We were welcomed right away, given great rooms and they were clean and clean comfortable. The…read morehotel looks to be in great shape and in a great Location. Lots of dining choices and conveniences all around. One suggestion : can you update the pillows with a couple firm with the softs would be a great combo. Just a suggestion. We love the Drury.

Nice hotel with great amenities. Close enough to the VA Hospital. Nice social time, with free food…read moreand drinks. Great Walk In Handicap Shower. 2 Shower Heads and a Seat.

SOOOOO AMAZING!!!! We were driving through the night and needed a place to stop at 2am. We found…read morethis place after calling many hotels and they were so nice. We got here and everything was so clean, fresh, and wonderful. The breakfast was amazing with so many options. 10/10 recommend!!

Surprisingly, this hotel was not bad at all. There was ample parking, a lobby with free breakfast…read moreand computer center available if needed. We had the two queen suite. The tv was a nice size plus sofabed. I really like the desk and chair area too. There's tons of restaurants nearby. There is a pool, but for some reason, it felt like a sauna in there. It was already hot outside, I didn't want to be in a warm indoor pool. The only reason why I'm giving a rating of 3 stars is because of two complaints. The walls were too damn thin. We could hear the people next to us very clearly! Thankfully there wasn't anything intimate going on, but there was a party happening, and it was just too loud - not the music, it was the voices! We were in room 223, so thankfully we were near to the elevators. We didn't even hear when people were out by the elevators, but I could clearly hear the guests next to us. Secondly, the bathroom includes bath/shower products plus hand soap and lotion, which is a plus, because that's provided less thing to pack. However, the toilet was too low! My 70-year old mother and I are both 5'4. She recently had knee and hip surgery, so she decided to squat over the toilet. I sat but hurt my knees using the toilet. Thankfully, my husband didn't come. He's 6'4, he would have had a very hard time. They need to install bars next to the toilet. Also the tub floor was slippery - again, mother with recent hip and knee surgery... that was not good!

Check in and out was excellent. Cheerful and very helpful…read more Room and linens were clean and odor free. Great job by housekeeping. Ice vending machine was "out of order", so had to go to a different floor for ice. Direct TV channels are not as intuitive as simply "use the Guide button". No curtains available to give suitable privacy or black out ambient light is our biggest issue. Mattress and pillows were so good (ten stars) you almost forget about the other annoyances when you wake up. Michelle's breakfast at 6:00am was great. With attention to ice machine and curtain changes management has the potential for all five stars from this long time Comfort Inn Choice Privileges member

Let me start with we were part of a room block, most checking in on Friday…read more We booked 2 Queen Beds for 1 Saturday night which was required for a stay to play softball tournament. We had prrof of only one night being booked. Friday our card was charged. Saturday morning on our way there, we had two more charges pending. We got there Saturday after our softball tournament and they had sold our room out from under us. Only room they had for us was a King bed, with pullout couch, that they had marked as ubsellable because the TV wasn't working. After over 30 minutes, they said they would comp our room and we would have no charges. Fast forward to today (Tuesday after our stay), one charge has cleared(we paid) and two are still pending. Speaking to the manager was a shitshow, stating we had agreed to be charged for the night we weren't there? Why would we do that?! She then only wanted to give us a partial refund. After saying we were just going to call corporate, she changed her tune. Hotel was clean, beds were comfy, breakfast was decent. Customer service out weighs it all though. And we have been left disappointed.

Wish they had those potatoes chunks for all hot breakfast because I can't eat eggs at all. Love…read morethe updates being done to the place can't wait to see what they do the pool area since it was closed this visit. We come here every time we visit our dads family in town since we live in Missouri. Always clean n nice staff. Nice if they had a cute dog area better set for pet owners. Our neighboring guests were horrible n loud in odd hrs for me n my dads rest. Better suit to keep those people further from small families but overall will stay here again.

We spent a few nights visiting family and stayed at this hotel. The property was immaculate, and…read moreour room was very clean. A special shout-out to Hannah, the housekeeper, who took great care in ensuring everything was perfect. Her attention to detail truly stood out. I also noticed that there was an indoor pool. I'm guessing it was probably somewhat heated because I saw kids swimming in it when it was under 40 degrees outside. Overall, I would definitely stay here again!

If you would like to turn back time and have a realistic experience what it was like to stay at a…read morehotel in the late 90's / early 2000's, then this is your jam. For those of us who already lived through it, there is a reason this property has 2.5 stars on Expedia. Let me start by saying the staff are absolutely wonderful! No qualms there whatsoever. Super nice with down-to-earth hospitality. Literally couldn't ask for nicer people. As for the environment, if you're sensitive to odors, then this place is not for you. When you enter the hotel, the overwhelming smell of perfume hits you. It's as if someone used a whole bottle of Febreeze followed by an entire bottle of your grandma's favorite Body Fantasy spray and sprayed it directly into your face. Check-in was a breeze, and instructions to find my room were easy to follow. After you check in and begin walking to your room, the odors at the front desk dissipate only to be replaced with the strong smell of weak weed. As if people have been puff-passing in the hallway every day for decades. This isn't a deal breaker for most people, but this is a hotel. The way the damp smell seems to cling to the carpet and walls is depressing. When you reach your room, you open the door, and immediately start coughing. Smoking indoors in public and private businesses was made illegal sometime around 2006. This room smells like mildew and cigarette ash have always existed here. As if people still smoke in here. The room looks as if it was carefully thrown together. Like good, clutter free, clean, and the AC unit was already humming. The beds themselves are not restful in the least. I appreciate a good, firm mattress, but these mattresses are like rocks. I slept seven hours straight, but woke up incredibly sore and feeling more tired than when I fell asleep! Lastly, there is a bathroom. I generally have no qualms about the bathroom. The tub is fat kid friendly (250+ club here.) The bathroom is clean and odor free. The water is nice and hot. There are VERY basic amenities. There are small signs of wear and tear on the bathtub seam and the back of the toilet which need some attention, but nothing serious. Being able to convalesce my sore muscles in the tub has been lovely. The heat lampnis the ceiling and hair dryer on the wall take me back in the best way. There's no fan, though, which helps explain the mildew smell. Breakfast is from 6 a.m. to 9 a.m. If there is anything other than your standard, run-of-the-mill continental breakfast here, then I will update this post. Edit to add: I did not expect a full, hot breakfast! It's pretty decent, and it looks like it's prepared with a lot of care. Thank you! I'm adding a star. A second perk of this hotel is that it is walking distance to The Hideout, which overall is a great place to eat. I do love the plants placed throughout the hotel. Implementing a lot more of these live plants will help clean the air. For any managers who read these posts, here are my recommendations on how to improve. 1. Remove as many fabrics as you can immediately and replace them with objects that do not absorb odors. For example, remove all of the carpet and install vinyl laminate planks or some similar hard flooring, like tile. Replace any curtains. They're genuinely ruined. 2. Repaint all the walls to help get rid of the smell. 3. Add mattress covers and mattress protectors to all of your mattresses. Replace the bedding or find a way to clean the smell out of it without using perfumes. I have had a lot of success using All free and clear with Lysol Laundry sanitizer. 4. Institute and STRONGLY enforce rules such as no smoking and no more than two adults under the age of 25. This will prevent the parties, decrease insurance costs, and decrease the damage. 5. Give your people a raise. I don't know what they make, but I know it isn't enough to compensate for rude customers and working indoors in smokey halls all day.

This place was clean, with good air conditioning, large fridge, and a microwave in the room. We…read morewere very happy.

clean well appointed room,staff was very friendly and helpful,comfortable bed and so many good TV…read morechannels! McDonald's is across the street...all at an excellent price. Will definitely be staying here again.

We stayed here during a road trip vacation. Unfortunately, when we entered our room, it had a…read morestrong odor of dog urine and felt extremely muggy, even though the rest of the hotel was a comfortable temperature. The front desk was quick and accommodating in switching us to another room, which we appreciated. However, the first room should never have been rented out in that condition.

The staff here are literally the best 10/10 amazing!! Thus my good rating…read more As of today, this Fairfield has taken steps to do some refresh and really they need to do more. As you can see from my photo the lobby has a recent facelift. The rooms are ancient but have some lipstick on them. They could use an overhaul though. The fitness room and pool are in trouble and need immediate attention. Southern Illinois may be a failing economy but people deserve a good place to stay.

I found the staff and property to be very nice. No it's not a brand new facility but it is super…read moreclean and the front desk staff in particular were always very professional and helpful. I am normally a Hilton person but if I came back to Marion I'm staying here again.

DON'T FALL FOR THE HOTEL'S PROFESSIONAL PICTURES! TRUST THE CUSTOMERS REVIEWS! You'll be in for a…read moreshock if you expect a clean room and halls that don't smell like weed and a working ice machine. When I checked in, they gave me the key to my 2nd floor room and told me how to get to the stairs. So, I asked, "Where's the elevator?" To my surprise, they told me where to find it. 1st room...237 Nice king bed. I tipped the sofa over while trying to pull out the sofa bed! Sofa bed had black spots and had several tears. Lamp shades were stained and torn. Microwave was dirty. I didn't bother going in the bathroom. I complained and was switched to another room. 2nd room...213 Nice king bed. Bathroom was okay. Sofa bed stained and worn out. Sofa pillows are filthy. Ceiling and smoke detector stained from water leak. Furniture falling apart. Floors dirty (especially underneath the sofa bed). Walls dirty. Lamp shades ripped. For some odd reason, there is what appeared to be a door sensor above the room door. So, I covered it up (Pics attached). The lady at the front desk seems like she is tired of the complaints (which would make sense because a guest that checked in after me was complaining when I went back to the desk to complain. They are adding new showers, so there are boxes in the lobby area. This hotel made me excited to wake up at 4am to get back on the road, when the plan was to leave a 7am. There are several other hotels to choose from in the area. Choose one of them.

My family and I walked into our hotel and there was this disgusting smell. We didn't know what it…read morecame from. I left for about 30 minutes, came back, and still smelled that horrible stench. One of my family members said it smelled like the food, Ramen. So I decided to check the microwave to see if there was Ramen in there. I open the microwave to see A PLATE WITH EATEN FOOD ON IT! Another problem that occurred with other family was first, the toilet was leaking. So they went to the front desk to ask for another room. They go to their other room and the room isn't even cleaned up! So finally on there 3rd room they got settled in.

Get the king suite!! the Jacuzzi bathtub in the center of the room is absolutely amazing!!!…read more It's spacious very clean. And the manager, Jason is super accommodating and goes above and beyond to make sure that your state is comfortable. The hotel staff are outstanding and provide excellent customer service!! I stayed at this hotel for three weeks last October and it really did feel like a home away from home! I look forward to another extended stay!!

You'd be better off sleeping in the bushes. It'd definitely be much cleaner. This hotel is…read moreDISGUSTING! I didn't expect upscale but I expected better than this! This hotel brings a bad name to the Choice Hotels brand. I've seen ditches that were cleaner than this room. I'm also pretty sure I got a bug bite. Fun fact...the hotel doesn't have an elevator, so request a room on the 1st floor if you're brave enough to stay here...but don't stay here!

The staff was very rude and I had a mouse in my bed. They didn't do anything for us while we stayed…read morethere. The owner and the manager was rude.

A lot could be improved! My husband works out of town and happened to be in this area so this was…read morethe location he was given to sleep at for the night. There were white stains all over the floor, you could see dirty dark handprints on the walls. The shower floor was black. There were not extra blankets or towels/ soap, nothing! The shower curtain had black prints on it. Just nothing was clean, it was disgusting.