Best thing John was on time, after that downhill. Never introduced himself. Came in the house and…read morejust started flipping lights on/off and started moving things. Put his phone and other things just anywhere. Did not communicate at all. We found a broken tv antenna cable after he left that my husband had to fix. Used our water faucet outside, didn't know he did that because he did not communicate with us. After trying to sell us his chemicals and taking our payment for services he just left. Not a good bye, are you satisfied, nothing. And he left these little grey sponge blocks, don't know what they were for. My husband's bowling ball was in the middle of our memory foam bed. No customer service or courtesy at all from this guy. I let this man into my house, he should be respectful. Before going to bed our carpet were still very wet. We had opened all window & doors with ceiling fans on since John left. The next morning carpet felt crunchy, not soft like it was. But the worst part I awoke to a wet dog smell. The whole house smelt terrible! I will have to hire someone else to re-clean my carpets. More expense. I will NOT be using this company again. Poor customer service. Filled out email survey sent to me immediately after payment. Called 1-888-637-9842. No respones. BEWARE!

Stanley Steemer (Ward Management Services dba) in Green Bay, recently cleaned carpets in a living…read moreroom and hallway and was supposed to use deodorizer. When I entered the place, it looked like they did not do a good job and smelled like pet. I re-cleaned myself and took pictures of the dirty water and will attach here. I contacted them twice and sent them my pictures and received no response. I suggest you go elsewhere if you want a clean carpet.

He was 2 1/2 HRS LATE and I had to move the furniture and some of his equipment did not work…read moreproperly

We had someone come & clean our carpets at the end of September. The technician was 4 hours late,…read moredid two services we DID NOT request and charged us for them (the total ended up being $60 more than we were quoted). When trying to get into contact with the manager/owner, I was told two separate times he would be contacting me and 3 weeks later he still hasn't contacted me back.

They didn't show up but I think they had something messed up. No pictures or anything else. Just…read morethat.

Need to have a portion of our basement pad replaced and carpet stretched following a washing…read moremachine repairperson's mistake on our first floor (water poured into our basement). We've had the water mitigated by another company, have estimates of the damage, insurance is making it right again and we are starting to restore. Inquired whether Jensen's does this type of work. They do. I asked, "Could we get an estimate?" Their response: "Maybe you should go with another company, we are a month out". My response: "That's ok, everything is 6-8 weeks out". Their response: "Something about your request doesn't seem right and I feel uncomfortable with this situation." My response: "What could be uncomfortable, I am asking for a service, you said you do this type of work. Do you not want to do business?" Them: "I am uncomfortable with insurance being involved and you have an estimate already from another place, why don't you go with them." My response: "Insurance isn't an issue, they are paying to rehab what is needed, the first company who mitigated the water gave us an estimate on the repair but we are looking at our options, so we found you online." I say, "It seems you are suggesting there is something odd about our request. I ask again, "Do you not want our business?". Their response, "No." So rather than saying they don't want our business to begin with, they push us to seek another provider then say there is something that makes them feel uncomfortable about our request. That is just strange to suggest to a customer! Just say you don't want to do a job, one that I can only assume must've been assessed as a "smaller" job. Be upfront with the customer! Not a good interaction.

Wasn't impressed when he pulled up in an old van. Very direct and condescending. Would not want…read moreto work with someone like that at all. And this is the response I get from him via text. Stay away!!! Your house smells like a giant animal turd be happy I even walked in the door. That was the lowest thing anyone's done to me in 33 years of working my business I hope everything turns to mold you deserve it.

Todd was called in to clean and paint . His employee flushed a cleaning rag down the toilet which…read morestopped our pump and flooded our basement. Carpet and floor tile were flooded. All he wanted to do was dry out the basement and not take out carpet. He was to move the appliances and wash floors. He didn't wash under appliances or walk in closet. When I questioned him he said he was done and not coming back and if I didn't pay him he was going to collections. This buisness was not professional. I would not recommend this business. Do not use this company.

All we needed were tile for our new backsplash and grout. I can't say enough as to how helpful and…read morepatient they were until we found what we wanted. Our contractor did the installation and preferred grout he was familiar with and felt was better for the job so we needed to return what we bought. No problems there either. If we ever need other tiling or flooring, we will go here first. Denise was great.

Installed carpeting in my basement. Did an excellent job. It was an all-day job and they kept…read moreworking until it was done. Would not hesitate to hire them again.

Working with Jamie S. on my tile selection was a breeze. It's like she read my mind after I shared…read morea few photos with her of ideas I had. She kept samples in my price range and listened to concerns and answered questions. Her communication is top-notch! I can't wait to share images of the finished project!

Worked with Aeva on finishing our basement and she was very helpful and knowledgeable. We have a…read moredog and grand dogs and she pointed out the pet friendly pads and carpet choices. She made the process very easy. The install crew was great, very professional and got done early. We recommend HJ Martin.