LOTS OF SHOES, BUT NEVER ANYTHING I REALLY LIKE…read more=========================================== I have been to this store numerous times, but I don't think I've ever purchased anything. The store is jam packed full of shoes, but I just haven't loved anything enough to purchase. Maybe I'll find something I like one of these days. They don't validate your parking unless you buy something.

Went on a Saturday morning. There is parking, but it's not…read morefree. With receipt and validation 1.50$. I was told it was free, but still got charged in the DSW parking area. When I was driving out at the toll machine I was already trapped by a car behind me :( I paid and left... That being said.. As you walk in, looks like it's supposed to be a higher end warehouse shoe store. All the products look great, but the customer service... I tried asking for assistance, but it was hard to find someone and when I did, I felt like I was slightly disturbing their day. At check out, the person there seemed quite dismissive especially when I didn't want to sign up for a member or give any points away. As I finished the sale, I was trying to find my parking receipt and just said out loud my thoughts of, where is my parking ticket, with out even looking up, they said in quite a dismissive way and shaking their head, ' it was the first thing I handed back to you.' There was one person there who was friendly, but it did not equal the rest of my interactions. The products there are fine. Prices seemed reasonable. There was a nice selection, the store looked nice, but the personal experience there... well... when I first walked in and looked around, my expectations were high, but in reality not the best.

First time at the Highland Park WSS. Small but clean location. I honestly expected it to be more of…read morea mess so I was pleasantly surprised. We went in to look for new shoes for my son. Found a couple that he was interested in. Inquired with an employees about a different size. He checked the back and then checked his handheld device for inventory. My son's size was not in stock but we were satisfied with the employee's willingness to help. After a little back and forth he decided on all white hightop Nike's. Fairly priced. The store seemed to get a little busy while we were browsing but we got lucky when it was checkout time. No line. No line. Fast in and out. Overall it was a good experience and I would come back to this location in the future. Bonus: they offer military discount

Steve is my go-to guy; dependable, honest, quality gear and service for a fair price. This is what…read moreI expect from my local bike shop. Thank you, Steve.

Department store with variety of clothing and accessories. Large layout with assorted name brand…read moreclothing and not too busy. Convenient order pick up area and friendly staff all around to help assist. Large parking lot area and easy to enter and exit.

Worst customer service EVER!!! . Tried asking the lady in the front my question , she was clueless…read morepretty much was more interested in handing out her coupons . Then I'm literally going up and down the department attempting to find a sale associate to ask a question , NO WHERE on site . Horrible customer service !!!!!

We needed to check out the wall for goodies. I appreciate the service because at least four…read moreassociates offered me a shopping bag. We picked up some sale items that had a bonus of 30% off !!! Parking is available in their lot behind the store or if you're lucky street parking. The store was clean and organized.

Huge selection, decent prices. Associates were really helpful when guiding me to the right size…read moreshoes. That said, they need better security. Last time I went, there was a man walking around the store openly huffing from an aerosol can. No one did anything about it.

The store manager Tom "for short" she was very helpful on helping me pick some stuff for work, was…read morevery nice and attentive

This review is based on the customer service provided by Jessica, the manager. I needed a very…read morespecific pair of shoes for my child's school project. I could not find them anywhere, came to WSS and found a pair but they were two sizes bigger. I was willing to get those even though they were way bigger. When I got to the register I told Jessica about my plight and she went out of her way to look for options in the store. When they did not have them she went out of her way to call 3 other stores until she verified one of them had the size I needed. It's nearly impossible to experience this level of customer service nowadays. Thank you.

This place has great selection in Vans, Adidas, Birkenstocks, and Uggs. A lot of shoe stores now a…read moredays are corporate owned and this place is small business owned. I'm a huge supporter of small businesses and I like that they're around to keep it going. They were previously Neo 39, now they're just Neo Pasadena. I love that the aesthetics of the place change. They even added roses to represent Pasadena. The way the shoes and gear is lined up doesn't make you feel overwhelmed with trying to look for the type of shoes you want. There's a guy name Rei and he's super helpful. He definitely knows what he's talking about when it comes to shoes. I will definitely be coming back here for all my sneaker needs. The place is located underneath the T-Mobile store, so make a sharp left and the store will be down the stairs.

Great business! Supporting local artisans and the Dena community! The have offerings from pop art…read moreto high end sneakers. Owners were very friendly and helpful, while also allowing me time to explore the store. The hats I purchased were from local Wolf Customs who have been using their platform to provide resources to those impacted by the Eaton Fire (Altadena). The hat pictured is a custom brown corduroy cap ($45).

Plenty of options at this store, located right on Colorado Blvd. Parking can be tricky, with only a…read morefew metered spots on the street, but it's much easier (and cheaper) to park in one of the nearby public structures -- the first 90 minutes are free, then just a few dollars after. The area itself is lovely, surrounded by lots of shops, restaurants, and cafés, so it's worth making a stroll out of it. I was purchasing the last pair of Converse in my size, which happened to be the display shoes. They had some light signs of use from being tried on by others, so I asked if they could offer a small discount. The attendant's response was very dry and dismissive -- just asked if I wanted them or not, without any attempt at customer service. It left a bit of a sour note to an otherwise well-stocked store.

I had such a wonderful experience today with Natan! He was exceptionally helpful and attentive. I…read morecame into just to browse and ended up purchasing this cute outfit! Natan literally went above and beyond to ensure I found what I was looking for. He exhibited managerial level of service, not sure if he is one, but he is definitely showing his eagerness and ability to fulfill the role. He offered help immediately upon my arrival and greeted me to the point where I felt seen. I appreciated that! I got a great deal on a cute two piece set, very satisfied!

Very good selection with very good merchandising of clothings , shoes and bags…read moreNice display with beautiful Vintage Levi's posters and antiques.