Hansen's provides top notch service and excellent customer care. Sean is fantastic! They are…read morereliable, friendly, and experts at what they do. I will continue to bring my cars here and highly recommend for anyone looking for high quality auto service!

Sean is incredible! My husband and I live in Aberdeen South Dakota and he hit a deer. Luckily when…read morewe pulled over, Hansons auto was right there. We met Sean, and not only did he bring us comfort by taking in our vehicle, but he also took my husband, myself, and our children to our hotel. Not only was he kind and understanding of our situation and stress he was able to put our minds at ease knowing our vehicle was in good hands! Thanks so much Sean!! Your the best!

I called last week asking for a rough estimate to fix something on my truck. The gentleman asked if…read morehe could call me back he had to run home. I said ok sounds good. 24 hours pass no call back, i called it rang 5-6 times and then i got hung up on. so I don't think I will even try their services out .

Good prices and the owner will tell you what can wait until later which is rare. I like to work on…read moremy own vehicles and he'll even recommend what I can and shouldn't do myself.

Very kind employees. I had needed to get my car off the street and I didn't know what was wrong…read morewith it so I had it towed there. I didn't have any money to fix it right away for a few days and they let me keep it there FREE OF CHARGE for a few days. The mechanic ended up having to go on leave for medical reasons so I didn't get it fixed there. But if I ever need repair I would probably give them my business. They are kind and not money hungry as far as I know.

I got stuck in the gravel on the side of the road. Called AAA and was waiting for a tow truck when…read morethe police came and said I couldn't wait there. They called Colony Plaza towing. The driver pulled my car about 3 feet up onto the road. For that, they charged me a different amount than what was stated and damaged my bumper. When I called, they denied doing any damage and said the price difference was for taxes and mileage, and said their "normal" charge would have been $100 more. So I would steer clear of this place if at all possible. Now I'm stuck with a wrecked bumper or else paying to fix it myself.

Rude and shady AF. I offered my car as donation to Vehicles for Veterans. Last I heard, Mid-State…read moreAuto Auction was arranging transport. Rude s.o/b. name of Matt calls and wakes me out of a sound sleep at 7:45am says he'll be here in 55 min gives me no options. I call MSAA, they use a different vendor. That vendor, A to Z, tells me they've never heard of L&M. He is not taking my car. And I'll steer anyone and everyone I can imagine in whatever method possible to avoid ALL FOUR ENTITIES mentioned above. Now I'm going out to guard my car from this rude shark. Tried calling the phantom tower back (612 790 3558), he did not answer his phone. Phone number listed here on yelp for L&M, 612 323 8652, is disconnected. Big surprise. P.S. Heard back from A to Z: said did try the number and, turns out, guy does work for him. So nobody knows what anybody is doing and all claim this is not how they do business. And yet, they did.

My wife and kids were in an accident and the driver that helped out was fantastic! He was upbeat…read moreand friendly. my girls are young and shaken up. We appreciate Dan the driver!

They are awesome in waconia.. been going there for a good year now. There's one guy there Izzy?…read moreHaving a chemo brain episode right now. I think that's his name him and his crew are just great at there job

In for a oil change. Attendant offers new windshield wipers, not today. Then suggests a new…read moreserpentine belt, as mine is very worn. I refused and said I would check with my garage. Air filters:new in March. Made an appt with my garage, I was there when he opened the hood and pointed out the new serpentine belt that had been replaced in March 2025, 6 months prior at Pro Auto Repair in NYA. No wear and can see the next movers on the belt. Date of service at Valvoline September 14, 2025. The Manager was assisting the attendant with my car. Called CS at Valvoline and was offered a 20% off next visit. I refused and asked for a free oil change. Really, I'm probably not going back to Valvoline businesses anymore. The convenience is great, but some of their employees are running a scam. They have a very good computer system and know exactly who was working on my car that day.

Second time they've serviced my vehicle. I got my 2011 Kia Soul from CarHop about a year ago and…read morehave needed in-warranty service-- once for a power steering issue and this most recent time we found out the engine just up and quit. As long as they had the parts they needed, they were expedient and communicative. I honestly couldn't recommend Victory enough!

Overtorqued and Overpriced. Same Labor Rates as Dealership…read moreat about $200 per Hour with Hit and Miss Repairs. NOT Happy. Went in for a full brake job on a 2010 Prius. I supplied pads and rotors for all 4 axles. Was informed that, in addition, both rear calipers needed replacement. Total bill was estimated at about $1800. I swallowed hard and said OK. Went in to pick up vehicle next day. Lug Nuts were over torqued on all 4 wheels forcing me to return vehicle. Promised all was good. One week later, replaced rear brake caliper was leaking and turning on multiple dash lights. Asked for a price reduction from their $1100 labor bill (for 5 hours work). I was told "You agreed to it." How about I agree to never let you touch my families' vehicles again and inform the public of your sloppy and overpriced service?! I requested to take my vehicle to an alternate shop of my choice to complete repairs at Victory's expense. Victory insisted that I return it to them. Questions about how my vehicle was repaired went unanswered / ignored. Two separate inquires from the Better Business Bureau (BBB) and Minnesota State Attorney General's office could not get them to admit their sloppy work. My position is that Victory Auto has failed to demonstrate a level of competency from their two prior errors that I can in good faith trust them to complete the repairs completely and safely. Hence my request for reimbursement and to take my vehicle to an alternate garage of my choice. You may think that I'm a whiny customer who is never satisfied. I don't believe that's true. I had an ongoing relationship with another garage that lasted over 30 years. That garage owner has since retired. In those 30 years, I NEVER had a single issue with a vehicle's repair quality. Since visiting Victory, I am two for two on Poor / Subpar service. First visit, they misdiagnosed an AC issue. I eventually solved it myself. Second and more serious visit, I am left with a vehicle that I have had to have another shop correct Victory's errors for an additional $400 prior to it being road worthy. I'm 63 years old. Been wrenching and working on cars since I was 13. I've never seen a more messed up Shop. AVOID!