I had a 2022 4-series that needed new tires and brakes, and a couple other smaller replacements. Zac was my sales rep and he was great! Everything was communicated quickly the dealership was flexible with my schedule. Importantly the price didn't change throughout the transaction. Overall very positive service experience and I would go back! read more

Kelly has the best service advisors. They keep you up to date and informed. I love the video's of the repairs needed. Easy to see why repair is needed. read more

the worst - massive wait times for a loaner, like 2 mths+, inflexible and accommodating service staff, just the absolute worst. I will seriously never buy another BMW in columbus for this reason alone. read more

I just ordered a custom-built BMW via the manager, Eric Robare. He is super responsive. He is knowledgeable, and when he did not know something, he up quickly looked it up while I was on the phone. The car is due to be delivered in a couple of months, but given his service level so far, I am sure everything will be great. I called 3 times, and the front desk answered quickly, then immediately put me through to Eric's line. I have owned a BMW before, and I look forward to driving another ultimate driving machine. read more

Took my 2011 X6M in to have the amp looked at bc there was no sound. Made a appointment 2 weeks in advance. The week of I call multiple times with drop off questions no one answered or called me back. Someone dropped the ball. Before bringing it in I removed the moldings in the trunk for easy access to the Amp. I wanted to make the techs job easier. They wanted to charge me 3415 to replace a part that is $1000 new and instillation only required plugging in 2 connectors. What a rip off. I also was told that nothing else's was wrong with my car. That was a lie it has a valve leak that you would notice if you stood next to the car for longer than 3 min u can smell. No mention of that was told to me by my service advisor. Im paying $168 for them to BS me and rip me off. TAKE UR CAR TO MAG! KELLY BMW IM DISAPPOINTED read more

Take your car somewhere else. Suggested I wait 4 hours for an oil change because they didn't have any courtesy vehicles because of a "shortage." read more

My husband to Kelly this morning to check his BMW X1, the guy's name Mark took care of my car. He's very useful and honest. I did inspection and oil change with them and definitely will go back to do more stuff. The price was reasonable. The service was awesome! Thank you so much Mark! read more

Damn- what a great staff and show room here. M section is awesome. I love coming here - highly recommend their service department and used car guys too. Have nothing bad to say here! Just go, you'll see what I mean. Coffee, couches, big screen TVs for the kids, you wont be disappointed. read more

Kelly BMW - Christmas 2019 - Auto Repair Near Me - Columbus, Ohio

This was the absolute best car buying experience of my life. Eric responded to my initial inquiry in minutes, Max spent about 90 minutes answering my questions about the different options and packages, and Paul in the finance office presented everything in an easily understandable way without pressuring me to buy a bunch of extras. My client advisor Steve was the rockstar of my buying experience. He answered my emails and phone calls very quickly. He was transparent throughout the entire process and he had my BMW connected account all set up and ready to go for delivery. He also spent about 45 minutes with me in the car answering my questions and showing me how to operate the infotainment system. I couldn't be happier with how this process went. I HIGHLY RECOMMEND this place to anyone looking to buy a BMW. I also recommend the 330i xdrive. This thing fits like a suit. read more

We bought a CPO 535ix from Kelly a few years ago. The salesman while pleasant did get a bit snippy when I shot back an offer other than the asking price, nothing horrible but still irritating. After sales was great. But as far as their service department, they have always been polite, on time, and spot on! read more

Honestly one of the worst experiences ever. I brought a bmw 5 suv no issues!! Drove for Acouple days just to work and back. On the second day I left accessories on and killed thee battery.. called Ross side assistance they couldn't jump it so had to tow... I chose Kelly bmw to take the car to for a battery. I call them a ask specifically for a charge and test to see if battery is still good if not go ahead and give me a new battery... they take about a week to get back to me... me calling everyday getting ahold of no one. Finally they say oh we put battery in started car turned it off and proceeded to run test!! Hold on.. What test!?!? Well all six spark plugs are fouled sir they need replaced the car won't start again!! I'm like ok maybe they flooded when battery was dead.. ok fix them!! This brings bill up to 1000!! Once again a silence in communication finally I talk with o then and they give me the same excuse!! It started we turned it off to run test and won't start again this time it's your starter sir. Wtf!! Why does my car start once then not again you guys are playing with me!! No sir we promise you fix this and your car will run!! Ok fix the starter!! 2000 fix brings my total to 3000!! They fix the starter and hit me with the same excuse!! This time it's a 6000 banks system!! They are crooks and won't do anything to make it right now I'm out of a car that I got a loan for and only drove for 2 days!! 40 miles total!! Brian on down to the service manager and lying pieces of shit!! Also my car did not have the white floor paper that every car that gets maintenanced gets!! So I'm sure I didn't not receive bmw standard treatment!! I don't recommend this place to anyone every!! And I'm in conversation with a lawyer bc I'm suing the shit out of Kelly BmW!! read more

Kelly BMW - 2011 x5 - Auto Repair Near Me - Columbus, Ohio

We bought a low mileage Jeep Wrangler from them In Feb. I am finally writing this review. The Sales Manager, the salesman Andrew K. And the entire finance dept. did a great job. It started out to be a tough buy, since we were out of State buyers. But, they bent over backwards to make sure we got the Jeep and we were happy! Anyone who needs a new BMW or a quality used car should buy from Kelly BMW Columbus Ohio. I would give them 10 stars if I could. read more

Avoid at all cost. Service advisor intentionally misled me in attempts to generate revenue for the company even with the vehicle under warranty. read more

I live on the East Coast, Washington DC area and was in Ohio, visiting my sister who lives in Bexley. My always dependable 11 year old 328i decided it was a good time to have a passenger side widow go down and stay stuck . Found Kelly BMW on a search engine with good reviews and called their service dept, talked to Mark Byrnes, begging to fit me in, as I couldn't imagine driving back 450 miles with the garbage bag taped to the window! Not only did Mark fit me in the next morning to take a look, but also fixed the window, took care of 2 recalls, & an oil & filter change at my request. I brought the car in at 9:30 and had it back at 5 pm! I was so impressed with their empathy, kindness, & professionalism. Hopefully I won't need my BMW serviced while I'm visiting Columbus again, but if I do I will certainly come back. Those of you who live here should definitely come here to get their BMW serviced! read more

Work performed was great, but was talked down to by staff (service advisor). Can't recommend based on that experience. I've had one other experience here in the parts department that was phenomenal, which is what led me to select them for some service some months later. read more

Best team around! I've been a client for 3 years. Nathan is my Service advisor, couldn't ask for a better person to maintain and service my vehicle. I will continue to purchase and buy my vehicles through them for this reason! They take care of you! #kellybmw#X5#Hearmynoise read more

My first call was to another dealership in Dublin that someone referred me to. I spoke to an agent, who was less than enthusiastic during the conversation. I told him what I wanted, he said he would speak to his sales manager, and call me back in five minutes. When he called me back he told me that his sales manager said, and this is word for word, "Right now with the way things are, high demand and low supply, we are not selling to out of state customers." What kind of answer is that? What does it matter? A customer is a customer. So I called Kelly BMW, which was the first place I found online, and should have called to begin with. I was connected with Tom Augustine who assisted me. Not only was he kind and professional, but he also stayed on the telephone while I filled out the credit application online. He immediately sent me the information that he would need, and even set up an appt. for my daughter to take a test drive an hour later. He was extremely informative and kind to my daughter, who even said, "Wow! He was so nice." I cannot wait to visit the dealership in a few weeks to complete the final paperwork. I've had an AMAZING experience so far. I'm glad I took my business to them, rather than to the other dealership. Great customer service is what these luxury dealerships should ALWAYS have, and customers expect it. It doesn't pay to judge a potential customer, because regardless of how they speak, look, dress, etc, you never know what's in their bank account. Thanks Tom. It was and I'm sure will be a pleasure. read more

Incompetent mechanics. Over Charged for work not performed. Very rude. Very unhelpful. My car came out worse than when I took it there. All about money with no concern about your vehicle. read more

Ever tried to call a dealership multiple (7) times????never getting the parts department to pick up the phone????? Then on the 9th attempt the parts manager picks up the phone and hangs up on you??????? Call Kelley BMW for this experience.!!!!!! Or ???? Call someone else if you would like service..!!!!! Just a thought... read more

This might be the worst dealership ever. Rude staff. Overpriced. Cars are lemons. Stay away!!!!

I have to say I have a home about 3 minutes from MAG. I wasn't impressed with the evaluation of my 750. Not only did they say I needed a new transmission for 13k they weren't very kind. I took the car to Kelly for a second opinion. Well, the alternator was malfunctioning and spiking causing the transmission to shift out of order. Changed that and the battery for precautionary purposes. Ran another two years before I purchased another. I've been speaking with Gordon at Kelly. He is on point and actually cares about his clients. Thanks again Gordon. read more

Called Kelly BMW to have my car aligned. I spoke with Gorden Rhea, wow what a rude dude!!!! I asked him how long it would take...he didn't have a clue. He claimed it could take days to align my BMW!!! DAYS???!!!! You have got to be kidding me! The thing is I am a retired engineer in the auto industry and a gearhead. I know that BMW and mercedes use the bleissbarth method and equipment, this process should take a matter of hours at best. Gorden however, claimed it could take more than a day....that is pure BS! Both dealers in columbus have ruined the brand for me.! Very disappointed in the attitude of Gorden. read more

My 2011 BMW Z4 broke down this morning.....I noticed a slight sputter when starting from a complete stop (red lights) , then the check engine light came on. I pulled off the side of the road and called #KellyBMW four times. 1st attempt: I immediately advised I was broke down and receptionist transferred me to the Service Mgr VOICEMAIL. 2nd attempt: repeat of 1st attempt ...sent to a voicemail. 3nd attempt: I called back, in more of a panic, advising I was broke down and please get someone on the phone to help me. The young receptionist then asked me to explain TO HER the issues my car was having and she would try to diagnose as no one else was available. I had zero confidence in "Brittany's" ability to proper diagnose my car and did not see a point in this and asked to be transferred to service. "Brittany" slammed down the phone. 4rd attempt: I called back advising I was broke down on the side of the road and desperately needed assistance. I was then informed that the Service Mgr was on another call and he would call me back. I left my number. Worried what to do and not immediately hearing from Kelly BMW, I contacted a friend who highly recommended another location across town to take my car or have towed to. I got my car running, no engine light but occasional sputter if I declined in speed. Nervously I got on the freeway, passing my exit to Kelly BMW pressing on to a new company waiting to service my car. About 2 miles into my white knuckled drive, Kelly BMW Service Mgr called me. I advised him that I called four times while broke down, sent to voicemail twice and even had a receptionist hang up on me. I also added that I felt it was a complete waste of everyone's time for his receptionist "Brittany" to attempt to properly diagnose my car issues - broke down on the road, I deserved to speak with someone other than a receptionist! The Service Manager then replied "On behalf of Kelly BMW I want to say that we do not want your business and to take your car elsewhere!" Fortunately I was already on my way to another company. THIS on top of the fact, I already have an appointment tomorrow for an oil change at #KellyBMW. I have a coupon for a FULL AUTO DETAIL because of poor customer service from a year ago. I had a windshield replaced at #KellyBMW and the gal wanted me to sign off on the windshield repair/replacement without actually seeing my car. I asked to see my car prior to signing for repairs and she flung her pen down violently on the counter and reluctantly showed me my car! I did not find my request unreasonable....so I complained. The pattern of poor customer service is mind-blowing. Maybe because I purchased a used BMW they consider me sub-par and not of any value? I am beside my self that in a time of despair they would treat ANY customer this way. IS THIS THE SERVICE YOU WANT IF YOU ARE BROKE DOWN ON THE SIDE OF THE ROAD? read more

Florence gave me a competitive price on my leased 330e. It was worth the drive to visit her. Her, Aileen and Nick were all very straight forward, honest and welcoming. I've been shopping around the dealerships. This was the right one. read more

I've purchased over a dozen cars from Kelly BMW over the years. During that time, I think I've met most of the people who work at the dealership. I can say, unequivocally, that all of the people I've encountered at Kelly BMW -- from the Sales Manager to the service writers to the receptionists to the guys in the shop -- have been wonderfully professional, personable, and willing to go the extra mile. The sales process has always been completely above board, without the usual car dealer bait-and-switch shenanigans. More importantly, that same level of customer service continues long after the sale, too. Whenever I've had a problem or an issue with one of my cars, I know that it will be quickly and completely addressed by the team at Kelly, giving me one less thing to worry about. I buy BMWs because I love the brand, but I buy them from Kelly BMW because I know that I will be valued as customer long after I've signed on the dotted line. read more

Without a doubt this dealership is the definition of excellent customer service! I won't take my car anywhere else. They film the underside of your car for an oil change just so you can see all the items they have inspected for you! Matt in the service department is such a gentleman! read more

i live in Newyork and purchased a vehicle in Ohio from dealership and had it inspected in kelly bmw . When my vehicle arrived to my house came with death battery and lots of faulty codes in the car data. Later I called them matt hatcer who was my service consultant said he didn't scan my car lol what do you do the first thing before you purchase a vehicle ?? read more

I recently had my BMW 328i into the service department to have Cilajet applied to the interior and exterior of the car. (I highly recommend it!) It's well worth the additional add on price. It's an amazing product that protects your paint and leather from harmful UV rays. Normal day to day dirt and grime do not stick easily to its smooth silky surface. Allowing you to not have to wash your car as often. It's much easier to keep your car looking "showroom" clean and polished. Road tar, grease, oil, everything's just wipes right off the paint surface. I was assigned to Nicholas Williamson as my service advisor. He has helped me on two different occasions. He really understands what great customer service looks like. I'm all about consistency, and he always makes me glad I chose Kelly BMW! He's not just efficient, he takes the extra time be personable and genuine in making your visit very pleasant. It's people like him who help create customer loyalty! read more

The staff have always been friendly and helpful when I take in my BMW for service. I also love the sales at the BMW gear store.

I've been going here for 5 years. I've had 2 service advisors Brandon and my current Nathan . Absolutely the best experiences no matter what the problem it's always solved even if it's an emergency situation they find time time to checkout my bmws . Nathan's upfront about services and things needing taken care of and goes above and beyond. I've had 3 bmws serviced here ,I only trust them with my cars and will continue to come here . Thanks for all the hard work you do in going above and beyond it really shows. read more

I was a little worried about going to the dealership after moving up here from Louisville, but Kelly BMW surprised me with how much value they added to their service. I had a pretty severe failure of my water pump about 150 miles from home and they were extremely helpful in guiding me through the process of getting to them and getting the repairs completed. Ask for Sam when you need service, he was honest and very helpful. Extremely knowledgeable and upfront with everything. Told me what was needed, when to bundle service to save on labor and what products were worth it and which weren't. The bottom line on my repair was more than I was used to back in Louisville when I went to an indy shop, but I feel like they did everything they could at Kelly to make me feel alright with parting with the amount of money I did. The wash and vacuum doesn't hurt, and they completed the service promptly. Not often have I seen a repair bill where the labor is actually HALF of what the materials cost. They were very professional and I am no longer afraid of going to the stealership. read more

I would NOT recommend Kelly BMW. They do not perform the service they purport they do. In 2016, I brought my vehicle in for routine maintenance. On the printed report they gave me, they stated coolant fluid was checked. 2 days later, I was alerted that it was low and had to address it myself. In 2017, I again brought my vehicle in for routine maintenance. On the printed report they gave me, they stated that battery test was performed. 3 days later, I was alerted my battery was failing. I took my car elsewhere for replacement. I am a physician who takes care of patients who have emergent issues. These seemingly minor car issues had a bit impact on my ability to do my job. I will never take my car back to Kelly BMW. read more

I'm not in the market to buy a car just yet, but I stopped in last Friday to check out the New X1 and X3 models. I met with Bill Reifsteck, great guy, excellent customer service, and no pressure. when I'm in the market later this year, I'll be sure to return to Kelly BMW and Bill will definitely get my business. read more

As a 15 year, multi-Bmw car owner, I continue to go to Kelly Bmw for service and maintenance because of the fantastic costumer service of Gordon Rhea and all the service techs. After 15 years, and 5 vehicles, I'm a bit particular about how I am treated and the service I expect and have yet to be disappointed with Gordon's feedback and response time. I will continue to be a customer of this dealership for that reason alone. read more

Kelly BMW and Nathan Irvin are the best! Nathan always has time to answer any of my questions and secure the earliest appointment when I need to bring my car in for service. He is friendly, has a great sense of humor, and makes his customers feel as tho they are the only ones he is taking care of. All the staff I have dealt with at Kelly BMW are professional, caring, and willing to help however they can. Do your self a favor and give them a visit! read more

Buyer beware. I purchased a 3 series from their Certified Used BMW lot. I was haggled up $1500 dollars on the price of the car because it was "certified" and came with the extended warranty of 6 years and 100,000 miles. The cost of which was $1700 at the time. After returning home, i was informed at my local BMW Store that the warranty was never applied to the car. When i called Kelly BMW to have them activate the warranty, they told me the warranty must be purchased and does not come automatically on used cars. This is a dishonest establishment, shop elsewhere. Otherwise, BMW's are fantastic vehicles. I recommend The BMW Store in Kenwood, OH. read more

I located this particular M4 on the Internet, emailed Steve in sales and flew down the next day to purchase it. They were a good BMW dealership and I appreciated the small town atmosphere. Much more of a personable car buying experience out in Ohio than here in LA. A happy camper read more

Had my 328i looked at previously and knew it needed timing belt replacement, so I scheduled maintenance at Kelly. Asked them to ensure that the "service engine soon" light had been activated as a result of faulty timing belt. I mentioned that I noticed the engine was heating up rather quickly, and that I thought it might be a water pump issue. Finally, I had been having trouble with my AC not pumping cold air, and asked them to take a look. I borrowed a courtesy car and they were able to get me in and out faster than I had anticipated. Had a minor cosmetic (dent) on the back left side, technician assured me they would do what they could to pop it out before I returned. When I returned to pick up the car, my technician (Gordon Rhea) was no where to be found. Instead I was sent directly to billing where I was charged for: 1) Replacement of timing belt and tensioners. - Awesome. You fixed the only thing I asked you to work on, happy to pay you for your service. 2) General service engine light "diagnostics test." - Understandable, but annoying considering I had already identified the issues that needed to be addressed. Just leave the IBS alone 3) Water pump diagnostics and inspection. - Oh, great! After I TOLD YOU I KNEW the water pump was probably faulty, you charge me half the cost of the replacement to tell me what I already know. 4) For an AC "diagnostics test." AND "recharge." - Told this was a $500 temporary fix, and that it would run me 2k to replace the evaporator. Cold air stopped about 72 hours after leaving the dealership. Tried to reach out to the dealership for support and was ignored via email and voicemail for weeks. All in all, I was charged an additional $800 to solve absolutely ZERO problems. Not to mention I was told that the service engine light was a result of the Water Pump, and when I replaced it at Yark BMW in Toledo, they discovered the light was a result of o2 suppliers to the catalytic converter. Almost nailed it, Kelly, good thing you charged me for not one, but TWO diags. And of course that annoying dent was right where I left it when i took the car in originally. Awful experience. Avoid Kelly at all costs. read more

Had a very poor experience getting my car repaired at Kelly BMW. Found out they charge 150% of market rate for labor and they took forever to come to an agreement on cost with my insurance company therefore I didn't have my car for over a month and they didn't offer a loaner. No urgency from my service guy to get this completed in a timely matter and blamed everything on the insurance company. Definitely not the type of service/honestly I would expect from BMW. My experience leasing my car was excellent, however I will never buy/lease a car from Kelly BMW again do to my service experience. read more

I absolutely loved working with this dealership. They rolled out the red carpet even though I was buying a used car and not a new fancy BMW. Everyone was so friendly and approachable. Contrary to another reviewer on here, I had an absolutely amazing experience with John Zimmerman. He listened to what I wanted for price point and color and found me exactly what I needed. He answered all of our questions and taught me everything about my new car. I will purchase all of our cars from John. I can't thank him enough for finally getting me into the car I always wanted. I have to say also being DOG FRIENDLY was another area that sold me not just the customer service. Coach and I enjoy going to the car wash and hanging out in the lobby! read more