Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!

if I could give them a zero star I would disrespectful rude unprofessional. was supposed to come…read moreback and anchor my cover the right way never did and my cover ripped when I told him he hung up the phone and blocked me lol

Wonderful company. Professional service. Would use no other pool company! Benchmark is the best!read more

Review #479 June…read more30, 2024 - Sunday First I Am Pleased To "Add This Business & Now Write As First To Review with 5 Stars!" I was referred to owner Tony at Brosio Pools, from Dolphin Pool Store where I purchased a New Liner, Flood Pad and Wall Cove Kit for My 15 x 30 oval above ground swimming pool in April. I left a message with Tony on April 22nd and he promptly returned my call the next day to talk installation and with a good price to complete the job before the Memorial Day weekend. On Wednesday May 8th Tony and his 4 man crew were on time at 12 PM as he confirmed the day before, he already had a customer in the morning. The project was to remove the faded 12 year old liner, smooth the sand from tree roots already removed and install a Floor Pad and Wall Cove Kit then the liner which is the SAME color and liner pattern as years before but more true blue in color ! :-) The Service Requested, Quality & Value from this pool installer company is 5 stars ***** Brosio Pools, Inc. was very professional, with organization, and no issues or problems throughout the home project and completed in 2 1/2 Hours including clean up! The guys all had jobs to perform whether inside the pool or outside with the railings and ledges to remove and install back like medical surgeons! :-) I was impressed with the three guys that cleaned up when the installation job was completed to raked the lawn, then cut up the old liner to dispose of by placing it in the liner box for garbage. Great Teamwork & Organization! Thank You Tony & Crew at Brosio Pools Inc., Swimming Pool Contractor of Imlay City for a Fantastic Experience From Start To Finish! I RECOMMEND this company for new or old installation replacement! My Photos of the Backyard Project are posted from start to finish! Tony also Serves Macomb County and nearby areas. (810) 841-7648 Online Estimates - Onsite Services Above Ground & Inground Pools High Rates on Angie's List, Nicelocal.com, reviews.birdeye.com 1st On YELP Too !

From the owner: We have been installing swimming pools of all types, replacing liners and servicing pools for 25…read moreyears. We are licensed and insured. The owner is always onsite. We also are a full service contractor that installs custom inground swimming pools. We service Lapeer, st.Clair, Oakland, genessee macomb counties and more. We pride ourselves on being a family oriented business that cares about our customers from start to finish.

I was charged $249.00 for a repair to my spa because this company is using a play on words for…read moretheir service call. Here is their quote wording, read carefully. Check my google review. Unhappy long time customer of this company. No company charges $249.00 per hour, unless you use a play on words. Diagnostic Service Diagnostics Service: Our diagnosis includes troubleshooting your pool or spa equipment. With this diagnosis, we will provide a quote to the customer for the repairs, if needed. Your quote will also include a credit of -$100 towards the labor of the repairs. * This credit only goes towards the labor of the job, credit will not go towards the parts for the repair. *

Our outdoor hot tub has always had a small issue where it would trip itself off once in a while,…read moreand just needed to be reset with the breaker, however, recently (late November in Michigan) it was tripping out every day, and I was about to pull the plug (see what I did there) and winterize it, and sell it in the spring, when my wife suggested I call in the experts. Well, in came Affordable Pool & Spa, arrived on time, within a couple of days of my call, diagnosed the problem, explained it clearly, ordered the part, and within 2 weeks, our hot tub is back giving us a wonderful spa for the winter. Great job guys, would highly recommend, and would use you again with no hesitation.

Steve Curto & the team at Midwest did a fantastic job creating our dream backyard. For such a big…read moreproject, the process was drama free & we couldn't be happier. I highly recommend them.

2017 Update: After much discussion and several visits, we…read moredid receive a refund for the "extra electrical" that their subcontractor charged us on the spot, for electrical that was already included in our contract with Midwest. We also received a refund for the drainage repair we paid for after the Midwest workers crushed a large PVC drainage tube and then covered it up without telling us. Product-wise, we've been happy with the fiberglass pool. Granted, we've only had it open for one season. We also invested in a power cover, and although we're happy with the added level of safety, I'm a little concerned with the quality of the actual mechanics. We'll see how long it lasts. Here is some advice if you're planning on going with Midwest: 1 - Ask for a name and number of the Midwest employee that will be overseeing you're entire installation, and make sure they're at your house when the subcontractors are working. Most of our issues wouldn't have happened if their subcontractors were properly supervised by a Midwest employee. After all, that is what you're paying Midwest to do. 2 - Get everything in writing. Even if it's for something small. The labor to close our pool was already covered by an addendum, but we had to prove it on three separate occasions.

Let me just start and say that I am not an employee of this company. But if you need help with your…read morepool these are the people to call even so much that the person answering the phone knows what to do as well. When I call them up she first said try this first and call me back. Most of the time she's wright on the ball and it will cost you nothing. If it's where someone needs to come out then they still only charge you for the work and no add-ons. They never try to upsell you and just give you good service. Call them they are the best.

Very knowledgeable with respect to all things pool related. Eric has opened, closed and made…read morerepairs on my pool equipment several times. He takes pride in his work and offers trustworthy service.