I just received a check in the mail this weekend. 5 weeks later. No parent company to reach out to…read moreif you are not satisfied with property management

I don't live here but I've know people that have and they've shown me emails from management which…read moreare beyond disturbing and harassing. My friend was recently out of town for a wedding and management was emailing her saying they saw her leave dog poop behind. SHES BEEN OUT OF TOWN! Another friend had a guest in town for two months and management wouldn't allow them to use any utilities. Wtf! They were visiting for months. You should feel welcome in your place of living not harassed. Because of this, I don't recommend this complex to anyone.

The York Brook apartments are an awesome place to live. I've been here since Feb of 14' and have…read morefew complaints when it comes to the buildings, amenities, and the staff itself. The residents, however, that is always a different story, of which most shouldn't be concerned, which I will explain below. Pros: Maintenance is awesome. They're VERY organized, and they respond promptly. If I could rate just the maintenance staff they would receive 5+. They're so helpful and kind, but keep in mind they're busy too. Just a few weeks ago I watched them give one of our residents a jump right in front of my apartment, all the maintenance man asked was to pass along the favor. The first time I've seen anything like this from any apartment staff, not to mention no charge for it. (In the winter, the maint. STAFF is ON TOP of keeping the lots clean of snow. Unfortunately that limits their ability to respond to minor calls, but I can understand that being a big priority) They have swimming pools, a tennis court AND a gym. Out of the three, I've only used the gym. Now this gym isn't state of the art or anything, but they have machines to work on every muscle of your body, and they all work rather well. Landscape. The landscape here is beautiful. They recently had a crew come in and take care of the landscape around the entire complex. Flowers and all, the outside is quite attractive and kept up well. Notices. The front office lets you know well in advance when something is going to happen. Just this year I believe all the residents received 3 notices. One being that the parking lots were going to be worked on, and that we needed to move our vehicles along X roads. Another was ComEd coming in to change our light bulbs to CFL's. The most recent one was to stripe the parking lot and remove all dead trees. We were warned well in advance, and had plenty of time to prepare for the event. The front office is prompt. We had an issue with one of our neighbors being loud with their bass all throughout the day/evening. After calling police twice, we decided to call the front office. They were quick, and prompt. Made a courtesy call to those we complained about, and there hadn't been issues since. Dishwashers. I had a very hard time finding a place that had dishwashers in their units. They work really well here, and I enjoy having them. (The water stays hot during the whole wash, you'll understand why I needed to say this when you read the cons) Electric heaters. They work WONDERFUL in the winter. The thermostats aren't perfect, so you need to learn what setting to keep it at to keep a comfortable temperature. Most residents here are respectful and keep to themselves, but are willing to lend a hand should you ask. People are just trying to live their lives, and that's one thing I like about the community here. Hallways. They are kept VERY clean. One of the staff runs a vacuum down the hallways every day (Even Sat and Sun) to keep the halls clean. I love this, and really appreciate them making an effort to keep the place in a decent condition. Cons: Hot water heaters. I would like to warn you now, the electric hot water heaters here are only 30 gallon tanks, there's one in every single unit. The hot water will pour into the bathtub for 5-10 minutes and stay luke warm afterwards. However, when I go to take a shower, the water stays hot for a good 45 minutes before it becomes luke warm. Parking. There's not much space to park after 10:30PM. These lots do become full. There's not much the complex can do about it, they already limit vehicles 1 per person listed on a lease (Two people in a unit means two vehicles). Water. The water here really depends on the building you reside in. It's based on how many people are in your unit/how much water is used throughout the entire building. The water comes to around $40-$50/month in the summer. The big kicker is, they use a company called AUM (I'm not sure if they have a choice). There's a $7.50 fee just to pay your bill online. It's ridiculous, and I wish this could be changed. I don't mind the sharing water bill with the entire building as much as I mind the company we're paying our water towards. Look them up on Yelp, you'll see their terrible reviews. Sound. Now, I can't really call this a big complaint. I can speak pretty loud and you couldn't hear it down the hallway. However, when someone above you is taking a tinkle, you may hear it and the flush. Other than that, sound quality is pretty good. Other Notes: There is no gas bill. I LOOKED and LOOKED for this when I was planning to move. I figured I would make mention of someone that may be looking to know. Nothing here uses gas (Maybe the dryers in the facility), so there is NO gas bill. Cats only. I know, this may be unfortunate for some and potentially a deal breaker. It's an effort to keep the place and landscape clean. No monthly pet rent either. One time fee.

Maintenance guy here Izzy is great! Hard worker. Friendly…read more We like to show people appreciation especially when they work hard and deserve it! Thanks Izzy for helping to maintain our halls n building

Me and my wife have called Arbors "Home" for over an year as we prepare to renew our lease next…read moremonth. Leasing rates are very competitive. Move-in condition was excellent - clean & all appliances in working order. The office staffs are always ready to respond to requests and I have found them invariably pleasant. I love that staffs keeping the residents informed through newsletters and regular emails. They also host social gatherings which are fun to attend as residents of the community. Maintenance staff is super quick to fix any work order and to clean up the snow as well keeping the community looking spectacular. Indoor pool and hot tub are awesome during winter. Fitness center is equipped with precor equipments. There is an ample guest parking around the buildings. Private entrances which are very uncommon in Chicago area make it feel like a townhouse than an apartment. Really glad we decided to move here, we don't see us leaving anytime soon.

I have lived here for a little over 6 years and I can confidently say this is the best apartment…read moreI've ever lived at. My view overlooking the pond is amazing. The office staff is professional and actually cares about their residents. Any issues are resolved immediately when I submit a maintenance request and the team is great and respectable. I love using the gym, hot tub and sauna with a indoor pool year round and enjoying the outdoor pool during the summer. Would recommend anyone looking to move to the Chicago suburbs/Naperville area.

Lived here for a year. It is a very calm and quite neighborhood, 10 minutes north of Aurora…read moreUniversity and about 5 mins off of I-88. They have an older property but have done a good job at maintaining their grounds. They have probably one of the nicest swimming pools I have seen at an apartment complex, however I never used it. Their rates are a little high in my opinion, and would have never moved if I didn't get a new job an hour north of there. The long drive and tolls were gauging me! Dorris the manager is a sweetheart and was always helpful, so were the maintenance team members. Kathy was always very nice to me too... I would recommend this place for anyone looking for a really quiet community. The downfall is that I drive a motorcycle and shared a spot with my car (which is logical so I free up more parking spots) but certain old, cranky, and miserable neighbors with nothing better to do were upset because I always parked in a spot where I could see from my balcony. Without having a garage to park in, I didn't like my brand new Harley Davidson out of my viewpoint. Also do NOT park in the fire lane, NOT EVEN FOR 10 MINS. N.A.P.D., are douchebags with nothing better to do than to ticket your car while you are unloading groceries. I received 2 tickets while living there when my car had the hazards on and the trunk open....smh. Then when my car had gotten plowed into in the parking lot by a fellow tenant who didn't see me that ripped my whole bumper off, N.A's finest refused to come out and fill out a police report because it was "private property!!!!!" Double standards, but nothing against CVW... Just saying, "watch out!"

I lived in Ascot Glen (formerly Archstone Willowbrook and before that, AMLI Willowbrook) from…read moreNovember 1999 to September 2012. Overall, it's not a bad place but by no means is it perfect. During my thirteen years living there, I found that the strong points of Ascot Glen were the maintenance, the location, and the fact that none of the apartment complexes nearby measured up (e.g., the ones in Westmont -- ugh). Yeah, there was some petty crime, and some of the wrong types of people occasionally showing up, but I never felt unsafe living there. The buildings are going on thirty years old, and as a previous reviewer indicated, the condition of your appliances might be subpar. Mine sure were, and the dryer in the building NEVER worked properly despite having been replaced twice... blocked ducts? All in all, I managed to make a good home at Ascot Glen for thirteen years before a job change forced me to relocate out of state. If you're looking for an apartment in the Willowbrook-Westmont area, Ascot Glen is about as good as it gets. However, if I had to do it again, I wouldn't have been so complacent as to spend as long living in the place as I did. FWIW... I hope this helps!

The new mangaement, TGM Willowbrook, are a bunch of corporate junkies. You'll just be another…read morestatistic. They forced our building to take unwanted renovations, and threatened a $300 dollar non-compliance fee. What really pissed me off was , "I screw you over and there's nothing you can do about it" smug corporate attitude they had. Here's a link to my facebook page with the photo of their "request". https://www.facebook.com/photo.php?fbid=1377858145816062&set=pcb.1377858252482718&type=1&theater

We moved here over a week ago, and our experience has been great!…read more We are in a 3-bedroom unit (without a garage) and it's quite spacious! What struck me immediately was wide doors, something I have missed even while living in 2500 sqft houses! Our heavy, bulky furniture easily moved past these doors without challenging the movers! The master bedroom could accommodate our king-size bed, with two side consoles, and a dressing table with room to spare. There is ample storage in closets, the laundry room, and the space under the stairs. ( I loved extra storage space) The built quality is nice and all the units are equipped with wi-fi ready smart-home technology. The community has regular amenities, with a children's park coming up soon. They are also very pet-friendly. They also maintain it well with regular and swift clean-ups. A shout-out to the administrative staff here. They are attentive, kind, and quick to respond to any issues that may arise. I have had good experiences with Paige, Bri, and Alicia individually and no one has ever fallen short. Kudos to these hard-working ladies. However, I wish parking was covered considering the weather here and we had a few bike stands scattered across the property.

Hi- The Belvedere Apartments are beautiful, however, please drive through at night and weekends…read morebefore Leasing. I have had many, many incidents. People smoke on their balcony, close to my car and my unit smells of cigarettes fumes often, and requires a great deal of cleaning on my behalf as I am allergic. My vehicle has sustained damages, and the Landscape company damaged my outdoor decor and scratched up the front door. Often there are late loud parties where law enforcement has docked on my door for video footage. The only recourse after investing thousands in my move and setting up my unit like my home is for me to move. I will upload photos.

Major ant infestation, when I say major, it is like hundreds and thousands, I wish I could upload…read morevideo on yelp to let you have a feeling of how many are there, never experienced something like this before (3 apt lived in past three years). We keep our apartment clean, and seal all food, but still, they just keeps coming. Too many crack in the building, it is a great location, but building and utility quality did not match its location and price.

Hi Corrine, These continued denials just tell people that your company plans to continue treating…read moreclients poorly. Very sad. I'm not sure if you are intentionally lying or if you've been given bad information. 1. Our issue of a refunded security deposit has NOT been resolved. 2. Nicole doesn't answer emails or phone calls. As I said, we've tried. In fact we had to contact Village Green mgt via Facebook before getting a response. 3. No, the expired check and envelope were dated beyond when legally due to us. Check the law that I cited.