Came here to purchase a used vehicle. Staff was very friendly and accommodating. The only issue we…read morehad was their financing office. They gave my wife a loan with a 6.89% interest rate saying it was the best rate they could find. My wife has a 788 credit score and is a member of a credit union where she could have had a 5.99% rate. Lesson learned!

We purchased 2 new Lexus vehicles within 6 months of each other in 2025. RX350h and NX350h. That…read morewas before experiencing the Lexus service department. I was so dissapointed. I was told I had two free services on each car. I guess there was lots of small print. You would think that a free service whenever it was for oil, filter and tire rotation would not matter how long in between or how many miles. I was WRONG. Then when I found out I had to pay $290 for Oil, Filter, Tire Rotation and a cabin filter I walked out and will not be coming back but for any warranty work. On top of that, talked to my service guy about two issues that would have been a warranty and felt I was not listened to. Probably will not be buying another Lexus.

After reading such stellar reviews online I took my mom over for a no-pressure experience for her…read moreto test drive a Subaru she'd been looking for & yes, all the positive reviews are for real! From the minute we walked onto the lot it was exactly the relaxed, respectful atmosphere I anticipated & was vastly different than the absolutely awful experience we had with a well known Subaru dealer near the airport. I'll definitely only return to Gahanna when ready to buy!

outstanding customer experience each time I go and I've purchased over 30 vehicles from Craig over…read morethe past 30 year. great customer service and outstanding quality of vehicles and he goes out of his way to make sure everyone has a great customer experienc. I will continue to buy my vehicles from him and continue to recommend him to other. truly outstanding place to buy a vehicl.

Efficient, quick, and great communication about the service for my car! Great Lakes has been…read moreamazing to work with!

Please save yourself the headache and go somewhere else. I just got my car back after three and a…read morehalf weeks of the worst customer service I've ever experienced. Their automated phone system repeatedly hung up on me after long hold times -- and that was the only way I could get updates, since they never followed through on promised callbacks. My service rep, Alex, repeatedly told me he would call with updates, yet I never received a single one. At one point, he claimed he had tried to reach me multiple times, but it turned out he was calling my parents' old home number -- a line that hasn't existed for years. I have no idea how they even got that number, especially since all my interactions with them had been through my mobile phone. Not only was the communication abysmal, but the sense of urgency was nonexistent. My car sat there untouched for the entire first week because they hadn't even started diagnostics. When I called for an update, they couldn't even locate my vehicle in their system. After finally determining the car needed a new engine, I was told there was no way to get a loaner in the meantime. Then, when they said it was finally fixed and ready for pickup, the check engine light came back on immediately when they pulled it up -- right back to square one. Having no car, no communication, and then being expected to pay for something they missed in the first place is unacceptable. This dealership clearly lacks organization, accountability, and respect for its customers. Do yourself a favor and take your business to any other Kia dealership.

This is the best sales team I've ever dealt with. Kevin hooked me up with a great Defender 110 and…read moretook care of me the whole way. Michael in finance was also awesome. I heartily recommend these guys. Plus they just love Land Rovers!

What a nice facility located right off Morse road at Easton. It is clean and modern and the sales…read morepersonnel are friendly and helpful. I plan on buying a new Land Rover Range Rover from this facility. The problem is deciding which one I want. The lot is spacious, not overly crowded with cars, so it makes it easy to drive around to look at the inventory.

Great price and great service, same day service, quick in and out. Finished all services while i…read morewaited

Dudes are shady. I knew the vehicle was a fleet vehicle, but they tried to give me the little old…read morelady story. I let them tell their story. Piece of chrome falling off, heated seats in rear not working, auto dimmer on mirror not working, tried to gouge me on an extended warranty, not willing to work with you on price. When I mentioned the things, I found wrong they had no comment, pretty much ignored what I said until some random customer backed into the vehicle and smashed the rear bumper. Luckily, I signed nothing at that point. Then all of a sudden, they wanted to fix a few things on it. At that point I didn't trust them to fix the bumper right. Sales guy was so no pressure he was more like the secretary vs the guy actually selling it. Almost no communication. They didn't want to talk about a deal they just started pushing paperwork like I was sold and ofc I didn't buy. Do not trust these guys without a CPI or unless your rich and buying a brand new $$$$ off of them. I feel like this place was definitely more for the elite.

Came in for a simple oil change maintenance guy told me to do them once a year or every 10k miles…read morewhich is super bad for an engine tried upselling for service A or B ignoring the fact that i told him multiple times i just need Simple oil change over all pressuring me would not recommend this place to anyone specially add to the fact that he quoted me 450$ and 5 hours of labor which usually should only take 20min over all super negative experience wish i could put zero stars

VERY DISAPPOINTED!! Two and not one star as they tried to take care of the situation, but fell…read moreshort very far. UNACCEPTABLE experience for any vehicle company, but you would expect way more from Mercedes. The vehicle was new and had a trailer hitch installed that was not usable, and spent significant energy trying to remedy without success. Summary *The story is so long it exceeds the text limit. *Sold a new vehicle with a trailer hitch that is unusable. It was not level and sloped downward enough to cause a rack hit the ground when in use while driving over bumps or entering and exiting driveways. *Solution to remedy was driven by me, not the dealer. I had to push every step. *Poor communication overall from the dealer. *Lack of ownership. Each dept seems to work in a bubble/solo. Some cross group communication but no-one responsible for making sure the customer is satisfied. *Issue took over five months and costed around $1,500 for a Mercedes rack, hundreds of dollars in fuel/mileage and 15 hours of driving...... *Some good individual efforts and attempt to remedy by the Sales person and service, but the dealer as a whole has failed to deliver a solution without guidance/leadership after many months. *Time consuming and stressful experience. *Received a card from a service Manager/Liaison asking how they did. I called, left a voicemail and never heard back. Aligns with the experience. *I do not recommend Mercedes Benz or this dealership. Shiny and fancy building with attempts to take care of the customer, but complete lack of follow through resulting in a very dissatisfied customer.

To be honest I don't remember much, I was very excited and I was in and out of there so fast the…read moreonly person I remember by name was Dez. She was amazing! Before I could even sit down she put a frosty ice water in my hand and proceeded to show me my new car. She even got down on the ground on a 85 degree day to put my temp tag and plate holders on. Everyone was very friendly and the atmosphere of that place is very pleasant. I would 100% recommend anyone going here for a new car, especially if you can have Dez help, she really put her all into making sure every aspect of the deal was absolutely to my liking. She made the whole experience feel like something I want to go do again. Thanks Dez and Kelly BMW!

I had a 2022 4-series that needed new tires and brakes, and a couple other smaller replacements…read more Zac was my sales rep and he was great! Everything was communicated quickly the dealership was flexible with my schedule. Importantly the price didn't change throughout the transaction. Overall very positive service experience and I would go back!