This was my second time using Tommy Todd Landscaping. The first experience was great, plenty of…read morefollow up and no real issues. However, the second time I am not happy at all. You be the judge, am I justified in my dissatisfaction or am I being unreasonable as Mr. Todd seems to be suggesting. Between the two separate jobs, I have spent well into 5 figures. I have never had any follow up the second time even when I just said forget about everything except a replacement azalea. It has now been over 3 months since the job was completed and unfortunately, I am probably going to have to hire a different company to replace the sod in a portion of the front yard. It is obvious now that the some of the sod was either diseased or of a different variety. On September 9 I texted the following to the project manager Hi Justin. Should I still be watering every day? Some of the travertine is moving when I walk on it. Also, I mentioned to one of the guys that there is one spot by the back gate where the sprinkler doesn't reach. He replied Can you send me a picture of that area? I sent a picture showing the uneven travertine No response Next day I sent this I got this on my front door (notice from city of water meter inaccessible). The water meter is covered with sod. Short of digging up my front yard, how can we locate the meter? Plus, this is costing me $53 for a re-inspection. They did come out and uncover the meter but that was the only issue addresses so on Oct 2 I sent just to owner since I received no follow up to my prior texts: Good morning, Tommy. I have a few unresolved issues and I am hoping you could come by sometime to take a look. I have been in contact with Justin and he partially took care of one issue. When the sod was put down they covered the water meter. He did get someone out to uncover the meter but it doesn't look very professional. Also I told him I was fined $53 which I paid. The other two items were ignored. The travertine that was put down is loose and uneven. He asked me to send pictures which I did and he never responded. The third issue is sprinkler coverage which was not addressed either. After spending over $xx,xxx for two jobs I would expect better follow through. Owner replied same day: Ron I will deal with this and get your concerns rectified. Unfortunately my home was totally destroyed on the first floor with this Hurricane and we lost almost everything. I am taking a break from the recovery and will be in my office today and discuss your issues. Sorry for the lack of communication but Justin and my son Michael are the only ones in the office running the business. Thanks, Tommy I replied: I'm sorry about your home. Of course that comes first for you. I sent on Oct 15 to owner and project manager: Here are some more concerns I have. Are these plants healthy (I included pictures)? They have dropped a lot of leaves and they look like there might be a fungus. This was before Milton. Half dead azalea (I included picture)? It is hard to see in a picture but some of the sod looks different from the rest. No follow up from owner or project manager since Oct 2 so on Oct 23 (3 weeks elapsed) I sent this: I am guessing your lack of any response to my concerns/texts means you don't care about the customer once you are paid. Owner immediately replied with this: That is BS! My house was destroyed and not habitable from Hurricane Helene! I don't appreciate your attitude in this trying time! I will check out your lawn when I come up for air. Our office also suffered roof damage on our warehouse and office building. Best regards! I replied with this: I am very sorry about your house as I previously stated. Can you not understand my frustration too? All I wanted to know is at some point my concerns will be addressed. If they are not valid once they have been looked at, I can accept that. A simple follow up text from you or Justin stating you haven't forgotten about me would have made all the difference to me. I'm afraid this business relationship has become adversarial so let's just call it over. The only thing I ask is if someone from your crew could drop off a replacement azalea. Or at the very least let me know the variety of azalea and where I could get a replacement. If the travertine pavers continue to move and settle I'll get someone else out here to repair them. Nothing good is going to come out of this with your anger towards me. There has been no further communication from the company. Despite the plants being warrantied for 90 days I never got a replacement azalea even though they were doing another job 2 blocks from my house.

Tommy Todd Landscape Design. SAVE YOUR MONEY AND TIME. We…read morepaid him $1,000 for a personalized landscape design. He even provided us with a questionnaire. After waiting months for the 'personalized' design, I was handed GARBAGE. I firmly believe that he took old previous designs and put it over my plot. Here's why I say this: Designed Questionnaire (DQ) versus Resulting Plan (RP) DQ: I specified that "I only like Foxtail and Christmas Palms" RP: SEVEN Areca Palms and six Foxtails. I hate Areca palms. Hello? Is anyone listening or reading? DQ: Are there any functional requirements of your new landscaping? We specified SHADE such as pergola or even shade/sun sails. Also, stepping-stones from patio to shed, clothesline and vegetable garden area. RP: They drew a 'future pergola" and pea gravel to walk on to the areas listed above. Pea gravel? Seriously? Once again, anyone listening? DQ: Are there any specific plants or flowers that you would like to avoid: BUSHES. I don't like hedges. I hate weeding. No maintenance - to that end we want artificial grass. I don't need irrigation system. RP: They wanted to put in sod, never mind we said Artificial and, of course, we needed $7,000+ in irrigation. There was also an excess of ONE HUNDRED (100) BUSHES, GRASSES, ETC. DQ: What colors would you like to avoid in landscape? Orange, yellow, red. I noted I have several beautiful plumeria plants that I would like to incorporate in the design. RP: Not one plumeria made it into the first design. Of course, they included bushes, grasses with orange, yell, red, etc. When we complained the design plan was nothing like we envisioned and requested a phone conference with Tommy and Justin (designer). We were shot down. We were told, they "We can revise small tweaks for clients after the initial design and 1st revision, but not complete redesigns. Also, some of the new requests are unorthodox, disorganized, and not aesthetically pleasing in our professional point of view. We adhere to concepts and methodologies we know will look good and function well over time." EXCUSE ME - I AM THE CUSTOMER. I am paying the bill, shouldn't it be what I want? They further stated, "Our initial consultation starts the process of gathering information for a design. We take pictures, dictate voice notes, and ask our clients to be specific about what they like and don't like." LIE! IF they had done so, then I would have cut them a check for the $55,000 they wanted. MY DESIRES WERE NOT PART OF THEIR "scope of design'. NEWS FLASH, you don't have to love, just design it the way I want, build it and take your check. PERIOD. Oh, here's the best part, Tommy Todd told me not to worry about maintenance, he will take me on as a client for only $300 per month. WOW, I am so flattered.

Mark, of Affordable Sprinklers contacted me to discuss my concerns in my previous post with…read morerepectful understanding. The matter was resolved and I am pleased to update my rating. I will recommed and use the Company again.

Excellent service. Replied to my request on a Sunday afternoon and repair was done the next day.read more

Our builder used this company for our landscaping and they have been awesome in supporting us post…read moresale with irrigation and landscaping items that needed attention.

Called on a Thursday afternoon, got straight honest answers immediately and spoke to someone very…read moreknowledgeable, Peter, who went above and beyond to help answer questions and give advice, in a way you can tell he really cares about the quality of the job done and what you get out of it. Unfortunately they're booked out and couldn't fit in our tight time frame, but even then instead of just saying goodbye, he took the time to recommend and give contact info for other companies that may be able to work in our time frame. Just really great customer service right off the bat, I'm sorry to miss the chance to work with them, but we'll definitely keep them in mind for future!

Joseph and his brother do great work. They responded quickly to my request for help with replacing…read morethe lake intake line and the buoy that held it off the lake bed. They fixed the issue, assessed my system, and made necessary repairs all on the same day. They worked till 7pm to get it done. Way above and beyond and the price was fair. These guys are my new irrigation team. So happy to have found them.

Joseph arrived on time for our appointment to check my irrigation system. I was concerned about an…read moreunderground leak and also wanted to make sure the system was working properly. Checked everything and discovered a few bad sprinkler heads and a few broken drip lines. Joseph explained how long it would take to repair these issues and the price. I was really expecting a 4-6 hour job but Joseph finished in 2 hours! Thanks to Hydro Haven Irrigation and Joseph for a job well done!

My Sprinkler System was in need of a Tune-Up - Conrad was great! Very responsive, great…read morecommunication, and very knowledgeable of his craft.

Conrad and B.J. arrived sooner than expected and they did an excellent job very fast and at a fair…read moreprice. I usually do not recommend anyone but these two are great. Thanks, Ron from Lutz

I needed irrigation service for my zone valves - they replaced the zone valves and checked the rest…read moreof my irrigation - did a great job and was reasonability priced

We had about a half dozen or so sprinklers that were not working properly. The flow of water was…read morenot passing through all of the sprinklers and we had one sprinkler that was leaking and poorly positioned behind a tree. Richardson was handled the sprinklers rapidly. I was surprised by how fast they were able to resolve the issues. Very competent and the pricing was reasonable. Definitely will use them in the future for sprinkler service.

They were so pleasant to work with. Response rate was fast & they got our sprinkler system fixed…read morequickly at a very reasonable price. Would definitely use them again and recommend them to others!

Contacted Second Nature to upgrade an older irrigation system. James came over and discussed…read moreoptions. He was very knowledgeable and helped me to understand my yards needs. I recently moved here from the midwest and so thankful for his knowledge. Estimate and knowledge was superior to two other estimates I sought out. His crew was putting the new system in place within a week of our first meeting. I was really impressed with the work completed. Would recommend him highly.

After talking on the phone , we agreed on service and pricing. After bad and disappointing…read moreexperience with the previous 4 others companies, finally I hit the jackpot. Company came on a Sunday and performed the service. Owner and helper are hard worker. Their ethics are the best and they are very humble. Great equipment and their demeanor are excellent. I had to ended the service from the last two previous companies as their quality was not there and damaging sprinklers system and fencing and not taking responsibilities. Also they take care of U.S. veterans... Like myself

A great service experience. William from Lawn Dogz Landscape and Irrigation…read morewas very knowledgeable, and respectful, and ensured the job was done right. Very pleased with the outcome. I will use him again if I have any troubles with my irrigation system.

Jim came by for a free consultation and was easy to chat with and honest. No work needed to be…read moredone and he also educated us on the rest of the plants and trees on my property. He also gave some helpful advice outside of his service. Will definately use this company's services when I need them. Highly recommend!

Today GREATER BAY Tree came out and trimmed back our massive OAK TREES. They were very professional…read moreand gave us best quote & followed thru with excellent service. They hauled everything away and cleaned up area. TREEmendous JOB !!!