It's been a nightmare, fighting fraudulent charges, as well as billing errors…read more I was in and out of this facility in 10 minutes, yet, they billed me for my co-pay (paid upfront). Then, they also billed me for surgery, x-rays, and labs! I didn't have surgery, I didn't have x-rays, and I didn't give any blood! The doctor was completely rude, I would never recommend this place to anyone!! How do these companies get away with such fraud? Taking this one to the m Attorney General's office!!

Terrible experience trying to make an appointment. I had an urgent referral from another doctor for…read morethis particular office. The staff person hung up on me when I mentioned an urgent referral. I called back giving the benefit of doubt that there may have been a glitch, only to be told that the next appointment was over a week out. I reiterated this was an urgent referral as I was flying the next day and the prescription meds had not cleared the barotrauma. She hung up on me again. As a follow-up to my previous experience trying to make an urgent referral appointment on 8/11 and being hung up on twice by the office staff: When my referring doctor's office called to assist, the staff hung up on them as well. The doctors here may be excellent, but the front office management is actively blocking patient care and damaging professional medical reputations.

I have had problems breathing for over two years, so I made an appointment with Dr. Wyll. She…read morerecommended that I have a septoplasty and turbinate reduction and it was booked within a couple of weeks of my original appointment with her. Her office and her team answered all my questions and always made me feel comfortable. After my surgery, I was so nervous for my post op appointment that I just immediately cried when one of the nurses took me back. She calmed me down and really sympathized with my feelings, which meant so much. Dr. Wyll is very nice and professional and has a gentle hand even when a weenie like me is in her office. While I'm still in recovery, I am so pleased with my results. I can finally breathe again, it's like a whole new world. I have a chance at a better life thanks to Dr. Wyll and I am forever grateful.

Self-pay patients should know before booking: North Dallas ENT charges an additional $50 fee if you…read moredon't have insurance. When I called the office on 9/14/26, staff confirmed the fee exists to prevent missed appointments, but also confirmed it is not refunded or credited toward your visit even when you attend. A no-show deterrent you pay either way isn't a deterrent; it's a higher price for the same appointment, charged only to patients without insurance, often the people least able to absorb extra costs. This practice is operated by Texas ENT Specialists / Elevate ENT Partners, so self-pay patients at their other locations may want to ask whether the same fee applies. This is a billing-policy issue, not a comment on the physicians' clinical care.

I was a new patient last month (July 2026) and showed up early to be greeted by a very young front…read moredesk check-in person who was aggressive and had an angry tone and asked me for two things, which, I had my license and medical card ready but she asked for license and something else like a permit and I had to ask her what that was, she said my medical card and I did not say this out loud but wanted to say "why didn't you just say medical card" but it was my first time here so I didn't say anything , figured she was having a bad day. Then when I got to see Dr. Walter Humann, who only took about 3 minutes time with me and when he asked me a question, I was cut off before finishing my sentence. He was late getting in to see me because I heard him with the patience next door talking for 15 minutes about the FIFA soccer games, I get it, I enjoyed the conversation too even though I was just eavesdropping through the paper thin walls and I figured he would be in a better mood than his front desk staff person was since the convo with his patient was going so well. He was quick, seemed like he didn't care, and I felt just like a number and from the looks of my bill, I just paid his car payment (or maybe half a car payment, depending on his car). The audiologist Dr. Kelly Briley doesn't smile like she does in her pics, I felt like she was also wishing I wasn't there. She was cold, distant, even though I really liked her office, it was warm and inviting and I told her this, no response. After I paid my bill, made a follow up appointment and I had to deal with the same front desk person that checked me in and as she was checking me out, I asked her if she had the correct pharmacy on file for the script that Dr. Humann ordered and she said she did, but how could she since I didn't put it on my paperwork so I asked her to read it out to me to confirm and of course, it was wrong, so I gave her the right address and she got mad, and said "that is what I said" and her voice sounded so angry and evil that I just grabbed my bag and got out of there. Then, I get a call from my pharmacy, the script was called in incorrectly and they were letting me know they contacted the Dr. Humann's office to get it fixed. That was good and I waited, and waited, two days later, my pharmacy told me to call them since they are not getting a response, so I called, left a voice mail and it has been 3 weeks, no response to the pharmacy or myself. I decided to just ask my PCP to fill the script since I would not ever be going back to this office again. Please find a better ENT office, if you can, because this office, does not care about the patient, only the very expensive fees they charge for less than 15 minutes of service.

Dr Briley is wonderful and very caring. She has always taken the time to help me with my hearing…read moreaids. She makes herself available to help you if you have any problems. If you are struggling with your hearing, I highly recommend Dr. Briley!

The office was clean, the staff was friendly, and the waiting time was minimal…read more I usually visit the office in Bedford, but I needed to be seen asap and they were able to promptly get me scheduled. I don't have any complaints about this office or staff, if you're looking for a quality ENT, this is the place to start.

Office Experience: Poorest organized office I've ever experienced. I like Dr. Haroun and feel…read moreconfident about his ability, his experience and his personal demeanor but the office is poorly organized, does not give call backs as promised and hold times on the phone are extended (30 minutes yesterday). Also the patient portal had my phone number incorrect so I could not log into it. Labcorp text me over the weekend with test results but the office says that don't have the results!!! Over the weekend, I read the results and I have staph and MERSA in my nose! This is Tuesday and I should have been on an antibiotic treatment two days ago but still waiting to hear from the medical staff. Hold time today was only about 9 minutes. They make up a lot of excuses but never bother to say that they are sorry about the inconvenience. Prior to this frustrating experience, I had to see the Dr. in Southlake not my usual Flower Mound location. No one shared that there are two locations in Southlake so on my way to Southlake, I called and was put on hold for an extended period or time. I finally just picked one of the two locations and happened to get the right one but was about 10 minutes late because I was just driving around and holding on the phone! After arriving at the office, there were other frustrated patients there. So, if you choose this clinic, you will receive good medical attention but be prepared to have patience with the poorly run front offices.

My personal experience was this was the worst first-time visit I have ever had. I made an…read moreappointment with Gottlieb as I could not get into my normal doctor for a clogged ear, and his reviews seemed decent. I filled out the usual new patient paperwork and then was called back into see Gottlieb. When he saw my chart and inquired about a procedure I had done with a colleague of his in the industry, and I did not have glowing things to say about said colleague and my procedure, Gottlieb proceeded to chastise me for even showing up to see him for a simple ear cleaning. This Gottlieb guy felt he was so unworthy of being selected by me, a new patient, to choose him for a procedure cleaning when I could have just "gone to his idol instead," who, I may add, did a surgery on me that did not go well, was a complete failure, and made my condition worse, so why would I choose to go back to said provider that made my condition worse, or ever see him again? Read the room, dude. Were you really that clueless?? Apparently so. I have never in all my years of going to ear doctors (over 40 years) seen a man feel so inferior to his colleague at the sheer mention of his idol's name and then have the nerve to chastise a new patient for "choosing him" instead of just going back to this other colleague of his that he idolizes and feels a massive inferiority ego complex being mentioned in the same industry against. Total unprofessionalism; if he is that ego-sensitive to the sheer mention of his idol's name and anything negative mentioned about a patient's experience with said idol of his, which the patient has every right to say, as I did, he should not be dealing with patients in any form if he is that sensitive to a differing viewpoint that challenges his view. It's none of his business why a patient chooses to go to another provider, the reasons are many, and he shouldn't have questioned me for choosing him over another competitor of his. Honesty, It's none of his business, it is a choice who a patient chooses for medical care. I did not bring this conversation up initially and had no plans to even talk about it. He prodded me for information when he saw the other guy's name mentioned on the form and wanted details when I told him I was not fond of his idol colleague. This entire conversation was instigated and started by Gottlieb almost immediately after he came into the room to see me. This is the most unprofessional first visit I have ever had with any medical provider. I told my regular ENT about this interaction, and he was shocked at this kind of treatment and agreed that it was very unprofessional and bizarre. Terrible experience. There are plenty of ENT providers to choose from in the DFW area to help you with your needs; in my opinion you would obviously want to choose someone else who actually cares about you, the patient, wants your business, wants to help you, and won't judge you instantly and question you for even choosing to use their services or question you if your view on something or someone is different than theirs. Go anywhere else. I wish I hadn't seen this provider.

Dr. Gottlieb and his office staff are just phenomenal! I,…read morepersonally, don't like doctors who are over-coddling and sugar coat their responses and conversations. I want a real doctor who is responsible and genuine and that's him and his office! Dr. Gottlieb could easily read that right off the back and was just fantastic when it came to responding to me. Honest, to the point but I 100% felt and received top notch care. I had four other friends go to him for the deviated septum surgery and they couldn't stop raving about his work. I'm just now recovering and it has been such a healthy for the most part easy recovery. My face is looking great and not a lot of bruising! Surgery lasted an hour and that surgicare staff was just as amazing. Very rarely do I review doctors office but this was worth it!

Truly an amazing experience! After being turned away due to insurance at another office, (even…read morethough I was in self-pay) they welcomed me with open arms. The office was very straightforward about all pricing and every single procedure throughout the whole way. The staff is very personable. The doctor is extremely knowledgeable and I would recommend them if you are in the Denton area. Take the time to come here if you have any issues regarding your ears, nose and throat.

Great experience with this practice. Both locations (Prosper and plano) have been great. The…read moreperson who did my allergy testing clearly wasn't having a great day but the doctors are great and attentive.

Very easy check in for a new patient. Plenty of parking. Easy to get to from out of town. We had…read morean appointment with Dr Benjamin Damazo. Appointment was right on time! When has that ever happened? Quick, efficient staff. Dr Damazo was on time. Asked for history, then did an examination. All on video and still photography. Problem was well identified. Solutions were given and it was patient choice. Love that!! Look forward to correcting the problem with his help.

Dr Champion lives up to her name, she is knowledgeable and thorough and is Soo very kind! I…read morerecommend her to all my friend's who need a great ENT!

Very disappointed in this practice. I have always seen Dr. Lee when I needed assistance, and when…read morehe wasn't available the last time, I had to see Dr. Weibel. When I needed to make another appointment, I requested Dr. Lee. However, the practice would not allow me to go back to see Dr. Lee. I was told my records were transferred to Dr. Weibel (without my knowledge) when I saw him only once. It makes no sense to me for a practice to dictate which doctor a patient wants to see. I was told this was their office policy. I'll be moving my business to another doctor.

Dr Graham is the best!!! I brought my barely six year old to her because she was always sick. She…read morehad missed over 20 days of school and nothing was helping. Although the waiting room is always over crowded and ridiculous to the point of anger it is well worth it to have her as your doctor! Book for the first thing in the am if you go here to avoid long waits. She did adenoids and tonsil removal on our daughter scheduled instantly for days after our first visit. Our daughter missed almost 30 days last year and ZERO days this year!!! She is not snoring, sleeps better and health is a 180* turn around. She also helped us with a foreign object lost in our daughters ear that required her being put under and having it removed. We will trust her forever and recommend everyone we know to her! Note even with the many long angry waits I still have her 5 stars!

l just Loved Dr Jennifer, she's quick, through & efficient!, I go into the office & not hearing no,…read moreI leave & seems like I hear all the way to Canada, from TX! lol

Took great care Of my daughter and calmed her nerves. Great location for us. Thank you!read more

We have recently become patients at Healthy by Hillary in Wylie. We are so happy that we found her…read more She makes it her priority to get to the root of the problem. She is thorough in her questioning and her plan for your health. Her response time is very quick. She takes the time needed to be informative and clarify any questions.