Awesome place this is my fourth stay!! My second time for New Years ... My husband an I love it !!! This is the best kept secret in Pa

lots of character in this place. very cool to see the brick and stone wall, the thick wood headers and beams and creaky wood floor. We had a studio room, small but well appointed, comfortable and clean. Check out the bar and have a meat too, food is awesome. i'd easily stay again. read more

Everything was good except noise. We could hear people walk on upper floor, running water from other rooms, and noise from parking lot. The worst was noise from construction started around 8am. These are not cool for the amount of money that we spent:( read more

We returned this weekend and had a much better experience. The ambiance is lovely and the staff friendly and helpful. The noise problem was mitigated by having a room on the fourth floor where it was very quiet. read more

The plumbing needs REAL work. While my wife was showering, a hank of hair rose from the drain. When I wanted to shave, I didn't have any hot water. Also, the windows are not tight in the winter. Cold came through ours easily. read more

The Lancaster Arts Hotel was a pleasure to stay at. The receptionist was professional and informative. The re-use of the historic brick building as a classy hotel was well thought out and tastefully decorated. Artwork located in every room adds to the experience and was appropriate. Our room was spacious, very comfortable and had a loft apartment feel to it. The bed was extremely comfortable and the linens were first rate. We received a complimentary rose and chocolates in addition to bottles of spring water which added to the overall experience. The architectural interest was also present in the bathroom with the use of slate, glass, stainless and mirrors. Our room also had a whirlpool tub which helped after a long day of driving. The complimentary breakfast was very nice as well with a good selection of fruits, cereals breakfast burrito and waffles. We ate at John J. Jefferies the Chef owned restaurant on-site, our review of that was top notch as well! It was hard for us to find fault with anything offered at this hotel which made for a memorable anniversary. We look forward to a longer stay in the future. read more

Lancaster Arts Hotel - Lancaster Arts Hotel Entrance - Hotels Near Me - Lancaster, Pennsylvania

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Absolutely gorgeous rooms. The nicest shower I've ever seen in a hotel for anything near this price. The service is good, though some of the staff are a little disheveled. While I didn't care for all the art, the hotel makes a great effort to absolutely fill itself with the work of local artists. A really lovely connection to the community. Two complaints, one minor, one larger. They take the arts theme to cheesy extremes. Instead of "Do Not Disturb," they have "Artist at Work." And so on. More importantly, the breakfast is good for a Best Western but a FAR cry from the standard set elsewhere in the hotel. The hotel restaurant, John J Jeffries is outstanding, really great locovore goodness. None of this translates to the breakfast, alas. Whatever. It's miles away the nicest place to stay in Lancaster. read more

This place is really nice- our room had high ceilings and was very spacious. The staff was friendly and they have bikes you can use for free, which was great. The bar has delicious cocktails and food. The reason for giving it 4 stars is the noise. It's REALLY loud. We could hear full conversations in other rooms. And we heard a woman singing in the shower. It made is whisper the rest of our stay. read more

Hotel- nice service. The riom looks great. Pretty new design. BUT.. we staied on the second floor.. and it was preety loud.. you here the elevator.. the out side.. and the ppl in the rooms near you very much. Maybe try different floors?!? Free parking. Breakfast- Look.. we didnt like the Breakfast at all!!! Maybe its just a bad worker day.. but every thing was cold and same even ice like they took it from the freeze (fruit, homelate etc.). Waffle not yami at all. We came 30 min before they close so they were pack8ng stuff and make sure we know it (wasnt so nice i think).. maybe thats the reason. . Hope for them.. if not.. they will loss ppl like that read more

I stayed at the Lancaster Arts Hotel in June 2015 for a wedding. Check-in went smoothly and I went to my room to drop of my bags. When I reached the fourth floor and exited the elevator I was hit with an awful stench. I entered my room and dropped off my bags. The room was nothing more than average. I left for ten minutes to meet up with the other guests in our party, returned to the room and got ready for dinner. I left for dinner shortly after 4:30 and returned around ten. Around 12:30 I noticed someone stole cash from my wallet while I was out of the room. I promptly notified the front desk and the person on duty was very respectful and took down the information. My husband checked out on Sunday morning and inquired about the report of theft as we hadn't heard anything from management. He was notified that the security cameras do not show anyone going into the room. The security cameras are motion censored and there is no view of the door to our room. The front desk provided him with a list of times they saw me come and go which did not match the number of times I actual left and returned as I often used the stairwell instead of the elevator. My husband requested they check card swipes. I received a voicemail on Tuesday stating the card swipes match what was seen on the video. It is obvious they didn't bother to check the card swipes because the video showed only half of the times I came and went from the room. I know there isn't much that can be done when money is stolen but don't lie and say you checked the when cards were swiped when you didn't. Don't stay in room 410 because the security camera has no view of the door and someone on the staff knows that. read more

Whoa! Place LOOKS gorgeous but , boy, was it poorly renovated. I stayed in room 412, a one bedroom suite.Bedding is not luxurious, sheets are poor quality, mattress lumpy, have must be set VERY high to warm poorly insulated room, bathroom VERY cold, seating LOOKS avant grade but is stiff and uncomfortable, door to bathroom doesn't shut and offers very little privacy since it has a shaded window in door. Maid service was AWFUL. For turn down, she didn't tidy the bed, didn't empty the trash or replace the toilet paper. She left a rose in a bottles and two mints. Restaurant offers imaginative, locally sourced cuisine but the prices are NUTS . Seriously, $32 for chuck roast?! Give me a break! I could buy 2 or 3 locally sourced whole chuck roasts for that money. I have stayed in TRUE four and five star hotels like The Four Seasons. This is not even close. read more

The hotel is very nice, old building with modern amenities and great art throughout. Nice turn down service. Very clean. John J Jeffries is, in fact, one of my favorite restaurants in Lancaster. However, they do not seem to care about enforcing a quiet curfew. I actually checked out of the hotel at 11 pm related to unruly guests who were told, but did not comply with the decency to be quiet in the halls, cracked the door to their room with music blaring. Then had the nerve to knock on my door and suggest that I "relocate". I relocated out the door! I strongly suggested that I not be charged for my room, to which I was told I needed to speak with management. I requested call from management the following day, but got no call, so clearly they are not concerned with customer satisfaction. The charges, of course, will be disputed. So, I recommend the restaurant if you are in Lancaster, I do not recommend the hotel read more

Went here this weekend for an art show at F&M. They were extremely helpful and catered to our specific needs. When we arrived, the room had a rose, two chocolates, and two bottled fancy waters - a pleasant surprise for my girlfriend. The ambiance was welcoming, organic, romantic, and comfortable - a contemporary rustic feel. There was also free wifi, a blow dryer, robes, & 100% clean. They also have art (duh) throughout the room & on the walls in the hallway- all for purchase. I would recommend to a couple, friends, or a single person on business. Not sure if this is the most family oriented place, as there is no pool or game room. They do however also have bicycles for rent. read more

Room was very expensive for what we actually got. No room service and our room was never cleaned while we were there. Continental breakfast was not great at all. read more

This is Lancaster, PA??!! We had to spend an unexpected night in Lancaster and discovered this amazing boutique hotel. Loved it - and wished we could have extended our stay. Our room was romantic and very special - 3rd floor. The front desk staff was welcoming and friendly. We also loved the in-hotel restaurant - JJJ's. We had an amazing dinner eating at the bar. The hotel is walking distance to the Lancaster train station - or a short taxi ride if you have bags. The free breakfast is also a huge plus. All in all a great value and a delightful find! read more

Loved this hotel. Fifth floor room was huge. Great shower, long stemmed rose in a vase, local artwork in each room and in hallways, breakfast downstairs, free parking. The JJJeffries restaurant and bar were wonderful, on the main floor, frequented by locals so make a reservation. Loved everything about this hotel. Downtown Lancaster. Ez access to the area. read more

We ate at John J. Jeffries out on the beautiful Terrace. The food was delicious. The fact that the restaurant has many sustainable practices and sources most of its items from local organic small family farms is an added bonus. My friend works in the business and asked for a tour of the kitchen. It was one of the cleanest kitchens I have seen and there was no microwave. We did see large pots of roasted bones which they explained is a 4 day process they use to make their sauces. Ask for the tour if you go as we saw them bring other diners back as well. My group had 3 different entrees that were under $20 and tasted great, so I don't know what the bad rap is on price. The house water was a nice touch. Triple filtered in house with an RO and carbon system. The great selection of local micro brews on tap fit our group well. read more

I hardly ever give 5 stars but i couldn't wait to write a review! This place was right up my alley. A creative, modern, and artsy hotel! As soon as you go in its super welcoming, with warm apple cider while you check in. The staff is extremely friendly...The rooms are amazing and the bathroom. The breakfast was great and free! I got a rose delivered to my door! The beds were really comfortable and there were other creative aspects but i don't want to ruin it for you..just go there! :) i got a discount because I'm a AAA member! read more

this place is fine. we were in town for a wedding and it was either this or a boring mariott that was twice the price, and this one had more character. it's funky and overall a decent place to stay. it's not super luxury living but the negative reviews here nearly scared me off and i'm glad i kept the reservation. it's fine, it looks exactly like the pictures, it's not in a ghetto, it's attractive, bed was comfy, room was attractive, though the soundproofing problems reported here are true. people outside our door in the hallway were quite loud, but so were the poeple in the next room. we could hear them talking nextdoor. there was no one outside in the parking lot but if there were, we would probably hear them too. none of it was disturbing our sleep or anything like that, though. breakfast was ok, nothing special, and the restaurant inexplicably closes a 9pm. on a saturday night. ridiculous! but overall our stay was fine and if we ever came back to lancaster, which i'm sure we won't, we'd stay here again. read more

Cool spot, but subpar service. I had to call the front desk three times to notify them of multiple leaks in the bathroom. At first they said they couldn't do anything because they were booked to capacity. Only after I was literally walking out of the door to attend a wedding did they offer to switch rooms. At this point I would have been late to the ceremony so I explained that it was not feasible. They wound up refusing to make any other accommodation. Disappointed. read more

Wonderful, hip, comfortable hotel! The staff was wonderful, the room was incredibly comfortable, and I loved the restaurant/bar. But it's the local art that really makes it for me. I love staying in a place that is so connected to the local community. Don't miss a chance to stay here--highly recommended. read more

WOW!!! What a find!! Was looking for a romantic birthday overnite away from NYC and this is PERFECT!!!! Totally industrial feel, yet cozy. Rooms were like NYC lofts...beautifully decorated. Staff was truly helpful too! The bar in the hotel was hopping Sat night. Had an AWESOME weekend!!! Try the Brewery Tour package. They give you a gift certificate for $30! Great free breakfast too! read more

We had a wonderful stay at the Lancaster Arts Hotel. It was chic, clean, beautiful, and cozy. I loved staying here for a one night getaway from D.C. Hands-down- this is one of the best hotels I've stayed in Lancaster. read more

We thought the GPS broke when it said our destination was 300 feet away - this hotel is smack dab in the middle of the hood! I am born and raised in Brooklyn, NY so when I tell you this place is in the hood, it is, okay? Definitely not a walking area like the hotel's website says it is. We had booked a double bed suite for three adults, when we got into the room there was only one bed and a love seat with a twin sized (not even full) pull out bed. However, when we went to pull out the bed it hit the wall! - there wasn't even enough room in the room for the sofa bed to pull out and function as a bed! They didn't put any sheets on it either. So we immediately went downstairs to figure out how a reservation made in advance for a double bed room for three adults resulted in a room that could not sleep three adults. The workers were very rude, they started saying they would send someone up to rearrange the furniture so the sofa bed could pull out but, for what they were charging us a night there was no way in hell any normal adult would want to sleep on a twin sized pull out any way. We asked for another room and they said they did not have any. After arguing we decided maybe this was a blessing in disguise because the neighborhood looked so rough and we did not know what we were going to do after sunset driving through it. We left and booked another hotel near Paradise where it is safe, two days later on the local news we saw that someone was stabbed two blocks from this hotel!! Also, be aware that this hotel has a parking lot but, does nothing to regulate it- they do not do parking passes and anyone is free to park in the lot- so it gets full from other people leaving guests to park the street. read more

My husband's family lives in Lancaster and we've stayed at many hotels in the area over the years. The Lancaster Arts Hotel and restaurant were great! Beautiful building in a great location. But I couldn't sleep. At a certain price for a room I expect bedclothes, real bedclothes...Our king size bed was made with all king size flat sheets. If a flat sheet was used on the mattress instead of a fitted sheet that would be bad but, ok. But, the duvet was layered in between two flat sheets as well, and the whole shebang was tucked under the mattress. To get in you have to pull it out from under the mattress and so the bottom sheet comes out as well. I was truly annoyed. Fitted sheets and duvets covers, real duvet covers, these are important items in a hotel room. Also, afterwards I got an email from the hotel asking about our stay. Which said, "If there is something that we could be doing better, please Email the General Manager." I did email the General Manager, no response. read more

I've been staying in hotels that are part of the Historic Hotels of America, after unexpectedly awesome hotel experiences in Little Rock (Capital Hotel) and other random cities. I wasn't disappointed in the Arts Hotel being a memorable destination. First off, the restaurant was AMAZINGLY good. Going to cities like LA and Brooklyn where the "farm-to-table" is the draw is just window dressing compared to the menu at JJJ. I also had a good quick and relatively healthy breakfast provided gratis by the hotel. The room was comfortable, almost too big for me, and the bathroom was super clean and modern. I will stay here next time I'm in town, no doubt about it! read more

Our overnight stay on New Years Day was a Christmas gift from my husband. Unfortunately, the restaurant was closed, but we had an amazing dinner at The Belvedere Inn. This was our first stay at this hotel, and we loved the rustic, artsy look of it on the Internet. The hotel is a converted factory, and many of those details remain - adding tremendous character. There is artwork for purchase throughout - our favorites being the pictures displayed in our room (we're still considering purchasing). Our room was very clean, comfortable, and quiet. There didn't seem to be many people, so noise was not an issue for us. As far as negatives, we only had a few. The front desk people were just ok. My husband actually informed one of them that the restaurant was closed when she began detailing us on the hours etc. Our room was extremely dusty. You could see the dust flying through the air. I dropped something on the bed, and the dust from the bed went all over. I think it was due more to the heating system (or something) than a lack of cleanliness. Also, there was no way to turn the shower on without getting sprayed. We also had difficulty with the Internet - very spotty. Last, we enjoyed the breakfast. Nothing fancy, but laid out beautifully in stations. There was a good variety of juices, breads (including bagels), jellies etc, hard boiled eggs, breakfast burritos, cereals and yogurt. The only fruit offered were bananas and apples. Along with the coffee, there were several coffee syrups offered. We would absolutely stay here again - and make reservations at the restaurant. read more

I am so disgusted with this hotel. My husband and I always look for boutique style hotels instead of chains when traveling and try to support local businesses whenever possible. I was scheduled to be in Lancaster for work and stumbled on this hotel through hotels.com. After looking through the photos and reviews, I eagerly booked a two night reservation. Then, my business plans changed and I needed to adjust my reservation to new dates in December. After telling me TWICE on the phone on two different days that they would authorize this cancellation or change, the hotel refused to authorize it when contacted twice by hotels.com. Not only that, after talking to Amanda for the second time yesterday, I was told that she would call me back within 15 minutes and she never did. For a small business that is marketed as catering to customers, my experience was anything but. I will be looking for somewhere else to stay in December, that's for sure. read more

Here on business; wanted to try this highly-marketed "boutique hotel". Very disappointed. For a $200/night room, tons of noise above us, and, despite being assured by front desk we could do this, couldn't get drinks sent up from the bar and were told by front desk staff, "I don't know what to tell you", whereupon they then HUNG UP ON US! We're told by bartender that fro t desk staff is new & untrained. Overall, big disappointment and will not recommend this place. read more

HORRIBLE NOISE PROBLEMS repetive banging sounds, as well as paper thin walls.

So far so good. Arrived day 1, room is fantastic, came with chocolates and spring water, both gone already. Bathroom is luxurious. I was a bit reluctant at first to make reservations at a non-chain hotel, but this was worth it. Bring you wine- there a wine refrigerator in the room. Nice bathrobes. Bed is comfy. read more

We stayed for 7 nights. Loved it immediately! Very cool loft style room. We received a rose every night for the turn down service and had a bouquet by the time we checked out. Very nice linens, towels and toiletries. Comfy bed and plenty of pillows ranging from firm to soft. The first night someone above our room was walking around with heels on, which was loud due to the beautiful hardwood floors. But she must have checked out day 1 as we never heard anything after that. Our room was away from the elevator so it was quiet. Walking distance to Iron Hill Brewery and The Fridge for food and drinks. Overall, very nice...we will definitely be back! read more

Worst reception/front desk i have ever encountered. The staff screwed up our reservations & didnt have any other available rooms.they knew it was their fault & still did nothing to accommodate us. Not only were they not helpful or apologetic they were rude & made us feel very unwelcome. I will never stay at this hotel again. & would recommend everyone triple checking there reservations, because they make up whatever they want. read more

this is a stylish and comfortable hotel. However, there are two main drawbacks: First the elevator is not only very slow but so noisy that rooms near it should nit be sold to guests who want to sleep at night. Be warned. Second, the hotel makes much of it's art heritage and its sophistication; there's art on the walls, the decor is stylish and some of the art is actually quite good. The front desk people are called "inspiration coordinators" but the food here is completely off the mark. In the same building is a superb restaurant serving local, organic produce.Yet in a surreal contrast, the breakfast seems to have been created by someone on loan from MacDonalds. A sampling: The bread comes in three varieties, all of them surely bought at CostCo. You know the type: so ultra processed as to weigh almost nothing and taste of even less and if you roll a piece up into a ball and throw it at a wall, it will likely stick for several years. The butter comes in those little foil packets and bears about as much resemblance to butter as Carnation does to milk from a cow. The jams come from Smuckers in those little foil packets and given the brand, you can be assured they taste of nothing except colored syrup. The cereals are the cheapest available (no stone ground oatmeal here) and horrible. All of this is especially disappointing because Lancaster has some excellent artisan bakeries and this is Amish country so there are great sources of local produce. It's as if the hotel was designed by someone from NYC and the breakfast menu was bought and prepared by someone from the UN more used to supplying a refugee camp. read more

My wife and I stayed here for Memorial Day weekend in 2015. The hotel is not bad looking but our room (209) was very noisey and we received no cleaning service. We received turndown service one day but came back to our room the next day to find a rose on the door handle but the room had not been cleaned at all. The noise and lack of room refreshing was a big disappointment. read more

Lancaster Arts Hotel is absolutely beautiful, however it's extremely noisy. My husband and I were excited to take our first overnight trip away from our kids. It had been six years since our last trip alone. The good - the hotel is beautiful and clean. The beds were comfortable and I loved the vanity sample sized amenities. However, be prepared to not be able to enjoy a quiet nights rest in those comfortable beds. We could hear our neighbors talking, laughing, and flushing the toilet until 2 a.m. They weren't loud, the walls are just incredibly thin. Additionally, the hotel is located at an intersection, and you can hear traffic throughout the night and people talking outside. I've stayed in hotels in city settings numerous times, and outside traffic noise was never an issue. The hotel needs to upgrade their windows to sound proof their rooms. It was my first trip in six years and I only ended up getting 4 hours of sleep. I was so disappointed. I strongly suggest you pack ear plugs if you plan to stay at this hotel. read more