Victor, along with a young trainee, repaired our oven this morning…read more Prompt, professional and nice to talk to. Job completed quickly for a reasonable amount. We will use A-Z Appliance Pro for any future repairs.

I chose them for the good reviews and was very pleased with the service on my dishwasher.read more

Do not trust this business. Hard to overlook the smart…read moremouthed rude employee I encountered. The Oven they sold me was improperly installed and when it turned out to be defective anyway, they refused to service it. So. besides being incredibly rude they do not stand behind their products. You'd be better off dealing with a box-store.

We bought a set of Speed Queens from them about 12 years ago. Still running strong. We recently had…read morethe drier repaired (it was again 12 years old). Turned out to be a heat sensor on the circuit board. Armand (Smartest appliance guy on the planet) fixed it. And then answered all my questions about other appliances. He told me what brands to avoid in the future, and the history of the different manufacturers. KG is my go-to appliance store.

Great communication, prompt and fair pricing to fix my two refrigerators and a freezer. Highly…read morerecommend!

Mr Moreno responded very promptly to my call. He swiftly diagnosed the issues with my…read morerefrigerator and clothes washer. Parts were ordered and he was back in 2 days to repair the problems. He is professional and courteous. More importantly, he is honest. Good Appliance repair people are hard to find so I'm very happy to have found Mr Moreno

8 year old wine refrigerator display panel stopped working. David, at EMS was very helpful. He…read morewarned that while it appeared parts were still available, there is no guarantee that the exact parts needed would be available. He came out and found the exact problem and gave me a detailed quote on the repair that he fully explained. Great service.

This company is responsive. It did not quite work out in terms of price (no fault of their own)…read more Finances are what they are. I do appreciate our initial interactions and their willingness to consider my business. They will be a consideration in the future.

Prompt & decisive. Had to figure out where my water line came into the house in order to install a…read moreshut off. Had to install a whole new line from alley to house. Also ran lines & shutoff for for pre purchased water filters. Not cheap, but good value for the price

Master plumber with excellent skills. Installed a water softener for us. Would definitely keep…read morehim as our plumber. Price was far below other estimates. We have used this softener for a month now and are very happy with it.

First of all I'd like to reiterate that supporting local businesses is key to a communities success…read moreand economy. Yes prices may be higher, what sets them apart is community and quality/warranty. I had another service call come out for an appliance I bought from a box store. The owner himself came out with another employee and I am very thankful that he explained the trouble, the estimated time to get part and then the estimated time to fix the issue. People. Supply chains are LOW on parts and "new". Trying to find quality workers apparently is low as well for this area. So provide understanding.

Bought a washing machine from this hellhole. As soon as it wS installed it kept blowing fuses. We…read morecalled, receptionist Saud the "owner" would call back. Never did. Several days later the machine stayed on And on and on It wouldn't stop filling with water Flooding our home. More calls to kg and same receptionist said "the owner " would call back. Never did. So today the machine was loaded up and taken back to the store. The owner now says they dint do refunds even on faulty appliances. I guess now , due to their horrible le business practices and horrible customer service, we will see you in small claims court fir the cost of a washing machine AND the cost to clean up the flood in the house. Something that could have been handled with a simple call back.

I was really pleased with our service today. The replacement part was delivered to our residence…read morewhich really helped with scheduling. Our tech, Joseph, arrived within the estimated appointment window, explained the part malfunction, and installed the new part with no issues. I'm appreciative that our tech also left a mess-free area when the repair was complete.

Service tech Dennis was great. No issues with his work. And they were responsive compared to some…read moreother companies that I called. But way too expensive. $300 for about 10 minutes of work. And Sears overcharged for little plastic door lock (strike). Sears charged $58. Found same one for $7 on Amazon. Sorry to say but this is one reason why Sears has fallen out of favor with many Americans. Used to use these guys for everything (car, home, etc). Will probably be the last time. Side note, automated system / AI is horrible. No way to update basic info once they put you in system, they put the wrong address and it will not let you update in system. And apparently they use an overseas call center - good luck understanding those guys.