Buyer beware: Land Rover Darien sold me a vehicle they seemingly did not have a marketable title for. Deal #30896 has been a nightmare. Five months post-purchase, I have no NY plates and no clear answer on when the 'clerical mileage error' they admitted to will be fixed. They have repeatedly blamed the DMV, but it is clear the issue is with the vehicle's history. Driving a $50k car on dealer plates for half a year is not what I paid for. I am now seeking legal counsel to sue for a full refund and damages related to the diminished value caused by their failure to disclose these title issues at the time of sale. If you value your money and your peace of mind, stay away from this dealership. I have already filed a complaint with the Connecticut DMV (Form K-35) and am moving forward with legal action. read more

Didn't things could possibly get worse at Darien Range Rover but they have. Absolute worst sales experience EVER. Unprofessional, total lack of follow up or accountability. Based on that, will not be buying another vehicle from them EVER. read more

I get what I expect from Land Rover. Exceptional service and atmosphere. There for a battery replacement, not a long service window. I did not get my GPS updated like I hoped I would. It was cleaned inside and out when it was returned to me. When I return for my fifty thousand miles service shortly, I will have my GPS updated then. read more

The entire staff at land rover Darien are some of the most professional individuals in the industry. We had the pleasure of dealing with Lee who is an absolutely awesome asset to Land Rover of Darien! Car shopping is exciting but can also be stressful when you aren't sure exactly the model, trim, etc you prefer. Lee was so kind, courteous and patient through every question we had and made the entire process a delight. Never once did we feel pressured or as if we were on a time crunch. The sales manager & finance manager were also very stand up individuals - hard to find nowadays in the car industry. I am pleased to say this dealership checks all the boxes and was so, so awesome to work with! I can't say enough great things about them! I have plenty of friends who love the brand and I will be sending them all here from now on. read more

I purchased my Defender here and have stuck with them to service for a couple of years now. Insist on Paul Bialy. His follow through and attention to detail is amazing. When things go awry, as they do, it's a service rep like Paul that makes all the difference. 100%! read more

Land Rover Darien - Car Dealers Near Me - Darien, Connecticut

Will never be returning. I will drive the extra miles and out of the way to service my vehicle elsewhere with other professional Penske dealership. The service manager, Joe or Joey (he refers to himself both ways) is beyond unprofessional and trash. He has been there for years. I cannot believe Landrover and Penske would hire someone like this to represent them or tolerate one who conducts themself as Joe. At first I thought "the manager" was a customer based on the conversation overheard with one of the advisors in the middle which was completely inappropriate and disgusting! Very much gentlemen's locker room talk .He clearly didn't realize I was behind him. It was early and right as they opened. Both employees had coffee in hand having a great laugh before realizing I was there. I had entered through the sales department, as I had to use the restroom first. I was shocked to see him walk into the mangers office, as I wasn't 100% sure from behind he was the manger, but then I asked the rental guy. He sure as hell doesn't act like a manger or set an example for his team. Being a female I urge all women to do yourself a favor and support another Penske service department. Where and who is Joes manager??? I won't be back. Darrien and Penske maybe it's time you reevaluate employees that have been there for years and that are too comfortable. read more

i bought my VERY EXPENSIVE Range Rover here new and the servIce experience I have received is PATHETIC stupid recorded prompts kept hanging up on me and when I finally got through to a human they told me everyone was busy and they would call me back They have never called me back so now I've called again and put through the same BS waiting for a call back on a complete suspension failure issue DONT BUY A CAR FROM THIS STORE unless you treasure being treated like this!!! read more

We were very pleased with our experience buying a car here. Service is another story. The technicians we've worked with have been fine, but it is harder and harder to reach a human being. If you want to make an appointment, you work with Brooke, "a virtual assistant who can understand complete sentences". No thank you -- I want to speak to a person who can understand complete sentences. If you "need immediate assistance", you will get a recording that asks you to leave a message. No one will ever call you back. We used to reach a receptionist who transferred us to service, but even in that case, we could only leave voice mails that no one responded to. At least in those days, the human receptionist would schedule appointments. We won't ever go back to this dealership. read more

I bought a used Range Rover Sport almost 3 years ago . I have put less than 10k miles on it. Total Lemon. It now needs over 10,000 dollars with of repairs to the drive train. The car is basically totaled . STEER CLEAR OF THIS PLACE. When I called to see if there was any recourse they TEXTED me back no. read more

I have been coming here for many years. Sure we haggle, thats part of the process. I come prepared and with my research so we all know whats fair. We always find a fair meeting ground. Honestly, folks who buy or shop an 80k vehicle and feel like they should post negativity because they think their offer was 500 dollars too high obviously dont have much else too worry about.. The most important thing is post sale service..not the 500 bucks. And thats where these people shine. They have the best and most supportive service department and thats the key to a happy life with any new vehicle. Priorities people. read more

After years of doing business with this dealership and service team I will be walking away. The dealership is not what it used to be and the entire customer experience has declined. The team works hard, but it seems as if they are always working harder then needed. And do not seem as happy. I was always friendly with the team, and never had an issue before. However, the last time I was in I felt there was a huge lack of professionalism across the board. And when it was brought to SR. managements attention, the efforts came off as very fake. Until my lease is up, I will be servicing my RR elsewhere. No need to reach out to me either to try to correct the matter or attempt to figure out who I am. Very unprofessional, and you should look at who you hire. read more

I have incredible experiences every time I go to Land Rover Darien. They are accessible, always respond and call back... and treat you with respect. It's always pleasurable , especially working with Paul in service! Get things done quickly and always get my car back to me in amazing condition. I did not have same experience at Land Rover in Fairfield and Hartford. Would highly recommend using them!!! read more

I just bought my 4th Range Rover from this dealership. They are above and beyond most dealers. Very professional, nice, direct, and efficient. My salesperson Elise Brown was terrific. Easy to get to right off Rt95, and next to Whole Foods and Shake Shack! read more

I made an appointment to have my Range Rover repaired-- steering issues-- in October because I needed a loaner car. On the night before at 6 pm they informed me they did not have a car for me. I went to Range Rover of Fairfield and bought a new car. Now I never have to deal with these people who don't keep their word again. AVOID this dealership. read more

I drove over to ask some questions about the new Velar. There were no customers in the showroom when I arrived. The greeter at the desk had me fill out a form with personal information, then called to ask a sales associate to come out and speak with me. I waited about five minutes, again, completely alone in the showroom. No one ever came out so I left. If you are going to sell a luxury vehicle that has an undisputed reputation for being last in class for reliability, and someone goes to the trouble of expressing interest in buying that, the least you should do is try to make the purchase simple. At a party last night I ran into two friends who recently bought a new Range Rover. I told them about my experience and they laughed, saying the exact same thing had happened to them. As a result, they gave their business to the dealer in Fairfield and have great things to say about them. Guess I'm headed down there now. read more

We did minimal research before we came in and thought we could rely on them for information. The salesperson was relatively new. We were interested in Range Rover and did not want to be steered toward their Jaguar line. We asked to test drive an Evoque. We wanted the SE Premium package. As it turns out, the Evoque they had identified (window sticker and on-line) as an SE Premium was actually a Landmark edition that we did not want. This was misleading. We got our car at a different dealer. Please do not bait and switch. read more

I honestly can't believe how Edgar Somoza saved this deal, it was as dead and dusted as an experience can get. DAY 26. I was stuck and reached out, it was going to be impossible for me to get financing if you read the below review. I called Edgar, he had the car in my driveway in 18 hrs. BEAUTIFUL. DETAILED. ON TIME. I was able to get to my sons baseball game not only in style but confidence that it was a clean deal. What a car btw. I feel like a Queen. Edgar walked on water for us, I am not sure how he got it done this time but I want to be sure more people know this rising star, and the credit he is to the system, especially at this time, being quarantined from each other. He brought the white glove treatment and at his insistence never had me even need to re-enter the showroom. Mike was great too. I really can't thank these guys enough for never giving up and securing what for them is a base model and me, a minor customer. As a new hire, Jaguar/Land Rover can be sing in praise- the decision to bring Edgar Somoza, class, character and integrity back to their Darien location. I haven't felt this happy in a long time. Thanks guys. read more

Mostly good, but if you need parts, I needed a replacement wing mirror, you'll need to know what parts you need before you call. Oh, and a replacement wing mirror will not be enough information. You'll need a grainier level of detail. And if you need to contact them by phone, good luck! Nobody picks up, ever. You'd think a dealership of this size would have someone handling calls. Even their service appointments line is answered by a robot. Aside from that the staff are pleasant and friendly as they pass you around their switchboard. read more

What a lack of customer service and follow through! Lip service is their specialty. After being a Land Rover owner for almost 20 years (various tri state dealers), this is the first disappointment. From the original sales person to the service mgr to the GM, all basically let us down. Manufacturer defects were promised to be fixed, parts back ordered NEVER came. Other service issues NEVER resolved. I guess they forgot their loyal customers when they opted for the demand and supply game. Shame on you. Very disappointed. Yes, we also contacted headquarters. They said individual dealerships are responsible for resolution. Still waiting... read more

I followed Eric from Mt Kisco Land Rover to Darien Land Rover. I bought my second Land Rover because of him. He is everything that one could want in a Servjce Advisor. I am thinking of a new vehicle and my loyalty to the brand will remainn because of Eric. read more

Unbelievably excellent service department. Head guy Joe is as good as they get. Kind, courteous and honest. Took the time to take my call twice from Auto Zone as the morons there had no idea how to change my battery. The guy knew I was somewhere else getting my car serviced yet could have cared less, all he wanted to do was help me out. When I finally realized the Auto Zone idiots were not going to fix my problem I headed to the Range Rover Dealership in Darien and enjoyed a cappuccino while the courteous staff installed my battery and detailed my car for free. The customer service there is unparalleled. Absolutely A+ all the way. Joe and the service department crew are the best! read more

Land Rover Darien - Car Dealers Near Me - Darien, Connecticut

Update : I came in with my 2011 Range Rover to get info about trading in to get a new Rover. I wanted to buy one of their 2017 models on the lot they were trying to unload before the 2018 models came in. The sales lady(Shari Woods) refused to negotiate on price. She told me that I better put an offer / downpayment on the car I wanted because 'they were going fast' and they never negotiate on price. She then followed up with me two months later to see if I was still interested in the car. I ended up taking business elsewhere and purchasing a Range Rover from another dealer. read more

I wanted to find out financing info the reception made an appointment. However the finance manager Don talks me down, repeatedly saying:" you want to buy a $60k car?" He refuses to give me and asked me to see sales first. Told him financing is an important part of decision that I need to get info. the manager Brandon is an a..hole, so bad worst human I ever met. they made me feel so bad and cry on a Saturday morning. Never buy a thing from Penske Group. read more

No nonsense sales staff that know their product and market. Decent selection of new and certified preowned options with a "course" to play on as well. Entrance is subtle and parking limited but if you know what you want you'll find it here, including the esoteric route in off the Post Road. read more

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Great car buying experience from start, to finish and well beyond the after! That says a lot considering I bought a vehicle from over 800 miles away! I found the car I was searching for at Darien Landrover and decided it was worth the trip. Both my sales guy ,Steven, and Finance guy ,Don, gave stellar service. Making it the most stressfree car buying experience I have ever had. They did what they said they would and I never felt slighted...I know it sounds hard to believe but it is true! I would definitely recommend this team to anyone and will look to them when the next car buying opportunity presents itself to my family & I. Thanks for the great service Steven & Don!! read more

Got great personal care by one of their staff members when he reached out to make sure I felt taken care of after bringing in my Range Rover. read more

Land Rover Darien - Service bay - Car Dealers Near Me - Darien, Connecticut

I always have a good experience here when I bring my car for service. Just yesterday, I had to stop by and pick up a part for my car that I had called about the day prior. Ironically enough, as I was driving to the dealership my tire light started flashing indicating I needed air in it. As soon as I arrived, paul in the service department was there to help me out and filled my tires while i took care of what I needed at parts. I wasn't exactly able to explain to the guy what I needed in parts and he was nice enough to take a walk down and not only check it out for me but take care of the tiny little clip I needed right there on the spot. My decision to write this review isn't based off of one good experience. I have brought my car 4-5 times here for service for an oil change over the course of the last 3 years and they have been exceptional with a loaner waiting for me each time. Check in is painless and they have you on the road and off to work or home in no time. Thank you Paul and the parts department for your help again on Saturday! read more

Great service from Eric the service manager. New Range Rover had a flat battery and needed to be towed to the dealership. Eric had the techs promptly replace the battery under warranty and cleaned the car thoroughly. A very nice experience. read more

- absolutely horrible service. - called and emailed to make sure a used car was still available and drove an hour to get to the dealership to find out it was sold the day before. - classic bait and switch dealership *highly recommend not using this dealership read more

The service department at Land Rover Darien is super friendly and accommodating. They hooked my car up on their computer right away and told me what the problems were (different from what the Rover man in Bedford, NY said). Very helpful and nice. I wish every business was like that. read more

They lost their Jaguar dealership and are closing July 16, 2010. The facility will continue as a Nissan dealership, I think. I went there twice for service and was disappointed. I don't think their heart is in it. Once I showed up at 3:45 and was told they were closed for the day! 4pm closing time? If that wasn't bad enough, I checked the website and it says 7pm. The closest dealers to Fairfield County are now in Woodbridge, CT or White Plains, NY. Hard to believe there's no Jag dealer anywhere in the wealthiest county in CT. I had a good service experience at Crest Jaguar in Woodbridge when I broke down on the road a few months ago. I won't miss Jaguar Darien. Update: A new Jaguar dealership opened on the same spot in 2016. Sold our Jag so no experience with the new management. read more

I recently purchased a Discovery from Nick Tambakis at Land Rover Darien. He dedicated himself to finding a car and structuring a transaction that worked well for me. Nick was more than fair and did not employ any overly-aggressive sales techniques that are so common at other dealerships. I got a great car at a very good price. Furthermore, my purchase experience was actually positive, which wasn't the case with the last several cars I bought. I highly recommend Land Rover Darien and Nick in particular. read more

I wouldn't bother going to this dealership if you want to be treated with any kind of respect. I went in recently to inquire about a lower model of the Discovery Sport series and was told "we would never have one of those on our lots or even order one", "we're Fairfield County and that car would sit here for months given our clientele". ARE YOU KIDDING ME? This sales woman didn't even want to try or look for a car or order one. In case you don't know it, there are drug riddled neighborhoods 2 miles from this dealership. It may be Darien but get over yourself. Go ELSEWHERE. read more

Been a customer since 1999 and bought 4 vehicles. Great sales and service from the LRD team.

I've been a customer at Darien Land Rover for over ten years - always greeted hospitably, service department goes out of its way to provide me with alternate transportation, and lately I've treated like a long lost friend (may be the new Penske ownership influence). I am a happy Range Rover owner and appreciate the thoughtful and intelligent people that help me, whether on the phone or in person. read more

Love this dealership! Always made to feel party of the Range Rover family and the service department extremely responsive!

I live in New York and it takes me over an hour to get to the Darien dealership in CT but I do not mind the distance because their team has helped me immensely and has left me with such a great impression of their establishment. Paul, in the service department did everything he could to help me with my car issues in a very kind and professional manor. Their customer service is unparalleled!! We currently own two Range Rovers and after dealing with such an atrocious repair department at a Range Rover in New Rochelle, NY, I am ecstatic to have finally found a dealership that is respectful and grateful to have my business. So, from now and on, my family will only be dealing with the Darien Range Rover/Jaguar dealership for future purchases and repairs and I will surely send all of our family and friends their way as well. I will be purchasing a Jaguar for my wife soon and I will make sure we get it from your dealership. read more

If you like surprises, Tyler and the Land Rover sales managers are the team you seek! This is why car salesman have such poor reputations!!! Bait and switch at the closing table even with perfect credit, ample funds and income! I was told $10k down and at the closing table they requested close to $50k!!!! Worst car (almost) buying ever!! Don not waste your time!!! read more

As always we were very well looked after. We had a replacement car throughout the process so we were not left out in the cold. George gave us constant up to date information on the status of the the warranty inspection, repair status etc. We have been customers with Land Rover Darien for a while now and unfortunately along the way have had some issues with our car and every time have had nothing but great service! And that applies to all staff - an impeccable customer service - Thank you for that! read more

We just moved from Chicago and had our first Service at Land Rover Darien. Outstanding customer service. Very personal, on time and without fuss. They really do go our of your way to make the "chore of car maintenance" actually a pleasure. Little great little touch when you leave: A water bottle, mints and a Thank you card are left in your freshly washed, dried and vacuumed car. We will get our next car at Land Rover Darien. Job well done! read more