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    Lance Plumbing

    5.0 (4 reviews)
    Closed 8:00 am - 5:00 pm

    Services - Lance Plumbing

    Plumbing inspection

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    4 months ago

    Friendly, reliable service. I highly recommend. Family owned. I always like to support local business owners.

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    4 years ago

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    8 years ago

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    Mr. Rooter Plumbing of Saratoga Springs

    Mr. Rooter Plumbing of Saratoga Springs

    4.0
    (13 reviews)

    They came the next day to repair a problem we were having with a power flush toilet. Two…read moretechnicians arrived and dealt with the problem efficiently. It was a one man job than only took about 30 minutes. I'd give them 5 stars except for the price, which was not unreasonable for the time spent. I assume I was paying for both technicians when it was a job for only one. I will use this company again, though.

    I put out a Yelp request to get estimates on some work for my home. As Yelp does, it contacted…read moremultiple companies. Mr. Rooter was the first to call me, and schedule for an estimate. I mentioned that we are selling the house and we were looking to repair an issue with the water pressure for the new owners. The plumber that came by called me and told me his recommendations. Two days later, I received an estimate for much more than what was recommended on the phone, and an invoice for the estimate itself. I responded questioning that estimate charge, because it wasn't mentioned in advance, and why there was work on the estimate that we were told we wouldn't need. The woman that responded was nice with her explanations, but it still doesn't sit right with me to charge for an estimate, or to not say that ahead of time. A week later, she called to follow up, and I told her because it was a Yelp thing, someone else was taking a look for us and I would be in touch if we wanted to continue with them; or I would pay the invoice for the estimate online. The other company that came told us everything Mr. Rooter had added to their estimate was not needed. If those things were a problem, we would have no water. So it would have been a waste of money. Two weeks later, after not reaching out to me again to follow up, she called my realtor and threatened to put a lien on our house, and interfere with the sale, if we don't pay the $200 estimate fee! That is extremely unprofessional! and $200 is very high, considering it cost your company nothing in parts, etc, and your employee was only at my home for 16 minutes. I am far from happy with my experience. Tyler, their plumber, was great! He seemed to know exactly what it was talking about, he was very nice on the phone and professional. But their office is a disaster and the customer service is a 1/10. To respond.. I never spoke tot Tyler over the phone regarding the bill, nor was I ever rude to him in any manner. I was never told in advance about any fees for estimates, so I would love to hear the recorded call you claim you have. I also responded to the email with the invoice for the estimate that I was unaware of a charge for it, and the response I received was "yes, that was our failure to communicate." I also did not say I would be using the estimate in negotiations for my sale, so it was not a "real estate estimate." It was a homeowner trying to get work done on their home. And the work is the home needs IS being done, by someone else. You are simply unhappy that I got multiple estimates done, and chose someone else, which I have every right to do, whether I am selling the home or not. Good luck to you and your corporate business.

    J2 Plumbing & Heating

    J2 Plumbing & Heating

    3.7
    (9 reviews)

    Old gas water heater was on its last leg, and started to leak like sieve. Submitted request for…read morequote, and it took less than an hour for Jimmy, the owner, to respond. I wasn't sure exactly what type of replacement I wanted; tank less or traditional. Jimmy was upfront and honest with all the options and explanations. I really appreciated that, and it helped me make a decision I was happy with. My old natural gas tank heater was 40 gallons. I always felt there wasn't enough hot water even with just 3 people in the home, probably because it was supporting a 3 story brown stone. Jimmy found a nice 50 gallon one, and scheduled next day installation. His team was on time, courteous, asked for water shut off location, and began the install. I was upstairs doing work. Couple hours later, he let me know it was all done and walked me through the work and the new electronic gas and pilot control unit on the new system. He even installed a new ball valve and gas valve at no extra charge. I've used other plumbers in the time I have been up here, and never have I had the exceptional customer service, quality workmanship, and cost effectiveness that J2 plumbing offers. They are my go to for any future heating and cooling work. Highly recommend J2 for any heating or cooling work you need. They are a top notch outfit.

    I had an appointment with another company but wanted something sooner. J2 came within an hour and…read moreimmediately fixed the issue for heating and found a problem with the corrective action for air conditioning. Johnathan was extremely personable and professional. I am extremely pleased with their service and will use them again when needed.

    Crisafulli Bros. Plumbing & Heating Contractors

    Crisafulli Bros. Plumbing & Heating Contractors

    4.0
    (20 reviews)

    I want to start by saying that my 3-star rating is not a reflection of the customer service or the…read morequality of the work performed. The customer service was excellent. The staff was attentive, friendly, and proactive with appointment reminders and communication throughout the process. The plumber, Chris L., was professional, knowledgeable, and courteous. Most importantly, he arrived on time--which is something I greatly appreciate. He took the time to explain the work being performed and answered my questions thoroughly. The reason for the reduced rating is the pricing. The quoted cost to replace a shower valve and raise a shower head exceeded $1,500, even though I had already supplied the valve. Fortunately, I was able to take advantage of a military discount, which brought the cost to about 1,350.00. While I was satisfied with the service and workmanship, I found the original price to be extremely high for the scope of the work. Costs like these are one of the reasons many homeowners are increasingly choosing to learn and tackle projects themselves rather than hiring professionals.

    This group did most of our plumbing and heating upgrades when we remodeled, and there are no…read morecomplaints. Since then, whenever I've had a question or an issue, a call to Crisafulli takes care of it. Their crews are professional and efficient. And while plumbing and heating is never inexpensive, I never feel like I haven't got my money's worth. I have a service contract with them for our generator. And I have recommended them to neighbors on several occasions and they have been very satisfied. My grandfather established a plumbing and supply company in the Midwest that remains highly successful since it's establishment in 1933. So knowing that Crisafulli has been around for 85+ years gives me great confidence that they know what they're doing, and that they do it with integrity.

    Lance Plumbing - plumbing - Updated July 2026

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