OMG! Brian Kurth was amazing! Erik Graham was spectacularly helpful. I would buy my next Mini from them!

Feel ripped off by this dealer. Do not do a lease here. High pressure to go into another lease or buy a vehicle. No deals. On top of that, they wanted a Google Review! Disgusted. read more

I've been coming to these guys to service my 2015 paceman for a couple years now. They are incredibly helpful, transparent, and pick up the phone. They give you a video recording of the mechanic inspecting the car and will help you understand their proposed repairs. The team is friendly and informative and helpful and the car is in great shape. Definitely recommend. read more

If I could leave zero stars I would. Worst service experience of my life. Cara Rizzo's overcharging and excessive upselling ruined my MINI experience. What happened was the car was brought in for a simple routine oil change and I received the car back with a BS list of needed repairs along with a loose positive battery terminal that fried the car's computer and a leaky oil drain plug still steadily dripping oil.... I will take my business elsewhere going forward! read more

MINI of Fairfield County - Drippy oil drain plug from MINI of Fairfield service after oil change! - Car Dealers Near Me - Darien, Connecticut

I recently bought a new MINI at Mini of Fairfield County. It should have been a fun experience but has turned out to be a bit of a nightmare. I traded a 5 year-old car in mint condition and was sold a car with a small scratch on the back that the dealership denies responsibility for entirely. If I had taken the new car anywhere, or even driven it to a sketchy place, I would own the scratch and feel stupid about it. The car, however, sat in my garage away from anyone touching it. I saw the scratch only when I went to add the trunk liner I had purchased from WeatherTech. When I made the dealership aware of it, they blamed me, and refused accountability. They just suggested touch up paint which looks like garbage on a brand new car. THEN, two-weeks after this incident and the purchase of this car, they had STILL NOT PAID the small residual loan to the bank which then incurred another monthly charge to me. When I asked them to remedy this situation by either paying it or calling the bank, they blamed the bank itself, and then me for not having turned off auto-pay rather than taking a shred of responsibility for not having paid it within the two-weeks since the purchase of the car. By contract, I am responsible for the debt until it is paid and now I am out another $1134 until such a time as they deem fit to pay the balance or the bank returns the funds to me. They will not tell me when or how the payment was made so I have no verification as to when this problem will be resolved. Lastly, the quote I was given did not include all the hidden fees and other costs (which should be clarified in advance in my opinion) such as caring for the car and other 'add-ons'. I was quoted one decent monthly payment and it rose, along with the interest rate, with each page I signed. The lack of transparency was quite significant. I am now paying 25% more than what I had been told I would. All of this has left me with little other alternative than to spell out my experience for others to read and keep in mind as you decide whether or not to purchase a car from this place. I haven't even touched on some of the colorful mansplaining I experienced during the process as a woman purchasing a car on my own. I will save that for another day. For now, I have a scratched car, am still paying the loan on my traded one, and have a wretched impression of the way these folks do business. read more

Overall, my experience with Mini not only made me feel like I was not a priority, but I felt like I was being gaslit. The first experience/appointment where I brought in my vehicle purchased from Carvana seemingly went well (despite the inappropriate conversations from the service workers that was happening out in the open). They at least were informative as far as letting us know what needed to be done with Carvana's insurance department and outlining what was wrong with the vehicle (though I will say some of the things spoken out loud, e.g. something being apparently wrong with the wheel never made it into the written report - shame on me for not double checking prior to leaving). From there, I needed to continuously call, text, and email the Service department requesting they reach out to the insurance company (as is the insurance company's policy) going almost right up to the day where our window of opportunity would have ended. I finally got a response and the parts were ordered. From there, it was a lot more waiting (which I can understand shipping takes time). When I was finally able to drop it off, I was told 3 days max. After texting on the 5th day, the car was coincidentally ready the moment I texted and I was told the wrong part was sent so they needed to get another one (doesn't really jibe with the aforementioned previous shipping timeline, but sure). Upon picking the car up, the Service personnel I had been working with gave us they keys and to our surprise, the trim around the headlight was missing. She walked out with us to review it and we mentioned it was definitely there before we dropped it off (of which I have pictures) and she admitted "yah, that was there - I will have to get back to you when my manager is back". Of course, this led to me needing to follow up endlessly. So I came in on Sept 11 for the work to be done, picked the car up on Sept 16, followed up on the missing part on Sept 20th, 22nd, and once more on Oct 4th when I received a response with a video saying it was missing when I got there. She offered a video which I accepted - the video was from 8:24a (the car was dropped off at 7:30a) and I was told it was impossible that it went missing the car was not even touched or moved until that video was taken (mind you, the car was not parked where I dropped it off). Despite me knowing this, I asked them to confirm that they did in fact just leave my car blocking the pull-through for a full hour before taking the video and they confirmed yes they did (again, not where I parked it). Clearly sensing my frustration and refusal to accept a timeline that makes zero sense, I was told she would speak to the manager tomorrow morning (though they were still open - apparently this manager, Scott, is never there and tends to ignore messages and I can confirm when he actually is present, he is not helpful). Net/Net - was the work done? Yes. Was it done perfectly? No. The door handle still sticks a bit from time to time and some error message came on (and then went away) around when I got it home. At this point, it would be less of a hassle to go elsewhere vs. even trying to work with them on it. Understanding Mini's are few and far between in the area, my advice would be to steer clear of this location if at all possible, unless you are told by your insurance that you NEED to use them. In the latter case, keep those receipts as you will likely need them. read more

See all

A coworker of mine just got a bmw suv from Jeff. I went over to help with the buying process and spoke to Jeff a few times on the phone. The dealership and Jeff were definitely very professional and not pushy at all. They gave my coworker time and space to think the deal over and really decide if he wanted the vehicle. The patience and non pushy demeanor made this a lovely dealership to buy from. (Very unlike the normal dealerships we have been to) They are taking Covid precautions They take credit card There is plenty of parking but they are located on busy post rd and you could miss the turn of your not careful read more

Try to avoid using the dealer whenever I can. No choice this time as tires weee not available elsewhere. Dropped car at 8am...called at 2 for status...Tech not available so they said they'd call back...an hour later after receiving no call I called again only to be told car would not be ready today as the wheel balancer was not functioning. Will not have car before lunchtime tomorrow. This for the simple job of replacing two tires. Didn't think I need a loaner for easy job. No call during the day to make me aware that car would not be ready or to offer a loaner. Overpriced...underperform! This is why I try to do most of my mechanical outside of the dealership!! read more

A painless, friendly, efficient and properly priced service experience here earlier this week after a multi year hiatus (no Minis in the fleet to take care of). Online booking of the appointment was seamless. Once there, I was in and out in under 90 min for an oil change, vehicle check and brake fluid change. Liz was very accommodating and informative. The service waiting lounge itself is comfortable, equipped with a nice coffee/expresso machine and certainly conducive to doing some work while waiting for servicing to be completed. Bravo! read more

I've been looking for a used BMW X-3 for a number of months. I found the exact car I was looking for at Fairfield Mini in Darien, CT. Jeff LaPorte the sales representative whom I talked with did an outstanding job. He went back and forth with his manager to get me the price I felt comfortable with. I enjoyed doing business with the company and highly recommend them. Jeff was absolutely outstanding. Thanks so much!!!!! read more

Love my new Mini Cooper S convertible but loved the experience at MINI of Fairfield County just as much. Fabrizio was a terrific salesperson --knowledgeable, personable, and eager to work with me. I don't usually enjoy the car buying journey and process but he made me feel comfortable and a valued customer. read more

My husband and I have NEVER had anything but headaches with this dealership.  When my husband was working in Hartford he would take the car to the Mini dealership up there but when he switched jobs Darien was easier to get to.   Since day one the service department has never kept him updated on the work when they say they will, they keep the car hours and days longer without any explanation, and the "ONLY" person we are told we can talk to about our car takes vacations and days off without informing us, so if we try and call about the status we are told we need to wait until he gets back... REALLY?? Since the car is a 2012 and not under warranty anymore we have been taking the car to a great local garage that is responsive and knowledgeable  but then we got a recall notification... My husband made an appoint to bring the car in at 9am on a Friday to have the work done, they knew ahead of time it was for these specific recalls and what year the car was. So as Friday progressed we heard nothing from the service department so my husband called around 1:30 and was told that they were backed up and hadn't even started on is car.  So Friday comes and goes and now on Saturday he calls the dealer to find out the only guy we can supposedly talk to about his car has the day off so it's not going to be worked on.   It is now Monday and after calling the dealership my husband got vague answers and the run around about getting a "quote together" for the work.    This idiot was under the impression that when we called to bring our car in for RECALL WORK he would try to invent a laundry list of other stupid bullshit that "needed" to be fixed in order to screw us out of money.  So the recall work is now magically done and they just held our car hostage over the weekend because they can't read the paperwork that said RECALL WORK ONLY.   This is the ABSOLUTE last time we ever go to this dealer, I will drive to Hartford before ever being forced to deal with the level of incompetence and complete disregard for customer service. I would expect this service from a used car lot in Ansonia, not from a dealership selling cars owned by BMW in Darien! read more

Let me preface this by saying this was the 5th dealership we went to during THE WORST time ever to purchase a car. We have experienced the worst customer service due to the used car market being on fire, and dealers behaving like the customer owes them, so our expectations were low. I actually contacted the dealership on New Years eve and understandably they were closing early and did not have the vehicle on their lot, but I also didn't get a call back on Monday. I called on Tuesday and thankfully Jeff LaPorte picked up. He was a pleasure from the beginning. He checked to see if the vehicle was on their lot, which it was not, and he verbalized that he will personally bring the vehicle from Stamford to Darien for us to see it. He provided text updates after he picked up the vehicle and when I asked for some pictures, he sent me videos without any question. We made an appointment that same day, and he was completely transparent over the phone, setting expectations, discussed price, dealer fee, sales tax, title and registration, as well as the process I needed to go through to be prepared before arrival. As soon as we arrived, Jeff had a smile on his face, was ready for us to take a test drive and provided his favorite route for the drive. He went above and beyond listening to our concerns and even squeezed us in to complete our transaction before closing time. He actually stayed passed closing time, instead of passing us off to someone else and leaving. While we were waiting, he identified that our car had an automatic starter, and he researched exactly how to operate it. He spent the entire time with us trying to make the process as smooth as possible and it felt like a gift. Honestly, this was the best dealer experience we have had and I would recommend this dealership and Jeff LaPorte over and over again. We need to purchase a car for our son In 2 years, and Jeff will be the first person we get in touch with. Thank you so much Jeff and Mini of Fairfield County!!! You rock. read more

MINI of Fairfield County - The best advisor ever. Thank you Jeff!!!! - Car Dealers Near Me - Darien, Connecticut

Just walked in, walked around the showroom and no one came to speak to us. The salesman didn't even look up from browsing the web on his computer. read more

Having service done in the coming week and turning in my third Mini for a fourth. ______________________________________________________________________ read more

I just bought a barely used 2019 Countryman. The staff was terrific connor, Jose , joe, joy, Andrea. Very positive efficient experience- they know what they are doing and made sure that everything ( rEgistration, insurance, plates ) was all set and " good to go"!when I came to pick it up. Love the car! read more

Mini of Fairfield is great. The service guys have been there a long time and they know what they are talking about. It's a very organized service experience with great loaner vehicles. The dealership is clean and comfortable. I highly recommend it read more

SERVICE DEPT SUCKS.. Drove an hour and a half to this dealership because I was told my software update and removal of wheel locks could ONLY be done at a MINI Dealership. Dropped off my car at 10:00 am, waited around the area until 1:00pm, still no phone call for an update. I call the dealership to be told my car would be done tonight and I can come back tomorrow which is out of the picture. Come to find out, my car isn't even at the dealership, it's at BMW down the road (which I have a BMW 20 minutes from me so waste of time coming all the way here). Nothing had even been touched on my car for the last 3 hours. (4) Lug nuts take under 15 minutes to remove and replace. On top of everything, I was not told or warned that my car would be BOMBED with a sanitizer. My drink, food and belongings were still in the car when he sprayed it everywhere without knowledge he would be doing so. Once I said to stop he winked at me and told me to speak with the manager because "it's his job". The manager, Scott, was just as condescending and unhelpful. If you're thinking of coming to this dealership, DO NOT. Drive further and go elsewhere because they don't care about your time. read more

I had the supercharger of my mini s 2003 rebuilt twice here during the past year. Today, due a suspicious screw on the floor of my garage, I discovered mini service had failed to tighten all four bolts of the engine mount! Service poor to dangerous. read more

MINI of Fairfield County - Mini of Fairfield county failed to tighten bolts on engine mount. - Car Dealers Near Me - Darien, Connecticut

See all

I have leased 5 Mini Cooper convertibles from Fairfield Mini. I've always been pleased with service and thrilled with the cars, hence repeat leasing. My latest car was picked up last April. It now has 13K miles on it. When I recently swapped out the factory tires for snow tires I was alerted by the tire installer that the rear two tires are bald! Bald tires on a new Mini that hasn't even had its first service appointment? This has never happened before. Using snow tires for 5 months, I've never had to replace tires over the life of the lease before except for the occasional blow out. I am stymied there is no warranty from Hancock that Mini could access and that it 13K miles for the life of a tire is acceptable. At this rate, I'd be buying tires every year of the 3 year lease! I called Mini leasing company but was only told an official complaint would be filed so that "they could do better in the future". What?? I spoke with the manager of Fairfield Mini who is currently seeing what he can do. Stay tuned. I hope I will be posting a positive resolution. read more

I highly recommend this dealership for all you car needs! Today with so many choices for shopping or servicing your car, what set everyone a part is the customer services. I was so impress with the follow up of my salesman Antonio, that when the time came for me to changed my car it was a no brainier. Of course after you purchase the car usually dealers don follow up with you or care how you feel! This was no the case here. I now own 3 minis and continue to service then at this location Peter the service Manager is very customer service oriented and ensures the you are happy with your service! John is my service adviser and is the best at what he does! Very honest and genuine just try to help you. No to mention the if you purchase you car here they will wash it for you at any time!!! I have become a loyal customer of this location and is a pleasure doing business with this dealership. I hope this help Enrique read more

I went in and spoke to a salesman and inquired about the .9% financing available as advertised on TV and also Mini's website. That salesman had no idea what I was talking about. I explained to him that I wanted an economical car and we could not find any on their lot that were even close to the 20K to 22K MSRP that is advertised by Mini. All of the cars had about 10,000 dollars in options which was way out of my price range. So the salesman tried to steer me towards a used car that would be more in my price range. It was in bad shape and way over priced at 16K for a car that was a few years old. He said he would look for some cars that were priced closer to MSRP but never came through. A couple weeks later I went to another Mini dealer that had many cars priced nearer to MSRP and we made a deal on the spot that day! I always try to do business locally but sadly the saleman and the dealer didn't come through on affordable cars near the price range. Maybe it has to do with the clientelle that they are used to serving being able to afford more expensive cars. I followed up with the dealer in detail via email and received no response. read more

I can only speak for the sales department but I just bought a car from here and the whole experience was such a fantastic experience. Joy Teodosio is the best in the business!!! Highly recommend! read more

Was in Mini of Fairfield and immediately approached by Jeff L. We weren't sure what care we wanted but after speaking with Jeff, going for a test drive, we fell in love with a used Mini Cooper S that was on the lot. Jeff was absolutely amazing at making this one of the best car buying experiences I have ever had. Not pushy, no pressuring sales tactics, just extreme professionalism. We went in on a Friday and walked out Monday with our Certified Pre Owned Car. Even if you don't like a Mini Cooper, stop in and talk to Jeff L as they have a wide variety of other Certifies Pre Owned vehicles for sale. I would give Jeff L and his whole team TEN STARS if I could. read more

A very good car dealership with all the bells and whistles. Good people who know their product. This is my first purchase into this type of vehicle realm and I'm very happy so far. read more

MINI of Fairfield County - Sitting on the lot now mine and loving it! - Car Dealers Near Me - Darien, Connecticut

This was the absolute worst car buying experience EVER And I am 60+ years so I have a lot to compare to. I purchased a 2013 Mini Cooper s w low mileage - Within a week of purchase the clutch failed - Despite the timing - mini of Fairfield refused to fix it Unless in spent 2k for a whole new warranty - So I did that - A year later the brake rotors were warped - this they want an additional 1.5 k for??? Staff are generally rude and will take every opportunity to take money out of your pocket read more

Mini of Fairfield County is professional, quick, and clean. I really appreciate the service dept. providing fairly priced oil changes with loaner cars available. The Text communication is very convenient. John is great and explains and researches everything related to my car's past, present and future. read more

I was so pleased with the service we received at Mini of Fairfield County. I bought my mini for a fair price and the salesperson, Carol, was super easy to deal with. Two months after the purchase some regular repairs were due. I spoke with Carol and she intervened and the dealership paid for the repairs and this is without a cross word on either end. Peter, in the service department, was courteous and got me a loaner car to make the whole thing go smoothly. Honestly, what could have been a total headache was a very nice experience. They really seemed to want to make sure we are happy. Done and done. Thanks guys and great work! read more

Found a use car on cars.com. Arrived, met Antonio, test drove the car, came inside to discuss price...the price was not on the outside of car, they quoted me a price more than $1000 over the price from the internet. When I didn't bite, They pretended they were giving me a reduced 'good deal' by offering me price that I originally saw on the internet. Just a typical car dealership...When I sent an email stating my frustration about being lied to at the dealership, Antonio responded "sorry you feel this way' I hope that Antonio and his 'business manager' feel that not being straight up about the price was worth this review...seems to me if I was the owner of this MINI dealership I would want to hire people that have a moral high ground. But then again, they aren't the first or the last that will play this shell game. why is it so hard to be honest and fair in the car business world?? read more

I purchased a used 2013 BMW 328i coupe from the dealership. Fabrizio, the salesperson was not pushy. The car needed a cup holder replaced and Joy said that they would fix it which they did. The car itself has no problems one month out and about 1K miles. This is a good dealership to get a Mini or a used car. Especially used cars because of the quality that show up in that part of the state. I would not hesitate to go back. read more

Love my mini ! Antonio Silva and Joy helped out to get the perfect mini great dealership read more

MINI of Fairfield County - Car Dealers Near Me - Darien, Connecticut

The worst dealership experience we have ever had with and if this review allowed us to put negative stars I would. Stay Away from them. They are fraudulent and deceptive!!! This place sold outrageous false protection plans and sold us the wrong car model and made us drive it for weeks without telling us. When leasing the car three years ago the manager convinced us to purchase a protection plan to cover the bumper to bumper so like the best customer we purchased it paying thousands of dollars. They told us we can drive the car secured in knowing that when we return the car at end of the lease we won't be charged. One month prior to lease expiring we decided to lease a new car at same dealer with all the bells and whites in the model. And guess what they switched the new car with a lower model on us and made us drive the wrong car with the wrong vin number for over weeks, in addition they are now charging us the additional money for the old car we turned with false charges on a missing key when we returned both and they are claiming there were over thousand of damage on the car when it was protected on the plan we purchased. We will be filing a law suit against the false charges. They should not be conducting business this way, this is no way to treat their returning customers. Go to another dealership, MOT HERE read more

The people at Mini Dealerships are so rude. I called this dealership to inquire about a fuel injector i needed. The parts guy told me it would cost $108 and then I asked if service can tell me how much they would charge to switch out the old injector with the new one. The parts guy then proceeded to tell me that service would probably want to diagnose the car first. He then said "who told you that you only need one injector?" so i told him that my mechanic did because my car was misfiring on one cylinder and he switched the spark plug, changed the coil pack, cleaned the carbon.... i didnt get to finish however because he interrupted me told me that was over his head and said he would transfer me to service. It gets better.... he thought I was transferred and I actually heard him MIMICKING me on the phone in a high pitched voice "i changed the spark plugs, coil pack, blah blah OKAY whatever!" it's sad that not only at 8:30 in the morning someone is this rude to a customer, but also that mini hires people who don't know basic car repair facts. I am a girl and I know the first 5 steps you should take when you have a cylinder misfire. Incredibly rude, I am never going back. read more

Please dont buy from this dealership. Please dont lease a mini. My experience should serve as a warning to anyone interested in buying and especially leasing a Mini. I leased my first Mini from this dealership 3 years ago. The car was in excellent condition when I returned it. Carol Moore, the associate who sold me the car told me so. I leased a new car from them. Soon thereafter, I received a bill from BMW financial services for $3000!!! The bill was itemized and included damage to the car (over $1000). The car was is perfect condition. Additional fees for "excess wear and tear" and some other rediculous items. $3000 for a 30K car. I contacted the dealership and asked to speak to Carol Moore, my loyal salesperson who had no trouble finding me when she was trying to sell me a new car. She never returned my calls. I then spoke to Joe, the manager. He was rude and referred me to the financial service. I called and was basically told that the car was inspected at some auction house and that there is no recourse. It is a very helpless feeling which I would like to share. Please read and be very careful. Gad L read more

The service department at Mini Cooper of Fairfield is unparalleled. John and Peter always go above and beyond. They are accommodating, knowledgeable and nice to deal with. They are the standard by which all customer service should be measured. read more

Now the proud owners of a Mini Cooper Hardtop (as of today), we look forward to years of great service from MINI of Fairfield County. Tom Nerreau (the sales manager) even went to fetch our car so it would be quicker for us to be on our way. They certainly know how to make MINI shopping memorable. read more

Seeking reimbursement for faulty service Initial Dealer Service Appointment I scheduled an appointment to have my fuel filter replaced on my 2012 Mini Cooper S (R56 LCI N18). Symptoms were: -Engine would cut out while driving. Code reader showed low pressure in the fuel rail. I discussed this with the service writer/advisor, and stated that I wanted to have my fuel filter replaced. He called back after diagnostics were complete and said that they saw the issue with the HPFP and that needed to be replaced. I declined for 2 reasons: -I replaced the HPFP 26k miles ago, and the engine cut out is not symptomatic of a faulty HPFP. This usually presents difficulty starting. -If it really needed to be replaced again then I could do so myself again. He explained that the fuel filter is part of the low pressure sending unit and it would have to be replaced together. I agreed and consented to having the fuel filter and sending unit replaced. After picking up the car, I noticed I was leaking coolant when I got home. The cap for the coolant expansion tank had not been screwed back on. Fortunately I had the supplies to refill lost fluid and check for air in the system. Issue Returns Car died less than a week later. Immediate symptoms indicated the same issue. Upon having it towed to my local shop, they discovered that the service performed on the sending unit (low pressure side) was done poorly. The wiring in the fuel tank was not routed correctly and subsequently became tangled in the float sensor resulting in the fuel gauge reading incorrectly. This resulted in me running out of gas because the gauge showed that it was half full. The tech that worked on my vehicle at Mini of Fairfield County clearly did not take the time to perform the service properly. My local shop rerouted the wiring properly however the float sensor was damaged due to the original faulty routing and the reading was still inaccurate. Issue Returns Again Car died again. Low fuel pressure code. Confirmed that there was fuel in the tank. Assumed that perhaps it is now the HPFP. Ordered the part and replaced it. Issue was still present. I brought the car back to my local shop. They replaced the low pressure pump as there was concern that it may have been damaged when it ran dry last time. Issue persisted. They disassembled the fuel filter housing and discovered that the fuel filter had never been replaced. They replaced the fuel filter and the issue has been resolved. Summary and Resolution I can provide the original service invoice from Mini of Fairfield County, the invoices from the local shop that describe the issues that were found with the service provided by Mini of Fairfield County, and pictures of the fuel filter that was taken out by the local shop. Mini of Fairfield County failed to respond to my inquiries and I have taken up an official complaint with Mini USA. I am seeking reimbursement for the entire original service performed by Mini of Fairfield County as well as the cost of the replacement low pressure sending unit as the service was unsatisfactory and the part failure was due to the faulty service. I've attempted to contact the dealer via email and have they have not responded. I have also filed a complaint with Mini USA. read more

Nice people but service department was a let down my wife's new 2019 Countryman had a recall and oil change car has less than 3,500 miles but is a year old. Anyway few days after we had it back hanging underneath the engine were two "service plastic panels' NOT fastened back in place, I was able to crawl under car and reattach these and just a simple turn locked them in place, however, when I opened hood to try and see from topside whole top of plastic cover on motor had been spilled with oil during oil change. Very sloppy work. Sorry, I don't normally leave bad reviews but this was just unacceptable especially because when I called the service dept. to let them know... lol all they said was "Oh! Wow! sorry, stuff like that never happens." end of conversation. NO offer to "Hey bring it in or better yet let us pick it up and we will clean the motor and double check underneath for you" read more

Yesterday was the last day I ever stepped foot in Mini of Fairfield County. I do NOT recommend getting any type of service done here or purchasing your Mini here. Every time I have ever gone in to get work on my car I have been taken advantage of, lied to and conned in to unnecessary services. The customer service here is HORRENDOUS. Their manager Lauren Brooks should be ashamed of herself. She treated me as if I was not a paying, loyal customer and she could care less about the issues I was having and even while I was standing in her office, she did not address them. She brushed me off instead. Today I was ultimately told I needed 6 services done on my mini when i went in for an oil change. When i signed in, I was told 3 of them. An hour after i committed to 2 out of 3, they came back with 3 other big services and said they were crucial to my car and i could get into an accident leaving without getting them fixed. So i committed to one of them. This was exaggerated to me and not factual, as moments later I went into the service department and had them show me everything they said was wrong. Some of these parts wouldn't have needed to be changed for another 2+ years. I should have been presented with ALL of this information before my car was ever touched, so i could prioritize anything that needed to be done. I would have passed on a service i committed to when i got there and perhaps chosen to do something else instead. I am disgusted. Do yourself a favor and DO NOT COME HERE. You will regret it. No one should go into a dealership to have work done on their car and not have a clear outline of what work is being done, what work is necessary to their vehicle in priority order, or how much anything will cost. read more

The service here is pretty good. They are sometimes hard to get hold of by phone, but that's a minor nit. They do a good job and even wash the car when they're done working on it. That being said, I can safely say I would never buy another Mini after this one. The ignition controller had to be replaced at 30k and the air bag sensor died at 35k. The car is past the warranty period so Mini made no effort to make amends for the crappy and short-lived parts that came with the car. Each of these parts cost well over $1000, plus I had to get the car towed to Mini at my own expense when the ignition controller went and it was in the shop for 5 days. I do not blame Mini of Fairfield for either of these issues. read more