I had a quick link that broke while putting on a new chain. My regular mechanic (CK bikes) was…read moreclosed, so I brought it here for a quick fix. He installed a quick link while repeating numerous highly offensive and unpolitically correct language. He has old bikes and doesn't know how to work on a bike with electronic shifting. He adjusted the barrels on my rear derailleur, and it wouldn't shift to the smallest cog. I brought it to Landry's in Natick and they adjusted the barrels and rear hanger, but it left me bikeless for a week. Don't bring your bike here unless you want someone who will mess up your bike and who is highly unprofessional. I wish I could give zero stars.

Great family owned local business. Ray is super helpful. Had my bike repaired after a bit of user…read moreabuse. I'm just about ready of a new bike and he has plenty . Looks like there are a bunch of choices for under $400 . Positive Cheery People... Nice family business!

Brought in my son's bike for service and the staff quickly diagnosed and fixed the problem. They…read moreproceeded to check a few other points on the bike to ensure it was riding its best and found a few other issues that needed addressing. Great service and very satisfied, highly recommend.

CK Bikes is such a great place! I had my old racing bike tuned up there a few years ago and Craig,…read morethe owner, was most impressive with his attention and expertise. Today I stopped in to have my tires checked and Craig not only checked them, but filled them, AND he also checked my chain and gears. He didn't charge for this caring service. It's wonderful to find gems like this business where the owner cares for the client and is in busnuess for the love of it. If you need service, this is the place to go!!

I bought a Specialized Turbo Creo SL Expert EVO bike (it's an e-bike) from Belmont Wheelworks (BW)…read moreat the end of February. I had trouble locating this bike at any bike shops in Massachusetts but BW had three of them in stock (M, L, and XL) so I was psyched to check the bike out in person. I bought the bike (well over $10K with tax) when I went to their Trapelo Road location to look the bike over and bought several biking-related items (Garmin bike computer, headlight, shoes, tool bag, bike fitting, seat, etc.). The bike purchasing experience was great. I worked with Scott, who was very friendly and patient and knew tons about the model I was purchasing as well as about e-bikes. I spent $100 for a fitting appointment and Jack handled that and ensured I got fitted to the new bike with the new shoes I had purchased. I had an issue with the bike I purchased being put on sale by Specialized for $750 less - I called BW to ask if they would refund me the difference (this was 2-3 weeks after I purchased the bike) and the person I spoke with was aghast that anyone would ask for a refund like this. Less than a week later Clint from Belmont Wheelworks left me vmail apologizing for the confusion about getting the $750 sale price difference refunded and stated that he would be issuing a credit to my credit card for the $750 plus tax. I was very happy to hear this! I was so thrilled that I returned to BW to purchase tire repair tools + sealant for the tires on my new Creo (and spent another $87). Clint was not available during my last visit so I was unable to thank him in person but hopefully he sees this and knows that I greatly appreciate him working with me on this issue. I also want to mention that there is a H-U-G-E selection of bikes at BW - the biggest I've seen since International Bike had a store in Allston in the nineties so if you are looking for a new bike, I would recommend you stopping at BW. I love the Specialized brand and to me they have the best and biggest selection of Specialized bikes I have ever seen. I went to Landry Bikes in Braintree before I purchased my Turbo Creo from BW and they worked very hard to sell me a Trek bike at a similar price point but my research and personal experience showed that the Specialized is a MUCH better bike. BW also has an excellent selection of shoes, seats, helmets, tubes, tires, repair kits, headlights, Garmin computers and tons of other gear for bikers of all descriptions. Some of the clothes I saw were very expensive ($200 for a pair of biking shorts???) but the selection is quite large and I would venture to guess that you can find anything you need for your biking workouts/excursions/commutes/whatever during one visit to BW. I will be taking my bike there as soon as I get ~150 miles on it for a free tune-up and I am looking forward to seeing how their service department is (I am sure they are top notch).

Here's a collection of my terrible experiences at Wheel Works:…read more Story #1: Took a bike in to get an insurance write up for estimated cost of repair/replacement (my biked was pretty much totaled). They said the estimated time for this would be around 5 days. After 10 days of them not contacting me, I called them. They said the write up was ready so I went to shop only for them to tell me it is not ready and to come back in a couple days. When I went back, the person who did the write up lost the paper and we had to go back AGAIN for a new paper. A 5 day simple write up turned into a 3 week back and fourth with this shop (and 3 weeks with no bike which is my main form of transportation). Story #2: I asked for 2 tubes for my bike and they gave me 2 different sized tubes BOTH OF WHICH WERE NOT THE CORRECT TUBE. Story #3: I asked for a tube for my bike and I gave them the model (which they sold to me). The person asked me what size it is which I forgot. So he replied "well I don't know that bike go figure that out yourself" (while he was at a functioning computer in which he could have looked it up for me). Story #4: I also had a kick stand repair after it fell off (my bike has a specialize built in kickstand) and it fell off again after 2 rides.

A little hard to find. There is a sign on the street. But no sign on the building…read more I needed a ski tune up. I left the skis there for a few days. The work was done on time and the skis worked great afterwards.

Very impressed with the people who work here! Brought my…read moreskis in for a long overdue tuneup. They did an outstanding job, I look forward to going back again and again. This is my go to ski shop from now on.....

Fast expert repair service for reseaonable prices. It has been my go to shop in Somerville.read more

256$ tune up and brake repair for my 400$ bike! At least the employee sounded apologetic as he told…read moreme there were no other options. will not go again.

I wouldn't recommend this particular location. While products are run of the mill and in line with…read moremanufacturers, customer service was abysmal. Upon entering and walking through the store multiple sales associates made eye contact with me & did not engage or ask if I needed assistance. After asking for help, positioning myself in a place where I was easily accessible to any sales person, I watched as each salesperson helped another patron around me. It took persistently initiating a dialogue to gain some semblance of help that was quickly discontinued. As a young person of color, I will not be returning to this REI location, but will bring my business elsewhere. Really a same, I've enjoyed REI in the past but this experience has been discouraging.

First time actually going to a brick and mortar store like this. Great selection of outer wear of…read morecourse. I mean it's REI! I had to swing in to return a couple of items I'd purchased online and the woman behind the counter was so very accommodating and sweet. There absolutely ZERO hassles. Walked around and was graciously helped by a couple of employees as I was trying to determine the best hiking pants that could carry me through a number of temperature changes. So many good brands to choose from with so having deep discounts too.

I'd caution anyone against buying a bike here…read more I went in fully intending to leave with a mountain bike. I had narrowed it down to two models, and the sales associate (Eric) was great. He helped me find the exact bikes for my needs and offered to build my top choice so I could test it out (it was a difference size than what they had on the floor). Everything was great until the owner, Charles, came over. He totally tanked the sale. He forbid his employee from taking the bike out of the box and told me I had to drop $1,000 to buy it before I could even sit on it. Unbelievable way to do business. Charles didn't just lose a sale, he lost a local customer who was planning to bring three bikes (including an e-bike) there for service. After meeting the owner I wouldn't trust them not to rip me off. We went to Landry's instead and had a much better experience. Avoid Casa/Amped.

Just ordered my e-bike at Casa Bikes and want to do a shout out to Daisy. She was extremely helpful…read moreand knowledgeable about the e-bikes. Highly recommend this shop.