What a great team here at Mercedes of Easton, Ohio. We had a check engine light come on while…read moretraveling cross country. Unlike most vendors, they said bring it in today (that never happens). Andy and Jeremy in the Sprinter service department did everything right (that seldom happens). We were in and out with the needed fix within hours. I would highly recommend Mercedes of Easton.

From the owner: Whether you’re a single van owner or managing a large fleet, you can expect the same one-on-one…read morecare and attention you deserve at Mercedes-Benz Van Center Easton. We have finance solutions and competitive lease plans designed to maximize your savings and profitability. When the time comes for service, maintenance, or repairs – you can count on our state-of-the-art service facility to handle all of your needs. Better still, our team of factory-authorized Mercedes-Benz van technicians have access to the latest tools and equipment necessary to pinpoint any issues and correct them quickly.

We recently purchased a certified used 2024 RX 350 here. The entire experience could not have been…read morebetter. We got a good deal and all of the employees are top-notch. Our salesperson, Preston. The sales manager, Bryan. The tech expert, Anthony. All great. We bought a certified used GS 350 from here 8 years ago and had the same type of experience. Maybe we will visit again in another 8 years! Maybe sooner?

Came here to purchase a used vehicle. Staff was very friendly and accommodating. The only issue we…read morehad was their financing office. They gave my wife a loan with a 6.89% interest rate saying it was the best rate they could find. My wife has a 788 credit score and is a member of a credit union where she could have had a 5.99% rate. Lesson learned!

After reading such stellar reviews online I took my mom over for a no-pressure experience for her…read moreto test drive a Subaru she'd been looking for & yes, all the positive reviews are for real! From the minute we walked onto the lot it was exactly the relaxed, respectful atmosphere I anticipated & was vastly different than the absolutely awful experience we had with a well known Subaru dealer near the airport. I'll definitely only return to Gahanna when ready to buy!

outstanding customer experience each time I go and I've purchased over 30 vehicles from Craig over…read morethe past 30 year. great customer service and outstanding quality of vehicles and he goes out of his way to make sure everyone has a great customer experienc. I will continue to buy my vehicles from him and continue to recommend him to other. truly outstanding place to buy a vehicl.

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

Brett the Service Manager made sure problems were fixed and even asked that we test drive it to…read moremake sure. Very happy with how my service turned out today.

i was pretty mad my service got delayed but they gave me a really nice loaner car. Now THATS good…read moreservice!

Great price and great service, same day service, quick in and out. Finished all services while i…read morewaited

Dudes are shady. I knew the vehicle was a fleet vehicle, but they tried to give me the little old…read morelady story. I let them tell their story. Piece of chrome falling off, heated seats in rear not working, auto dimmer on mirror not working, tried to gouge me on an extended warranty, not willing to work with you on price. When I mentioned the things, I found wrong they had no comment, pretty much ignored what I said until some random customer backed into the vehicle and smashed the rear bumper. Luckily, I signed nothing at that point. Then all of a sudden, they wanted to fix a few things on it. At that point I didn't trust them to fix the bumper right. Sales guy was so no pressure he was more like the secretary vs the guy actually selling it. Almost no communication. They didn't want to talk about a deal they just started pushing paperwork like I was sold and ofc I didn't buy. Do not trust these guys without a CPI or unless your rich and buying a brand new $$$$ off of them. I feel like this place was definitely more for the elite.

Five stars wouldn't be enough to describe my experience with Lisa Vann, a Sales & Leasing…read moreConsultant at this particular location. I don't think one hundred stars would even be a fraction of the minimum. I was in the market for a trade-in and had my eye on a particular C Series that, unfortunately, was sold merely hours after I initially viewed it. Feeling somewhat defeated and devastated, even after shopping with a competitor before my visit, Lisa not only showed compassion, she found a way to make it right. She went above and beyond to locate a vehicle that was not only similar, but she educated me on why she'd think I'd like a particular CLA they had in stock and the best part. She didn't have the often exaggerated judgment of a "sleazy car salesperson". We had a delightful conversation about life and our upbringing, and often we would derail car talk with personal talk. It felt like I was communicating with a friend. I'm now the proud owner of my first brand-new vehicle after 18 years as a licensed driver. This wasn't a sales tactic to lure a buyer; this was one of the most pleasant experiences I had in purchasing a vehicle. Lisa is a star in the making, and her charisma and talent should be acknowledged at the highest form and loudest of voices. She is not only the future of Mercedes Benz but also the perfect face for the brand.

Went in to purchase a car with my own financing already approved and they ran my credit without my…read morepermission. When I tried to call to allow them to remove the inquiry & fix the situation, they wouldn't answer any of my calls or return multiple messages left.

To be honest I don't remember much, I was very excited and I was in and out of there so fast the…read moreonly person I remember by name was Dez. She was amazing! Before I could even sit down she put a frosty ice water in my hand and proceeded to show me my new car. She even got down on the ground on a 85 degree day to put my temp tag and plate holders on. Everyone was very friendly and the atmosphere of that place is very pleasant. I would 100% recommend anyone going here for a new car, especially if you can have Dez help, she really put her all into making sure every aspect of the deal was absolutely to my liking. She made the whole experience feel like something I want to go do again. Thanks Dez and Kelly BMW!

I had a 2022 4-series that needed new tires and brakes, and a couple other smaller replacements…read more Zac was my sales rep and he was great! Everything was communicated quickly the dealership was flexible with my schedule. Importantly the price didn't change throughout the transaction. Overall very positive service experience and I would go back!

Great experience with the sales team. Hylary and Marco were professional, efficient, and made the…read moreprocess easy from start to finish. The finance team was also knowledgeable, patient, and took the time to clearly explain everything. I appreciated how everything was handled--definitely a place I feel comfortable returning to.

1. Do not make an appointment with a prospective buyer and then be late!…read more2. Do not have a receptionist greet people if she does not know who is arriving at and at what time and for whom. 3. Do not have 3 people ask if the client wants water, tea or coffee who have NOTHING to do with the actual sale and then walk off like people are just gonna wait for the sales clerk whenever they decide to show up. You lost a sale today... and possible future return clients. Fail across the board. Walked out and will never darken your doorstep again. Do not go here to buy a car, go somewhere that the sales staff and employees actually are interested in making a sale. NOPE!