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    Lakes Auto Center

    1.0 (1 review)

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    11 years ago

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    Waterford Mitsubishi

    Waterford Mitsubishi

    (10 reviews)

    I was beyond impressed with the overall car buying/leasing experience at Waterford Mitsubishi. This…read morewas much different from the stereotypical experience one expects from an auto dealership. My salesman, Marquise "York" Tally was outstanding. Some auto dealerships talk about how the customer comes first, but this dealership, and specifically Tally, lives this mission daily. He puts his customers first making sure they're educated about the vehicle they purchase without all the high pressure tactics you've come to expect from the industry. Besides treating you like royalty, Talley also makes sure that you're receiving the best deal possible without throwing in needless add-ins at the end to bloat the price and confuse you. To tell you how much Tally cares about the customer experience, while I was waiting for my new '24 Outlander PHEV to be prepped for purchase, he bought me dinner and personally delivered it to the dealership. I've never had a car salesman do that. Heck, my wife wouldn't even do that. This isn't something he did to persuade me to purchase the car since I had already signed the papers. He did this out of the goodness of his heart and to create a customer for life. During my original test drive, he went out and purchased a Starbucks beverage of my choosing. I've never received this level of appreciation from my former salesman at the Acura or Lincoln dealership. And those are considered "luxury" brands where the dealership experience is supposed to be at a higher level. Neither beat the Waterford Mitsubishi experience. Even after I signed on the dotted the line, the royal treatment continued by both the finance and sales manager. Each of them made sure I was completely satisfied with my purchase and that any issues I had with my new Mitsubishi, were remedied to my satisfaction. Folks, I've been to many auto dealerships throughout the years. Simply put, this was the best auto dealership I've ever been to. If you're in the market for a new Mitsubishi or a used vehicle, take a trip out to beautiful Waterford, Michigan and experience this gem of a dealership. No matter how far you live from the dealership, it's worth the trip to experience an A++++ auto buying experience. Be sure to ask for "York." And tell him Brett sent you. P.S. The Mitsubishi Outlander PHEV is a fantastic vehicle. I recommend the SUV as much as I do the dealership.

    THEY ALTER SIGNED DOCUMENTS! Watch out for this place! I went in with my mom to buy a car, and we…read moreworked with Gillete. Everything was going great until it came time to fill out some paperwork. Gillette handed me unfilled out paperwork and ask for my signature. I told him I was uncomfortable signing unfilled out paperwork and if he could fill it out first. He said he didn't want to fill it out because he didn't want to put in the wrong information. It was for a $500 rebate we all agreed upon. He said his manager would fill it out later. I had a bad feeling in my gut because this was so unprofessional. I took the paper with me until the manager could fill it out. He handed me more things to sign that you couldn't even read because the ink blurred out the words. I told him to reprint it so I can see what I'm signing. Turns out we weren't even getting the car that we agreed on from the beginning, and it had a total different VIN #! They had us thinking it was the car we originally came in for. The manager just said well we are almost finished with the signing, so let's just continue anyway. The car price that we came for was a $650 difference, and he wouldn't give us that same deal. I forgot to bring back the rebate paperwork because he never offered to fill it out in front of me with my signature. He made me come back, which made me super late to pick up my child from school. I told him if he would have filled out the paperwork correctly the first time instead of being shady, I wouldn't have to come back and do this. I told him I won't sign unless he filled out the paperwork in front of me first. He then rights 500 with no dollar sign and asked me to sign. We later learned that the rebate was actually $2,500, and he just gave us $500. I wonder where the other $2000 will go and why he wanted to fill out my rebate for later after I signed..... watch out for this place.

    John Bowman Chevrolet - Corvette

    John Bowman Chevrolet

    (112 reviews)

    I have leased a number of cars here and the service and salesmen are amazing. Would recommend to…read moreanyone looking for a new car! Tony is the best!

    As an automotive professional, it's frustrating to see customers misled by poor technical…read moreexplanations from a dealership that should know better. We recently had a customer come to us extremely upset after visiting this dealership, and for good reason -- he was given blatantly incorrect and misleading information about a transmission we installed. The vehicle was fitted with a Jasper remanufactured transmission, which includes a new torque converter as part of the unit. The dealership told the customer the torque converter had not been replaced. This claim is false and also impossible to verify without removing the transmission -- something they did not do. They also told the customer the transmission contained the "wrong fluid." Again, this is an unsubstantiated claim. Fluid type cannot be identified without taking a sample and having it tested, which was not performed. The transmission was filled with Mobil 1 Full Synthetic LV HP, exactly as required by Jasper. To add to the misinformation, the dealership pointed out a zip-tied shifter cable as if it were related to the transmission install. The vehicle arrived in that condition, and this is a very common, well-documented issue on these Chevrolet trucks. The manufacturer has since updated the part. Replacing the shifter cable is a separate repair, requiring additional labor and cost (typically around $500), which the customer had already declined due to budget limitations. Providing customers with technically inaccurate information -- especially information that cannot be verified without disassembly -- is irresponsible and creates unnecessary confusion and stress. We stand fully behind our work, which was completed to Jasper's exact specifications. Based on this experience, I would strongly caution others to question the accuracy of technical explanations given here.

    Feldman 1800 Pre-Owned

    Feldman 1800 Pre-Owned

    (41 reviews)

    What honestly can I say about these people at Feldman Hyundai? Nothing I could type would give them…read morethe justice they deserve for putting my confidence back in humanity. They bring big time deals in an atmosphere that screams family/friend owned. A little history: I purchased a Hyundai Sonata from a dealership elsewhere and quickly found out the previous owner ran her pretty hard. After a lot of engine jargon and frustration on my end and I'm sure theirs, I discovered I needed over a $10,000+ repair. I'll be honest I did not handle myself well because apparently the 100k/10 year warranty is for the first owner so I thought I was boned. The people at Hyundai went to bat for me to corporate and decided to stand behind their product and essentially replaced the engine at no cost to me. After this was done I had no problems with the car and don't own it simply because I let my dumbass brother borrow it and he totaled it. It feels nice to see a company stand behind their products and be truly proud of what they are doing. I feel so strongly about this that I recently brought my mother in to help her get a new car. After what I can only describe as a disastrously unprofessional experience she had at Brighton Ford she was in a state of car buying PTSD. I cannot blame her and don't like dwelling on negative energies, but you can see my review of them on my account I'm sure. She ended up Escaping her Ford Escape and landed in a brand new Sonata Hybrid Limited. She absolutely loves it BUT it is nice to know that she COULD return it if she wanted to within a reasonable time frame if she changed her mind. Nice to know I can trust a company to have my mom's back in a world known for its money hungry greed and slimy sales deals. I won't even have to go in with her when she can't get her USB working somehow for some reason only old people could do. Edit: I want to thank everyone past and present at the Hyundai Feldman who helped me out with my vehicle, and especially a shout out to Brandon who went above and beyond for my mother on this most recent purchase.

    Vince's service department is top notch always takes care of me in a timely manner thx again!read more

    Joe Lunghamer Chevrolet - Had to pay $80 out of my pocket to tow it to be repaired

    Joe Lunghamer Chevrolet

    (87 reviews)

    Dave Wulke, Service Manager #1 (he desires a 10 star)…read more I would like to recognize Dave Wulke, Manager at Joe Lunghamer Chevrolet, for his excellent customer service. I initially experienced a problem in the service department, which was frustrating; however, Dave stepped in promptly and handled the situation with professionalism and care. He listened, addressed my concerns, and ensured the issue was resolved to my satisfaction. His responsiveness and commitment to customer satisfaction truly stood out. Thank you, Dave, for turning a difficult situation into a positive experience.

    DO NOT GO HERE. Kaitlyn Pohl, the sales woman, completely misinformed me about a warranty on my…read morecar. She guaranteed me that I had a factory warranty on my engine until 2028 or 100,000 miles. Less than a year and a half later, my engine was destroyed. When I reached out to a Hyundai dealership, they told me that that warranty was only for the original owner, and if the car is bought by someone else, the warranty is reduced. I then called Joe Lunghamer and spoke to Kaitlyn. She proceeded to take zero accountability for misinforming me on something that was THE ONLY reason I purchased this vehicle. She told me she can't know everything about every warranty and told me she doesn't know what I would have wanted her to do. Maybe you should know what you're talking about and don't completely screw people over by giving them extremely detrimental misinformation. She is ignorant and lacks accountability or any compassion for her massive mistake. I asked to speak to a manager and had to leave a voicemail. It has been a day and a half and I haven't received a call back.

    Lakes Auto Center - car_dealers - Updated September 2026

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