Run away! ... don't walk if you are considering this place! Always understaffed, no one knows what…read moreis going on, my Mom constantly falls & no one knows what is going on, they lose her clothes & belongings all the time, most of the time I have to bring them home to wash them, they don't help keep the residents clean, smells like poop all the time in the hallways, the cable never works in her room, their internet is out all the time and the management doesn't do anything about it except keep increasing your fees after you move in! This place is awful! Look elsewhere!

My mother has been an AL resident for 6 years. Currently the quantity of care staff for the number…read moreof residents is bare bones - a strong concern! The quality of care provided by the long-term staff members is five star! I would hate to see resignations due to burnout. Management must address this issue to prevent staff and resident turnover.

This facility neglects and abuses it's residents. They Loose (steal) their medications & personal…read moreproperty. They claim to be giving them medications that they are not then refuse to provide the residents with a list of their own meds. They are chronically understaffed. Residents often wonder around searching for someone to help them. i have seen several aides hiding in the cafe between meal times so they can chat on their cell phones. Aides have even been know to nap while on duty. I've overheard aides tell residents that they are 'bothering them' because they are chatting with each other. The call buttons they give the residents to wear around their necks are useless because the staff completely ignores them & never responds when called. The housekeeping is a joke. The food if horrible. It's all processed, frozen & out of cans. The refuse to transport them to medical appointments.

On November 23, 2019 Grandpa was moved from memory care room 48 to memory care room 35 because of a…read morebed bug infestation, as told to me by the staff. The name tag on his old room that still contained some of his personal items and is unoccupied says "RICE CRISPIE". Today I went to the room to retrieve his personal items from room 48 and made a complaint to the staff and Director. The staff admitting to seeing it...but left it. In the past I found Grandpa lying in a soiled bed, with a soiled room floor, and a soiled bathroom on a Friday around 11am. The staff admitted to me he had been left that way from the night before and the staff was angry because he had been fed ice cream and didn't want to clean him or the room up. We also discovered him sleeping in someone else's room with a mouth full of denture adhesive. Grandpa passed on December 8, 2019 and is finally free of this horrible place. Please look up why someone would be called the term above and you will be disgusted to think a dementia patient, WWII veteran, and loved one could be addressed this way by a so-called health care provider.

The Cottages of Bradenton and their staff, especially Toni & Michelle have been amazing & very…read moreattentive since we moved my father-in-law in. It's been several months he's been here. He has a great room and we are pleased that he can age in place here. The property is beautiful and peaceful. My husband and I Highly recommend the cottages for your loved one.

My mother was a patient at the Cottages. We choose it because it was small and the setting was…read morenice. The service was alright at first but then later, they didn't give her as much attentive care as we would have liked. Food wasn't that great. They finally fired the nurse in charge of that unit and things improved a bit, but then she passed away. We had some valuable stuff, jewelry, of my mother's that disappeared, then later her dentures, which we had replaced, very expensive, and later they lost her that new denture again. They also kept losing her clothes and bedsheets. Would not recommend. However, if you chose this place, DO NOT LEAVE ANY VALUABLE STUFF IN THEIR CARE.

My Parents have been here about 2 years. The care is mediocre. They always have staffing problems…read more My Mother is at the lowest level of care while Dad is the next level of care up. The only thing they seam to do for them is showers twice a week for him and med management for both. Mom is always complaining about the poor house cleaning. The food is terrible there. They both will have grilled cheese on most days because they don't like menu. Shannon, the manager is very difficult to talk to. They do have an awesome activities director. I mean the person, not necessarily the actual activities. They give her such a small budget.

I have been with Elan Manatee for two years and I love working at this community. Our Executive…read more Director has over 20 years of experience in the Manatee County area. She advocates for our residents and staff on a daily basis. Passionate Service, Passionate Cleanliness, Passionate Care....every day!!!

If you want your loved ones to be safe and attended To keep them with you safe this place doesn't…read morecare and is only seeking your money there have been deaths due to lack of care ! Their memory care patients are neglected and there healing room is like a room where ravers go to do drugs neon and trippy lights bizarre things like umbrellas and planes fake windows make ya feel like your in a FX production where's the hidden cameras

My husband was at Villas of Holly Brook for five months. He was put on Medication to help with his…read moreagitation and combativeness. The Nurse told me that he was doing well on the New Medication until one day he became combative. The Nurse phoned me to say she was sending him to the hospital to regulate his Medication and Wasn't going to let him return to the home until his med. was regulated . When I arrived at the hospital the Dr. said my husband was severely dehydrated, had a hemoglobin of 4, kidney were suffering and he had to have his appendix removed . Of course, The Dr. said, this man is sick and that was the reason for his behavior. My husband died 13 days later. All the Memory care wanted to do was keep him sedated so they didn't have to deal with him. My husband wore the same clothes with no shower for 5 days and the staff said he refused to shower. I went up and gave him sponge baths and cleaned him up. These are people, not profit centers. These people deserve to maintain their dignity. I don't know what I was paying $4,500.00 a month for. The staff was mediocre at best. Administration were All Hormonal females. I am a true Christian and the home proclaimed to be Faith based??? God will get justice for my children. God says to love his people, take care of them and protect them. They did none of that. Am I bitter?No. do I miss my husband? Yes.God will prevail.

The facility is wonderful! My parents just moved in a short while ago and couldn't be happier. They…read morejoke it's like being on a cruise ship that has run a ground. The building is only 2 years old. So, it is up to date with hurricane standards for new construction. The staff is all friendly and very accommodating. It is a very comfortable environment with attention to every detail. The residents are friendly and positive. We couldn't be happier.

Be careful!! We moved a loved one in when they opened and they are WAY understaffed. Not the best…read moreexperience so far. UPDATE: After more than a year with them, we were very pleased. They recovered from their initial start-up nightmare and now have a wonderful staff. Our loved one ended up in memory care for the last several months of her life. The nurses and attendants were gentle, caring, attentive. The facility was clean. We were glad she was there.

I do not have anything positive to say at this point until they get their nursing staff to be…read morebetter. The nurses dont have their heart in it.

I am writing this as a daughter that took care of my parents after their health failed them both…read more My parents were happy at Water's Edge in Bradenton. That is the only reason I am giving 2 stars instead of 1. When it came time to have them leave, all went wrong with the billing and finances. They were charged double rent TWICE during the months we were working on moving them out to be with family in another state. I HAD to find the errors and chase them with the property finance person - one was refunded promptly, the other refund has dragged out for months after dozens of emails, many ignored and unanswered. I kept pushing for an answer and was finally told it would be refunded, but was "so old" from November of 2023 it would take several more weeks. It never happened. Now their finance rep says they don't owe us the double payment refund and to "look at their ledger" and sent me a copy. Means nothing when we have a charge twice taken from our bank and I have to justify and decipher their ledger? NO WAY TO TREAT A CUSTOMER, much less a family in our position. Lack of customer service and follow through is appalling. No way to treat a family or run a business.