Food is 3stars Open constrion in the ceiling going months…read morein the dinning room amenities are not provided as promises. Laundry not done by care givers on assigned day. Housekeeping did not change sheets. Washer disabled for the 3 weeks.Two lounges are under construction so residents in wheel chairs line the hall. The Christmas decorations are proliferative. I'm grateful for a roof, warm water & a room. There is in house RN 24/7, medical practice, phone service, wifi, 2 elevators. Administration, secretaries knowlegable, business office, booking, 3 days transportation Md visits and mantainence are all supportive. Hope this is helpful.Lynn APRN

I feel compelled to share my family's distressing experience with Brookdale Phillippi Creek, where…read moremy sister was briefly placed after her move from Utah in May 2024. Unfortunately, this transition was marred by significant issues that compelled my nieces to seek alternative care for their mother within just a few days of her arrival.       Despite my niece's meticulous planning, and dedication over the past three years in managing their Mother's care, the initial experience at Brookdale Phillippi Creek was disheartening. The facility failed to meet the expectations set by its reputation, leading my nieces to move their mother back to her previous home, where she was welcomed with open arms. This decision was not made lightly, as they had worked diligently to ensure a smooth transition for their Mother to Brookdale Phillippi Creek.    The financial aspect of this ordeal has been equally troubling. The family paid an exorbitant $5,621.50 for a stay that lasted a few days, and I (their Aunt) have struggled for three months to retrieve the funds owed to them. As of now, Brookdale has only offered to refund $1,125.74, while the significant $2,500 community fee remains unreturned. It is bewildering that a billion-dollar company cannot facilitate a straightforward reimbursement process, particularly when the circumstances leading to my sister's departure was a direct result of the facility's shortcomings.   Despite numerous attempts to resolve this matter--42 emails and countless calls and texts to the executive director--the response has been frustrating. A promise of a follow-up call this past Friday from the Business Office Manager has gone unfulfilled, leaving me once again feeling ignored and disheartened.   Brookdale Phillippi Creek must take responsibility for its service failures and address the financial discrepancies promptly. My family is eager to resolve this matter by getting the credit resolved, and receiving a clear report showing a zero balance, free of any late fees.   In conclusion, my family will not consider returning to any Brookdale facility in the future. It is my hope that this review serves as a cautionary tale for others considering their services. Accountability and communication are crucial in elder care, and Brookdale Phillippi Creek has unfortunately fallen short on both fronts.     One side note: I personally want to acknowledge the efforts of Leslie A. who has been incredibly helpful throughout this process. I know that her hands are tied, but if she was able to help close things out she would have.  Thank you, Leslie!

This is a fabulous place! I trust all the staff and the facility is ALWAYS clean! Top of the line…read morecare after trying many of people and places

My mother had horrible care she ended up in the hospital they call ed me and said my mother was in…read moreher final minutes she was stable when she left in the ambulance they lied when I got to the hospital my mother said it took them a half hour for the nursing home to answer the call light and an additional hour to call the ambulance then when she was released I refuse to let her go back there I asked for her ID and bank card and insurance they said I had to wait till Monday horrible horrible place wouldn't even let my dog go there

The Cottages of Bradenton and their staff, especially Toni & Michelle have been amazing & very…read moreattentive since we moved my father-in-law in. It's been several months he's been here. He has a great room and we are pleased that he can age in place here. The property is beautiful and peaceful. My husband and I Highly recommend the cottages for your loved one.

My mother was a patient at the Cottages. We choose it because it was small and the setting was…read morenice. The service was alright at first but then later, they didn't give her as much attentive care as we would have liked. Food wasn't that great. They finally fired the nurse in charge of that unit and things improved a bit, but then she passed away. We had some valuable stuff, jewelry, of my mother's that disappeared, then later her dentures, which we had replaced, very expensive, and later they lost her that new denture again. They also kept losing her clothes and bedsheets. Would not recommend. However, if you chose this place, DO NOT LEAVE ANY VALUABLE STUFF IN THEIR CARE.

Jennifer & Maria were absolutely exceptional. In such incredibly tough times & circumstances, the…read moregenuine care, appropriate humor, & kindness was beyond their call of duty. I still can't believe flour incredibly fast they were when we'd ring for help, how they merged their amazing & professional care with true heart that made us all feel held & steadied. This place was fantastic; & many of the staff were so so great, but these 2 went above & beyond the entire time we were there. Thank you again, & God bless you.

Truly an excellent facility! We appreciate the kindness and compassion in helping us as we were…read moregrieving the loss of our loved one. Especially Kara who is an angel here on earth! Thank you!

The HR department Tyler is very unorganized. She calls people for interviews and then doesn't…read moreanswer you call when you reach out to her. Very unprofessional to call someone a week later. She needs to be replaced with a more organized HR representative. Be careful when dealing with her.

Beautiful place, was there to work overnight with a client at the Assisted Living. The staff was…read morevery friendly and helpful

Memory care is inherently difficult, but the staff at Grand Living has been terrific at every step…read more Assessing, onboarding and ongoing care have all been excellent. My brother was a world-travelling executive while working and continued his travels in retirement. Changing to a care facility was a massive change in his life. Grand Living provided a best possible start, and affords continuing excellence in care, guidance and activities. Willingness, flexibility, adaptation and kindness have been the norm. My highest recommendation.

STAY AWAY FOR MEMORY CARE! If you are looking to put an…read moreAlzheimer's patient into their memory care, do yourself a favor and seek out another facility. My mother was transferred here and the arrival was a disaster. She was found wandering the parking lot and asking for my father (who has been dead for 31 years). Then once they got her into the unit, I was told by the nurse that she was very uncooperative about taking her meds. Why they couldn't slip it into her food or drink is beyond me. Then when I called to see how she was, both times I was connected to Deborah. She had the most miserable tone in her voice and complained about my mom packing and unpacking. I did research on this and it's very typical for Alzheimer's patients to do that when in a new place. She also said that she refused to take her meds. Why is this even an issue for someone who is supposed to be trained to take care of people with dementia? Then we were told after she had been there for only 5 days, she was going to be kicked out. We asked for help from the staff there to find her a more suitable facility. It typically takes about a month for people to get adjusted. They gave her 5 days! The director, Michelle Orlando, told us she "exhausted the search for every place in the area." My husband called 2 places the same day and we were told there was plenty of room at both. The icing on the cake was when Michelle told me "Your mother has been absolutely vile to everyone here since she arrived." This was already an emotionally draining time for me and to be told those exact words about my ailing mother told me all I needed to know. She was moved to another facility and is doing great. This is because the new facility has properly trained staff - not miserable nurses who complain about my mom and a director who couldn't even be bothered to call another facility for me. STAY AWAY FROM THIS PLACE! It's truly all top show. They entice you by showing you their facility and claiming to have properly trained staff. This is false! Good luck if your loved one comes here and experiences the anger that most dementia patients will go through. Their staff aren't trained to handle those patients. On a side note, they charged us $4400 which was fraudulent. Mom wasn't even there a month, yet they wanted to try to get over half her monthly rent on top of the $10,000 I paid them. They are truly fraudulent in their practices and what they promise people. All this while we are in an extremely vulnerable position. If this keeps one person from making the same mistake we did, I'll be happy. BTW, for those looking for memory care facility, please make sure the staff is licensed to administer alternative delivery systems such as a topical gel for benzodiazepines. This has been the saving grace at her new facility.

Our mother was at this facility for over a year. Both my siblings enjoyed the care my mother…read morereceived, especially as she can be a little much on a good day. The staff was good-natured and helped our mother (and my siblings) through a few room moves within the facility because she is a little extra. She was labeled "memory care" at the time she was released from the rehabilitation center, so she wound up in Morningside House as a memory care resident, which is a higher level of care. Our mother was originally in Independent Living when she started falling a lot. She hid it from my siblings because she didn't want to wind up in a nursing home (between the two of them, they saw her more than twice a week, drove her to doctor appointments, brought supplies to her, etc.). Our mom is pretty crafty at hiding things. One day, she fell and couldn't get up, and the facility she was living in at the time found her the next day on the bathroom floor, covered in the bruises she was trying to hide. (For those who don't know, Independent Living facilities check on their residents daily to ensure they are ok.) The hospital diagnosed her heart as only working at 50% and said it was causing the fainting and falls she had been having. Our mother went to rehab, then to Morningside House. Morningside helped to readjust her medications and wean her off some Godforsaken prescription that was causing her appearance of dementia, allowing her to be much more cognizant of her surroundings. The woman is 98 years old, so her memory isn't spectacular, but old-age memory and dementia (not existing in reality) are two incredibly different things and require a completely different level of care. Anyone who has had to place their parent in memory care knows it is incredibly expensive these days, so this was one of the reasons for the five-star review. They took good care of our mother and helped her get to a place of more dignity than she came in with. Was everything perfect? No. People should understand that doctors are fleeing Florida, and they have been for the last 2-3 years. During COVID, the real estate market went crazy with investors, and housing doubled in price. Florida is well known for having very low wages, and the 100% increase in housing prices has made trying to find an affordable place to live for freshly minted doctors with student loans impossible. Housing loans get cancelled at the last minute for almost any reason, making it impossible to buy a house (you lose your deposit if you don't have a contingency for the mortgage falling through). Property insurance has doubled and, in some cases, tripled (if you can even find a company to write the policy). Even with the real estate market currently falling in Florida, the price of property insurance alone is prohibitive. That was a lot of information to say this. The only problem my siblings ever had was when our mother would cut herself (her physical skin is thin - all she has to do is scratch herself too hard). They would have to wait for a wound care specialist to come clean it and put a band-aid on it. Apparently, the wound care specialist was not in the same building as the memory care unit, so the amount of time they actually appeared to attend to the wound varied. I don't know if this was a staffing problem, as nursing homes have strict rules about who can administer what type of care (you have to be certified or incur fines). As I said before, people can't afford to live in Florida, so staffing can be a bit of a problem, but there was always some staff member available to our mother when she pressed the button. This facility was very good for our mother. They had a price increase for 2026, and so my siblings moved her to a different facility, but they were happy with the staff who took daily care of our mother while she was there.

If I could award Zero stars I would. I would not send my worst enemy here. Their idea of helping my…read morehusband was to give him multiple powerful medications daily and not offer enough food. When he was brought to the facility he was extremely mobil and could speak. After one month he was having trouble walking, took numerous falls, and was no longer able to talk and make sense. He began his stay as a strong athletic and agile person, but with meager and unappetizing amounts of food offered he lost 25 pounds in the first month and could no longer speak intelligently. He was weak and was often taking falls. He died there after 10 months on January 27, 2025. I agree with the review written by Heather C. submitted Dec 30,2024. Staff was negligent on cleanliness and not adequate in number to handle the memory care patients with compassion.