First they cancel my condo insurance because they said I didn't pay before the due date (check sent…read more12/19, due 1/6). Then before I can put a stop payment on the check, I find out they cashed it yesterday. Now I have to wait about 10 days for the refund check to get here and it's going to take another few days to clear. Why TF did they cash the check knowing they canceled my policy? They kept trying to make me do online payments, but until they can guarantee me 100% that my info won't be compromised I refuse. I know a lot of people whose credit and debit cards have been compromised/hacked. I also have an auto policy (2) with them and I don't get the bill until close to the end of the month. Then they keep sending me notices that my payments are going to be overdue and my policy canceled unless I make an online payment. WTF is up with that?? Needless to say, I'm looking for a new insurance company.

Been with LM for 20 years since we purchased our first home…read more Our policy included our homes, cars, and in the works for life insurance. Unfortunately I had to make a very difficult and stressful decision to cancel and seek another insurance company. We added my son and his vehicle to our policy and it was taking too long to get his policy "approved"?? After several phone calls to the 1-800 number, I was told that the "approval" is pending on the "backend"? wuh?? I'm so confused! Waited a week and called back and was told they don't show anything in their records of me adding my son and his vehicle to our policy, I have no choice but to find coverage for his vehicle else where, as I didn't have any energy to deal with this. Additionally, there was bad weather that caused damages to our roof as well as to the homes in our general neighborhood. My neighbors were approved with their insurance company after filing a claim for their roof, but not ours. We were denied, they also sent a forensic to investigate the roof damage. The claim process was quick and the Adjuster was friendly to work with, it was very disappointing to had been denied, made me feel like we have home insurance for nothing. But anyways, time to move forward...

Sean was very helpful and responsive in getting my mom her home and auto insurance. He answered…read moreall of my questions in a timely manner. My mom said he was very friendly and patient with her. Thanks!

Don't get policy from this agent Sean huh his office staff sucks don't communicate well, don't…read moreanswer phone calls and don't listen to customers request. It took a whole week to get a hold of them. I don't recommend this insurance. Go somewhere else trust me.

Toni is wonderful! She is knowledgeable, responsive and very professional. She answered all of my…read morequestions and overall made me feel 100% comfortable doing business with her. Her Customer Service was 10/10! Work with Toni, you'll not regret it!

Used manny boenconsuejo for a quote. They said they never got my paperwork when I emailed it…read moremultiple times. Then they said I didn't qualify because my credit wasn't good enough. Those of you who know me. Know my credit is stellar. There was no credit report done by them. They just dropped the ball. Use Colon Alos at StateFarm Ewa Beach. Way better treatment. Sad thing is this insurance agent is supposed to be family friends.

Our personal representative retired, and I had to deal with calling the 1.800 number on the…read moremainland and had a bit of trouble with the communication process regarding a time sensitive issue. Deborah Sumulong a local representative stepped in and handled this matter immediately. She told me to contact her going forward and she will be glad to assist with our concerns. Deborah provides the personal attention we need and makes us feel very comfortable with handling our home, cars, and life insurance policies. She is knowledgeable about her job and with any questions we have. Deborah is dependable, patient, friendly, and responsive to emails and phone calls. Again, I appreciate the personal care and attention provided by Deborah and the reason I intend to keep my policies with Liberty Mutual.

Zero loyalty! I had LM for years! I get a text message stating my payment didn't go through. My…read morecard that was on autopay had been hacked. So I immediately updated my card info as soon as I got the text. Thought it was all good because they emailed me confirmation that it was updated and my balance was $0. Then I get a letter over a month later stating I no longer have insurance with them. Called the local number and hung up after 90+ minutes on hold. Spoke to their nonlocal agents who all said I needed to speak with a local agent. At the end, they said they couldn't do anything to help me and to find another insurance company.

Marcus is super quick and helpful! Highly recommend him for all your insurance needs.read more

I'm not a big customer of Markus' as he insures my KoOlina condo. But despite my small footprint in…read morehis business he is THE most responsive guy (in any business I deal) to my requests. He must have this built-in alarm anytime a customer has a question or issue. Through his great customer service I stay with Allstate. I highly recommend his agency

I'll only take time to write an excellent or poor review. So this review is for receiving EXCELLENT…read moreservice from this team! I was put in an unpleasant scary situation with AAA when they supposedly signed me up for a homeowner and auto policy. Approximately couple weeks later and after they collected my premium payments, they basically told me that they would have to terminate my policy because the property value exceeded their limits! They didn't even survey my property! Then, they said the policy will terminate in about 21days! They even advised for me to cancel my policy with my previous insurance company. Basically, AAA they left me in a bad situation and now having to find another insurance company in 21days. I have never filed a claim for this 70yr old home. A friend advised me to contact their agent Lance Arakaki at StateFarm which I did on Good Friday (holiday). I explained my urgent request to obtain insurance. He was very professional, gave great advice on StateFarms requirements and the process. He emailed me exactly what he needed and kept me informed almost daily on the status of my application. He took the seriousness of my situation knowing AAA was terminating in couple weeks! Lance called me yesterday to tell me the great news that they will be able to insure my home and auto for a competitive price too! So Lance and his team members Erin and Leslie pulled a miracle in 1 week!!!! I've learned so much about this process and the importance of working with knowledgeable professionals! I highly recommend you contact this team if you are looking for an agent. Lance and his team will definitely be there to support you and give honest advice! Much appreciated and thank you to Lance, Erin and Leslie!!!!

First time meeting Lance since my previous State Farm agent retired. I had to make changes to my…read moreinsurance policy and was given the opportunity to meet with Lance to go over my current policies. I'm so glad we were able to meet with him, because he was very informative and made me think about what other ways to keep my assets protected. We felt very comfortable speaking with him and never felt like he was being pushy. If you need an insurance agent , definitely go see Lance and his team

This place is awesome. They actually can bring your title documents to you, but I like coming into…read moretheir location. I like how the staff here will privately go over your documents in one of their mini conference rooms. If you have questions, they will answer them. Parking: when I first came here, the GPS told me to go by Ross. It is WRONG! Park at the top of (3rd floor) Pearlridge uptown, by Kaiser or that Kids Dental clinic. There is ample parking. Staff is very helpful! They make you feel welcome and comfortable. Overall, I had a great experience working with them. They are efficient and have multiple locations too.

The receptionist is always very friendly. Very accommodating for signing appointments and deposit…read morecheck pick up and drop offs. I actually always have pretty positive experiences with all of the First American offices. The Waze directions are wrong though. The first time I came I got lost but when I called the office they were very nice in explaining their location. It is located on the top level of Pearlridge Downtown, same level as the top of Macys. Enter from Moanalua Road and turn to the left and it's next to Kaiser and the pediatric dentist office. Lots of parking too!

Maila Jansson and her office staff have been very helpful and accommodating as they had answered…read moreall of our questions and concerns on both of our automobile and Homeowner Insurance policies. We will be glad to refer any of our contacts to this State Farm Office. They have made us feel very comfortable and have provided us peace of mind on our insurance. Please keep up the great work! Mahalo, Henry and Jenny, Very Happy Clients

10 years paying customer apparently doesn't warrant a simple courtesy from this branch. I was told…read morei would be called back and left hanging ‍ No help maybe geico will have more time