seen by Dr Kim. He was very thorough and patiently answered all my questions. I would highly recommend this place. read more

I am transitioning from hard contacts to soft lenses and because my eyesight is so bad, it is taking time to find the right prescription that I am comfortable with. Lakemont Eye care has been extremely patient and dedicated to making sure that I get exactly the best! They are the only place that I go to and I recommend them to all ( especially if you live in Lakemont ). Stephanie Nevels-Yanchar read more

They delivered on their promises. I received a professional eye examination for not only contacts (what we had agreed upon) but also glasses. The staff promptly checked me in upon arrival and had all my paperwork pre-completed. I briefly waited while they were finishing up with another patient. The optometrist and aides then swiftly but meticulously walked me through the process, and I even received good news that my right eye slightly improved upon receiving my final prescription. Sometimes a business doesn't get it right the first time but their true character and values show when there is an issue. Based on how this place handled it with utmost professionalism, shows they can be trusted. Changing from 1 star to 5 star based on what transpired. If you are looking for a Vision provider that cares, is highly professional, and values patients and customer service then Lakemont is your go to optometrist. read more

I was seen by Dr.Stephanie Ho, who was extremely friendly and very efficient with the consultation. She made sure I was at ease and engaged in conversation through the entire duration of my consultation. The tests and results were clearly explained and at no point did the visit seem tedious. I highly recommend both the center and Dr.Ho. read more

I am overly impressed by the customer service her by all staff members. Can't find that just anywhere these days.

I have been involved in the Customer Service aspect of many businesses and I typically am always on the lookout for great customer care. This establishment is one of them! The entire staff are all very friendly, professional, patient, and genuine. The variety of glass frames and lenses to choose from are great. I would highly recommend choosing Lakemont Eye Care. read more

It's been a long 4 years since I last had an eye exam. The last office I got my eyes checked at closed shop and my prescription was long gone. Lakemont was able to get me and my husband in on a Saturday with back to back appointments. There are two things I hate at the eye doctor: 1. Checking ocular pressures 2. dilating+numbing drops. The two times I have been to the eye doctor I hated it. They have to dilate your eyes so it looks like you have those huge anime looking pupils and then you get more eye drops to numb the eyeball so they can shove a huge blunt object on your cornea to check pressure. To hell with that. When you get an eye exam here they use mild eye drops which don't leave you looking all doe eyed and instead of that evil bastard eye pokey thing- they use puffs of air. I think my eyes returned to a mostly normal state after three or four hours. Not bad for someone who has super sensitive eyes. I also got offered some water or a diet soda if I desired while I waited. The eye exam went by quickly and they didn't waste and time getting the husband in right after I was done. Good selection of frames, but as with most small eye clinics...there is a turnaround on getting a new set of glasses. I almost forgot to mention, the doctor gave me some eye drops to use for my morning eye blurriness. They work great. read more

I love Dr. Erickson...he's funny, gets to the point, and is very personable. The appointment was quick, but not rushed, and professional. In the three years that I've seen Dr. Erickson, I've never had a bad experience. As for glasses selection, I'm not too picky. I always find something that feels up-to-date and comfortable. I feel the employees offer honest feedback on how glasses look. I trust them and would recommend Lakemont Eye Care. read more

I went there with my mom and they kicked me out because I was wearing a shield instead of a mask. They said that masks are only acceptable and shields don't count even though we showed them on the sheild that it said "isolation protection mask". We left and will not be returning. read more

First time getting eyes checked and it went extremely smoothly! ALL of the staff was super friendly and knowledgeable. Will definitely be coming back for any further eye care assistance! read more

I've been looking for an eye place ever since I got insurance, and this place just happened to be down the street and just happened to be in my network of providers! The whole staff is very inviting and were very accomodating. They got me right in, no wait at all. It was my first visit so I got all the stuff like pictures of my eyes (very bright flash) and of course my exam. When it was time to pick out glasses, Steven (I cant remember if it was Steve or Steven...oops) Was sooo friendly and helpful! He was very honest about which frames looked good and which ones didn't look very good. They were having a special on frames so I got a regular pair and a pair of Sunglasses. They also found the best way to save me on the out of pocket expenses. I wish I could see the optomotrist more than once a year... read more

Doctors are fine but I didn't like the check-out staff. She was rude. I went with my son for checkup and had our masks on. My son was just adjusting his mask and she came right when he was adjusting and started to lecture us on keeping masks on. We were also told to get out if for any reason we need to take our masks. Don't get me wrong, I'm not against masks but the delivery was outright rude. Also, it made us uncomfortable that the time my son took to adjust was just 5 seconds or so and he was not completely without mask. We were worried that she was stalking us. This is too creepy for any of us in family. We planned to order glasses here which we did last time for the whole family (we spent more than $1000 out of our pocket after insurance for just my younger son's three pairs and we bought for all family members separately) We come every year for checkup and order new glasses. This time we decided not to order glasses here. As a person of color, I try to look these situations from an angle of racism. From other comments in google reviews, I can safely assume I don't think her rudeness was due to any racists attitude. It is probably more to do with poor customer service training. With staff like these you don't need to wait for COVID to close your business. She can wind up this business entity just with talking to customers :) read more

As with some people in my age category, my sight is beginning to deteriorate slightly. Dr. Sharon Cheriyan took the time to review my status and ensure that I fully understood. read more

Great service & communication! They truly act as an amazing team.

I went there to get an eye exam as they were one of the preferred providers in my Aetna network and extremely close to home. The eye exam was quick and my issues diagnosed quickly. The doctor was great and the staff friendly. Great overall!!! read more

As usual, the Lakemont Eyecare team was very expedient, very thorough, and highly engaged in the process. They make it easy to get in and out with quality care and simple explanations. I would recommend them to anyone looking for new or upgraded eyecare. read more

Staff and optometrists are always professional, courteous and compassionate.

Friendly Staff and nice selection of eye wear. We were taken on time which was much appreciated as we had kids with us. There was a dedicated frame consultant who provided information regarding our insurance coverage. Overall we had a great experience and will be returning here in the future. read more

I switched to Dr. Erickson this year and the contact lenses he prescribed work really well for me. I am very happy with the service.

I've seen Dr. Tydor and I really liked her. The staff is also great. I was seen promptly, given a thorough exam and will surely come back when I'm due for another eye exam. read more

My 8 year old daughter experiences "non-specific anxiety," particularly if doctors are treating her eyes or mouth (like at the dentist). The technician was excellent and patient with her! The whole process was wonderful including the attentive doctor and staff. I was also happy to see a larger selection of children's glasses. I plan on recommending your office to all my friends and family. read more

I needed to switch eye doctors after changing insurance. I wasn't excited about it but I am grateful to have found Lakemont Eye Care. The staff was incredibly helpful and friendly from scheduling the appointment, to the exam, to selecting new frames and explaining insurance. I immediately made appointments for the rest of my family and we are looking forward to all of our eye care needs being met at Lakemont Eye Care. read more

Very courteous staff and clean offices. Prompt service and scheduling was a breeze. They had all my insurance information ready to go the day of my appointment. I would highly recommend them to anyone for their eyecare needs! read more

I went there for the first time this week and was very impressed with the professionalism and friendliness of the whole staff including the excellence and attention to detail of Dr. Schiller in particular. The best experience at an optometrist office I've ever had. read more

I went in for my annual eye examination and the staff was very attentive and professional. They have a good selection of designer eyewear and the location is very convenient. read more

My son is rather shy and tends to be scared of going to doctors. Dr. Erika Tydor and her staff were simply wonderful with him. They were gentle and caring to the point where my son felt comfortable to ask questions (which he normally does not do) and they patiently answered all his questions. They seemed very knowledgeable. They were prompt in both getting us a convenient appointment and also prompt in starting off the check up when we arrived. There was no wait time at all. There glasses tend to be high quality and therefore more expensive than other places. However, it is your choice to go elsewhere for glasses. read more

Lakemont Eye Care earns an A+ from me. Exceptional service from beginning to end. Dr. Tydor is top notch.