TERRIBLE!!!!! Poor customer service. They have a on-call, courtesy shuttle that runs to and from the Coliseum Bart station jn Oakland. I gave them a call, as instructed, 10 minutes in advance of my arrival at the Bart station. They said they would be right out and to wait outside the station. They left me waiting on the streets of Oakland for 20 minutes when I decided to call and check on the status. They said they hadn't even left yet! And they didn't bother to call me to let me know that in spite of them having my number. They when I arrived via my own transportation, and I asked what was up, they got mad at me because I should have understood a situation in the ramp that they didn't tell me about. Then their staff started to threaten me after I asked how long it would take to pick up the phone and call me when they knew the ramp situation, which was immediately after my initial call.
I talked to the manager, Josh, and he just said they is nothing he can do.
The customer service is terrible, their staff threatens clients and they did even bother to offer to pay for the taxi I had to take or waive ramp fees as an apology. They seem to think this is business as usual. At one point, the line tech said I should just go to Kaiser.
Never, ever again... read more