Beware! I recommended this place to a neighbor who was very elderly and feeble. On the day he moved…read morein his wallet was stolen and credit cards used. It had to be a staff person as no one else was allowed in that area. His relatives moved him out within months. Also, there was just a murder-suicide there of a couple living in Lantern Crest. My doctor's office is in there and there's never any parking, and have heard complaints from residents. The place is like "putting lipstick on a pig" - don't let its "lavish" outer appearance entrap you.

This is a 5 Star place. My Mother In Law lives in Independent Living at The Pointe in Lantern…read moreCress. She loves it! It is really like a resort, and the Activities Director is excellent. Pet friendly, and a dog park on site. The staff are kind and caring. Victor is the best in sales. Front desk ladies are wonderful. The 1 star deduction is for the slow and complacent service in the restaurant. At the Pointe's restaurant, Terrazza, the food is excellent, but staff move slow and often forget to prep the tables with basics like water and glasses, silverware, etc. Once they seat you, they disappear and it can be quite a while to be able to ask for something like forgotten water or butter, etc. The buffets run out of food due to lack of staff watching and preparing. The Chef rarely (?never?) comes out to check on his tables. Bless the restaurant's staff's hearts, they could use a good manager that is present on the floor and a checklist for the table service.

Lucy is Awesome and her staff is Top Notch, very caring, this place is soo relaxing, calming,…read more great decor, every room is decorated different. Homemade meals daily, peaceful and the backyard is stunning and very comfortable! Love you Lucy!

Great place. Even better caregivers!! They are loving and treat the residents with respect.read more

Visiting Angels has been providing care for my 98 year old mother for several months. During that…read moretime, we have had the opportunity to meet several of the staff. Rachael has been a joy and great assistance to my mother (and me!). Several times I have needed extra care for mom at non-work hours. Each time, I've reached a service which connects me with Soheila (co-owner) who arranges for the needed coverage. This has included overnight coverage arranged at the last minute as well as early morning assistance. The set-up was easy and quick. The invoice comes regularly and we've had no problems with billing. They also provide a "pre-paid" gift card that we pay for so the caregiver has money accessible if she needs to purchase items for mom. With much of the family dispersed, Visiting Angels has been a great boon for the family. I discovered them by visiting another client and I would recommend them to others.

The Worst Company To Hire For Senior Care ! They were not sticking to any schedule what so ever ,…read morethey were doing as little as possible , My Dad was in need of help , but again the staff wasn't doing anything to make it easier , they were using cheap labor he had to have his meds a certain hour and they never cared , we fired them . Not worth the money , not worth the services " no stars ,

Great facility! Herika and staff are wonderful. They really care. Nice grounds and they take care…read moreof my mom as if she were family.

My Grandma (Carol) lived here untill she pased recently. I love this place and all the people in…read moreit. It is like a home and my Grandma felt like she was at home, they took the best care of her I could not have asked for better. Thank you all for everything. Chris Patania-Weldon

Danny is extremely dedicated with great care making sure I was okey! She…read moreIs professional & yet friendly. I can See when things may be over whelmng for her when the demands may come all at the same time from her patients & yet she keeps Calm & cotinues to give me great Care . I was blessed to have her as my CNA. She is truly an asset to Your service. God Bless. Thank You, Penelope A Bucker Room 551

Rehab knee injury Everything - I have a cracked kneecap and…read moredoctor put my on strong pain medication so I could do physical Therape - they refuse and only will give me Tylenol

My mother lived at The Montera for the last 3 years of her 101 year life. Along with my family, we…read morevisited about a dozen other facilities before we decided on The Montera. We choose it because of the facility itself and the staff. The rooms are spacious and well-kept. For the past 3 years I have noticed that it is always clean and extremely well maintained. They have been sprucing it up the past year in areas that were getting worn. They've done a nice job. It provide pleasant environment for the residents. They offer a varied menu and I have always found the food is often better than any other institutional food I have eaten. In three years I never experienced an awful meal. I live locally so I did eat there on many occasions. They provide a varied offering for every meal. There is also a large and varied daily schedule of activities for the residents. As my mother's health declined one of her strongest complaints was that she was unable to go to her daily activities and hang with her friends. But of course the most important aspect when considering any facility is the staff. In three years I have meet dozens of employees and have been highly impressed with the level of concern and care and, most importantly, the patience I have seen by almost all of the staff. I have never seen anything untoward. I have noticed a somewhat high turnover level, especially in the administrative staff, over the past three years but they seem to do a good job refilling those positions with the same like-minded staff. There are at least a dozen staff members I would label as always going up and beyond to assist the residents. I would like to add that I recognize it isn't easy working with some residents due to their disabilities and their frustrations with their life as it is now but the staff at Montera does it with aplomb, respect and kindness.

I have lived here for over 4 years and it is HOME. The staff is excellent on every level. From…read morethe front desk to the dinning room, care givers, and the laundry services. I lived at another facility that was very nice but your own clothing didn't always return. That service here is excellent. Activities here great. The staff here are "my friends & family". I am glad that my sons found this place for me. Phil T.

Grossmont Gardens I just can't say enough of GREAT Things…read moreMs. Ana Navarro, ALW Coordinator,Grossmont Gardens Senior Living & Memory Care,Phone: 619-463-0281 Ext. 5104 helped us in so mmany was. Upon first meet Ana was kind, professional, sweet and full of knowledge about the (ALW) Assisted Living Waiver program and about the staff, the entire aspects of the Gardens. My mom had worked there for about 35 years and they welcomed her back as a resident with open arms. Ana always was there to answer questions quick to respond on emails and calls. Working with Ana was a fantastic experience; she was incredibly knowledgeable and efficient". Ana always displayed high-level professionalism and made the entire process stress-free. I highly recommend talking with Ana when considering this property for your loved ones. Ana went above and beyond to solve our issues or concerns I had. I did look at other properties in San Diego and they looked and felt like dorms or prison not to match the price. The Gardens had the lowest price for the best clean rooms and staff, the caregivers are very nice always there when needed. The Gardens felt like Family Ana made us feel like family. My mom is happy and safe. My 2 concerns: 1: with the wait staff and servers most of then were nice and friendly but a handful were always grumpy and just not professional.. They are not quick to see if someone comes in to eat and take there order or even clear the tables so other people can come in and sit. Note: I saw a server not on break in the kitchen area just eating chocolate Ice Cream, I thought Really!!!! 2: They need better activities all day even if only a handful of people are there: Example when they go in trips they should have something going on if you don't go. Maybe different type of activities if you are not a "Religious person" on Sunday. OVER ALL 5++++STAR for Ms Ana above and beyond... I would HIGHLY RECOMMEND Calling her take a tour.. Make the Gardens a Forever home for a loved one..

If you care about your loved ones DO NOT send them to this facility! I gave them one star because…read moreyou have to give at least one star. Otherwise I would not have given any stars. My mother and my brother were both at Grossmont Gardens. My brother got a pressure wound/bed sore due to his neglect. He recently passed away. I had moved my mother in only because my brother had been sent there from the hospital and I wanted her to be close to him for visits and I read reviews on Google and they were all good (Previously, she was at Oakmont of Escondido Hills). The neglect at Grossmont Gardens is unfathomable. I guess it's true when they say you get what you pay for. They are shortstaffed, but you just have to make it work. Whenever I complained I was given lip service. Nothing changed. Just one of many examples was when I visited mom last Friday. Let me first apologize if it's too much information/too graphic but I think it's important for whoever's reading this to know... Mom was complaining about burning in her private area. She had been previously diagnosed with a UTI, which is when I first complained and asked why they don't do rounds every two hours and check diapers and change if necessary. Her hospice nurse who would visit once or twice a week had witnessed and took pictures of a saturated diaper, going through her clothing onto the bedsheets. So, this time when she was complaining of burning, I thought perhaps it was another UTI (she had previously been diagnosed with a rare bacterial infection and after this incident I am about to describe, I can understand why). I pushed her button to have somebody come check and change her. After five minutes of waiting, I went out to the desk area. On previous occasions when I looked for staff, they were nowhere to be found or I'd find them and they were on their phone and I would have to speak up for them to look up to see me so I can ask them a question or get help. This time the caregiver, Mati was chatting with two other caregivers. I had to say, "excuse me", and then asked how they know when someone pushes their button, because there was another time when I pushed it and no one came and we discovered the battery was dead (so those are not checked regularly). The caregiver turned around to look at the computer because her back was turned to the computer while she was chatting with other staff. I asked if the button was working and she said, "yes" (as she saw her room number lit up). She came to mom's room. I gave some privacy and stepped out, but when I heard my mom say, "oh that hurts" I went in and the smell was horrendous. Even the caregiver was making a disgusted face. The caregiver informed me that she had asked Esther, the previous caregiver to change her before she left and said, "I don't think she did." She also commented that it smells so bad because it had been there a while. Her diaper was full of feces. This caregiver was having to clean my mother's vagina because the feces had gone up into it and that was why it was burning. She will probably get another UTI now. I left the room for her to continue and finish. She left and I went back in. My mother was then saying her pants were all wet and I thought perhaps it was because the caregiver had been washing her area with water and maybe got some on her pants and put them back on her. I went to change my mom's clothing, and when I pulled the pants down, the feces was in her pants, so it had spilled out over from the diaper and the caregiver had just put the same pants back on. I was livid. I took pictures, which I will not post obviously. I texted Lynn, who I will say is very responsive (always was when there was an issue, even if she was not working that day), but I should not have to text her every time there is a problem. She and another staff member came in and took care of Mom. They also cleaned her room because her room was always in disarray with trash and food crumbs (one time I asked them for a broom so I could sweep. And her cleaned clothes were still in bags, because the staff from the night before had not hung them up so I hung them myself). We made sure mom got a shower that evening. I went back on Sunday to move Mom out of there. Again, this was just one example of many issues. Avoid this place at all cost. They also charge extra for care coordination between hospice and the facility and yet there was no care coordination. The hospice nurse for my brother would tell them to do something and they would not do it.

This was a very nice board and care. My dad was there for 2 years until he passed away. Hats off to…read moreJen the head caregiver, she goes above and beyond to care for those at New Dawn. The place is very clean and they make home cooked meals. Thanks Jen and Dawn Sincerely Debbie B.

We were very fortunate to find such a wonderful home for our Mom. Everything always looks so nice…read morewhen we visit and our Mom is well cared for. She has alzheimers and we are confident that she is safe in their hands. Melissa always reaches out to us ahead time when there is a prescription that needs to be ordered. The back yard has a lovely view and the provided home cooked meals are delicious!

On October 5 of last year, our brother Radford suffered a catastrophic brain aneurysm and a carotid…read moreartery dissection while in Ocean Beach. He was admitted to Scripps Mercy Hospital, where he remained for over two months. During that time, he endured two strokes--one caused by a bleeding ulcer--as well as the placement of a stent in his brain to relieve pressure. To say he underwent at least six surgeries is likely an understatement. Thanks to an extraordinary surgical team and, without question, God's grace, he survived a moment when we were preparing to remove life support and organ donation was already being discussed. There is no doubt in our minds that his survival is nothing short of a miracle. Following this ordeal, we faced the overwhelming challenge of finding a long-term skilled nursing facility that accepted Medi-Cal. With limited options and tremendous uncertainty, Edgemoor Skilled Nursing Facility came to us unexpectedly--truly as a vision of hope. While some older reviews gave us pause, we also heard from others that the facility had changed significantly for the better in recent years. Trusting our instincts (and a higher power), we decided to move forward--and we are profoundly grateful that we did. The newer side of the facility is clean, well-maintained, and welcoming. However, what truly sets Edgemoor apart is its people. From the moment we arrived, we were greeted not as visitors, but as family. Doctors, nurses, CNAs, and staff members surrounded us with compassion, professionalism, and genuine concern. Three doctors were present during the intake process, taking the time to ask thoughtful questions about who our brother was--and who he still is--especially since he was unable to speak clearly or move beyond slight hand gestures. They were patient, clear, and intentional in their communication, ensuring we fully understood every step. As I repeatedly thanked them for the care and attention they were showing, their response was both humble and reassuring: they acknowledged that while they may not be perfect, they are always willing to listen, learn, and improve. That level of honesty and accountability is rare and deeply appreciated. Our brother has now been at Edgemoor for nearly a month, and I can confidently say that our family feels a growing sense of peace. My anxiety has eased, and I can finally breathe a little easier knowing he is in capable, caring hands. Between my sister, brother-in-law, niece, friends, and myself, someone visits almost daily and at varying times, so we have seen different facets of everyday life within. While we are still learning the procedures and routines, we have already witnessed remarkable progress. His growth--both physically and cognitively--is evident, thanks to the comprehensive therapies and the unwavering patience and kindness of the Doctors, nurses, CNAs, and staff. Their genuine care is something you can truly feel. As with any facility, occasional differences of opinion may arise, but every concern we've encountered has been resolved through open and respectful communication. I plan to continue sharing updates as time goes on, but my intuition tells me we are exactly where we are meant to be. Our brother is in the best hands possible, and we are deeply thankful to the entire Edgemoor team for the compassion, dedication, and hope they provide every day.

Been visiting my mama for the past 13 years now at Edgemoor even in the old facility. It's not the…read morebest place for mentally challenged people to stay. I wish the nurses paid more attention to their patients and were more knowledgeable on other questions asked when a loved one comes in and is worried about the patient they are visiting. But I do understand they can only do what is expected and never do go the extra limit such shame this is my moms home :( But the new building is a lot nicer and spacious than the old location!

I have a family member in Island Grove II and it's the best place. Every staff member is very…read morecaring and always willing to assist. The manager Grace is just wonderful as well as ALL the staff . It's clean, the meals are all cooked there fresh daily and they are very caring to the seniors. This is an A++ facility and I would recommend Island Grove II in Lakeside, Ca. to anyone looking for the best care for family. They also have a second facility Parkway Gardens retirement care home zip code 92020. A friend of mine has her mother there and she said it's GREAT as well!!