I went to this urgent care for the first time. I scheduled my appointment online, I was seen within…read morereasonable amount of time from scheduling. This is the first urgent I have been to in a long time that actually cared. They were not rushing me out the door, they took their time to help me. 10 out of 10 recommend. Everyone was so kind.

I had a great experience. The provider was friendly and provided clear answers to all questions.read more

This place is the epitome of efficiency. Very clean and well-kept, professional staff, wait times…read moreare minimal. Always impressed and wish more medical establishments had it this together.

Lansing Urgent Care in Okemos is my favorite care center to go to when I am not feeling good. The…read morestaff is all very friendly and organized. I love the check in online services, the wait is never long and the care providers always do an exceptional job. Katie C. was so friendly and made me feel so comfortable at LUC! I recommend going to the LUC in Okemos to friends in the area often. I am an MSU student and going to a new medical care center not in my hometown can be scary, but I feel right at home with the care providers at LUC.

I went to Urgent Care at Frandor with an ear ache, as I waited the staff behind the desk was…read moretalking...one of the desk clerks said my name and told me that I didn't have insurance with a smug look. I proceeded to Sparrow, and talked to the receptionist they told me I did have insurance. Once I was done getting seen, I had double ear infections. I called the Frandor office told them what happened they hung up on this call, and never returned any calls. Never again, there is no compassion for sick patients

I went through hours of getting a MRI scheduled. All was set for tomorrow until early this morning…read morethey called and cancelled me. They have the equipment to do the MRI but their radiologist doesn't want to take the time. I've done blood work etc. for the MRI. I'd not agree to have anything done in their radiology department ever after this experience. Terrible service & language barriers to top it off.

We've never had an MRI outside of Bronson, in our family, but are very impressed with KNI, which is…read morelocated across from Borgess on Gull Road. The staff is fantastic! From the initial phone call for scheduling to the check in and MRI tech, everyone was kind, pleasant, and truly helpful. The building is handicap accessible and has a nice waiting room (although, as with every waiting room, I wish the tv was quieter). Best of all: an OPEN MRI is available! FINALLY!!!! Thank you, thank you, thank you. :)

I always get the best care at the Grass Lake facility. I like the new Doc but they lost a lot when…read morethey lost Dr Moore.

Not good at all for pain. Very unprofessional and inconsiderate; no care given whatsoever.read more

Pretty disappointed in the service I received today. The doctor immediately came in and was trying…read moreto pre diagnose me having Covid even though I was sure it was not. I took a Covid test at home and low and behold the test was negative. If you are one of the few people who had a test today retest yourself at home!!

They let us in after responding to COVID questionnaire and temperature taken. All covid safe…read morepractices enforced. They kept cleaning the seats after each patient. Though all the safety measures are instituted, I did not feel safe as it was little crowded. I was waiting to get out of the facility ASAP. Friendly staff and easy to park.

I have had quite the year in terms of doctors and medical testing and imaging, and I have to say;…read morethe Beaumont imaging center here in Canton was great. They are organized.. have their stuff together, are friendly and courteous over the phone and in person - and the ultrasound technician was just a really cool chick. Also, if you have a Beaumont doctor the results are typically in, read & forwarded to their office on the same day - which is great if you are worried about something. The office is located in the Haggerty Medical Plaza building which is right by the Lifetime Fitness on Haggerty at Ford Rd/ 275.. it is close to the Hampton Inn hotel. The imaging center is suite 180 on the ground floor.

Very nice staff, great doctor's knowledgeable and helpful. Follow-ups to be sure you're taken care…read moreof.

I saw Callie Hart on September 5, 2024, and she was great. Thorough and attentive. I have been…read morestruggling with attacks of nausea and vomiting that had increased in frequency to weekly attacks. We made a plan to start with a HIDA scan and follow up with a colonoscopy and endoscopy if the scan showed nothing. When I hadn't heard anything from scheduling in a couple of weeks I called the hospital and they said the test order had not been sent over from DHI. The hospital was kind enough to put me on hold, call DHI and get the referral and scheduled me for the HIDA on Sept. 27. I don't know why the referral was never sent to the hospital. A week after the HIDA scan I received a call from DHI saying I needed an MRCP scan and they would get the referral to Sparrow Hospital. That was on Oct. 3. I waited for over a week and heard nothing so I called the hospital again and they said they didn't have the referral. I called DHI and after 40 minutes on hold they said they had sent the referral to Sparrow. After some confusing phone calls, they sent me a message through the Pinnacle portal, "It appear our radiology department is waiting on an authorization approval for the MRIMRCP before they can send your order to Sparrow." I wasted hours on hold and bouncing between Sparrow and DHI over this misinformation and miscommunication. I asked if we could continue the plan for the colonoscopy and endoscopy if insurance wouldn't approve the MRCP. They said they would ask Callie Hart. I responded to the portal message with the same request and got no response. I sent another portal message that my symptoms were worsening and got no response. What is the point of a patient portal if no one answers your messages? Clearly there is a serious problem with communication at this office. I will revise this review if someone will contact me with accurate information about my referral and treatment plan. I will seek another provider if this doesn't happen. ******** First thing the next day I received a call from DHI and was assured they had definitely faxed the MRCP request over to Sparrow that very day - that was last Tuesday, Oct. 15. I called Sparrow a week later on Oct. 21 since I hadn't received a call and Sparrow confirmed that no request had come from DHI for me last week on Tuesday Oct. 15 and they checked Wednesday Oct 16 and no request had come. Once again I was mislead and DHI did not do what they promised. I have asked my doctor for a referral to UM.

Only one employee and rude af. Has a warning sign to…read morecustomers, probably why the employee feels like she has the RIGHT to be rude while we are walked like sheep.

This facility takes walkins only--no appointments and yet there was only one employee running the…read moreoperation with a dozen clients waiting for their tests. When I complained about their dis-service to the people waiting I was warned that if I said anything else I would have to leave and would be an automatic fail. So I asked for my ID back and said I would find a more suitable lab. I was told I could not leave or I would be an automatic fail. This automatic fail was brought up as an issue no less than 6 times. This place truly sucks.