Where do I even start…read more
My experience with Westchester Cleaning Club has been consistently frustrating and unprofessional, driven almost entirely by poor management and communication, not the cleaners themselves.
To be clear: the cleaners are generally very nice, polite, and sweet, and when they clean, they do a good job. That said, there is a serious disconnect between what is included in services and how that is communicated. At one point, when I asked the cleaners to open the windows and clean the base inside, I was later accused by management of "micromanaging." Only afterward did I learn that this was considered part of a deep cleaning service. Rather than explaining this clearly and upfront, the situation was mishandled, and the blame was shifted to me. The cleaners should be empowered to speak openly and clearly about what is included, instead of staying silent and then having clients labeled as difficult.
Early on, even basic services were missed (for example, floors were not mopped). When I raised concerns, I was told that the cleaners had requested not to be sent to my home anymore, only for the company to later walk that back and say it was "probably a misunderstanding." That alone should have been a warning sign.
In October 2025, I had a cleaning scheduled and confirmed for December 28, 2025, which was cancelled at the last minute, allegedly due to weather, despite no official weather advisory or hazardous conditions. The cancellation only happened after I emailed to ask whether the appointment was still confirmed.
The final straw was January 30, 2026. I had prepaid for the cleaning, and it was explicitly confirmed twice by voicemail earlier that week. No cleaners showed up. When I called, I was told for the first time that the appointment had been cancelled because I had not "confirmed," even though I was never told reconfirmation was required (and it never had been before). When I questioned this, the representative Victoria hung up on me, twice.
Even more concerning: when I called from the phone number associated with my account, no one answered. When I called from a different number, they picked up immediately.
I was also told the company had stopped servicing residential homes--yet residential cleaning is still prominently advertised all over their website.
This is not about one missed cleaning. It is about repeated last-minute cancellations, inconsistent explanations, poor communication, and a complete lack of professionalism and accountability from management. I have emails and voicemails documenting all of this.
I would strongly caution anyone considering this company. The cleaners deserve better support, and clients deserve honesty, transparency, and basic respect.
