We lived at Brittany Springs for 5 years. We terminated our residency in December 2020. We had the apartment professionally cleaned. A walk through was NEVER done. We had no issues with the management of the complex until Monday, May 24th. We received a collections letter for Brittany Springs for the move out fee. On March 3, 2021 a money order was personally handed to the accountant at the complex. And as indicated on Monday May 24th we get this letter. We did resolve the issue with Brittany Springs, it was determined to be the fault of the complexes accountant. Now the issue is having the black mark removed from the credit report. I believe it should the responsibility of who started this mess to clean up their mess. Make sure to make and keep copies of any and all transactions when dealing with any and everyone. read more

I don't live here but I was hanging at the pool with my friends who lived here and the manager came out and asked if i lived there, and i said no and he kicked me out. Then i was understanding because i didn't live there but it made sense. Until my friend and her sister got kicked out, her sister was 18+ as the rules say, but just because she didnt pay for the " property" and her mom did. she couldn't be there just because she didnt pay for the rent because her mom did. But the manager didn't ask any of the white people. Just me and my friends sister which are black. He was terribly rude and racist. I was planning to move here. But now i'll tell my own mother how bad and rude this place is. The manager was so disrespectful and threatened us. If the manager and his wife were more friendly and kind, I'd probably wouldn't of wrote this reveiw! read more

I've had the pleasure of living here for 2 years and couldn't be happier.. The entire staff has always been incredibly helpful. Thanks, Nisa Johnson read more

Britany Springs is one of the Best Apartment Community in Naperville. It is very Neat and Clean. Apartments are very good and spacious. Very near to route 59 and Fox valley mall. Many places are at walkable distance. People are very nice. Kids play in play area in the evening. Boys play tennis and beach volleyball. The staff of Brittany Springs is very nice. Replies to all your queries. I will definitely recommend my friends this apartment. read more

I have lived at Brittany Springs for three years. There have been three managers and I have to say that they do not care one bit about the quality of life you have while living here. There is garbage blowing all around and nobody picks it up. There are multiple people that take their dogs out and never pick up their waste. The Management doesn't care whether you are a good or bad tenant. All they want is to make sure you pay your rent. I have been a good tenant and when I ask for help they do not help. It is incredibly expensive and the only thing they do for the tenants is use our money to throw parties. If you are faced with a problem or a complaint they are not at all understanding. I guess they wouldn't mind living in the ghetto. That's pretty much what this reminds me of and they do not care who they rent to. Or keeping good tenants. read more

Great place to live in Naperville...Excellence in service!! The entire staff always greet you with a SMILE :-) and are courteous. REASONABLE RENT and lots of sign up perks. They got an awesome app called RESIDENT PORTAL which enables you to pay rents, request maintenance and much more without the hassle of calling or waiting.. The buildings are so well maintained you will not have problems, Incase if you have such they QUICKLY ATTEND to any problems that you arise. The kids play area, Tennis court and all the facilities are kept CLEAN every day by friendly courteous workers. The squash court, Gym are open always are rarely crowded. Love their FREE yoga classes. The Jacuzzi, indoor and outdoor pool area are both WELL MAINTAINED and sanitized. I could not FEEL SAFE anywhere else....a beautiful neighborhood with parks and trails.. A great place where anyone would get a feel of HOME as soon as u come..A warm welcome from your neighbor.. read more

I have been pleased with the responsiveness of the office staff. They all seem genuinely caring and friendly. Originally we thought we were getting this apt for a cheaper price, since that was what we had been told, but apparently things change, which is disappointing. However, we are still in the game and are hoping everything comes together so we will be able to live here soon. Looking forward to a nice place to call home for awhile. read more

If I was to choose heated cardboard box or Brittany springs again I would choose the cardboard box. I cannot stress enough to keep looking. Since I have been here we have had black mold, mice, appliance constantly breaking, tile issue, paper thin walls, broken clubhouse amenities, no parking spaces and list goes on and on. The only thing I can say the maintenance staff is friendly and you will become great friends as you will be seeing them often. Also for the office staff they truly are worthless and have no experience in conflict resolution. So if you want to move into a place where you can hear neighbors urinate, slam toilets and one that offers barely any privacy, you have a 4 star winner. I sincerely hope I can help someone not make the same mistakes and implore you to look at plethora of other places to rent (houses or apartments) in this area. read more

Brittany Springs Apartment Homes - The lovely infestation of ants in the morning - Apartments Near Me - Naperville, Illinois

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We have been living in Brittany Springs since 2013. We love this place, it is very dog friendly, the office staff and maintenance staff are great. They truly care about you and want to make sure that you're happy and this place feels like home. I've never had a problem reaching the maintenance staff to have small things fixed and if something major happens - my washer died, they were quick to replace it with a brand new washer. The office staff is great, Heidi and Natalie do an outstanding job. I love that they are always welcoming. They host multiple parties for the residents throughout the year and it really gives this place a sense of community. We've met some new people at the parties who have become really great friends. The grounds are well kept, even when we have snow they are quick to shovel and spread salt any time of the day or night. The maintenance guys are friendly, and always professional and respectful of your home when they are in your place to do repairs. Brittany Springs is a great community, and always feels like home. Cyndi W. read more

Moved here from Ohio for work, and after having a week to find a place Catherine went above and beyond. She made It easy to get everything set with paperwork when my boyfriend had to sign out of state. We love It here, It is so quiet and the neighbors are all friendly. Lots of nature which we also love. read more

The Good: It's a very dog friendly complex, the area is well maintained, the apartments are cleaned, the office staff is friendly (assuming you can actually get in touch with them). The Bad: The parking is terrible - there always seemed to be something going on that required maintenance equipment to take up 2-3 spaces per lot, in already crowded lots. The office staff is terrible to get in touch with. In the year my husband and I lived there we never successfully spoke to a person over the phone. The staff doesn't take or return calls (but were friendly enough via email or if you walked in to ask a question). Let's talk the legality of security deposits. IL law requires 30 day written notification of all invoiced amounts or the security deposit to be returned in full. This didn't happen. My husband and I vacated in April. In July we received a "second" notification of charges due (without invoices, just a letter saying "Pay us"). I responded with "You didn't notify us in time". There was a follow up of the invoices for cleaning services, but still no returned security deposit. I called the office to talk about it and they insisted that they had sent a notification within the 30 days but could not provide documentation. I was then told that if I wanted to fight it I could take them to small claims court. I attempted to go through the proper channels (sending a notification via certified mail, etc) but they ignored this and sent me to collections. Unfortunately for my husband and I we were also in the middle of purchasing a house and couldn't have that on our credit report. Fortunately the amount was small enough that paying off the balance/not getting our security deposit back wasn't really worth the time it would have taken to fight it. Which is, I suppose, exactly what they were counting on. This organization has no regard for the laws but only wants to make a quick buck and will use bullying tactics to do so. read more

Please note: They filter out all of their bad reviews on YELP! This is the TRUTH. Why filter if you have NOTHING to hide???? When we saw the model we fell in love with this place. That day we decided to go with Brittany Springs but they said they couldn't show us our unit because they were "working" on it. When we came back in to sign our lease they didn't take us over there first....they had us sign the lease, handed us the keys, and sent us on our way. Every other place I've ever lived in, including my new apartment, showed us before having us sign the lease. We find our building, park our car, walk up to our front door........we are facing the back of Wal-Mart. Okay...I can live with this. It's not the worst situation. Well.....we unlock our door, open it and WHAM......sewer smell smacked us right in the face. It smelled like someone died in our apartment. We had the disgusting smell, mold all over the window sills, cobwebs, dust and bugs everywhere, hair in the drawers, etc. The place was disgusting. Called immediately and complained...they sent a cleaning crew out...and sent maintenance out a few days later to fix the "smell". I was already fed up. Not to mention ALL of the appliances are extremely outdated. If you're going to have me pay market value....then I think you should offer the same upgrades all the other properties do. The place I'm in now has everything updated...including WINDOWS (Brittany's windows lock but when you pull the top half still opens) and it's cheaper than your MESS. The "new" carpet...is so poorly put it...it doesn't mesh with the wall trim and has nails sticking up all over the place. I have a child and they put me in a building full of dogs with owners who never clean up the dog poop. Not to mention the CONSTANT barking. My son stopped sleeping in his room all together. Parking is HORRIBLE. There are so many things I can't list them all. Everything they "fix" is a cover up. The smell...we were told to put tape over the hole in the laundry room. We ended up having drain flies and silver fish and were told there was no way to get rid of them....just pour vegetable oil and bleach down the drains. Anyways...if you can....STAY AWAY! The only decent part is the staff. Worst experience of my life. Pay the extra $50 in rent somewhere else. It'll save you a LOT of stress. read more

Brittany Springs Apartment Homes is a lovely Community. I've been a resident since 2007...need I say more. The Staff, Grounds and Location are Amazing, with wonderful events held at the Clubhouse for the residents and their families to enjoy throughout the year. There is always ample parking, and it seems like every year that they do pavement/parking lot upgrades. BSAH Staff are always helpful, and there have been some beautiful upgrades happening at Brittany Springs. My personal view is that BSAH is a lovely community with enjoyable amenities and a perfect location. P.S. Folks here seem to have a respect for their surroundings and neighbors, which is a plus! P. P.S. I nearly forgot to mention that Brittany Springs staff share community safety and maintenance tips that to me shows pride in servicing their residents. Kudos! read more

If your looking for location this is ideal, other than that expect to pay through the nose for rent and all utilities are ala carte. Walking in the clubhouse is beautiful but that's where it ends. They have a terrible ant and spider problem. Exterminators have been in my unit 3 times and the next day they were coming in from the air ducts and vents. All appliances and fixtures are the lowest, cheapest quality you can get but you can get an upgrade and your rent goes up a few hundred dollars a month. There is also cured resin laminate on the counter-tops and that scrapes and chips with everyday use. The windows are paper thin and its drafty all winter. If you don't get home by 6pm there are 0 parking spaces. There is an indoor and outdoor pool. Im going to say I was really intrigued by the indoor pool and asked twice if its heated. Its not, its like a greenhouse heated by the windows. After only using the indoor pool once for a short time, I was disgusted by the women's locker room. Thats very dated, not clean, chipping porcelain veneered walls along with small areas of mold in the corners. Id rather live in my car that spend anymore time in this dump. Find yourself another property!!!! read more

The best place to live in Naperville!

Or family loves living here. The management and maintenance staff goes above and beyond to take care of all of the residents needs. The community is beyond beautiful and wonderful. read more

From the beginning of my stay, I've been treated very well. The management staff at Britney Springs has been exceptional. They are very friendly, knowledgeable, and always attentive to my needs. When the snowstorm first hit this winter, your staff was out shoveling immediately. I would recommend Britney Springs to anyone that is interested in living here. Jeff Russo read more

In the three years that I have been living at Brittany Springs Apartments my expectations have been continuously surpassed by the attentive and professional staff. Heidi is always helpful, cheerful and quick to respond. Every time I have made a trip to the leasing building I have felt welcomed by Natalie and Heidi's friendly personalities. They throw several good parties a year and you can tell that the residents of Brittany Springs feel like a community as they get a great turnout! The maintenance team does a fantastic job at keeping the grounds looking top notch and are quick to address those heavy snowfalls. The apartments are spacious, the indoor pool is nicely kept and the fitness center is well equipped. If you are in the market to rent an apartment I highly recommend looking at Brittany Springs. You will be pleased with what you see and the way you are treated! -Bob Sladek- read more

We chose Brittney Springs over our former complex, Amli, and are so glad we did. Natalie & Carolyn, the manager are outstanding. I love our newly renovated unit & the indoor swimming pool is what really sold us. Everything is so clean and well kept. We feel more at home than we did in our 4500sf home we were in for 15 years! And you cannot beat the location. It's only been a week but can't see ever wanting to leave this community! read more

I wasn't to find of the attitude I got when I walked in. First impression is very important. The lady seemed to be angry at someone. Maybe next time it will be better. read more

Just moved in a week ago. What I can say, after a week of being here is it has been a great experience!! Jillian helped us from start to finish and she has been great. We were completely shocked at how welcoming and thoughtful Brittany Springs prepared for the first time we walked in to our new place. We had a menu and a voucher on our fridge for a free large pizza from a local pizza shop. We also had a Entertainment book, soap and Kleenex in the bathrooms and even a plug in air freshener that smelled good! It's little things like this that make a positive impact and made us feel welcomed and at home. So far we love it!! read more

We've lived here since last June and they've been great and very responsive to maintenance needs. The grounds are clean and how can you beat two pools and a 24 hour gym?! This place rocks!! read more

The place is just like the people who work at the place. Looks great on the surface. All smiles and very welcoming. Do not be deceived. The place is just old enough to have lots of problems from bad building practices from the 1990's. Things are maintained just for looks. Just enough to hook you and get you to sign a lease. Read the lease carefully. If you have a problem they will not resolve it if it is not an easy fix. Lots of problems with water and drains both inside and outside of the apartments. Definitely not worth the outrageous rent charged. read more

Lived here for (1) year. Jillian was GREAT from the day that we first toured through the day that we moved out. The unit was good as was the maintenance staff who responded quickly and efficiently to the few maintenance issues that we had. However, once it became clear to some of the office staff (other than Jillian), that we were moving, we experienced quite a bit of less than friendly attitude from that point on. Though we received our statement regarding the return of our security deposit in a timely manner, actually GETTING BACK our deposit became a huge headache. When the State of Illinois mandated (30) days had passed, I contacted the home office in New Jersey (Penobscot LLC ), to check the status of our security deposit refund. I was then provided with HUGE attitude by the person who answered the phone and brushed off to call back the Property Manager (Natalie), of Brittany Springs regarding this issue. When I tried to tell this person, that we had already received a statement from the property, her attitude worsened even further. I then contacted Natalie who got in touch with the Penobscot LLC. Natalie called me back the next day and told me that the accounting dept. at Penobscot "had never been told" to issue the check. I found that impossible to believe since we had already received our statement regarding the return of the security deposit very promptly and in writing, which even indicated a timeframe (10-14 days), for return of the deposit. Natalie told me that she was advised that the check would be issued and sent later that day. A few more days passed and we still didn't receive our check. Again, I called Penobscot Management in New Jersey, but this time asked to speak to the accounting dept. What sounded like the same person as before, once again (even WORSE, horrible attitude), brushed me off to call Natalie and refused to transfer me to the accounting dept. The next day, we FINALLY received our check. It's really unfortunate how this relationship ended since we really were happy with our unit and with the people that we met in the complex. read more

I did not find the experience of living at Brittany Springs pleasant. The neighbors often did not clean up after their pets. People would whip around blind corners in their cars, not looking where they were going. It would pose a danger for the children going to catch the school bus in addition to other cars. The apartment itself was of poor quality, especially the appliances. There was not enough hot water to fill the tub. The unit leaked multiple times during our two year stay during heavy rains. Maintenance would put large fans throughout the unit, and I would have to call them several times to complete the repair. We had received a flyer that stated that a robbery had occurred and so we had to make sure we locked our second floor balcony doors. Also flyers with scams related to someone wanting to repossess our car were placed in our door handle. Despite all this, the rent was exorbitant. read more