Service and communication is excellent. I had a front fender repaired. The initial assessment was…read moreexplained to me including the process and price. During the repair I was informed at each step. When completed I received a thorough description of the work and result. Everyone was kind, friendly and highly helpful. They are my go-to. Thank you!

Excellent, friendly service. I had a scrape on my car and they buffed it out without issue. You…read morecan't even see where the scrape was. Thank you, Matt!

We've bought several vehicles from Hayford. They've been outstanding. I am simply a customer.read more

Bought a 5yr old used truck from Hayford. Reasonably priced. I came in an hour before they closed…read moreand offered to come back the next day. Sales was dead set on a sale that night. The finance department was very unhappy to still be there. I requested to use a loan through my credit union. They never even contacted my credit union. The loan they gave me was based off a credit score that was nearly 120 points below my actual score. My credit union verified my credit score when I refinanced pretty much immediately for almost a 4.5% interest drop. I had to go through the whole refinancing process less than two weeks after I bought the vehicle because Hayford automatically enrolled me in a loan with Wells Fargo with a credit score they got from Equifax. I opened a credit card with my credit union two weeks later and they used Equifax as well and found my score to be way higher. Furthermore a wire for the block heater was clearly identified broken prior to me purchasing the vehicle. Hayford claimed they would fix it. They said they'd call me once the part was in. Two weeks later still no contact by them so I call them and tell them if they are lying about their intentions to fix it to let me know and I'll fix it myself. They then say there must have been a communication error because the part was in stock when my truck was purchased. Their manager Furthermore told me I had no right to question their character because he's a man of his words. I told him to just mail me the part and I'll do it myself. Guaranteed they haven't mailed it and never will. I wish I had a better experience with Hayford and could recommend them to others, but I really can't. Worst expierence I've ever had with a dealership. Their sales team is pleasant and have some good employees, but their finance guy was extremely short and rude, and their manager was more concerned with his pride than he was resolving the issue. They also do not care about how they treat you once you sign the paperwork. I try to keep business local when I can, but I won't be back and won't be recommending them to anyone I know. In a small community reputation and integrity is everything. Not once was it offered to me for them to follow up on how my credit score was found to be 120pts below what it actually is. Nor did anyone apologize for the absolute cluster of a process they have.

I want to go get a tire put on there today yeah all my lug nuts were stripped on this tire so I…read moreknow it was going to take some time from to get it off but you break one stud then they expect me to pay for a new stud no I'm good on that so my bill was 262 dollars ask him how much the five lug nuts would be then my bill jumps from that $262 to $293 really $30 for five lug nuts come on now That's crazy but the bad thing about it is the stud you couldn't even help me out on that never going back there

Honestly, I'm a pretty frugal/stingy guy, and these guys check all my boxes. They deliver…read moreconsistently on quality, at the price agreed upon, without price gouging...and honestly, are just cool dudes. It's ridiculous to me that there's 1 star reviews. After reading them, they seem petty tbh. Take note that they only complain about $100 or less, and never about quality of work. I've brought multiple vehicles to them multiple times and there's only ever been one hiccup-- which they fixed and took full responsibility for. Consider me a loyal customer

Great people, easy to work with, been bringing my vehicle in for a year or so and always good to…read moredeal with

needed transmission replaced under warrenty. they way over charged the first time i came. $1100 for…read morea headlight assembley with no labor charge was my biggest problem. but right after the new transmission they installed failed within 3 days. i had to arrange towing to get my truck back there so they could fix it. had to go there because they messed up the last time. they did not give me a 2nd loaner knowing i live over an hour away. had to miss several days of work due to this. when i do finally get it back. i have to buy a battery before they would even test drive it to make sure it was fixed properly. i plugged in my scanner once i got to work less than 5 miles away and it is showing 19 codes already. not happy with them at all. good luck if you choose them. thousands wasted

I have had a number of vehicles repaired at Shafer Auto and have been very pleased with their…read moreprofessional work. No issues and I'm going back tomorrow to have them check out a braking issue.

Beware!!! Brought my car in to have lower ball joints replaced. The ended up breaking one of my abs…read moresensers. And said I would have to pay for it and they would install it free. Why should I pay for something they broke? So if you go to Shafer auto repair be prepared to pay for your parts if they break them! Totally out of line! I will be looking for a different auto repair shop. P.S Kevin the owner even admitted they broke the senser!

I've had 20 years of honest, quality service. Bought my car here and they take care of it. Great…read moremechanic. Highly recommend!

We brought our car here to see what was wrong...they said it had blown up...when we came to get…read morestuff out of it it had been parted out, no hatch back door on it!!! We were going to haul it to the junk yard for $$...nobody even asked us if they could take and sell parts off of it!! The owner said he knew nothing about it....wtf