My online order had a mix-up and when I arrived at the Natick store they went above and beyond to ensure I didn't leave without being completely satisfied, and this was without any prompting or asking on my part. Truly amazing service, can't say enough about the real care they put forward to their customers. I've been buying bikes from Landry's for ~25 years and will continue to recommend! read more

I'm a fan of these guys. They're friendly, and even if your a total noob they're not going to treat you like your a total idiot like other bike shops I've been too which basically put a big L on my forehead and just called me a noob for not spending thousands of dollars for the benefit of their time to ask bike questions. Repairs are a little pricey but I guess what bike shop isn't. Otherwise it's a good place to go to buy a bike and get tune ups. read more

Great place! Bought a Specialized and airless tires from these guys. My U-lock holder broke after 1.5 years and I couldn't find one online: guess Abus just doesn't sell them. Landry's gave me one for free. read more

If i didn't purchase my bike at the other shop. I would of probably purchase it here. I highly recommend to give this shop a chance before you make your final decision on a bike. The place where I purchase my bike didn't get a chance to adjust the bike to fit to me. Landry's associate was very nice enough to adjust it for me. He adjusted the handle bars and the seat to help properly position myself. They where very knowledgeable and helpful even when they knew I was not going to purchase anything that day. I love the fact they have Treks! Well defiantly get my next bike here. read more

Came here looking for a new bike for the upcoming season. Andy asked me a lot of questions of the type of riding I do and what I need in a bike. Got me setup with a great bike and found it in a 2017 model that was on sale. They are very knowledgeable, friendly and thoroughly into cycling. Great experience, highly recommend them to anyone in the hunt for a bike. read more

I had a great experience at Landry's. Last year I signed up for my first sprint-distance triathlon, then realized I didn't own a bike. Oops. I went to Landry's and ended up being helped by manager Mark Grey. He understood that I was on a budget and needed to start from scratch, since I had no equipment. We picked out a model I liked and Mark found the same model from the previous year, which allowed me to buy it for less. He had me come in a few times to make sure the bike was fitted to my frame and taught me basics about posture and hand position on the bike (as well as how to clip in and out of pedals!). He also found me some inexpensive, discontinued shoes they had in the back and a helmet too. All in all, I was fully outfitted at minimum cost, learned a lot, and now have a bike I LOVE. I recommend the place to people all the time! read more

I brought my Trek Domane into Landry's for a tune up and the person in the service department was outstanding. They are my bike store of choice. read more

My friend recommended I try this shop out. I was originally a little concerned with going to such a big shop, but after finding out that they are employee owned I gave it a shot. The service was great! I ended up picked up a new road bike from them and they inspired me to get out and ride. Thanks! read more

great shop with lots of inventory and a knowledgeable crew. friendly services. i haven't bought a bike from them but have been bringing my bike and my daughter's bike there for services. i will definitely be buying my next bike here. read more

Landry's is awesome! Every time I go in, there is always someone there to greet me and help me with my bike woes. I took my bike in today to have a flat fixed...they fixed my flat and tweaked my gears for a very reasonable price. They are always super friendly and happy to help. Other bike shops in the area have an obnoxious bike snob attitude, but not Landry's. What's more, I mentioned to the guy there that I need to learn how to fix my own flats and he informed me they offer flat fixing tutorials every first Thursday of the month for free. They're just great! read more

There is no better shop in Boston. Period. The staff at Landry's are as knowledgeable as they are friendly, which is a rare find. As a competitive racer, I can confidently say that I have been to nearly every single bike shop in Boston, and after a tireless search for a shop that I could call my own, I finally found it. Whether you are looking to fix a flat, buy your first bike, or get a great fit for your race steed, you will do yourself a HUGE favor by seeing them first. Can not say enough about these guys. read more

Bough a roadmaster bike from wal-mart $99 piece of crap, i took the bike to landry's to see if they can make the bike better they did the best they could but like i said the bike is a crap so i return it went to toys r us bough a schwinn verano, based on there low rating and reviews gave it a try 1st day of riding wasn't bad but had to adjust brakes and seat pretty often also rear wheel bearing wasn't good. before returning it i went back to landry's... Mark Gray is an awesome guy he replied to my emails and also called me i stopped at the shop and explained my situation he didn't want to lose me as a customer he took all the time possible i tested 2 TREK Verve 2 bikes one faster without suspension and the other with front suspension in which i fell in-love with i told him I'LL TAKE IT! but i wanted to bigger size as a 15 is just a little small they didn't have a 17.5 i shop Mark contacted the delivery and bough it in same day i went home very happy after picking it up. TREK bikes are really good bikes MARK THANK YOU SO MUCH IM GONNA KEEP COMING TO THIS STORE NOT GOING ANY WHERE ELSE (my caps is from excitement not from anger lol) read more

These guys are the big behemoths of bikes in the area. As such, you get the privilege of high prices and mediocre service. They nickel and dime you for everything. While other shops will not charge service fees for small repairs of parts that you purchased there these guys charge for everything. That is assuming you can find someone to help you. Plenty of other smaller shops in the area which offer lower prices in better service. read more

*update: the manager reached out to me to address my concerns. I definitely appreciate it and will give Landry's another chance! Everyone I spoke to told me Landry's was the place to go for cycle shoes. I came in on a Tuesday afternoon. I ended up walking in the door to the shop where there were about 6 guys standing around chatting. No one bothered to greet me- they stared at me and went back to their conversation. I walked over to the retail side and no one was over there either. I browsed around for about 5 min and still didn't see any staff so I walked back over to the shop side to ask for some help. I said excuse me and no one bothered to stop their conversation even though they were looking right at me. Totally fine if they were with a customer (I couldn't tell) but after being totally ignored I walked straight past them and out. I'll go get shoes at REI where at least I know I'll receive good customer service. read more

I've spent a bit of time trying out a few different bike shops in the area, and Landry's is far and away my favorite. The service is fantastic, and the salespeople don't pressure me. Even on very busy days, the staff is always cheery and professional. They have a nice variety of stuff, too. read more

Just left Landrys after buying a bike for my 6yo son (Trek MT60) and a bike for myself (Trek X-Caliber 8). I had the pleasure of working with Erik. He was a wealth of knowledge and extremely helpful. He has great recommendations and had plenty of information to explain his suggestions. He was very patient with my son and I and made sure he adjusted the bikes for both of us until perfect. That included sawing the seat post on my sons bike to lower the seat as well as switching the saddle out on my bike. He have very practical useful advice while being honest and open. I got the sense he was helping me more than selling me and it was refreshing. I highly recommend Erik and the professionals over at Landrys. read more

This is by far the best bike shop around! The staff is friendly and extremely helpful. Everyone went out of there way to make me feel welcome and set me up with a great bike that meets my needs. They didn't try and oversell me or give me anything I didn't need! Mark, Andy and Jeremy are all very knowledgable and I highly recommend this shop! read more

Awesome service! Very personable and knowledgeable. We're able to tune up my 20 year old bike for a fair price.will be back with wife's 15 year old bike service too read more

I recently decided to stop hanging things off my road bike and invest in a triathlon bike. Started with a fitting with Mike and loved the position that he found. He is also very creative in problem solving positional issues with spacers, inserts, etc. and not just high cost components. Fitting service was so good I wen t back to re-visit my road bike. If you are a serious cyclist these guys should be part of your virtual training team. read more

If you want a good quality bike and staff that are helpful and knowledgable, this is the place to go. The men there are very knowledgable about what type of bike will best fit your lifestyle. Each will work with you to determine a good fit and make sure you are also comfortable (seat height, handle bars, etc) on the bike you choose before you leave. The bikes are pricey but they are quality. You also get a free tune up after your first 100,000 miles! read more

I had a great experience today at Landry's! My mountain bike shoes and pedals were worn out. I am a big guy with size 13 feet and Landry's had a few different shoes for me to try out! I was very excited to see them in stock so I can go riding tomorrow! I dealt with Mark, great guy! read more

If you need a bike fitting, go to the best--Andy at Landry's. Besides being a super-nice person, he know bikes and body mechanics. Thanks to him, I can now ride pain free. read more

Not happy! Was told my bicycle would be ready for me to pick up tonight. Called ahead and bike wasn't ready, but assured me it would be ready after 7pm. It is now five minutes past closing time and still waiting. They tried to make it right by giving me a $25 discount on my next purchase! read more

We were recommended to Landry's by Fast Splits in Newton because they did not have a bike in my size in stock. Landry's did seem to have a lot of bikes and it would have been nice to try a few. However, when I explained to the staff member that I was looking for a road bike and this was the first I was ever buying in order to begin competing in triathlons, he quickly nodded and went off to the stock room. Upon return he said that he couldn't really help me and that I should instead go ahead and get sized by their fitting experts...for a mere $200. With that, he handed me a card, told me to call because they were booked up for two weeks and went back to laughing and carrying on with the other staffers. Not such a good showing, Landry's. read more

These guys hooked me up with some bike boxes for my move to Colorado. Super friendly and helpful staff. One of my favorite shops from when I was living in the area. read more

I can't say enough good things about this place. Jeremy Vail and Andy Palmgren Took great care of me in ordering a new Trek. The culture of this place is great. They are comfortable answering questions or just letting me wander around. read more

I was a devout customer of a small, "Performance"-oriented, "Boutique" bike shop .... until recently. I was in the market for a bike and being on the smallish side, fit can be an issue. Upon the recommendation of a friend, I went to Landry's and met with Andy Palmgren. Prior to actually going into the store, I had numerous converstaions on the phone with Landry's about approaches for the bike, (complete/build), and other questions as this was the first bike I have had of this type (Cyclocross). Andy spent at least 2 hours with my husband and I, measuring, fitting and selecting a frame and related items including a discussion around cleats, tires, and shoes. He was extremely patient and did not have the typical "I'm a pro-racer" attitude that is prevalent in bike shops. The bike I settled on was not one in-stock and he worked very hard, personally to find the bike, track it down, secure it and have it delivered to the Natick store. But wait, it get's better. Andy did a superior bike fit - really, the best I've had. And, I've had multiple bike fits previously from those renowned for performance fits. Anyway, I felt Andy took a great deal of care in understanding not only the measurments of my body, but flexibility, pedal stroke, style and of course medical history. He literally straightened the angle of my pedal stroke by adjusting the insoles of my shoes. The fit took about 2 hours and involved readjustment of headset, shoes/cleats, seat position, and lots of other intracies. Additionally, Andy was extremely knowledgable not just about cyclocross (and time trialing), but also about doing a Women's specific fit. I've had numerous compliments on my fit, I feel like I'm drawing great power and feel super-comfy which is a definite contributor to feeling confident with bike handling. Andy was a great resource, patient, knowlegable, and all around good guy. I Highly recommend Andy Palmgren and Landrys. read more

What a great experience we had this summer at Landry's. We bought a Trek Lexa for my college age daughter to use as a road bike while home during the summer. We worked with Eric who was simply awesome. He worked with her on several occasions. There was MUCH to learn and he was more than happy to share his knowledge. Service people were excellent as well, for flat tires and for the complimentary tune up. read more

Landry's is great. I purchased my first new bicycle in 15 years there. They only carry first class products so the prices are a little high but you get what you pay for. The custom fitting by Spencer resulted in a bicycle that fits like a glove- not easy when dealing with someone with a hip and knee replacement. Very knowldegable, friendly and highly recommended. read more

Great sales and service department. I bought (family of four) bikes and hitch from Landry's. I have been a customer since I moved to Natick (2006). I always need something, bike upgrade, tuneup and accessories. I recently misplaced my wrench for the hitch and they went out of there way to find me one. Support your local business. read more

They stayed open later than their normal hours on Saturday afternoon for me. They had the parts that I needed and were super accommadating. will definitely go back again read more

Great friendly service, knowledgeable people working there, always happy to help even after the sale.

These guys rock. I went in with a mess of tire issues with my kids stroller, and even though the did not carry the brand, the rearranged tubes/tires so I only ended up having to buy one new tube. The took their time and spent about 1/2 hour for a simple sale. Great service and I will be back! read more

Just bought my first "real" bike at Landrys today. Staff is super laid back and extremely helpful. I didn't feel pressured at all. They're also very knowledgable in their trade and didn't try and take advantage of me being a "newbie." I definitely recommend going here for all your biking needs. read more

I cannot say enough good things about the team at Landry's in Natick, MA. They are extremely knowledgeable, very helpful, and have provided me with excellent customer service every time I have gone in to buy something or get my bike serviced. Not only have I bought a bike for myself there, but I've also bought several of my kids' bikes from them over the years (they even helped my daughter when she was learning to ride a bike!). They are also super nice and have provided me with invaluable help over the last several years. I started riding in the Pan Mass Challenge several years ago, and I have to say, the team at Landry's has been a key source of support, in terms of getting me appropriately geared and also providing me with very helpful tips in my training. I would like to give a special shout out to Mike L., who helped me with my bike fit and set me up with the perfect new road bike last year and essentially gave me key coaching tips as I trained. I did the 2-day PMC ride for the first time this year and Mike was instrumental in helping me get ready for it in terms of my gear and also with his support and encouragement. The Landry's team also fixed my bike at the end of Day 1 of this year's PMC when my gears stopped working after a fall and subsequent damage to my derailleur. They fixed the problem and my bike was in perfect shape for Day 2 of the PMC with all its hills (yes the hills of Truro!). I was a novice rider to the world of cycling, and Mike and the team did an amazing job in enabling me to reach my cycling goals. Thank you so much!!! read more

We came here to pick up a bike for my wife which we reserved at the Boston location. It was a Sunday afternoon and the store was very busy but people made sure to ask if we needed any help even after someone was already working with us! We also needed a rack, bag, stand, and lock and the person helping us took the time to explain the options without rushing us even though the store was closing in 30 minutes. We picked out a helmet, explored a little bit, and out comes Wifey's bike looking fresh with everything attached! I also needed a small part for my quick-release wheel that I lost and he put on a used bit at no charge! Thanks for all the help, guys! read more

i've been riding a trek 7.3 fx model and the only setback is i get slow leaks from the front tire and it's been happening quite often and now it is starting again i need a new tire badly no more repairs,no more patching up just another new tire please for the love of god read more