Had an issue with my equipment text tom got a call back every thing is up and running Great company Great customer service Part of the family!!!! read more

Guy who showed was great to fix leaks in pool However service is for 3 hrs and up to ten patches. He was there for an hour and said call. Still issue. Obviously a leak still exists. Company wont return now. And manager wont call back either. read more

I can't give them zero stars if I could I would. $350 to open my sons pool, they were informed these were new home owners and needed some tips as they had never owned a pool. Cover was removed and pump started, little bit of vacuuming. That was it. The pool was supposed to be cleaned, chemicals added and water tested. We removed a Ton of leaves, water turned green because they didn't add chemicals, skimmer wasn't working, we figured out they never removed the winterizing plug. Also another plug at the steps. After a week no one bothered to return numerous calls for the water test.....because it was never tested. The kids used DelVal pools to test the water, they have been great! Stay far far away from Landi, it's a rip off. read more

I was using Del Val. They were horrible. I then took my business to Landi. All started out great. I spent thousands with them on chemicals, service and equipment in the first year. My complaint here is their servicing and scheduling. It sucks. I booked my opening for 5/10 back in mid-February. They sent a confirmation email with an agreement to sign. On TWO occasions after I booked the appointment over the phone, I stopped in the actual store itself, IN PERSON during open service hours to sign the agreement and was told that unfortunately no one from the service department was there (despite the fact of my stopping in during the times listed online they said service was open). So, a month before my scheduled opening, I called Landi. They re-confirmed my appointment for 5/10 over the phone and at that time, immediately after the call, I sent over the signed agreement. The next morning I get an email telling me my appointment was cancelled. Said they didn't get the signed agreement back in time (and this was AFTER I spoke to someone in their service department telling me everything was fine). Nowhere in their confirmation email is a deadline saying when the signed agreement is due back. Nor, if your schedule date is getting booked up and someone has already booked a date and time, but Landi doesn't yet have your signed the agreement, does Landi provide the courtesy of having someone call you or inform you in any way that you are in danger of losing your appointment. They just give it away. If Landi reads this... here's a suggestion. DON'T TAKE APPOINTMENTS FROM ANYONE UNTIL YOU HAVE THE SIGNED AGREEMENT IN HAND. TELL PEOPLE THAT FIRST. TELL THEM THAT YOU CAN'T BOOK AN APPOINTMENT (giving a customer a date and time) WITHOUT HAVING THE SIGNED AGREEMENT. Or at least say right from the start that if the signed agreement isn't back within 30 days prior to your scheduled service, your appointment will be automatically cancelled. Suffice it to say, if you are reading this, and you are looking for a pool company, you have been warned. I'm done with Del Val. I'm done with Landi. I'm taking my business to Piper Pools. read more

I've been going to Landi Pools for a years now.... Tom and his staff are great. Not sure why others are complaining about Customer Service or prices.... I have never had an issue. I resurrected a pool that came with the house we bought. Thinking I (and my buddies) can do it myself... How hard can it be to measure for a pool liner? Lets just say, I am so glad I didn't. Tom made sure everything was done right... when a little issue came come up with the new liner, he got it corrected quickly and the new liner was delivered and installed with a nominal delay. His supplier gave him the wrong liner (That is not his fault). He ate the costs for having his guys come out, with the incorrect liner. He definitely went the extra mile to make sure we were happy with the install. And we are years later. I will say, some folks seem to think they are being told they need a bunch of chemical to get their pool right....If you don't keep your equipment maintained and winterize your pool, your going to have problems. I think some people do not take this into account when they are setting up/using their pool; and when issues crop up. I feel Landi Pool does a great job in helping me. I keep my equipment up and keep my filter clean. I am completely happy with their service. read more

They accidentally drained my pool! I hired them to open my pool and they left a valve open on the top of the filter and the pump kicked on with the timer in the middle of the night. When I woke up at 6am and walked outside there was only about 10 inches of water left in my pool. The water was spewing out of the top of the filter housing. They'd shocked the pool and my whole yard was like a lake and smelled like bleach. I called them about it and couldn't seem to get them to understand what happened. I had to refill my pool and two days later their "expert" came out and acted like nothing was wrong, even though a pool sized patch of my grass was dead from the shock. Oh, I forgot to mention that the expert stepped on one of my valves and tried to tell me the lawn guys did it. I fixed it myself. Never again. read more

Absolutely love this place! The staff are friendly and helpful, the sales people are knowledgeable and fair. There are NO aggressive sales pitches whatsoever. After shopping around for pools for my family, I came back to Landi because of their price and pool package. The salesman actually tried talking us in to buying a LESS expensive pool (both times, two different people) because it was a bigger pool for the money. Clearly their bottom line was making people happy and not simply getting the highest sale possible. The contractors who were recommended were terrific and reasonably priced. Couldn't be happier with my experience. The family which runs this business treat people with respect, listen to what you are requesting, and provide a fantastic experience. read more

We had bad experiences with the main pool stores in Cape May County over the last three years. Then we found Landi's last year. We are so happy with their sales and service departments for both our outdoor pool and our indoor pool table. There staff is organized and knowledgeable and their workers are knowledgeable and listen to the customer which is such a plus. The previous reviewer who said, "the family that runs this business wants their customers to be happy" was correct. The personal service is so nice. My husband and I highly recommend Landi's. read more

So unhappy with the outcome of the work they did on my pool. Just problem after problem. Waste of money. Don't recommend using them.

This company was recommended to me by a family member, so I had high hopes for them. We bought an above ground pool from them last year. It has been the worst customer service experience I've ever encountered. First of all, they do not pull permits so buyer be prepared for that nightmare (at least in my twp). Secondly, when we FINALLY got the clearance to go ahead and install the pool, the railings that wrap around the deck with the wrong size on multiple occasions. No one was ordering the right ones apparently, which kept delaying inspection by the twp. So we bought the pool in June and got to use is sometime in Aug. Oh and they left all the dirt they dug to out the pool in in a big 'ol heap in the yard. So we had that headache to deal with (and added expense to remove!) The response we got was, "oh it's the installer's fault". Pretty sure the company can pick and choose who they use to install their products so in essence, it's Landi's fault too! So now this year, we call them to open the pool. We should have know better. After almost $800, the railing was busted again, the pool cover that had a "lifetime warranty" was ripped and just left crumpled up in our yard. The girl never mentioned that the railing was broken and told us they would have to come back to get it when they brought us the new one at closing. Yeah, not using them to close my pool. The service manager offer little compensation saying "oh we didn't charge you to take the cover off and we'll tell the installer not to charge you to fix the railing". For the amount of money we spent on the above ground pool from Landi's, we could have gotten an in ground pool from another, BETTER company. Don't waste your time or money. read more

Tom & his team did a fantastic job on our new in-ground pool liner replacement this spring, going out of their way to ensure that every aspect of the job was handled with the utmost care. Can't say enough about this team's attention to detail, timeliness, and professionalism from start to finish! From picking the new liner to sizing, ordering and installation, the Landi Pools team went to great lengths to make sure that the job was done well, on time and as economically as possible. Their absolute focus on personalized customer service was especially appreciated, making this liner project a very pleasant experience from start to finish. It's my pleasure to recommend Landi Pools for liner replacements and all of your other pool needs! read more

Landi offers memberships where you receive a nice discount on your chemicals. They have taught me how to keep my pool going at minima cost. Not once green this year! read more

Do not use. Told one price for pool vacuuming/cleanup in the store, the actual price (after the service was completed, and badly at that - there was still tons of debris left in the pool) was more than double that. I paid grudgingly, and told service man we'd no longer do business with Landi Pools, and service guy said, "that's okay, I have more customers than I need anyway". They also gave quote of $1300 to install a pool rail, but were unwilling or unable to tell me the breakdown of that quote (parts vs labor) The best response I could get was about $500 for the rental of a core drill alone (tell me again why I'm subsidizing the cost of equipment that they should already have if they are pool builders - I could buy a decent core drill for less than that!). If you do decide to go with them, get everything in writing, because their word is worthless and they will screw you over left and right. read more

Over priced ! Not very friendly, Poor service. Everyt ime I would go in to get the water tested they wanted to sell me more and more chemicals. After the 5th time of testing, I took the same water to another local pool company and had it tested. They told me to stop using several products, and in 3 days the pool tested perfect. read more