We purchased 2 new Lexus vehicles within 6 months of each other in 2025. RX350h and NX350h. That…read morewas before experiencing the Lexus service department. I was so dissapointed. I was told I had two free services on each car. I guess there was lots of small print. You would think that a free service whenever it was for oil, filter and tire rotation would not matter how long in between or how many miles. I was WRONG. Then when I found out I had to pay $290 for Oil, Filter, Tire Rotation and a cabin filter I walked out and will not be coming back but for any warranty work. On top of that, talked to my service guy about two issues that would have been a warranty and felt I was not listened to. Probably will not be buying another Lexus.

Came here to purchase a used vehicle. Staff was very friendly and accommodating. The only issue we…read morehad was their financing office. They gave my wife a loan with a 6.89% interest rate saying it was the best rate they could find. My wife has a 788 credit score and is a member of a credit union where she could have had a 5.99% rate. Lesson learned!

After reading such stellar reviews online I took my mom over for a no-pressure experience for her…read moreto test drive a Subaru she'd been looking for & yes, all the positive reviews are for real! From the minute we walked onto the lot it was exactly the relaxed, respectful atmosphere I anticipated & was vastly different than the absolutely awful experience we had with a well known Subaru dealer near the airport. I'll definitely only return to Gahanna when ready to buy!

outstanding customer experience each time I go and I've purchased over 30 vehicles from Craig over…read morethe past 30 year. great customer service and outstanding quality of vehicles and he goes out of his way to make sure everyone has a great customer experienc. I will continue to buy my vehicles from him and continue to recommend him to other. truly outstanding place to buy a vehicl.

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

Buying a Tesla is exciting but unconventional experience. While some buyers are left to fend for…read morethemselves through the process - those of us in Central Ohio are really lucky to have Tesla of Easton to work with, while we purchase these AMAZING cars. Austin was my sales representative and he went BEYOND the extra mile to get all of the information I needed. This guy is amazing. I only wish he had a license to work in my industry, so I could try to steal him from Tesla. Scott the manager seemed to be in every part of the building at the same time, getting things done. Clay did a great job prepping my car for delivery and getting the last info I needed so I could leave with my dream car. Go check these folks out. Amazing customer service and the future of automation all in one spot. I couldn't have asked for more.

I have ordered cybertruck on March 14 and the cybertruck arrived to the Tesla shop on May 1. They…read moredidn't deliver my truck to me u til today. No clear reason. Always they say software problem. It is staying there for more than 5 weeks. Tesla team could have done better than this in delivering the orderes on-time or give clear reason and find solution for the problem. But, no clear answer for the delay

Great price and great service, same day service, quick in and out. Finished all services while i…read morewaited

Do not buy a vehicle from this horrible company. This is my first experience with this poorly run…read morecompany and it will be my last. This is the worst service I've ever received from a Cadillac dealership.

Came in for a simple oil change maintenance guy told me to do them once a year or every 10k miles…read morewhich is super bad for an engine tried upselling for service A or B ignoring the fact that i told him multiple times i just need Simple oil change over all pressuring me would not recommend this place to anyone specially add to the fact that he quoted me 450$ and 5 hours of labor which usually should only take 20min over all super negative experience wish i could put zero stars

VERY DISAPPOINTED!! Two and not one star as they tried to take care of the situation, but fell…read moreshort very far. UNACCEPTABLE experience for any vehicle company, but you would expect way more from Mercedes. The vehicle was new and had a trailer hitch installed that was not usable, and spent significant energy trying to remedy without success. Summary *The story is so long it exceeds the text limit. *Sold a new vehicle with a trailer hitch that is unusable. It was not level and sloped downward enough to cause a rack hit the ground when in use while driving over bumps or entering and exiting driveways. *Solution to remedy was driven by me, not the dealer. I had to push every step. *Poor communication overall from the dealer. *Lack of ownership. Each dept seems to work in a bubble/solo. Some cross group communication but no-one responsible for making sure the customer is satisfied. *Issue took over five months and costed around $1,500 for a Mercedes rack, hundreds of dollars in fuel/mileage and 15 hours of driving...... *Some good individual efforts and attempt to remedy by the Sales person and service, but the dealer as a whole has failed to deliver a solution without guidance/leadership after many months. *Time consuming and stressful experience. *Received a card from a service Manager/Liaison asking how they did. I called, left a voicemail and never heard back. Aligns with the experience. *I do not recommend Mercedes Benz or this dealership. Shiny and fancy building with attempts to take care of the customer, but complete lack of follow through resulting in a very dissatisfied customer.

I had a 2022 4-series that needed new tires and brakes, and a couple other smaller replacements…read more Zac was my sales rep and he was great! Everything was communicated quickly the dealership was flexible with my schedule. Importantly the price didn't change throughout the transaction. Overall very positive service experience and I would go back!

Kelly has the best service advisors. They keep you up to date and informed. I love the video's of…read morethe repairs needed. Easy to see why repair is needed.