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    Land Rover Easton

    4.5 (4 reviews)
    Closed 9:00 am - 6:00 pm

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    Great Lakes Kia

    Great Lakes Kia

    2.4
    (78 reviews)

    Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

    Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

    Mercedes-Benz of Easton

    Mercedes-Benz of Easton

    2.5
    (86 reviews)

    Came in for a simple oil change maintenance guy told me to do them once a year or every 10k miles…read morewhich is super bad for an engine tried upselling for service A or B ignoring the fact that i told him multiple times i just need Simple oil change over all pressuring me would not recommend this place to anyone specially add to the fact that he quoted me 450$ and 5 hours of labor which usually should only take 20min over all super negative experience wish i could put zero stars

    VERY DISAPPOINTED!! Two and not one star as they tried to take care of the situation, but fell…read moreshort very far. UNACCEPTABLE experience for any vehicle company, but you would expect way more from Mercedes. The vehicle was new and had a trailer hitch installed that was not usable, and spent significant energy trying to remedy without success. Summary *The story is so long it exceeds the text limit. *Sold a new vehicle with a trailer hitch that is unusable. It was not level and sloped downward enough to cause a rack hit the ground when in use while driving over bumps or entering and exiting driveways. *Solution to remedy was driven by me, not the dealer. I had to push every step. *Poor communication overall from the dealer. *Lack of ownership. Each dept seems to work in a bubble/solo. Some cross group communication but no-one responsible for making sure the customer is satisfied. *Issue took over five months and costed around $1,500 for a Mercedes rack, hundreds of dollars in fuel/mileage and 15 hours of driving...... *Some good individual efforts and attempt to remedy by the Sales person and service, but the dealer as a whole has failed to deliver a solution without guidance/leadership after many months. *Time consuming and stressful experience. *Received a card from a service Manager/Liaison asking how they did. I called, left a voicemail and never heard back. Aligns with the experience. *I do not recommend Mercedes Benz or this dealership. Shiny and fancy building with attempts to take care of the customer, but complete lack of follow through resulting in a very dissatisfied customer.

    Land Rover Easton - car_dealers - Updated June 2026

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